Quest Diagnostics

Quest Customer Service is a Joke. Usually I do not have an issue with the lab technicians at the Portola Hills Quest Laboratory. They have all been very nice, except for this new lab technician. She is a total nightmare. The issue is this — I went in today (10/2/2023) to have one lab performed. I handed her a single lab slip with one lab on it that was to be done.

She she took several vials of blood and I questioned her and asked her why she took so many vials of blood for one test. She stated that it was for all of the labs that were ordered on August 30th, which were for my pre-op, as surgery was scheduled on November 30th. I told her that she should not have done that as those labs were not to be performed until 25 days prior to surgery, meaning labs should not have been done until November 5th or so. She told me that I will have to contact the doctor and have more labs ordered. It may not seem like a big deal, but it really is.

It is annoying and she completely dismissed me and ignored what was on the lab slip. This is the second time she has done this. She is extremely rude and then she asked for payment and said I owed $15 before she could perform my labs.

I could not even made a compliant as there is no way to make a complaint against their employees, only about a payment, etc.