Anyoption Payment Services Ltd.
Reviews and Complaints

Complained against Luke Black of Anyoption.com
Luke Black
Lead Account Manager
Anyoption/Copyop

Tel: +44-[protected]
Fax: +44-[protected]
E-Mail: luke.[protected]@anyoption.com

I was almost bullied by a trader to hand it £10000. He said that my money will be protected if I trade on the 4th of November for the N.F.P
Non Farm Payroll The biggest monthly fundamental event in the market
4/11/16 . Below is how the event unfolded

When Luke contacted me I told him lot of people complained that they were not able to have they money back. Luke dismissed the allegation saying that they failed to produce Identifications requested by anyoption. When they did, they were getting their money back.I was confident that it will be okay as I was prepared to produce my ID's. I also admitted that I invested in the past £300 in anyoption and lost £30. But I was able to redraw the £270 back. We talk for a few moment and Luke convinced me and I agreed to invest £5000. I already had £400 and there was £360 left on the balance. I tried to get the money from my bank but my bank wont authorized it, so Luke took my card details and completed the transaction.
He told me that he was my account manager and that he will teach me the trade so that I understand how to predict and return a good profit. He told me that we will have lesson each day an then when I am ready I will tried to trade without money, meaning that I will tried to see if I can successful predict a trade.
I asked where is a good place to start learning after office hours and he told me to go to the anyoption academy, there are lot of video. At each study section he spent only 20 min max.
On the 4th the second day of training he told me there was an opportunity for me to get more money and that It will happen on the 4th of November. He said that every trader will make money. But because it is one off opportunity it is a good idea to enter it.
He said but to do it I need to invest £10000. I was worried I said but if I loose the trade I will loose £10000. That is when he said that my money will be protected no matter what happened I will not loose my money. I asked him, if I could redraw my money and he said yes not problem. I will be able to re-draw my money any time because my money will be protected. It is an opportunity for people like me you can put up £10000.
I was still hesitant so he told me they are regulated and recognized by the FCA. which I now know that anyoption is not because I called and inquired
he convinced me to put more money. the bank wont allow that again he uses my card details to do so promising that i will be able to get my money back anytime.
I went to my account and there was a message to confirm. I ask him to call me and I ask what I should do with the message. He said I have to confirm it if not I will loose the money. He said that it was the protection he was talking about. He said I have to do it now before if I forget I will lose my money. He even told me that he had clients who lost their money like that because they forgot to confirm the protection
He called me on the 4th at about 14.25 because we were waiting for the overbought situation where the green candle stick will eventually go down he said. at 14.30 he told me that the chart will go down i went on the anyoption platform and he said down, and again down. He said he could not click it for me I have to do it myself. I said yes he does not have access to my account platform so I have to physically go by his instruction. He said it is done now, when I completed the trade. He said to wait for the end of the day. at 21.00, and I will know if i have £17000 or will stay with my £10000. He said in any case I wont lose my money because it was protected before the trading, and we said goodbye.
the next day I could see that I still had the £10000 in my account. I was relieve because he said that I wont lose my money. From that day Luke was less communicative and a bit more annoyed when I was calling or asking questions. He became less available and the lessons stopped.
Alone I was trying to understand what I could learn to avoid the fiasco that we had. but it was difficult without Luke support.
I was determine to get my money and stop trading. I realized that this type of trading was not for me.
when I decided to redraw my money, that is when I had the message advising me that I have a bonus and so on, and that I will lose my money.
when I tried to call customer service and talk to Luke, I was told to wait until the morning to talk to Luke. I could not understand I said I want my money why can't I get it? but no one wanted to deal with me.
the next day I ask Luke why I could not get back my money? and he said your money his there you can see it can you? and I said yes but there is a message which said that I will lose my bonus. And I ask when my money became a bonus and what is a bonus?
That is when he said to me that although the money shows, it is not actually there? and that I should trade to the sum of £10000 to get my money. I said to him that i do not understand. I said to him that he told me that my money was protected and i could get it back.
His reply was you understood the risk and it is your responsibility to trade, You trade you lost your money, now you have to replace it. I told him that is not true and i wanted my money back.
I was never told about bonuses before committing to the onyoption trading platform

Luke never disclosed that the protection commitment that he told me to take was a bonus scheme and failed to explained what it was
He repeatedly reassure me that my money was protected at all time an bullied me to invest £10000 making me believed that I will recover all the cost no matter the result.
He failed to continue the lesson he promised we will have after 2 days and slowed down communication with myself, he became busy suddenly
He mislead me and pushed me to invest £10000 on false pretenses and misrepresented the real motive behind the protection of my money
He played on my vulnerability and exploited me.

Resolution

I am no longer interested in investing or trading with anyoption because valuable information was withheld and I was lied to to obtain money. I was mislead and misinformed to collect money from my bank account.
Luke misrepresented his company trading practice

I will only settle if i have the total refund of my money.
I was legally advise to write to anyotion first. I will need the recording of my conversation with Luke to exposed what had happened .

I won't be another victim and will do anything to recover my money

Regards

S F Magennis

I have been experimenting with binary trading last year using AnyOption. I believe this company is a scam. Many 'independent' websites make you believe that AnyOption is a reliable company.
When opened an account I immediately got a call from 'my personal adviser' trying to convince to add more money on my account. I didn't do that because I wanted to test and learn first. This year I decided to stop and requested AnyOption to close my account and to remit the balance to by private bank account.
The have asked me a lot of information which I provided with some hesitation. The remitted only 30% and when I contacted them the asked me again more personal info. After months and many unanswered emails I am now convinced they are criminals that simply do not give the money back of their clients.
The money is actually not so much but I resit any form of freud. I will take action as much as I can to warn people against this company.
Please be aware!

Guys,

I am very confused. There are so many advertisements about how great anyoption is but I have some different experience.

In the beginning I have lost some money and started to recovery very slow but surely. I wanted to withdraw some money and I have asked for it on 08/09/2015. Today, 8 days later, I am still nowhere.

Every time I receive a mail that they miss a passport or back side of passport or something else. Docs were provided several times and I had several calls with support (always the same guy! This is worrying).

Well, today I actually filed the official complaint to Cypris SEC - official authority where they are registered. I gathered all the evidence and mails, etc. Waiting for the results.

I would suggest everyone to do so. So if many people complain, maybe the authority will start checking these guys.

My first couple of trades with Anyoption were all wins (I made four ($25) investments + 70% return on each = $70 profit). And it looked like I was doing well, but ever since my wins and loses have been inconsistent.

It's funny how after the first time I signed up for the company, I received a call from a "trading advisor" in Canada that was willing to go the extra mile for me to continue investing more money. It was a bit strange because I received the call within 5 minutes after I registered (weird!)

After seeing that I wasn't making any more money since their stock charts were being manipulated, I cut my loses and left the company. and I have no regrets.

It may seem like you will win a lot of money, but remember that this is simply a pampered form of gambling. Try long term investing since those type of investments will give you an ease of mind compared to Anyoption.

You will make money if you know what you are doing. Dont just gamble based on instincts, make an informed and educated guess and you will definitely make money. My beef with them is the poor layout of their website. I reach the homepage and the asset prices keep saying "loading" and never loads. Or the homepage loads with a bunch of images and number and texts all out of place and its a real pain in the *ss. I don't think I will use this site ever again.

Run! RUN as fast as you can from this site. It is a ripe off. Any site that tells you on their own site that, " The levels we present on our site are the ones anyoption™ is willing to sell options at and are not the real time market levels. Current return: Represents the theoretical return of your open investments according to the underlying asset’s updated level. " Should make you run for the hills. All they want is your money and will not help you. No sorry they will help you lose money. The only reason I gave them one star is because I couldn't go lower.

My experience with anyoption lasted about 6 months. The only good thing I can say is that for a time, I did make some serious money, no thanks to them.

The first 2 months, I lost money. Then in the third, I started to show gains, consistent gains. After 2 months of this, trading a single market that I had come to learn quite well, I found I was unable to purchase options in that market anymore. When I asked customer support (what a joke!) about it, they just said, "You just have to keep trying." I tried hundreds of times for days and could not execute a single trade. Customer service did nothing... kept saying, "We'll look into it and call you" but never called. When I called, they gave me the same line. I moved to another market and learned it in the meantime and started making even more money with this one. Them I couldn't trade that one anymore either. They gave me the same runaround as before. After not being able to trade my preferred markets for a month, I was told (after I complained heavily) that an update to the website was coming and it should fix everything. Well, it did. I began trading again with my consistent market, for about 2 weeks. Then, they just, removed that market from their website. Said there wasn't enough demand and they were going to replace it with something else. That was about 2 weeks ago and I have yet to see a new asset added.

Anyoption in my opinion is the single worst company I have EVER dealt with. Their customer service is in a word, careless. As an example, when I once asked when an issue would likely be resolved, I was told bluntly, "You're not the only client we have." Having worked in customer relations my whole life, I can tell you that had I ever made such a comment, I would be fired on the spot. These people claim to care about their clients, but in word only. In deed, they don't give a rip. My experience with their, "customer service" department has been evident of that. Even though I did make some good money with them in the short term, the overall experience is one I would not want to repeat. My rating of anyoption is a giant, "PATHETIC."

The trades are controlled to steal your money. The platform you watch before you deposit behaves very differently after you deposit. Trades you watch expire in the money mysteriously move against you in the last second of the trade. These are the last seconds that you cannot see. Anyoption trades do not follow what is actually happening in the real time markets. You will be successful for the small trades yet the same strategy fails for the larger trades. DO NOT USE THESE THIEVES! I finished in the money on my first free trade and by some miracle I missed it in the nanosecond that I could not see it. Of course there is no way to prove this because you cannot print the real time fake quotes they have running. The proof is in the # of complaints on the net. There is a reason they are illegal in the US. You have been warned by someone who knows. Good luck.