AP Electric & Generators
Reviews and Complaints

I recently made a purchase from AP Electric & Generators, and I must say that I was quite disappointed with my experience. Although I paid $50 more than I would have elsewhere, I was promised that the generator I ordered was in stock and would ship within 1-3 days. However, this turned out to be a complete lie.

After making four phone calls and receiving no return calls, I discovered that the generator actually shipped directly from the factory and that AP Electric & Generators did not have any in stock. Despite this, they had already charged me for the generator on the first day of my purchase. To make matters worse, the generator did not actually ship until nine days later, and then it took an additional two weeks to arrive.

I must say that I was quite disappointed with this experience, and I would not recommend buying from AP Electric & Generators. In fact, I believe that it would be better to purchase from more reputable companies such as Amazon or eBay. Like many other reviewers, I would give this company a one-star rating and will not be making any future purchases from them.

I bought a generator from AP Electric & Generators' website, thinking that it would be shipped within the 2-3 business days that they advertised. However, it has now been two whole weeks and I have had to deal with some pretty limited and terrible customer service from the company. Jannel, who I spoke to, only provided me with excuses and more excuses as to why my generator had not been shipped yet, or that it "will be shipped soon". I was getting pretty frustrated with the whole situation, so I decided to request a cancellation of my order. That's when Jannel suddenly claimed that it had already been shipped, but there was "no tracking number" to prove it. I mean, come on, if it was really shipped, shouldn't there be a tracking number? It just didn't make any sense to me.

Overall, I have to say that my experience with AP Electric & Generators has been pretty terrible. I would not recommend buying from this company, especially if you're in a hurry to get your generator. The customer service is just not up to par, and it seems like they don't really care about their customers' satisfaction. If you're looking for a reliable and trustworthy generator supplier, I suggest you look elsewhere.

I recently had an experience with AP Electric & Generators and I must say, I was not impressed with their service after the sale. If you're looking for a company that will assist you after you've made a purchase, this may not be the one for you.

I had an issue with my remote for my generator and I reached out to AP Electric for assistance. However, I was told to contact Cummins instead. When I contacted Cummins, they directed me back to my dealer or distributor. I specifically asked for AP Electric but they refused to assist me in any way.

As a result, I am unable to use my remote because I need an account and password to connect it. I could hire a local distributor to help me, but it would cost me an additional $300. It's frustrating that no one seems to care about after-sale service, especially since I didn't sell the equipment myself.

Overall, I would not recommend AP Electric & Generators if you're looking for a company that will assist you after you've made a purchase. Their lack of support and unwillingness to help has left me feeling disappointed and frustrated.

I had a really bad experience with AP Electric & Generators. I bought a Generac stand by generator from them and it had problems from the first month. I tried to get help from Generac, but their customer service people were really rude and unhelpful. So I decided to try AP Electric, since they advertise free lifetime technical support. I called them up and spoke to a guy named Dom, who said he could sell me the repair manual for $20.00. That's not technical support to me!

Finally, I got in touch with the managing partner, Chris Tessier. He said he would help me out, and I spoke to him a few times. He even gave me his cell phone number and email address. But now he won't answer his phone or email. I'm really disappointed, because I buy 10 to 15 generators a year, and if he won't help me, he definitely won't help a single purchase customer.

If you have any problems with your generator, don't let AP Electric lead you along until it's out of warranty. You should dispute it with your credit card company right away. Their customer service is terrible, and they don't stand behind their products.

So, I was in the market for a generator and after doing some research and talking to a Kohler factory tech, I finally decided on a particular model. The factory tech informed me that there are two versions of this generator, one that requires a minimum site clearance of 60" and one that is certified for 18". I wanted to make sure that I got the 18" certified version, so I called up AP Electric & Generators before placing my order.

The salesman I spoke with assured me that all generators can be sited at 18". However, this is clearly not true as the dimension drawings on their own website show a minimum 60" clearance. I have even seen other dimension drawings for the "same" unit that have the 18" clearance. When I brought this up to the Kohler factory rep, he informed me that only models made after a particular 'specification number' are certified for the closer distance.

I tried to explain this to the AP salesman, but he didn't seem to understand and eventually hung up on me. I was really disappointed with the customer service I received from AP Electric & Generators. It's frustrating when you're trying to make an informed purchase and the salesperson doesn't seem to know what they're talking about.

Overall, I would caution anyone considering buying a generator from AP Electric & Generators to do their own research and double-check any information they receive from the sales team. It's important to make sure you're getting the right product for your needs, and it's unfortunate that I had such a negative experience with this company.

I recently made an order for a Generac 24KW from AP Electric & Generators in late Summer. They informed me that it would be shipped by the end of October. However, on the 26th of October, I decided to call them to check on the status of my order. To my surprise, they informed me that the generator would not be available until March. They suggested that I downgrade to a 2KW generator, which they had in stock and would ship right away. I agreed to the suggestion, and they informed me that there would be an additional cost of $180.00 due to a price increase. I agreed to pay the extra cost and waited for my generator to arrive.

However, when I called them today to inquire about the status of my order, they informed me that the 2KW generator would not be shipped until Spring. I was disappointed with this news, and I decided that I wanted the 24KW generator after all. The customer service representative informed me that there had been a price increase on the 24KW generator, and I would have to pay the new price. I reminded her that I had switched my order based on their suggestion, and they had promised to ship the 2KW generator right away. She replied, "Too bad," which left me feeling frustrated and angry.

I decided to cancel my order, and now I am waiting to see if they will refund the over $7000.00 that I paid for the generator. I am extremely disappointed with the service that I received from AP Electric & Generators, and I would not recommend them to anyone. It is frustrating to deal with a company that does not keep their promises and does not value their customers. I hope that they will improve their customer service in the future and avoid disappointing other customers like they did with me.

I had a really bad experience with AP Electric & Generators. Their customer service is the worst I have ever encountered. I needed to buy some replacement parts for my Kohler generator, and I thought they could help me find the right controller for my unit. However, every time I called, they would promise to call me back, but they never did. I had to call them nine times before someone finally helped me.

I thought my problems were over when they told me which controller to buy. I ordered it right away, but when I received it, I could tell immediately that it was the wrong one. I called them to explain the situation, but they refused to take it back, even though it was never opened. I was really frustrated because I had to spend another $600 to buy the correct controller from somewhere else.

I will never do business with AP Electric & Generators again. Their customer service is terrible, and they don't seem to care about their customers at all. I would not recommend them to anyone.

This company, AP Electric & Generators, is not very helpful when it comes to damaged products. I received my order and there was a big dent in the front cover, but there was no sign of damage to the container. I contacted the shipping company, ESTES, and they asked if I signed for the item. When I said yes, they told me it was my problem. I then called AP Electric and they said the same thing. AJ and Tim in their generator division didn't seem to care about their customers at all. It's really disappointing.

I don't recommend ordering from this company. I had to pay $130 for a replacement front panel, which is really sad. I'm not done with this situation yet. I purchased through PayPal and American Express, and I plan to send them a complete review of AP Electric and ESTES Shipping. The Generac Generator is available from many other sources, so do yourself a favor and buy from someone else.

It's frustrating when you receive a damaged product, especially when there's no sign of damage to the container. I wish AP Electric and ESTES Shipping would have been more helpful. It's important for companies to take care of their customers, but it seems like they don't care about us at all. I hope this review helps others avoid the same situation.

As a retired person who needs power at all times, I did some research on generators and decided to go with the Westinghouse 7500. I found it available for purchase on APE&G's website and was thrilled to see that it was in stock and available for immediate delivery. However, after receiving my order confirmation, I was disappointed to see that the estimated delivery time was 4 to 6 weeks.

After waiting for 4 weeks, I decided to call APE&G to check on the status of my order. They told me that it was on the ramp being loaded and would be shipped soon. However, when the generator didn't arrive and the tracking number didn't work, I called them multiple times to try and figure out what was going on. They told me that they were waiting for parts from China and didn't have a firm delivery date.

Frustrated with the delay, I went back on their website and saw that they had a dual fuel unit available for immediate shipment. They claimed that they physically checked and had it in stock. So, I decided to purchase it and paid an additional $100 for immediate shipment. However, when I checked the tracking number 24 hours later, it still wasn't working.

When I called APE&G to inquire about the tracking number, they told me that they had spoken to Westinghouse and that the original unit had been shipped. They then cancelled my new order and said that they would refund my $100. However, I am still waiting for that refund.

To make matters worse, APE&G now claims that they can't find my original order. This is extremely concerning, especially since I just found out that Westinghouse recently came out of Chapter 11 bankruptcy. I was never informed of this by APE&G.

What's even more frustrating is that APE&G is still advertising the same unit on their website as in stock and available for immediate shipment. This seems like false advertising and could even be considered fraud. It's clear that they are providing misinformation and deceit to their customers.

In conclusion, I would strongly advise against doing business with APE&G. Their lack of transparency and poor customer service is unacceptable.

I spent a whopping $7600.00 on products from AP Electric & Generators, and boy was I disappointed with the service I received. I purchased a soft starter for my air conditioning unit for $378.00, but upon installing it, the box fried the compressor on the unit. I immediately contacted AP electrical and informed them that I wanted to return it and that I wasn't looking for a refund on the compressor, just the soft start. However, they informed me that they couldn't provide a refund since the box was used unless Generac authorized it. I was so frustrated and didn't know what to do next.

So, I decided to contact Generac Corp, hoping they could help me out. Unfortunately, they advised that they can't do anything about it since they don't sell to the public. They advised that I would have to deal with AP electric where I purchased it from. I was so disappointed with the customer service I received from AP Electric & Generators. It was terrible! I wouldn't recommend buying from this company.

To make matters worse, I also had a delay in receiving my switch box after paying for it. AP electric failed to notify me that they were OUT OF STOCK at the time of purchase. I had to call them four times over a month's period trying to find out what was going on. The product finally arrived 30 days later! This delay caused a setback in my project, delaying it by a month and a half.

This company will take your money, but getting them to do follow-ups is a nightmare. They won't call you back, and it appears they won't accept any merchandise back if you have an issue, as in my case. You can buy the same products from other companies for the same prices. I was going to buy another 22kw from this company until this issue. However, I'm going somewhere else to get another generator.

I feel this company is geared more towards getting sales than customer service in the end. BUYER BEWARE! Do your homework and read reviews before ordering from this company. I wish I had done that before making my purchase.

I ain't gonna lie, I was pretty disappointed when I got my generator from AP Electric & Generators. It was all banged up and looked like it had been through a war or somethin'. I called 'em up and they told me there wasn't much they could do about it, but they were happy to sell me the parts I needed to fix it up myself. I mean, come on, ain't that their job? To send me a working product?

Overall, I gotta say I'm not too impressed with this company. They don't seem to care much about their customers and just wanna make a quick buck. If you're thinkin' about buyin' from 'em, I'd say be careful and make sure you know what you're gettin' into.

I gotta say, I had a pretty rough experience with AP Electric & Generators. I needed a replacement part for my generator that I bought from them, and let me tell you, their customer service was a big fat zero. I mean, I get it, mistakes happen, but they sent me the wrong part not once, not twice, but three times! And to top it off, they won't even take the wrong parts back. What kind of customer service is that? It's like they don't even care about their customers. So, if you're in the market for a generator or any kind of electrical equipment, I'd say shop elsewhere. Don't waste your time with AP Electric & Generators.

I recently bought a part from AP Electric & Generators for $575. Unfortunately, when I received the part, it didn't fit my needs. I reached out to the company to see if I could return or exchange the unopened part, but they told me they don't accept returns. I was surprised and disappointed that in this day and age, a company would have such a strict policy and not even try to help me out. It's frustrating to spend so much money on something that ends up being useless to me. I hope they reconsider their policy in the future and become more customer-friendly.

I bought a whole lot of generator stuff from AP Electric & Generators, spent $36,000 on it. But man, it was a real hassle. They kept changing the delivery date on us, like 4 or 5 times. It took almost a whole year before we finally got everything. And then, to top it off, they recommended this switch thing that wasn't even right for our setup. So we sent it back for a refund, but they never gave us the money back. They just kept the switch and left us hanging. Honestly, I wouldn't recommend AP to anyone. There's gotta be better options out there.

I recently purchased a generator from AP Electric & Generators and was recommended to buy two switches for it. Unfortunately, the switches that were recommended to me were not the correct ones for my generator. When I reached out to AP Electric & Generators to return the switches, they refused to take them back. This left me in a difficult situation as I had to purchase new switches from a local dealer, which ended up costing me over $3,000 between the two switches that AP Electric & Generators refused to return and the ones I had to buy.

Overall, I was disappointed with my experience with AP Electric & Generators. I felt like I was ripped off and not given the proper support that I needed as a customer. I would caution anyone who is considering purchasing from them to be aware of the potential risks involved. While they may have some good products, their customer service and support leaves something to be desired.

I recently had an experience with AP Electric & Generators and it was not a good one. I had been eagerly waiting for my $5000 generator for three whole weeks, but unfortunately, when it finally arrived, it was damaged with a hole in it. I was very disappointed and frustrated with the whole situation, especially with the poor communication from Jannel.

I tried to work with them to find a solution, either a discount or some other way to make things right, but the response I received was very rude and unhelpful. They simply told me that there was nothing they could do, period. I was shocked and upset by their lack of concern for their customer's satisfaction.

Overall, I would not recommend buying anything from AP Electric & Generators. Their customer service is very bad and they do not seem to care about their customers' needs or concerns. It was a truly terrible experience and I would not want anyone else to go through what I did.

I recently made a purchase from AP Electric & Generators, and I have to say, I was not impressed with their customer service. I ordered a Westinghouse generator with the intention of sending it to Puerto Rico to help out after the hurricane. However, I was left waiting for almost a month before it was shipped to me. This was quite frustrating, as I was eager to get the generator to its intended destination as soon as possible.

After waiting for so long, I decided to cancel the order and purchase a generator locally instead. However, the very next day, the generator was shipped to me. When I tried to return it for a full refund, I was told that I had never called to cancel the order. This was not true, and I was left feeling frustrated and disappointed with the company's response.

Overall, I have to say that my experience with AP Electric & Generators was not a positive one. The delay in shipping was frustrating enough, but the fact that I was unable to get a refund due to a misunderstanding was even more disappointing. I would not recommend this company to others, as I feel that their customer service is lacking and their policies are not customer-friendly.

I bought a generator cord from AP Electric & Generators, and they told me it was available. They took my money right away, but they never sent me the cord. I waited for a whole month, but nothing arrived. I got really frustrated, so I decided to cancel the order and ask for my money back. I called them six times over two weeks, but they kept telling me they would cancel the order and refund my money, but they never did. It was really annoying, and I didn't know what to do.

Finally, I had to contact my credit card company and file a dispute. It was a hassle, and it took a lot of time and effort. I was really disappointed with AP Electric & Generators, and I wouldn't recommend them to anyone. They were unprofessional and unreliable, and they didn't care about their customers.

In the end, I decided to order a cord from a different company, and I'm glad I did. The new company was much better, and I received my cord in just two days. It was a relief to finally get what I needed, and I was happy with the quality of the product. I wish I had gone with them in the first place, instead of wasting my time and money with AP Electric & Generators.

Overall, I would say that AP Electric & Generators is not a good company to do business with. They don't deliver on their promises, and they don't care about their customers. If you're looking for a reliable and trustworthy company, I would recommend looking elsewhere. There are plenty of other options out there, and you don't need to put up with the hassle and frustration of dealing with AP Electric & Generators.

I recently made a purchase from AP Electric & Generators (apelectric.com) for a radiator cap for my generator. They assured me that the item was in stock and would be shipped within 3-5 days. However, it has now been a whole month and I have yet to receive my product. I have not received any updates from AP regarding my order and I am extremely disappointed with their lack of communication.

I attempted to contact AP after two weeks of waiting, but I was unable to reach them by phone. They also did not respond to any of my emails or messages through their website chat. This has been a frustrating experience and I feel like I have wasted my time and money with this company.

I strongly advise against purchasing from AP Electric & Generators. It is better to pay a little more and buy from a different company that will actually deliver the product you ordered. AP is unreliable and unresponsive, and I regret choosing to do business with them.

I was trying to buy a cord for my generator from AP Electric & Generators (apelectric.com). Unfortunately, I made a mistake while typing my phone number on my account. As a result, I received an email from them asking me to verify my order. I have been trying to get in touch with them for the past few days, but it seems like nobody is there to answer my queries.

I have called them four times, but nobody picked up the phone. I have also sent three emails to two different contacts, but I haven't received any response yet. I even tried to use their chat service, but it was of no use as all the operators were busy, and I had to wait for a long time before being told that nobody was available to help me.

To be honest, I am getting frustrated with their customer service, and I am seriously considering putting a stop payment on my purchase. It's a shame because I was really looking forward to using their products, but their lack of response is making me think twice about doing business with them.

So, if you are planning to buy something from AP Electric & Generators, be prepared to face some challenges when it comes to customer service. It's a shame because their products seem to be of good quality, but their customer service is letting them down.

In conclusion, I hope that AP Electric & Generators will improve their customer service in the future so that their customers don't have to face such difficulties. As for me, I am still waiting for a response from them, and I hope that they will get back to me soon.

AP Electric & Generators company is a scam service (their website www.apelectric.com). I wanted to buy some parts for my generator and made an order. Their site gave me an error and said that payment did not go through but it actually did. When I contacted these scammers and explained what happened they said that was impossible! They said that their system showed I made no orders and they also claimed they did not get my money.
I called my bank and received a confirmation that money went to AP Electric!
These people stole my money!