Apex Mold Specialists’s earns a 5.0-star rating from 1 reviews, showing that the majority of clients are exceptionally satisfied with mold remediation services.
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Fraudulent claims of EPA ceritification and complete lack of professionalism
I called Apex/ABC and I spoke to a man named David. David has a very heavy accent and seemed to be focused on closing the inspection. I questioned David on his procedures and other aspects of his company which are on the website. I asked about their organic materials, their inspection report as well as their inspection procedures. David seemed as if he didn't have a clue what we were talking about. I asked questions about his certifications and he told me he would show me at the inspection. I asked about where I could find out about certifications and he wouldn't tell me. At first he wanted to charge $500 for the inspection and as I continued to question him he offered a free estimate.
He never gave me a clear answer on any of my questions. He kept pushing for an inspection and I was getting annoyed and suspicious of their intent, so I decided to get off the phone with him and look around for another company. I searched for another company and I found ABC. They stated on the site they are experienced in mold remediation. I decided to call them to see if I could do business with them.
When I called I ended up reaching David! Again I searched and found Big Apple mold Removal. I called and it was this guy David again! I was now completely sure something was up with this company. I checked the addresses (311) and this business did not exist at any of the addresses stated. I decided to check up on these "certifications". I decided to go down to one of the locations to see if they actually exist and what I found was shocking. What I found at the Brooklyn address was a mortgage company. I went inside and asked around and they told me they had nothing to do with Apex or any Mold Inspection company.
I called the EPA [protected]) and asked them about being "EPA Certified" and they informed me that a "EPA Certification" for a company does not exist. I also explained to them that on their company site they have "EPA Certified" on the landing page. The agent told me that they never heard of Apex or ABC and would investigate the matter. The agent informed me that some of these companies would do anything to try to get a buck off of someone. He told me that he would call me to let me know of the progress of the investigation.
The agent called back and told me they claimed to be a carpet company and that they were not claiming to be "EPA Certified". They also claimed to have nothing to do with ABC, though I personally ran into "David" twice. So with this knowledge I then knew that this was some kind of scam.
I called him back to confront him on his false claims of EPA Certification as well as his business addresses being false. I questioned David on why he would put that on his website and David got with me and hung up! I called him back and told him that I would write about this. David then hung up again. I feel this is an outrage and that they are nothing but a bunch of con-artist My wife is pregnant and nobody should ever have to deal with a situation like this when they are doing what they must to protect their family. I know at this point APEX/ABC/Big Apple are all carpet cleaning companies that I don't know anything about mold removal or mold inspection and all they want to do is rip people off. I hope nobody else deals with this company at all.
The complaint has been investigated and resolved to the customer's satisfaction.
Is Apex Mold Specialists Legit?
Apex Mold Specialists earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Apex Mold Specialists. The company provides a physical address, 3 phone numbers, and email, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Apex Mold Specialists resolved 100% of 1 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
Apexmoldremoval.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Apexmoldremoval.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Apexmoldremoval.com you are considering visiting, which is associated with Apex Mold Specialists, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
A trust mark has been identified for a apexmoldremoval.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.
Apexmoldremoval.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Apex Mold Specialists.
However ComplaintsBoard has detected that:
- Website's registrar is popular among scammers, it means that a significant number of scammers have used that registrar to register domain names for their fraudulent websites. This can indicate that the registrar has lax verification processes, making it easier for scammers to register domains without providing accurate information.
- Apexmoldremoval.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The apexmoldremoval.com may offer a niche product or service that is only of interest to a smaller audience.
- Apex Mold Specialists protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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Overview of Apex Mold Specialists complaint handling
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Apex Mold Specialists Contacts
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Apex Mold Specialists phone numbers+1 (800) 217-6897+1 (800) 217-6897Click up if you have successfully reached Apex Mold Specialists by calling +1 (800) 217-6897 phone number 0 0 users reported that they have successfully reached Apex Mold Specialists by calling +1 (800) 217-6897 phone number Click down if you have unsuccessfully reached Apex Mold Specialists by calling +1 (800) 217-6897 phone number 0 0 users reported that they have UNsuccessfully reached Apex Mold Specialists by calling +1 (800) 217-6897 phone number+1 (877) 211-0750+1 (877) 211-0750Click up if you have successfully reached Apex Mold Specialists by calling +1 (877) 211-0750 phone number 0 0 users reported that they have successfully reached Apex Mold Specialists by calling +1 (877) 211-0750 phone number Click down if you have unsuccessfully reached Apex Mold Specialists by calling +1 (877) 211-0750 phone number 0 0 users reported that they have UNsuccessfully reached Apex Mold Specialists by calling +1 (877) 211-0750 phone number+1 (718) 253-9595+1 (718) 253-9595Click up if you have successfully reached Apex Mold Specialists by calling +1 (718) 253-9595 phone number 0 0 users reported that they have successfully reached Apex Mold Specialists by calling +1 (718) 253-9595 phone number Click down if you have unsuccessfully reached Apex Mold Specialists by calling +1 (718) 253-9595 phone number 0 0 users reported that they have UNsuccessfully reached Apex Mold Specialists by calling +1 (718) 253-9595 phone number
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Apex Mold Specialists emailsapexmoldremoval@gmail.com100%Confidence score: 100%Supportjoseph@apexmoldremoval.com82%Confidence score: 82%liat@apexmoldremoval.com82%Confidence score: 82%david@apexmoldremoval.com82%Confidence score: 82%support@apexmoldremoval.com79%Confidence score: 79%support
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Apex Mold Specialists address1717 East 48th Street, Brooklyn, New York, 11234, United States
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Apex Mold Specialists social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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I am surprised to hear a complaint about Apex Mold. I recently had a remediation done by them and they were with me every step of the way. After attempting to book an appointment with other mold companies in New York, I felt that Apex gave me clear answers and that they were not just trying to book me. During our first phone call, the staff member politely told me to take my time and think about it. I did not feel pressured to do anything. My home is now mold free and I am so happy with my choice to go with Apex Mold. I recommend them to anyone who wants to get rid of their mold too. They are not business people, they are simply people helping you out with your mold problems.
-Sarah White