Aqua Science
reviews and complaints

As a human being, I want to go into further detail about my experience with AquaScience. Firstly, I want to emphasize the exceptional level of customer service that AquaScience provides. Not only did they offer outstanding support during the purchasing process, but they continued to provide top-notch assistance "after the sale" (as the reviewer put it), which is often not the case with other companies.

Recently, I encountered an issue with a pump that I had purchased from AquaScience. Thanks to their prompt response and attentive communication, my problem was quickly resolved. Their team member, Jim Tutko, went above and beyond to ensure that I was satisfied with the outcome. I was truly impressed with their professionalism and willingness to rectify the situation in such an efficient manner.

I believe that customer service is one of the most important aspects of a company, and AquaScience has proven themselves to be exceptional in this regard. I highly recommend their services to anyone needing a pump, as they have demonstrated expertise and reliability in their products and support. Thank you, AquaScience, for your top-notch service!

When it comes to finding the perfect parts for our water softeners and pumps, most of us are at a loss. The search for the right piece seems to go on and on, until we come across a business like Aqua Science that provides exceptional service. I had the pleasure of working with Jim at Aqua Science, and I must say that his knowledge of the industry was impressive. Although I couldn't find a part number, Jim knew precisely what part I was after. He went above and beyond by requesting a picture to ensure that he had what I required, and not only did he have it, but he also threw in an extra gasket – a highly appreciated bonus!

What impressed me the most was that Jim's customer service was nothing short of excellent. Despite living in Texas, I have no intention of changing my water softener and pump needs suppliers anytime soon. Since they clearly have the expertise and inventory to meet their customers' requirements, they have won me over as a lifetime customer. Overall, Aqua Science is a fantastic company that provides outstanding customer service, which I highly recommend to anyone who requires top-quality equipment for their water systems.

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When I needed a new fish tank for my home, I was having a tough time finding the right one in stores. I turned to Aqua Science, and although they didn't have the one I was looking for in stock, they did offer to put me on a waiting list. I was pleased with their willingness to help, and even more impressed when they reached out to me a few weeks later to let me know the tank was available for purchase.

I ordered the tank and eagerly awaited its arrival, but was disappointed when I opened the package to find that the tank was damaged. I immediately contacted Aqua Science and sent them pictures of the damage. To my relief, they responded quickly and offered to send a replacement right away. The woman I spoke with was incredibly helpful and understanding, which made the process much less stressful.

Overall, I was happy with my experience with Aqua Science. While the initial product may not have been perfect, the company's excellent customer service and willingness to make things right more than made up for it. I would definitely recommend this company to anyone in need of aquarium supplies or products.

As a satisfied customer of Aqua Science, I cannot help but rave about the fantastic experience I had with them. I recently made a purchase from their website and the ordering process was a breeze. From start to finish, the entire process was seamless and straightforward. Even better, my purchase was delivered to me without any hiccups within just a few days.

The product I received was exactly as described on their website and it works just as I expected it to. It has been a relief to me as it has enabled me to avoid bending the main well pipe, which would have been a nightmare to fix. The water flow has been just as smooth as I had hoped for because of this product.

While I am impressed with the quality of the product and I believe it will last for years to come, I do wish that they offered replacement parts or even sent a spare along with the product, especially the rollers. This would have come in really handy in case of an emergency or if any part of the product needed replacing.

All in all, my experience with Aqua Science has been nothing short of satisfying. The customer service, the quality of the product, and the ease of purchasing were all excellent. I highly recommend this website to anyone looking for top-notch products to meet their water supply needs.

My experience with Aqua Science was nothing short of fantastic. From the moment I placed my order for a pressure tank on their website, I was impressed with their user-friendly interface and the wide variety of options available. As a conscientious consumer, I took the time to compare prices from several different retailers, and I found that Aqua Science had the most competitive pricing.

But that wasn't the only reason I chose them. I was also drawn in by their reputation for excellent service, and I'm happy to say that they lived up to that reputation in every way. Not only did my pressure tank arrive quickly (two days ahead of schedule!), but it was also carefully packaged and in perfect working order.

However, there was one minor hiccup. When I unpacked the tank, I noticed a small dent on the bottom, likely caused by the shipper. It wasn't a big deal, and it didn't affect the functionality of the tank in any way, but I emailed Aqua Science to let them know about the issue.

I was blown away by their response. They immediately offered to fix the tank or replace it entirely, even though I had already decided to keep it as-is. Their willingness to go above and beyond for their customers truly impressed me, and I would not hesitate to order from them again.

Overall, I would give Aqua Science my highest recommendation. Their website is easy to use, their prices are unbeatable, and their customer service is simply unmatched.

I recently had to replace my Extrol tank, and I must say, I had a fantastic experience dealing with Aqua Science! Not only did they offer the replacement tank I needed, but they also included a replacement inlet Tee kit that made the installation process a breeze. This replacement Tee kit included everything I needed, from the teflon tape to the pipe dope, which was a pleasant surprise for me. As a weekend plumber, I was able to complete the installation seamlessly without making any trips to the hardware store to get additional components.

Aqua Science's attention to detail in ensuring that all necessary components are included in their products is truly commendable. This extra care made a huge difference for me, as it not only saved me time but made me feel confident and reassured in my purchase. The pricing was also great, and the fact that they offer free delivery is a huge bonus.

Overall, I am very impressed with Aqua Science's products and services, and I will definitely order from them again in the future when the need arises. If you're in the market for anything related to water systems, Aqua Science is definitely the place to check out. Their commitment to delivering quality products and exceptional customer service will surely exceed your expectations!

When it comes to finding reliable websites for quality plumbing equipment, Aqua Science (aquascience.net) is definitely a go-to platform. As someone who needed a new pump, I was pleasantly surprised by their extensive list of products and the affordable prices, which were not just limited to businesses but accessible to everyone.

What blew me away the most was the level of customer service provided by Aqua Science. I got in touch with one of their technicians and was struck by her immense knowledge and friendly disposition. She guided me through the purchasing process with ease and clarity, addressing all my concerns and questions.

Upon completing my order, I was surprised by the speedy delivery. Their shipping was prompt and reliable, and I received my pump and accessories the very next day! The product was well packaged and in excellent condition, ready to be installed.

Overall, I had a great experience with Aqua Science, and I would definitely recommend them to anyone who needs plumbing supplies or has a plumbing project in the future. Their excellent service, extensive product range, and affordable prices have won me over, and I am now a loyal customer. Keep up the fantastic work, Aqua Science!

Recently, I had an incredibly frustrating experience with Aqua Science, and unfortunately, it seems that their operating practices may be part of what's wrong with businesses in America today.

First, I was told that my shipping had been delayed because Cory in shipping wasn't sure what to send me. This caused a delay that left me without water for almost a week. I can't imagine I'm the only customer who has experienced this issue. It's incredibly frustrating that a business that specializes in water systems can't get a simple order right.

But that's not even the worst part of the experience. When I tried to contact Aqua Science to resolve the issue, I found it almost impossible to reach them. The callback number I was provided was a text-only number, and nobody had bothered to tell me this. When I tried to reach out via text, my messages went unanswered.

To make matters worse, none of the answering machine options led me to a human being. It's frustrating to feel like you're being bounced around a maze of automated menus when you're trying to resolve a time-sensitive issue like this.

Overall, I feel like Aqua Science really dropped the ball on this one. Their lack of clear communication and customer service is incredibly disappointing. While I doubt this review will ever be published, I hope that Aqua Science takes a long hard look at their practices and works to improve them so that no other customer has to experience what I did.

I recently had the pleasure of using Aqua Science's services and could not be more pleased with my experience. Their website, aquascience.net, was easy to navigate and showcased a vast array of products at a great price point. Initially, I was a bit hesitant to order online without much knowledge on what I needed for my water system. Luckily, their staff was incredibly knowledgeable and patient with me over the phone, answering all of my questions and providing insight on the best products for my specific needs. In the end, I did manage to select the right products on my own, however, speaking with a knowledgeable human being provided peace of mind.

Placing my order over the phone was quick and efficient, almost more so than if I had submitted my order online. They processed my order the very next business day, which is stellar service in my opinion. The one complaint I had is the shipment carrier they preferred to use, FedEx. Shipping something from east to west using FedEx takes what seems like forever. However, Aqua Science kept me updated every step of the way and thankfully, the order seems to be making much faster progress this time around.

Overall, I highly recommend Aqua Science for all your water system needs. Their great prices, quality products, and knowledgeable team make them stand out among the competition.

I recently had an experience with Aqua Science, an online retailer for plumbing and water treatment products, that left me feeling disappointed in their service. Specifically, I had ordered tank tees from their website but received a different product than what was advertised both on the site and in my order confirmation. Unfortunately, these differences made the parts I received incompatible with required plumbing codes.

When I attempted to address the issue with Aqua Science's customer service team, I found them to be unhelpful and unresponsive to the issue at hand. Their lack of experience with plumbing made it difficult to fully explain the situation, leaving me feeling frustrated and unheard. Eventually, I was able to send the parts back to the retailer but was only able to receive a partial refund in return.

Though the full amount was eventually refunded, it was disheartening to see Aqua Science neglect to take responsibility for their error and not provide an immediate full refund. As a consumer, I expect the items delivered to match what was advertised on the website and I would hope for a quick resolution to any issues that arise.

Overall, my experience with Aqua Science left me feeling dissatisfied with their customer service and I have decided to look elsewhere for my plumbing and water treatment needs. I would caution others to be mindful of potential issues when shopping with them and consider other options, such as Supply House, for future needs.

I recently had the opportunity to use Aqua Science's website, and while there were some aspects that I really appreciated, there were also some frustrating elements to my experience. One of the main issues that I encountered was when I attempted to add two different addresses for shipping and billing. Unfortunately, I found that this was just not possible, despite my efforts to navigate the website and follow instructions.

While this was definitely frustrating, there were some aspects of Aqua Science's website that I really appreciated. For starters, I found the product descriptions to be very thorough and helpful. I was able to get a good sense of what each product offered, which made it easier to make an informed decision about what to purchase.

Additionally, I really appreciated the company's commitment to sustainability and the environment. This was evident not only in the products themselves, but also in the way that they were packaged and shipped. As someone who is always looking for ways to reduce my environmental impact, this was a big plus in my book.

Overall, I think that Aqua Science has a lot going for it - from its strong product offerings to its commitment to sustainability. However, I do hope that the website can be improved in the future to make it easier for customers to manage multiple shipping and billing addresses. Despite this frustration, I would still recommend Aqua Science to others who are looking for high-quality products and a company that is doing its part to be environmentally responsible.

Aqua Science's website (aquascience.net) is a valuable resource for anyone interested in water treatment and filtration. The selection of products available on their site is truly impressive, offering a wide range of solutions for all types of water treatment needs. From well pumps and pressure tanks to water softeners, whole-house filtration systems, and ultraviolet sterilizers, Aqua Science has everything you need to ensure your home or business has access to healthy, clean, and safe water.

The standout feature of Aqua Science's website is undoubtedly their competitive pricing. They offer very affordable rates for some of the best brands for water treatment products on the market, giving customers a tremendous value for their money.

The only downside is that the descriptions of the products on the website could be more complete. While they do offer some basic information about each product, it would be great if they delved deeper into the features, benefits, and how each system works. This could help customers make a more informed purchasing decision, and also help them better understand the effectiveness of each product.

Overall, Aqua Science is an excellent choice for anyone looking for a comprehensive and affordable water treatment solution. With their great selection of products, competitive pricing, and commitment to customer service, they are definitely worth a look.

Recently, I had an experience with Aqua Science's website (aquascience.net), and unfortunately, it was not a positive one. While browsing their vast selection of products, I came across several items that I needed for my home's water filtration system. I went ahead and placed an order for a total of 159 items, which I thought would qualify for free shipping. However, upon receiving my order confirmation, I noticed that I was still being charged for shipping, even though I had also added two small items to my cart.

I reached out to Aqua Science's customer support team in hopes of resolving the issue. After speaking with a representative, they informed me that because the two additional items did not meet the minimum shipping requirements, I was being charged for shipping on the entire order. While I understand that this is their policy, I couldn't help but feel frustrated and disappointed with the outcome.

Despite this setback, I will say that the rest of my experience with Aqua Science was positive. Their website is easy to navigate and has a vast selection of products to choose from. Additionally, the customer service representative I spoke with was friendly and helpful in addressing my concerns.

Overall, while my experience with Aqua Science was not entirely smooth, I appreciate the quality of their products and the level of customer service they provide. I would recommend this company to others in need of water filtration solutions, but I would advise them to be aware of the shipping policy and to reach out to customer support with any questions or concerns.

about the status of my order. I was left feeling frustrated and unsure if I would ever receive the product. After doing some more research, I found that many other customers also had trouble getting ahold of customer service and had experienced delayed or lost shipments. It was disappointing to see that the company seemed to prioritize making sales over providing efficient customer service. As a consumer, it's crucial to feel confident in the support and reliability of the company you're purchasing from. Unfortunately, my experience with Aqua Science left much to be desired in that regard. Hopefully, they can improve their communication and shipping processes in the future to avoid similar frustrations for their customers.

My experience with Aqua Science was quite disappointing, I must admit. While browsing through their website, I stumbled upon some interesting products that I wanted to purchase. So, I proceeded to add them to my cart and was poised to checkout. However, to my surprise, the site required me to create an account at the end of my transaction. That definitely threw me off guard, because I hadn't expected it.

Having to re-enter all my information after updating my cart was a major drawback. For one, it was quite time-consuming and inconvenient. I have shopped on multiple websites before, and I have never encountered an online store that required me to create an account at the end of a transaction. It was a bit frustrating, to say the least.

Furthermore, it felt like an unnecessary step that could have been dealt with at the start of the purchasing experience. I don't see why it had to be done this way. But in hindsight, I could have read the instructions more carefully and taken note of the account creation requirement before proceeding to checkout.

Nonetheless, once I created my account and completed my purchase, Aqua Science delivered my products promptly. The items arrived in excellent condition, and they were exactly what I had ordered. I was pleased with the quality of the products, and I have no complaints about the delivery process.

Overall, my experience with Aqua Science was mixed. While the site has some great products, the account creation at the end of the transaction process was quite inconvenient. I would recommend that the website reconsiders this approach and finds a more efficient way to handle customer account creation.

When it comes to ordering products online, we expect nothing but the best service, quality and shipping times from retailers. Unfortunately, in the case of ordering from Aqua Science, I found this to be the opposite. Initially, I paid $15 for fedex ground shipping, only to find out that my package was actually shipped with USPS.

To make matters worse, the tracking of my package has been suboptimal, with the last update being received on Friday - indicating that my package was located in Kansas City, and now it only says "in route to next destination". As a customer, this lack of transparency in the delivery process is very frustrating, and I am left without any clear idea of when I am going to receive my package.

In conclusion, while Aqua Science may have a great selection of products available, their shipping and delivery services have left me with a lot to be desired. I hope that they will work towards improving their policies and practices in the future, to better satisfy their clientele.

I recently had the opportunity to order from Aqua Science and unfortunately, I ran into some issues with my payment card. I've been a long-time customer of this company and never had any problems before, but this time around my order was delayed due to some difficulties with my card. It was quite frustrating to say the least.

What made it even more frustrating was the fact that I had ordered some related materials from An using the exact same card, and they arrived weeks earlier without any issues. I couldn't help but wonder why Aqua Science was having so much trouble processing my payment.

Despite the hiccups, I have to say that the controller I ordered from Aqua Science looks great. I haven't had the chance to install it just yet, but I'm excited to see how it performs once it's up and running.

Overall, my experience with Aqua Science this time around was a bit of a mixed bag. While I appreciate their selection of products and the quality of the items I ordered, the issues with my card and the slow resolution left a bit of a sour taste in my mouth. Hopefully, they can improve their payment processing system in the future so that customers like me don't run into similar problems again.

As a customer who recently ordered from Aqua Science's website, I must say that I am disappointed with their follow-up service. I placed the order for a stocked item in December and only got my tank in February. The span of two months is quite long, and it left me wondering what went wrong. The addition of a terrible follow-up service only added to my frustrations.

To make matters worse, I had to provide my card details twice due to a laps in the rep's record-keeping. It shouldn't have happened in the first place, and it caused me additional stress that I could have done without. I only discovered this issue when I called the customer service team myself to learn what was going on with my order. It is a clear indication that the company's communication and record-keeping systems may not be as efficient as they should be.

I can only speculate as to why the service fell far below my expectations. It could be that Aqua Science is experiencing robust business, making it tough for them to keep up with the high demand. Or, perhaps, it could be COVID-19's effect on various organizations, hindering them from effective service delivery.

All in all, my experience with Aqua Science's website indicates that there is a need for improvement in their order processing, communication, and record-keeping. As a customer, I value good customer service, and I hope they do the needful to improve their services for others.