ArtistWorks’s earns a 5.0-star rating from 1 reviews, showing that the majority of online music students are exceptionally satisfied with learning experience.
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music education website rip off
Cancelled my yearly renewal, before the renew date and strangely it was never cancelled. I got charged 240.00. When I asked for refund. That offered a $25 and a gift card. WHAT?
Then Drina in customer service stated that they send an email to alert you of the charge. When i stated that i never received that email? She said it was a miscommunication on my part and they don't send an email.
DO NOT SIGN UP FOR THIS COURSE! They will continue to charge you without authorization...
The complaint has been investigated and resolved to the customer's satisfaction.
Is ArtistWorks Legit?
ArtistWorks earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for ArtistWorks. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
ArtistWorks resolved 100% of 1 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
The age of ArtistWorks's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Artistworks.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Artistworks.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for ArtistWorks have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up ArtistWorks and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Artistworks.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from ArtistWorks.
However ComplaintsBoard has detected that:
- ArtistWorks protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ArtistWorks Reviews 0
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Overview of ArtistWorks complaint handling
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ArtistWorks Contacts
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ArtistWorks phone numbers+1 (800) 326-5596+1 (800) 326-5596Click up if you have successfully reached ArtistWorks by calling +1 (800) 326-5596 phone number 0 0 users reported that they have successfully reached ArtistWorks by calling +1 (800) 326-5596 phone number Click down if you have unsuccessfully reached ArtistWorks by calling +1 (800) 326-5596 phone number 0 0 users reported that they have UNsuccessfully reached ArtistWorks by calling +1 (800) 326-5596 phone number
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ArtistWorks emailspbutler@artistworks.com100%Confidence score: 100%Supportinfo@artistworks.com100%Confidence score: 100%Supportcopyright@artistworks.com79%Confidence score: 79%legalmedia@artistworks.com78%Confidence score: 78%communication
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ArtistWorks address68 Coombs St., Ste C-1, Napa, California, 94559, United States
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ArtistWorks social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024 - View all ArtistWorks contacts
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Same here. It is shameful that they charge for services never offered. Check on BBB. They are rated F.
I’m just finding this site and your open comments here, regrettably I didn’t know they were posted. We have diligently been working on these very complaints, issues and processes we had the power to fix. I hope Shourya you’ll give us a try again as we have always offered the services people pay for. Our BBB rating is now A+ and we hope to earn your trust back.
I'm having the same issue. While I understand that auto renewal was noted in the initial subscription, I didn't recall the exact date and expected at least an email notice up the upcoming renewal. Instead one morning last week I awoke to a note from Paypal that my account had been hit for $240. I have been unable to use the last 6 months of my original subscription so of course I had not logged in during the renewal period either. Still, I'm just getting a lot of happy "we'll fix this" stuff and have submitted exception forms, but no resolution. Absent some form of notice about the upcoming renewal, this policy is just a big "gotcha". I would never do business like that, and I will never do business with them again. I feel like emailing my instructor and letting him know who he is associating with.
MCBrinitzer, I regret that your issue was handled poorly. We can do better than this and despite me finding this unhappy post years after you wrote it, I don’t want you to have this opinion of our company and our remarkable artists. You are right that our memberships automatically renew and while we do send notifications and emails to customers about it, we should’ve handled your concern better. Please contact me through Support@artistworks.com and we will reinstate your membership for free. I hope to see you online again with us soon. Patricia Butler, CEO ArtistWorks.com