Ascocarhire.com.’s earns a 5.0-star rating from 1 reviews, showing that the majority of customers are exceptionally satisfied with rental experience.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Untrustworthy agreements
To whom it may Concern,
If anyone is considering hiring a vehicle from Asco Car Hire, B-Mobile (now Asco ownership) and Value Car hire. I would advise you not to pay the full amount or to read the contract very carefully. The maximum insurance cover does not cover quite a few important items. If you do have an accident 90 % of the time they will find something that is not covered and bill you for it.
Also if you have booked a vehicle and transfers they forget to pick you up or double book a car. Service is terrible and very unfriendly.
Another point of concern is the one way pick up or drop off fee. When picking up a vehicle outside Windhoek they charge you for the fuel and food the driver uses. So it looks cheaper than all other companies but in the end it works out more expensive. Most reputable companies add all these costs and are included in the one way pick up fee.
If you return the vehicle take photos of all sides. You will get hit with damages when the car is returned to the depot. If you are most unfortunate to have an one side accident (no other vehicle involved and its your fault) well i feel sorry for you as they will find lots of damage that is not covered by insurance and they will bill you.
I hope this helps if anyone is thinking of hiring a vehicle from Asco or Asco related companies. Unfortunately I had to learn the hard way.
Good luck as Namibia is a beautiful contry and most car hire companies are great. Do your home work well and all should go well.
Cheers
Marcello
Gynko, I suppose you did not hire from asco as well ?
Well Mr Pat,
If you do not even know who your clients are how the hell can you supply good service. But as you do not know us, you sure give a good description of me. I am honoured that you even know our address and my position in the company. Unfortunately for BMS we did have a contract with you. You do not have to blacklist us as we will not be using your services again. Not for now and neither in the distant future.
Your business ethics speak for them self as one just has to read your unprofessional comment.
I will always support our clients and give them the service one is accustomed to receive from BMS-Travellers. We look for likewise companies and fortunately we have no difficulty in finding them in Namibia.
This is the last I will say about this matter. All future correspondence will take place behind closed doors.
BMS-Travellers
Marcello Pacenti
The Company has been taken over and we are working with them again. They have made a total 100% improvement. This complant is not valid anymore. Can you please remove. Kind regards Marcello
Ascocarhire.com. Reviews 0
If you represent Ascocarhire.com., take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
Overview of Ascocarhire.com. complaint handling
-
Ascocarhire.com. Contacts
-
Ascocarhire.com. phone numbers264 61 377200264 61 377200Click up if you have successfully reached Ascocarhire.com. by calling 264 61 377200 phone number 0 0 users reported that they have successfully reached Ascocarhire.com. by calling 264 61 377200 phone number Click down if you have unsuccessfully reached Ascocarhire.com. by calling 264 61 377200 phone number 0 0 users reported that they have UNsuccessfully reached Ascocarhire.com. by calling 264 61 377200 phone number64 (0)81 127 294964 (0)81 127 2949Click up if you have successfully reached Ascocarhire.com. by calling 64 (0)81 127 2949 phone number 0 0 users reported that they have successfully reached Ascocarhire.com. by calling 64 (0)81 127 2949 phone number Click down if you have unsuccessfully reached Ascocarhire.com. by calling 64 (0)81 127 2949 phone number 0 0 users reported that they have UNsuccessfully reached Ascocarhire.com. by calling 64 (0)81 127 2949 phone number
-
Ascocarhire.com. address195 Mandume Ndemufayo Ave PO Box 40214, Windhoek, N/A, Namibia
-
Ascocarhire.com. social media
-
Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024
Recent comments about Ascocarhire.com. company
Untrustworthy agreements
Airport Rentals
4 reviews
Buchbinder Rent A Car
19 reviews
K10 Rent A Car Ibiza
5 reviews
Economy Car Rentals
72 reviews
NU Car Rentals
66 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
True or false
Thank you for providing that car rental review. I shall keep this in mind for the future.
http://cars.sgbooking.com/
I agree with the above. I have never had such a poor experience renting a vehicle while on vacation than with Asco Car Rental. I hope that anyone considering or making plans to rent a vehicle from them or Value Rent a Car (sister company) should look into other options. After my experience, I made a mental note to warn all tourists of how horrible their business practices are & offer an alternative. I heard that Caprivi rent a car might be a better option.
Avoid ASCO Car Hire. If you read the insurance policy carefully you will find that you have NO INSURANCE. I repeat, NO INSURANCE. If you drive over the maximum speed rating (ridiculously slow) that is tracked by a GPS device in your vehicle then your insurance is void. Repeat, INSURANCE IS VOID. NO INSURANCE. You have been warned.
The writer of this article is Marcello Pacenti, owner and general manager of tour operator BMS TRAVELLERS in Mijdrecht, The Netherlands. He is not a client, never was a client, and has no client experience with Asco Car Hire whatsoever. Marcello Pacenti is a disgruntled tour operator who was banned from renting vehicles with Asco Car Hire after he repeatedly used abusive language over the phone with our staff members. Needless to say that his writings are all lies and only found their origin in his spiteful mind. Just to set the records right.
Pat
Asco Car Hire, Windhoek, Namibia
PS: A "gynko" is unknown to us
totally agree with you, I experienced it my self last summer
regards and good luck