CB Airlines and Air Travel Cathay Pacific Airways Don't trust asial miles, they are big hoax and scam!

Cathay Pacific Airways review: Don't trust asial miles, they are big hoax and scam! 85

consumer of ontario, CA

Aug 16, 2007 12:00 am EDT

Review updated: Oct 10, 2022

Resolved

Featured review

I am member of Asia Miles linked with Cathay Pacific Air mileage program since 2001. These interlinked companies are located in China. I have accrued lot of mileage points, but so far in last 6 years I am not able to redeem and on so many occasions my points lapsed. Several times I tried to redeem mileage awards by booking a ticket online on cathay pacific and through Asia miles customer service. But till today I always got same reply that Flights are full. Even when I tried to book a ticket using Asia miles two months in advance, I got same status as "no availability".

I am holding quite a good amount of points but in last 6 years I am total failure to make use of it.

We are all very familiar about Chinese business ethics, the way people are ripped by counterfeit and fake products from China. Similar this Airline with the help of Asia miles award program — are doing mal practices with many innocent customers/passengers by not giving them worth of reward points they generated. My case could be isolated one, but issue here is, inspite of several attempts, believe me not even once I could make use of it.

I am sure Asia miles is pure hoax, as well as scam similar to many chinese business scams we come across. Cathay pacific is part of this game.

I alert people to be careful. watchful with this coalition of popular customer ripping program which is otherwise known as Asia Miles reward system. Don't ever get duped by their glossy posters and advertisements. Better steer clear from these jokers from China.
—
I got following lip service reply from jokers from Asia Miles jokers in China - (a Country popular for Snake eating). I do appreciate that you would like to use your miles on your preferred award types and understand the reason for your frustration at not being able to utilize your earned mileage. Regarding our redemption seat allocation, allow me to explain that the number of award seats allocated depends on the time of year, routing, time of day and predicted
passenger load. If a flight is forecasted to be full, fewer redemption seats will be allocated. As we get closer to the flight date and a more realistic forecast emerges, additional seats may be released for redemption should the flight be under the originally estimated capacity.

As much as we wish to assist our members with their redemption requests, due to the reasons explained above, it might not be always possible for us to accommodate demand...

Kind regards,

Donna Kong
Customer Relations Executive
Asia Miles Service Center

—
Finally let me wind up my ranting by ending with "BEWARE OF ASIA MILES - THEY ARE PURE SCAM FROM CHINA"

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

85 comments

Add a comment

G Boulianne

1 comments

G Boulianne of CA

Oct 22, 2018 1:08 am EDT

Verified customer

It is my first time that i am taking CATHY PACIFIC just reserved ticket yesterday
and i can not select my seats before, realy [censored]y company
I always select my seats before with others Air Lines Company
I guess they do not need customers

J6DRNH

First and last time, verry bad services

I guess they want 100 US $

Dagny Taggert

1 comments

Dagny Taggert of US

Jan 08, 2019 12:14 pm EST

Verified customer

These posts are old, but the Asia Miles program is completely useless. I have tried for several months using different routes, different class of service, and different dates and come up with nothing. On the Cathay Pacific flights I get "wait listed" and then the reservation expires several weeks before the departure. On the partner airlines, like British Airways, Qatar, etc. I get "flight sold out" and try another date/service which then gives me the same "sold out." I've tried as far in advance as possible with no results. Customer service is equally useless. Emails get a robot response and phone lines either busy or no answer. I strongly recommend not using this Frequent Flyer program.

FHAsv

1 comments

FHAsv of US

Jun 15, 2019 7:59 am EDT

Check before you sign up for Cathay Pacific Credit Card. Asia Miles never have any availability.

swami nathan

1 comments

swami nathan of US

Jul 07, 2019 7:40 am EDT

Hi,
I am fly from Chennai to Hong Kong on 30 the June in cathypacific CX632 and they have told me that I can collect the laugage from nansha port but when I enquired about this nansha port they said laugage was held in Hong Kong airport can you please help me out from this

cvhatton

Billings, US

1 comments

cvhatton of Billings, US

Oct 10, 2022 7:52 am EDT

Verified customer

On 9/1/2022 Cathay Pacific expired 402,180 Asia miles from my account without any advanced notice that the miles would be expired from Asia miles account [protected]. Due to the recent pandemic, it has been nearly impossible to use Asia miles to book flights.

View 0 more photos

1 2 3

Cathay Pacific Airways - Lost luggage 9

Cathay Pacific Airways - DELAYED BAGGAGE CLAIM 1

Cathay Pacific Airways - Poor and rude customer service 4

Cathay Pacific Airways - Very misleading advertising and many disappointed and furious Cathay passengers 1

Resolved

Cathay Pacific Airways - Bad service 4

Resolved

Cathay Pacific Airways - Poor crew manager attitude! 3

Cathay Pacific Airways - customer service call center

Cathay Pacific Airways - Not refunding duplicate payment 1

Resolved

Cathay Pacific Airways - seat allocation

Cathay Pacific Airways - entertainment service

View all Cathay Pacific Airways reviews and complaints

Cathay Pacific Airways Contacts

Cathay Pacific Airways phone numbers

+1 (800) 233-2742
+1 (800) 233-2742

Click up if you have successfully reached Cathay Pacific Airways by calling +1 (800) 233-2742 phone number 0 0 users reported that they have successfully reached Cathay Pacific Airways by calling +1 (800) 233-2742 phone number Click down if you have unsuccessfully reached Cathay Pacific Airways by calling +1 (800) 233-2742 phone number 0 0 users reported that they have UNsuccessfully reached Cathay Pacific Airways by calling +1 (800) 233-2742 phone number

United States

+1 (800) 268-6868
+1 (800) 268-6868

Click up if you have successfully reached Cathay Pacific Airways by calling +1 (800) 268-6868 phone number 0 0 users reported that they have successfully reached Cathay Pacific Airways by calling +1 (800) 268-6868 phone number Click down if you have unsuccessfully reached Cathay Pacific Airways by calling +1 (800) 268-6868 phone number 0 0 users reported that they have UNsuccessfully reached Cathay Pacific Airways by calling +1 (800) 268-6868 phone number

Canada

800 917 8260
800 917 8260

Click up if you have successfully reached Cathay Pacific Airways by calling 800 917 8260 phone number 0 0 users reported that they have successfully reached Cathay Pacific Airways by calling 800 917 8260 phone number Click down if you have unsuccessfully reached Cathay Pacific Airways by calling 800 917 8260 phone number 0 0 users reported that they have UNsuccessfully reached Cathay Pacific Airways by calling 800 917 8260 phone number

United Kingdom

131 747
131 747

Click up if you have successfully reached Cathay Pacific Airways by calling 131 747 phone number 0 0 users reported that they have successfully reached Cathay Pacific Airways by calling 131 747 phone number Click down if you have unsuccessfully reached Cathay Pacific Airways by calling 131 747 phone number 0 0 users reported that they have UNsuccessfully reached Cathay Pacific Airways by calling 131 747 phone number

Australia

8000 444 6554
8000 444 6554

Click up if you have successfully reached Cathay Pacific Airways by calling 8000 444 6554 phone number 0 0 users reported that they have successfully reached Cathay Pacific Airways by calling 8000 444 6554 phone number Click down if you have unsuccessfully reached Cathay Pacific Airways by calling 8000 444 6554 phone number 0 0 users reported that they have UNsuccessfully reached Cathay Pacific Airways by calling 8000 444 6554 phone number

UAE

+852 27 477 838
+852 27 477 838

Click up if you have successfully reached Cathay Pacific Airways by calling +852 27 477 838 phone number 1 1 users reported that they have successfully reached Cathay Pacific Airways by calling +852 27 477 838 phone number Click down if you have unsuccessfully reached Cathay Pacific Airways by calling +852 27 477 838 phone number 1 1 users reported that they have UNsuccessfully reached Cathay Pacific Airways by calling +852 27 477 838 phone number

Head Office, Hong Kong

+43 15 852 742
+43 15 852 742

Click up if you have successfully reached Cathay Pacific Airways by calling +43 15 852 742 phone number 0 0 users reported that they have successfully reached Cathay Pacific Airways by calling +43 15 852 742 phone number Click down if you have unsuccessfully reached Cathay Pacific Airways by calling +43 15 852 742 phone number 0 0 users reported that they have UNsuccessfully reached Cathay Pacific Airways by calling +43 15 852 742 phone number

Austria

+32 80 081 871
+32 80 081 871

Click up if you have successfully reached Cathay Pacific Airways by calling +32 80 081 871 phone number 0 0 users reported that they have successfully reached Cathay Pacific Airways by calling +32 80 081 871 phone number Click down if you have unsuccessfully reached Cathay Pacific Airways by calling +32 80 081 871 phone number 0 0 users reported that they have UNsuccessfully reached Cathay Pacific Airways by calling +32 80 081 871 phone number

Belgium

+45 33 154 033
+45 33 154 033

Click up if you have successfully reached Cathay Pacific Airways by calling +45 33 154 033 phone number 0 0 users reported that they have successfully reached Cathay Pacific Airways by calling +45 33 154 033 phone number Click down if you have unsuccessfully reached Cathay Pacific Airways by calling +45 33 154 033 phone number 0 0 users reported that they have UNsuccessfully reached Cathay Pacific Airways by calling +45 33 154 033 phone number

Denmark

+33 157 329 534
+33 157 329 534

Click up if you have successfully reached Cathay Pacific Airways by calling +33 157 329 534 phone number 0 0 users reported that they have successfully reached Cathay Pacific Airways by calling +33 157 329 534 phone number Click down if you have unsuccessfully reached Cathay Pacific Airways by calling +33 157 329 534 phone number 0 0 users reported that they have UNsuccessfully reached Cathay Pacific Airways by calling +33 157 329 534 phone number

France

+49 69 299 571 109
+49 69 299 571 109

Click up if you have successfully reached Cathay Pacific Airways by calling +49 69 299 571 109 phone number 0 0 users reported that they have successfully reached Cathay Pacific Airways by calling +49 69 299 571 109 phone number Click down if you have unsuccessfully reached Cathay Pacific Airways by calling +49 69 299 571 109 phone number 0 0 users reported that they have UNsuccessfully reached Cathay Pacific Airways by calling +49 69 299 571 109 phone number

Germany

+44 203 788 1799
+44 203 788 1799

Click up if you have successfully reached Cathay Pacific Airways by calling +44 203 788 1799 phone number 0 0 users reported that they have successfully reached Cathay Pacific Airways by calling +44 203 788 1799 phone number Click down if you have unsuccessfully reached Cathay Pacific Airways by calling +44 203 788 1799 phone number 0 0 users reported that they have UNsuccessfully reached Cathay Pacific Airways by calling +44 203 788 1799 phone number

Ireland

+39 299 953 954
+39 299 953 954

Click up if you have successfully reached Cathay Pacific Airways by calling +39 299 953 954 phone number 0 0 users reported that they have successfully reached Cathay Pacific Airways by calling +39 299 953 954 phone number Click down if you have unsuccessfully reached Cathay Pacific Airways by calling +39 299 953 954 phone number 0 0 users reported that they have UNsuccessfully reached Cathay Pacific Airways by calling +39 299 953 954 phone number

Italy

+31 707 709 574
+31 707 709 574

Click up if you have successfully reached Cathay Pacific Airways by calling +31 707 709 574 phone number 0 0 users reported that they have successfully reached Cathay Pacific Airways by calling +31 707 709 574 phone number Click down if you have unsuccessfully reached Cathay Pacific Airways by calling +31 707 709 574 phone number 0 0 users reported that they have UNsuccessfully reached Cathay Pacific Airways by calling +31 707 709 574 phone number

Netherlands

+351 217 986 988
+351 217 986 988

Click up if you have successfully reached Cathay Pacific Airways by calling +351 217 986 988 phone number 0 0 users reported that they have successfully reached Cathay Pacific Airways by calling +351 217 986 988 phone number Click down if you have unsuccessfully reached Cathay Pacific Airways by calling +351 217 986 988 phone number 0 0 users reported that they have UNsuccessfully reached Cathay Pacific Airways by calling +351 217 986 988 phone number

Portugal

+7 499 271 8777
+7 499 271 8777

Click up if you have successfully reached Cathay Pacific Airways by calling +7 499 271 8777 phone number 0 0 users reported that they have successfully reached Cathay Pacific Airways by calling +7 499 271 8777 phone number Click down if you have unsuccessfully reached Cathay Pacific Airways by calling +7 499 271 8777 phone number 0 0 users reported that they have UNsuccessfully reached Cathay Pacific Airways by calling +7 499 271 8777 phone number

Russia

+34 918 368 547
+34 918 368 547

Click up if you have successfully reached Cathay Pacific Airways by calling +34 918 368 547 phone number 0 0 users reported that they have successfully reached Cathay Pacific Airways by calling +34 918 368 547 phone number Click down if you have unsuccessfully reached Cathay Pacific Airways by calling +34 918 368 547 phone number 1 1 users reported that they have UNsuccessfully reached Cathay Pacific Airways by calling +34 918 368 547 phone number

Spain

+41 445 112 236
+41 445 112 236

Click up if you have successfully reached Cathay Pacific Airways by calling +41 445 112 236 phone number 0 0 users reported that they have successfully reached Cathay Pacific Airways by calling +41 445 112 236 phone number Click down if you have unsuccessfully reached Cathay Pacific Airways by calling +41 445 112 236 phone number 0 0 users reported that they have UNsuccessfully reached Cathay Pacific Airways by calling +41 445 112 236 phone number

Switzerland

+90 212 219 2123
+90 212 219 2123

Click up if you have successfully reached Cathay Pacific Airways by calling +90 212 219 2123 phone number 0 0 users reported that they have successfully reached Cathay Pacific Airways by calling +90 212 219 2123 phone number Click down if you have unsuccessfully reached Cathay Pacific Airways by calling +90 212 219 2123 phone number 0 0 users reported that they have UNsuccessfully reached Cathay Pacific Airways by calling +90 212 219 2123 phone number

Turkey

+86 400 888 6628
+86 400 888 6628

Click up if you have successfully reached Cathay Pacific Airways by calling +86 400 888 6628 phone number 0 0 users reported that they have successfully reached Cathay Pacific Airways by calling +86 400 888 6628 phone number Click down if you have unsuccessfully reached Cathay Pacific Airways by calling +86 400 888 6628 phone number 0 0 users reported that they have UNsuccessfully reached Cathay Pacific Airways by calling +86 400 888 6628 phone number

China

+852 27 473 333
+852 27 473 333

Click up if you have successfully reached Cathay Pacific Airways by calling +852 27 473 333 phone number 0 0 users reported that they have successfully reached Cathay Pacific Airways by calling +852 27 473 333 phone number Click down if you have unsuccessfully reached Cathay Pacific Airways by calling +852 27 473 333 phone number 0 0 users reported that they have UNsuccessfully reached Cathay Pacific Airways by calling +852 27 473 333 phone number

Hong Kong

+91 800 440 5008
+91 800 440 5008

Click up if you have successfully reached Cathay Pacific Airways by calling +91 800 440 5008 phone number 1 1 users reported that they have successfully reached Cathay Pacific Airways by calling +91 800 440 5008 phone number Click down if you have unsuccessfully reached Cathay Pacific Airways by calling +91 800 440 5008 phone number 0 0 users reported that they have UNsuccessfully reached Cathay Pacific Airways by calling +91 800 440 5008 phone number

100%
Confidence score

India

+81 367 461 000
+81 367 461 000

Click up if you have successfully reached Cathay Pacific Airways by calling +81 367 461 000 phone number 0 0 users reported that they have successfully reached Cathay Pacific Airways by calling +81 367 461 000 phone number Click down if you have unsuccessfully reached Cathay Pacific Airways by calling +81 367 461 000 phone number 0 0 users reported that they have UNsuccessfully reached Cathay Pacific Airways by calling +81 367 461 000 phone number

Japan

+64 800 441 289
+64 800 441 289

Click up if you have successfully reached Cathay Pacific Airways by calling +64 800 441 289 phone number 0 0 users reported that they have successfully reached Cathay Pacific Airways by calling +64 800 441 289 phone number Click down if you have unsuccessfully reached Cathay Pacific Airways by calling +64 800 441 289 phone number 0 0 users reported that they have UNsuccessfully reached Cathay Pacific Airways by calling +64 800 441 289 phone number

New Zealand

+65 67 231 378
+65 67 231 378

Click up if you have successfully reached Cathay Pacific Airways by calling +65 67 231 378 phone number 0 0 users reported that they have successfully reached Cathay Pacific Airways by calling +65 67 231 378 phone number Click down if you have unsuccessfully reached Cathay Pacific Airways by calling +65 67 231 378 phone number 0 0 users reported that they have UNsuccessfully reached Cathay Pacific Airways by calling +65 67 231 378 phone number

Singapore

+27 800 611 206
+27 800 611 206

Click up if you have successfully reached Cathay Pacific Airways by calling +27 800 611 206 phone number 0 0 users reported that they have successfully reached Cathay Pacific Airways by calling +27 800 611 206 phone number Click down if you have unsuccessfully reached Cathay Pacific Airways by calling +27 800 611 206 phone number 0 0 users reported that they have UNsuccessfully reached Cathay Pacific Airways by calling +27 800 611 206 phone number

South Africa

+82 234 835 395
+82 234 835 395

Click up if you have successfully reached Cathay Pacific Airways by calling +82 234 835 395 phone number 0 0 users reported that they have successfully reached Cathay Pacific Airways by calling +82 234 835 395 phone number Click down if you have unsuccessfully reached Cathay Pacific Airways by calling +82 234 835 395 phone number 0 0 users reported that they have UNsuccessfully reached Cathay Pacific Airways by calling +82 234 835 395 phone number

South Korea

+54 115 274 1600
+54 115 274 1600

Click up if you have successfully reached Cathay Pacific Airways by calling +54 115 274 1600 phone number 0 0 users reported that they have successfully reached Cathay Pacific Airways by calling +54 115 274 1600 phone number Click down if you have unsuccessfully reached Cathay Pacific Airways by calling +54 115 274 1600 phone number 0 0 users reported that they have UNsuccessfully reached Cathay Pacific Airways by calling +54 115 274 1600 phone number

Argentina

+55 114 371 0443
+55 114 371 0443

Click up if you have successfully reached Cathay Pacific Airways by calling +55 114 371 0443 phone number 0 0 users reported that they have successfully reached Cathay Pacific Airways by calling +55 114 371 0443 phone number Click down if you have unsuccessfully reached Cathay Pacific Airways by calling +55 114 371 0443 phone number 0 0 users reported that they have UNsuccessfully reached Cathay Pacific Airways by calling +55 114 371 0443 phone number

Brazil

+52 559 000 2560
+52 559 000 2560

Click up if you have successfully reached Cathay Pacific Airways by calling +52 559 000 2560 phone number 0 0 users reported that they have successfully reached Cathay Pacific Airways by calling +52 559 000 2560 phone number Click down if you have unsuccessfully reached Cathay Pacific Airways by calling +52 559 000 2560 phone number 0 0 users reported that they have UNsuccessfully reached Cathay Pacific Airways by calling +52 559 000 2560 phone number

Mexico

+852 27 473 344
+852 27 473 344

Click up if you have successfully reached Cathay Pacific Airways by calling +852 27 473 344 phone number 0 0 users reported that they have successfully reached Cathay Pacific Airways by calling +852 27 473 344 phone number Click down if you have unsuccessfully reached Cathay Pacific Airways by calling +852 27 473 344 phone number 1 1 users reported that they have UNsuccessfully reached Cathay Pacific Airways by calling +852 27 473 344 phone number

All Other Countries (Hong Kong

More phone numbers

Cathay Pacific Airways emails

info@cathaypacific.com

100%
Confidence score: 100%

Support

Cathay Pacific Airways address

Cathay Pacific City, 8 Scenic Road, Hong Kong International Airport, Lantau, California, Hong Kong

Cathay Pacific Airways social media
Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Nov 20, 2024
View all Cathay Pacific Airways contacts