Aspire Credit Card review: Refund method/customer service 1

I set up a payment with this company but due to financial issues I was already having, I had to cancel the payment and try and see when I could catch up at a later date. I cancelled the payment the day before the payment was supposed to process in which I received a text message stating the cancellation was successful and I was giving a confirmation number. When the next business day came which was a Monday, I checked my bank account and saw the payment still came out which caused me to be delayed with my gas bill as this was the reason I had to cancel the payment. I contacted Aspire, they proceed to tell me they put in for the refund and it would take 7-10 business days. They never told me it would be in the form of a check, fast forward I waited the 7-10 days and nothing. I called back, they then tell me the last rep did not put the request in so I had to wait another 7-10 business days. Those days went by I called back, they proceed to tell me the payment department declined sending me the refund as it was to cover a past due which I explained if I cancelled the payment then that means I cancelled the authorization for them to go on my account. They are refusing to give me back what was taken from me even though the company gave me a confirmation number of the payment cancelled. It was very unprofessional and they do get to take money and decide not to return it, that is theft.