Atrium Property Services
Reviews and Complaints

Atrium failed to communicate with landscape contractor after it caused damage to homeowner's garden. Atrium misrepresented problem to Board and it took 4 months to resolve. Atrium failed to request contractor to resolve issue in timely manner and attempted to deflect responsibility to homeowner.

Atrium management provided inaccurate and inappropriate response to homeowner's request for problem resolution; Board instructed landscaping contactor to contact homeowner to rectify problem and apologized for delay in response caused by Atrium.

The owner of Atrium Property Services in Southwick, MA (Jeff) sent employees out to do repairs and instructed them to return by a certain time since they were using a rented truck. The employees damaged items on the property with a sledge hammer despite the owner of the property telling them not to use a sledge hammer on an item that can be inserted back into the ground with just a push a foot. The owner of the company was notified of the incident and never responded. An invoice was sent stating that Jeff is responsible for replacing the damaged items (exact same items bought at the same store) was sent to him, with a notice that for every 30 days of non-payment there would be interest added on. I am now up to 90-days overdue of non-payment, and the owner of the company, Atrium Property Services, has still not responded to this incident.

Anyone even thinking of doing business with this company, beware! To treat a customer like this is unthinkable and I would suggest you do business elsewhere since there is plenty of competition.