Harvey Norman

Hi,
My name is Sarah Willis-Jones.
My husband bought me a phone from Harvey Norman Bundall online. We originally ordered the prism white but was called from the store and told they didn't have any in store and would we like the black. We said yes and then were told sorry we don't have that one either just the green! They even offered us a discounted case to cover the green in case I didn't like it! There was an issue with gaining the receipt so I had to go into store on the last day of the promotion and all they gave me was a generic receipt. They told me that this would be enough as they were having issues and were unable to print my actual receipt. I purchased this phone earlier than anticipated due to the ear bud offer. I made my displeasure known to the people at Harvey Norman at the time I went in to ask for the receipt as we weren't sent an online one. I received an email from samsung saying that the receipt was invalid!
I then emailed them a copy of a tax invoice that was recently sent to us (22/12/2019!) The number is [protected]. I then called them to then be told the receipt I received was not valid or proof of purchase as it didn't have all the information that was necessary. At this point I am starting to get very annoyed! I was speaking to a customer service rep on Wed 8/1/2020 by the name of Marco and he assured me that he had spoken to the store and I would have the correct receipt (which should have been done at the time of purchase) showing the correct phone colour and all the relevant information to my husband's email within 20 mins. I will attach a copy of the screenshot that I took. My husband did not receive the email so I did the online chat AGAIN yesterday 09/01/2020 and eventually someone named Lisa answered who was extremely unhelpful.
She just said to wait and someone would contact me. I asked her for a number to call customer service to which she gave me an incorrect number. Again I will attach a copy of the screen shot. I called the Bundall store and spoke to a young gentleman who assured me that the office girls were aware and I would have the receipt by the end of the day yesterday. We STILL have no receipt. This is terrible customer service and I will NEVER buy any thing again from you. I hope that I am able to get the ear buds as I believe that the series of events that led to this were beyond my control and I was given incorrect information by your company originally. If this is no longer the case and I am unable to receive the buds then I will be returning my phone to you for a FULL REFUND as that was the deciding factor in buying this particular brand. I would appreciate your immediate response

Regards

Really unhappy with Harvey Norman Bundall Gold Coast, disappointed with the quality and warranty support of my new Marina leather lounge purchased earlier this year. The pigment has peeled away and it has been deemed not to be covered by warranty. Having spent $3000 on a 3 seater lounge that has deteriorated in under 6 months is deemed faulty in my eyes. Having owned several leather lounges this is the first time I have had pigment peeling away. Harvey Norman needs to stand behind their product they sell instead of making excuses it was our fault and not the faulty leather, not happy Jan ☹, I will never buy anything again from HN, we just feel they just don't care, look elsewhere to buy your furniture.