Nissan reviews and complaints 1
View all 785 complaintsNissan - registration error
I had a painful and worst process of buying a new car from Essendon Nissan recently. Credit goes to James and Adrian who is really unprofessional and Irresponsible in dealing with my vehicle registration.
I bought a x- trial on 26/10/2019, almost 2 months back and on the first day itself i found out that the registration number provided in all the documents were incorrect and not matching with the car number plate. This is where it started . I had to go to the showroom 4 times to get this corrected .
2) After a month my vehicle was not showing up under my name in vicroads account . I called them minimum 15-20 times and the answer was same "James will call you back" . Finally I received a call back and got to know that they have done another set of mistake in submitting the documents for registration and he said it's all fixed and will reflect in my account within 2 weeks of time.Still he was not sorry for what he has done.I waited for another month and the vehicle was not reflecting under my name.
3) I again visited the showroom asking for more clarification and the way they treated was horrible. First of all, no one was there in the showroom and the reception person treated me like he has no respect for others.
4)I directly went to vicroads on the same day to check what is happening and found out that they have done multiple mistakes in my paper work and the car was registered under someone else name . This was an epic . The vicroad person took almost 30 min to correct all the crap work done by essendon nissan and finally registered the vehicle under my name.
VERY BAD SERVICE and they deserve an apology . As a next point of action I am going to raise a complaint on this with all the proofs i have .
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