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CB Vehicle Repair and Maintenance Nissan Differential broke
Nissan

Nissan review: Differential broke

H
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4:22 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

I am a single, struggling teacher and have been loyal to Nissan since 2016.

I had a flat tire a couple weeks ago and put my spare tire on so I would be able to drive and get it repaired. I thought the spare tire Nissan SOLD me was much smaller than the rest, but trusted that it would be okay, since I know littler about cars.

The next day, I drove 18 miles and my car started making noises and giving off a smell. I freaked out and called Roadside assistance to get my car and bring it to the closest shop.

It turns out, that the spare tire they SOLD ME, damaged my differential and axel because the wheel wasn't spinning due to the size difference. This costed me 4,000!

I had a full inspection done when I had my oil change a month prior and I had no issues with my car.

I filed a case for Nissan to cover the differential and axel that happened because of them and "wonderful" Richard McAnally told me that no "goodwill" could be offered to me because I did not regularly get my maintanance done with them. Mind you, maintanance had nothing to do with a differential giving out. This was due to them giving me the wrong spare. Also, I had my last three oil changes done by them in 2023 so I was confused by that statement. They wouldn't even offer me a discount of any grace to what happened to my car BECAUSE OF THEM. Richard was beyond rude and did not care about what I was going through at all. I explained to him how detremental this cost would be on my life moving forward and he had no sympathy what-so-ever.

I almost brough my car to another shop before deciding with Nissan because they were WAY cheaper, nicer, and offered me a 10% teacher discount. I still went with Nissan hoping they would be kind and help me out when this was fully avoidable.

Nissan left a horrible taste in my mouth and I will never be purchasing a vehicle from them again.

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