Nissan
Reviews and Complaints

On December 5th we went looking for a car at the Nissan dealer in Waterloo. All went fine we drove a few cars and were thinking of buying there. In the evening my husband went back to look at a demo that just came in. He liked it so they said, we can hold it for you, just give a deposit of 500 dollars and come back later for the paperwork (they were almost closing). In the night we started doubting if we were not making a too hasty decision, we still liked the car but were not 100% sure. After calling Nissan, we were! They said, you bought the car, there is no way back. ( we did not sign anything) We will also not refund any money you paid. So though we were still seriously considering this car, their rude behavior made us quite sure we don't want to have anything to do with these guys (it is mainly the manager though who is acting weird). This manager - Tom Pollard - is a hustler, probably a former drug dealer or night club owner! Arm-twisting, pushing around customers and saying "$500 refund ain't gonna happen! I am quite clear." Welcome the new owners of Waterloo Nissan - new owners - same management style!

Sub:- deficiency of nissan's product & service.
My complaint id: ma2012111938215

Reported complaint on: 11 nov 2012 (since 21 days)
Reported complaint by visiting service station:- 12, 20, 21 nov & 1 dec 2012 (4 times)
Reported complaint by email:- 16, 19, 19, 21, 22, 22, 27 nov and 1 dec 2012 (8 times)
Reported complaint on toll free no:- 18, 20, 23, 24, 25, 28, 29 nov 2012 (7 times)
Reported call to service station:- 16, 19, 23, 26, 27, 29, 30 nov 2012 (7 times)

1) we have recently bought a new nissan sunny just 10 months back from ichibaan nissan mumbai and is still under valid warranty. recently we had put the key provided by nissan into use and found that the metal used in the key was 'brittle' and defective. due to which its metal portion broken down into 2 parts while we inserted the key into keyhole.

2) we reported about this defect to nissan and asked then for duplicate key. instead of placing an order for the duplicate key, they picked up our car and delivered it to the torrent nissan service station (andheri).

3) we explained the matter to torrent nissan service station staff/ managers the following facts:-
A) metal cannot be broken with human fingers
B) key metal was brittle and cracked in 2 parts
C) ideally metal would bend a little before breaking
D) car is just 10 months old under valid warranty
E) no warranty clause in book states that 'key with brittle metal' is not covered under warranty
F) alternate key was just used for just few days
G) no laboratory test on existing key performed. if yes then pls provide us the report for same.
H) no breaking test performed on other similar keys. if yes then pls provide us the comparative report for same.
I) on basis virtual photograph how did the company take a decision to deny warranty.
J) I have the physical evidences of this key which shall be used to claim our damages

4) hearing this none of their staff agreed to our concern and denied the warranty without any valid reasons. surprisingly their service manage mr manish panchal began to fight with us and seemed least concerned to provide customer support under warranty. further I asked him to connect me to their general manager who said they will try to cover under warranty but the chance are very less.

5) after 1 week the service station completely denied our claim without any valid reason and insisted us to purchase keys for a whooping price of around rs.6900/-.

6) at this stage we launched a complaint on customercare. [protected]@hai.net.in mentioned on their website and found that no one responds to the customer complaints. later I was given a new email id customercare. [protected]@email. nissan.in and was promised that nissan will solve the matter within 72hrs. since past 21 days every-time we receive the same reply from customercare. [protected]@email. nissan.in stating 'we have forwarded your query to concerned department, they will look into the concern & they will contact you for further proceedings.' unfortunately no progress is made and noboby has contacted us to resolve the same. it is highly disgusting to see that it has been 21 days we have been without our car and have complained 26 times by email, phone and by visiting service stations about the deficiency in nissan's product and service but yet not received proper support from customer care. no authority from nissan seems to be concerned nor responsibly resolving the same.

7) on 22 nov 2012 we received a confirmation from another service station ichibaan nissan (kurla) representative called 'deepa more' stating that their service station will be issuing us one key under 'good-will warranty' which was also confirmed by nissan customer no.[protected] representative on 26 nov 2012. after 4 days on 26 nov 2012 the warranty was suddenly denied by nissan and till date no one has contacted us to resolve this matter.

8) on 21 nov 2012 we received a good support from ichibaan nissan kurla service station and they gave us an estimate to purchase the key for rs.1700/- against rs.6800/- by the torrent nissan service station andheri. it is shocking to see that andheri service station is quoting any adhoc amount which is 3 times higher that other nissan service station.

9) on 22 nov 2012 we had confirmed our order to purchase the 2nd key and were promised to be delivered in 8-10 days that is by 2 dec 2012. it has already been 10 days we have not received our new key and have been unable to use our car lying at nissan's service station.

10) since 19 nov 2012 we have been informing nissan by call and email to transfer our car from torrent nissan (andheri) to ichibaan nissan (kurla) but it has been 14 days and yet our car is not transferred.

11) since past 21 days we are told that by local service station that nissan chennai will resolve our matter while nissan customer no.[protected] representative tells us that local service station will resolve our matter. everyone at nissan looks helpless, hopeless and points the finger on other department like some government office. when we asked the contact of the other departments then they deny giving it and show their helplessness. by this way they escape from problems and keep the customers hanging in trouble.

12) all the about facts clearly proves the following :-
A) nissan is supplying faulty and defective products.
B) nissan is cheating its customers by denying warranty.
C) nissan is not equipped to show satisfactory evidences and hiding its faults.
D) nissan is misguiding its customers by 'good will warranty' and further lying on its commitments.
E) nissan has forcibly kept our car in andheri service station and not transferring it to the kurla service station.
F) nissan's customer care support is inefficient to satisfactorily serve its customers causing delay of several weeks.
G) nissan's doesn't seems to have its parts and causing prolonged delay in its parts delivery.
H) nissan's service stations quote any adhoc amount as per their wish and doesn't seem to follow any prescribed rate chart.
H) nissan is selling cars in market without having capacity and capability to serve its customers.

13) being a senior citizen (no. setu/sr/a/304072/2012), I am forced to face the following difficulties since past 21 days and still have no idea how long will this matter last. till date we have lost several rupees in complaints, travelling, following-up and ultimately badly affecting our business causing loss of money and peace of mind due to nissan's deficiency in product and service in the indian market.

On wednesday 11/01/2012 I took my car to Lake Nissan, located at 10234 US Hwy 441 Leesburg, Fl. 34788. phone # 352 – 343- 5111. for 9:00 did not leave till about after 1:00 PM. they claim that they replace some part (PBC) in order for my air condition to work. My air condition is till not working and my car is now making a piercing sharped noise as if it was two pieces of wire, touching each time i turned on my ac – air condition. at no time was my car making such noise before I took it to lake nissan. they have made the problem worse. then they refuse to fix it. they advice to keep the air condition of until I replese the motor. but the air condition was able to come on without the noise, before I took it to lake nissan. and againg it was not making the noise it presently have. they also disable part of my allarm. my car will always close while my keys where in the ignition. and it no longer have that fiture. since 11/1/2012. please help. the worker on my car did not seem to know much about car was a very young person. (the VDC that they call VBC did not need to be replace, it only needed for the fuse to be replace. due that I did switched the fuse, al I needed to do was to replace the fuse for the VDC. Now it seems to me that I have and electrical problem. where do I go from here. I need to have air condition in my car. I am so affraid now. that even if I replace the motor, I will still Have that sharped noice any which way I turn.

I am 9 months pregnant and we wanted to buy the second car before the deivery, so we went to Hooman Nissan to check for a 2012 nissan altima and my husband did a test drive on it and we liked it. The dealer wanted to make a note of all my information since my husband wanted to buy the car for me. I gave my drivers license for tthe agent to note down all the details and he did not return my license . Since I am pregnant, I forgot about the license after the 2 hrs of negotiation, we left the dealership thinking of making arrangments to get the money to buy it. Since the agent who was dealing with was on off the next day, I could not track my license and the car we decided was also sold to somebody else. It has been exactly one month now and everytime we call the dealership the standard response is it is in the mail. We are totally frustrated and I also need my photo ID for my hospital admission, though I have alternate one, this puts me under stress as I cannot drive without my license. The agent name is Ziovani Escobar from the dealership and we have made innumerable calls and text messages to follow-up.

My 2006 Nissan Altima 2.5 SL appears to be part of a recall (NTB06-028) for excessive oil consumption. The car began exhibiting the symptoms of the recall concerning excessive oil burning at 120K miles in late June 2012. The problem started suddenly, burning one quart every 600 miles and with in two weeks one quart every 300-350 miles. Throughout my ownership of the car the vehicle had always been properly maintained at my local Nissan dealer.
At 138k miles the vehicle began making a noise that sounded like a bag trapped underneath the car. Just after arriving home, the car exploded in thick, black smoke that billowed from under the hood and into the vehicle through the vents. Recall campaign ID Number: 06V223000 clearly states that, “certain passenger vehicles equipped with 2.5L engines may experience excessive oil consumption”. The extreme consequence of this problem is engine damage and fire. The vehicle is now not drivable.
According to my records the recall was performed on the car on 4/24/08 at my local dealership however my initial contact at Nissan Corporate said that the car was not a part of the recall. Later, another representative said that the recall was performed on 4/26/06 (this predates the NHTSA a Preliminary Defect Report).
After multiple phone calls and conversations I am extremely disappointed that Nissan will not accept any responsibility for the faulty recall fix.

Corporate office (Ceo)

My husband has an account with you regarding a vehicle and I wanted to express my concern. His account number is [protected], under michael s. Gumabon. First of all I do not appreciate the individual who snapped at me regarding payment to my husbands account and to be threatened that the vehicle we have will be repossesed after notifying your company that my husband is unemployed and my daughter who was paying the account, lost her job for four months. I understand perfectly that as a consumer we are obligated to pay said debt to the fullest and I had every intent to pay the vehicles past due account. However, when speaking to a ms. Rebecca bravo regarding the payment that I had to pay, which was $2, 554.80 less the past due of amount of $1, 021.49, the remaining I was told needed to be paid because back in 2009 a customer supposedly paid their account and whoever posted the payment made an error. This was since 2009. I had stated to ms. Bravo that I didn't understand why three years later we were notified of the error. My daughter constantly calls your office for either payment to be made or payoff amount and never was she told that an error in the account was made. Ms. Bravo continued to get upset with me stating that we should have noticed it on our billing statements. I stated to her that if that mistake was made, that we as the consumer on the receiving end should not be treated as if committed a crime. Yes, we are as much at fault for not noticing it on our statement, however, it's also the fault of the other consumer who didn't notice that their payment of $1, 500 did not show on their statement and shame of nissan for not identifying the error, at it's early stage and to be told on 7 sep 12, that the entire amount of $2, 554.80 had to be paid or else the vehicle will be taken away. She was not agreeing to tell my side of the story and only to be told to pay that amount or else. Her attitude towards me was not customer like and her demeanor was not acceptable. What I don't understand is that at the 11th hour, we're being threated that if the $2, 554.80 is not paid a reposession will take affect. I perfectly accept that we needed to pay, however, it was not stated on any letters to my husband that this was coming down the pike. I guess that if it was another family, that is not pacific islander, they would be entertained with a payment plan. I feel at that point that she didn't want to communite with me and kept blowing off my questions. Please look into this matter. I still would like to find out what transpired. Thank you for taking the time out to read this. I can be reached at [protected] or email at [protected]@hotmail.com this indidual is very rude.

Sincerely,

Marlyna r. Gumabon

I own an Infiniti G35X 2007: i brought in my car for service and had to leave it for 3 days. Nissan arranged for a rental but there was a charge for the car. I was billed for 4 days of use even though I only used it for 3. They agreed to reimburse it however they never sent the refund to VISA. i called and complained and nothing was done. It has been over 2 months.
With regards to my service..i had a detailing done too. It was poorly done with many uncleaned areas. The window that was malfunctioning was replaced at an exorbitant cost yet still malfunctions (makes a strange and unstable sound). I would strongly recommend against using this Dealer for car purchases or service. They seem very pleasant and helpful on the surface, but the quality of their work and their integrity is questionable.

Stay away from here. I went in on august 18, 2012 to buy a 2013 altima. I heard a praise 102.5 fm ad that said they'd pay your car note for a year and give you $20 in gas for a year. The deal is called black friday per the dealership. When my husband and I first got there, we showed the salesman our $250 online rebate along with the price of the car that we built on nissan’s website. He said, "that's great. Hold on to that; the price is always negotiable." I was trading in a paid off 2009 honda accord, which he said that they'd give us top dollar for. The manager and my husband both agreed that we were not there to waste any time, but they kept stalling. My husband told the salesman that our deal depends on how much we'll get for our trade-in; he kept asking how much they were going to give us. The salesman kept telling us that we'd get top dollar for our trade but kept stalling and trying to show us cars. He told us that they no longer do the deal to pay your car up to $400 a month for a year; he said they now do $300 a month for up to year. I said, "you all must've just started today because I heard the radio ad on my way home from work yesterday." he said, "okay, we can give you the $400 a month."

At first the salesman told us that for the 2013 altima we could get the internet price that we showed him, we could use the $250 internet rebate, and we could get the black friday deal. Then he later says we have to get either the black friday deal with their price or the internet price without the black friday deal.

He said that they no longer install rear spoilers on the 2013's because of the body style. I said, "online they let you add a rear spoiler, so you're saying that I can't get one?" he said, "let me double check on that."

After we were there for a while, he told us that we could not get the black friday deal on the 2013's; we had to get a 2012 because they were trying to get rid of their remaining inventory. My husband said, "you should've told us that in the beginning. We'll just look elsewhere." he told us that he would see what he could do. He left and came back. He said, "we're going to make an exception and let you get the 2013." we agreed to look at more cars and select one. They did not have the altima with the navigation. He kept asking if I had to have the navigation. I told him absolutely. He said they could order me one and have it available the next day. He tried to sell me one that I did not want. The exterior and interior color was not appealing to me, but he wanted me to buy it anyway.

I asked him what was the difference in the 2.5 and 3.5 altima. He said the price difference was about $5, 000. He said that I could get the 2.5 fully loaded with a navigation system for between $28, 000 to $29, 000. The 3.5 was $33, 000 fully loaded. When I built the 3.5 online with all of the options that I wanted, the price was $29, 930. I wanted the 3.5, but it was too much. I told him that we'd settle for the 2.5 instead. The price of the 2.5 ended up being more than the 3.5 for the same features. My husband and I agreed to leave. My husband also told him that we would not settle for what they were going to give us for our trade-in. The salesman said, "hold on, let me see what I can do." he goes and talks to whoever and comes back saying that they were going to work out something for us. The manager comes back to rudely say that if they give us more money for our trade that we'd have to pay our own car note. The deal was that if we bought a car, they'd write us a check for $5040 to pay our car note for the next year and gas. What they actually did was jack the price of the car up by almost $5, 000 so that they could write us a check for $5, 040.

The salesman did not seem very knowledgeable about anything at all. The other salesmen are not friendly; they walk right by you and don't speak or smile. The place is so crowded there that we all kept bumping into each other.

In summary, I will never shop there again or recommend them to anyone. They are full of lies, are very deceptive, and play games.

Please consider your options carefully before buying a car from this location. They will run after you during your purchasing process, but once a fault develops you are at dead end. I've purchased 3 new cars from here just to be closer to home, but regret that decision! My $70000 SL Quest has a manufacture's fault of water leaking into the headlights and headlights not working. The service dept. says that there needs to be a pool of water for them to do anything on it. Isn't manufacturer's fault to be fixed by the dealer? Today is Aug 18, 2012, once resolved I'll update this.

I purchased a 2004 Nissan Maxima new. It is the newest car I have owned in a long time because I could not afford at what I thought was a nice car. This car has been my nightmare. The transmission is jumping into gear from 1-2

To repair this at aamco I have been told it is close to $5, 000.00, I cannot afford this. I have also been told that there is a defect in the design of the transmission that causes these problems and that Nissan is very aware of it. I Google searched it and all I can say is wow. Page after page and article after article of complaints, thousands and thousands of complaints, I never could get to the end of them.

Nissan should be ashamed for not making good on their product when they are aware of this. Now I am currently stuck making monthly payments on a car that I don’t feel safe driving at all. I cannot even drive it to check on my mom who is only 30 miles from me and cannot afford that expensive of a repair bill. Thanks for knocking me down just when I thought things were starting to look up for me. Nissan needs to man up and recall these transmissions on 2004 Maximas. Back your own product like Toyota did and fixes them. Please, I beg you for any help in this situation.

Bought Nissan Versa 11/16/2011. Was declared a Total Loss due to hail 4 mos later, 04/03/2012. My primary Ins. company paid Nissan Motor Acceptance Corporation the proper loan payoff. I purchased the GAP ins they suggested at signing.
I purchased an extended warranty and maint "thing" as well. GAP wont pay the full amount left on the loan because I was supposed to KNOW to cancel the extended warranty. But they car is a total loss. The FACTORY warranty is void. You cant extend a warranty on a voided factory warranty. There are at least 4 heads to this Nissan dragon and each is designed to stall and re-route via endless phone calls, which only result in conflicting info. Somehow, thru osmosis, I was supposed to know that I had to cancel a warranty, that is part of the monthly installment, so that GAP would pay the full amount. Something about a "refund". On a Total Loss? So I filed with the BBB, Federal Trade Commission and and the Texas Dept. of Insurance. And then sent certified letters to every party I could find in every document. About 5 in all, giving them the case number of each filing. That gets their attention, but only phone calls from them. I want a statement showing a $0.00 balance. They gave me 30 days to pay all of it; over 2K. Of the 4K left on the loan, GAP paid $1, 700. Clay Cooley and Nissan are the worst business I have ever had to deal with. My credit is squeaky clean ans has been for 30 years. Never a ding on it. I'll be sending 3 more certified letters today and filing 3 more cases with the BBB, Federal Trade Commission and Texas dept of insurance, because there are now 3 MORE heads to add onto the 4 existing heads of the Nissan dragon. And you can bet your a$$ they're are going to satisfy my loan. It will be $0.00 and not ONE single entry on their records that shows my being in default of the loan.
Anyone having issues? File complaints on line with the BBB, Fed.Trade Comm and Tx dept of Insurance. Then send Clay Cooley and NMAC print outs of everything. And then do it again...and again...and again.

I got an oil change from Orr nissan on april 5, 2012 for my 2005 Nissan Maxima. While I was waiting, a sales personal asked if id like to test drive some newer maximas so I said sure! After test driving a couple we meet up with the finance guys to find out that they could get me into a newer maxima for alittle more than i was paying for my current one. About a week went by and i decided that i could afford the newer car so I went back up there and bought the car from them. After a month after i drove away off the lot, my previous maxima's auto finance company began to call me saying that i was was late on my payment so i explained to them that i traded the car into Orr Nissan for a new maximas and that they should be getting the pay off check soon. Then in June ( 2 months after) i bought the car, The finance company for the car i bought from Orr called me saying congrats on your new car purchase and pretty much the welcome package. They were waiting for Orr nissan to submit some more paperwork over to them so i could make my first payment. In the mean time, my other finance company for the maxima i traded into Orr had still been calling for there pay off check. So last monday I walked into Orr Nissan to find out why this purchase had still not been sent threw and why they havent submitted the paperwork over so that the new finance could pay off my old maxima i used for a trade in. They treated me rudely as if I were the problem and told me to come back the next day, so I did. Now on June 6 I walk back into Orr nissan and they sit me down and say " we are unable to get you approved and they were going to take my car back and they would have to give me my car back" lol crazy as it seems this is the truth and a real story that is happening right now. So I have been doing some research about if this is even legal and i have found out threw the Department of Motor Vehicles Texas that Orr nissan has broken 3 laws and possibly our contract! So now I'm 2 months past due on my other car and now I am too return the car to Orr as if this never happened? SEE YOU IN COURT = ) Car buying is a lot of work to begin with so do yourself the favor and dont do any business with ORR NIssan because its just not worth your time . Find me on facebook if you have any questions or concerns. Facebook me Cameron Currington

Dear Sir/Ma'am,
1. I was billed Rs.9000/- under a dubious head called "Handling & Logistics Charges".
2. This is in excess of advertised Ex-showroom price for Sunny XE at Kolkata (India).
3. Such dubious "Handling & Logistics Charges" has to be included within Ex-showroom price. It is the inventory carrying cost of the dealer & has to be borne by the dealership.
4. This is a ploy to camouflage the real Ex-showroom price & offset market competition thereby wrongfully luring customers who are subsequently fleeced by charging "Handling & Logistics Charges".
5. My written complaints to the Dealership, Mr. Takayuki Ishida at Chennai (India), Mr. Kiminobu Tokutama at Chennai (India), MD at Mumbai & Mr. Carlos Ghosn at Japan have still not been responded. The company is hiding & prefer maintaining silence on the trade mal-practice.
6. If such "Handling & Logistics Charges" are inevitable; then why is Nissan shying away from increasing the Ex-showroom price of the car ?
7. This type of petty business practices are not expected from a global auto giant like NISSAN.
8. My details:- [protected]@yahoo.com
9. Thanks & regards ... Dr Ardhendu Pal / India

I’m 16 years old and recently travelled to Edmonton with my dad to buy my first car. The day before we were to arrive, my dad put down a deposit on a car to hold it so that we could view it. The deposit was 10% of what the salesman suggested the car might be sold for. An hour later, at closing time of the Mills Nissan dealership, the sales manager contacted my dad informing him that they had decided to sell the car before we could look at it. We later learned that the car sold for more than what they figured I would pay for it based on the deposit.

For whatever reason, we decided to give the dealership another look and located a 2002 Ford Focus SVT. During the next day when I was unavailable, my dad spent considerable time with the sales manager and agreed that the car would be a good possibility for me. Later, my dad picked me up and we test drove the car with me. I liked the car and made and made an offer to purchase the car subject to learning whether the expensive timing belt had been recently changed as per maintenance requirements. Both the sales manager and salesman agreed to the offer and to check on the timing belt question and to get back to my dad. In the afternoon of the next day, after not hearing anything, my dad called the salesman only to be told that they had sold my car to someone else without even giving me a call!

What kind of car dealership behaves like this? They have no integrity and only want to chase the highest buck they can make. So first time buyers and perhaps everyone else, be wary of Mills Nissan in Edmonton, AB. You would be better served to look to another dealership if you are looking for integrity and words you can trust from those who you need to rely upon for your car needs. For me in searching for my first car, Edmonton Mills Nissan was a bad experience … burnt TWICE in less than a week! Don’t make the same mistake as me. Don’t trust anything these cheats might say or do!

After purchasing a Murano LE with all service prepaid from Darien Nissan, I was treated like trash. I had my check engine light come on, and it needed a service also. I needed a loaner because I have children to pick up, and I have a life.

They told me I would have to rent a loaner at $25.00 a day. I replied that my local dealership never has an issue with giving me a loaner for free. It was just that my local could not get me a car for a week.

It seems odd to me that in this time of economic difficulty, especially in the motor industry, that instead of bending over backwards to please a customer, they are slamming the door in my face.

I will never go there again for service or a new purchase. My husband and myself are looking to buy new vehicles, coincidentally, and with one phone call, Darien Nissan just lost the business.