Nissan
Reviews and Complaints

On the morning of Sat. Dec. 24, 2022 when I turned on my vehicle, a red flashing symbol indicating the passenger seat belt needed to be serviced at the dealership. On Mon. Dec. 26, 2022 I arrived at Reed Nissan located in Orlando, Fl. at 8:15. After 3 hours and 45 minutes later I was informed when a diagnostic was done that the flashing light on the dashboard was connected to the passenger seat belt which is also connected to the passenger seat cushion which in fact if not repaired/replaced (if in an accident) the air bag will not deploy. I was also informed that the extended warranty that I have does not cover the part and not even Nissan warranty did not cover it either. So the grand total for the repair/replacement parts is $3390.61. Now I love my car, and try to take care of her but I feel that this is a safety issue, one of many issues with this vehicle and that's why this particular vehicle was discontinued. My vehicle is a 2014 Nissan Murano CrossCabriolet with less than 85,000 miles which makes the vehicle 8 yrs old. I bought this vehicle when I retired and it's my forever car, but I see the repairs are a little bit much to handle. I called and filed a complaint on 01/05/2023 and spoke with an agent for about a good 20-25 minutes in between the system hanging up on me and her calling me back to finish filing. She seemed very understanding about my situation and kept telling me that she would see what could be done. At the end of it all she said because of the age and the miles on the vehicle she was not able to help me. Then why did she lead me to believe that help was available. She gave me a claim # which is #[protected] and sent me on my merry way. I love my car, I feel safe in it because of the size of the car.

I purchased a 2021 brand new Rouge off the sells floor only had 4 miles was a (LEMON) several issues the second day with rattles and leaking from both sides of the window replaced didn't work they changed the upper racks didn't work. Mike Stefancic [protected] an engineer from Nissan came out to the LONGMONT NISSAN IN COLORADO on my first car he was rude he totally rigged all sorts of my rattles. He kept saying I'm not going to give you a discount of the price of the car. I stated I don't want a discount I want MY CAR fixed. During the time Mike was there I believe he tried the female she won't know he said all the Rouges make these noises. I went to a dealership down the street and drove Rouge same year DID NOT make any of the noises. I went back and told MIKE I just went down the street and drove the same year New Rouge and it didn't have any issues. I am still dealing with my second ROUGE I had to put a stopper nob on top of the visor, so it won't hit the light above. I have 2 STARBUCKS stoppers 'THANKS STARBUCKS" between the consuls of today 2 years in December 2 YEARS now it has to go to an auto body shop because NISSAN can't fix it. Dealership has no idea when the auto body shop still going on 2 years NO ONE wants to help me at NISSAN CORP. Then I talked to AMBER GLAUNERT the program Coordinator [protected] she was very rude she called me and stated she was not able to get with me and was going to close the case. I talked to her, left messages. I call the next day after she stated she was going to close my case I called repeatedly leaving several messages I told her I would get my phone records to show I had called AMAZING she called the next day. I asked if she had a supervisor and she stated NO So I guess she is the CEO if she has no BOSS. I am getting nowhere with the issues I have. I as a consumer has to rig a new car with STARBUCKS STOPPERS NO customer, should have to go through something like this EVER.

I have a 2014 Nissan Murano cross cabriolet with 18000 miles hardly driven. The top malfunctioned and Nissan no longer offers parts for the repair in fact most dealers won’t even service the top. I found one Nissan dealer who would look at it they said the parts need to come from an aftermarket company and would cost 14000 dollars of course my extended warranty found every reason to deny this repair so I have a car with a collapsed top and no way to repair it. Don’t build something and stop offereing repairs or parts.

Nissan patrol dash changed in 2010 8hr under warranty

2022 dash needs replacing again Kolster Nissan Hamiliton saying $3000 3/4 days including dash

felt like car 14 years old don't really want to know about it

can get done else were $1000 genuine dash $1200 12hr fitting

car serviced by Nissan since new never missed service till now waiting for reply before deciding what to do

Vin JN1TESY1A0399040

In April 2021, I bought a brand new Nissan rogue from Timbrook Nissan in Cumberland. Since then I have had so many problems with it that have proven to me over and over again that this car was not well built. In the 18 months that I’ve had this vehicle I’ve had it to the dealership several times, I have contacted Nissan USA several times, as well as the Better Business Bureau and I’ve gotten nowhere. The passenger side window squeals loudly when I put it down every single time, the sunroof sloshes every time it rains, there is a rattling sound in the front right corner under the hood, they’ve replaced the struts, the weatherstripping has peeled off around the wheel wells, and more recently the screen on the radio has stopped working. It is just a black screen. I bought a brand new car so that I would not have to worry about it falling apart, and I went for Nissan because I knew it was a quality vehicle that I felt comfortable driving my children around in. I am an elementary school teacher, and I stretched my budget to be able to afford this car, only for it to be falling apart on me. All I want is for Nissan to buy this car back, paying what I owe on my current loan.

I went to the dealership today, and was told they could only treat it as a trade in meaning I would have to pick something off of their lot even though they have a very limited selection and nothing I’d want. Next week their service department will try AGAIN to fix the same issues they could not fix a year ago. I then called Nissan and was told that they created a case and I would have to wait 1 to 3 days for someone to call me back. I’m assuming that phone call will mean I will have to explain all of these issues, then they will have to look into them and call me back. This is just another run around like I experienced in April when I first contacted Nissan, and then again in June when I contacted Better Business Bureau. It is not my fault that this car is junk, I just want to get rid of it NOW.

There are many lies that were perpetrated by this dealership. #1 being their 30 day drive and decide Guarantee. It is a lie, they will not honor it. They sold us a Certified pre owned vehicle in horrible shape, tried to cover up the problems, rust, smells, broken parts and would not take let us trade the vehicle in for a newer more expensive car in the 30 day window. We were very well qualified buyers and were lied to from the beginning.

We bought this pre owned vehicle over the phone, internet. The price was changed several times to include hidden fees.

Because the vehicle was out of town, we met half way to take ownership of the suv.

From the moment we stepped inside, we noticed a smell and a lot of dirt. The vehicle was not cleaned. I asked, and was lied to. Because of the darkness, we couldnt see how awful it was until the next day. We complained to the dealership and in lieu of returning the vehicle in the guaranteed 30 day window, we decided to have it professionally cleaned. They did reimburse us. However, even after the professional cleaning, there were spots and stains that could not be removed. We found parts, usb plugs, and vents that were rusted out. This is a 2019 certified vehicle! We tried ozone cleaning and could not get rid of the smell. We contacted several people at the dealership and were told we could bring it back. We drove 3 1/2 hours to the dealer to trade it in for a newer, more expensive and clean vehicle. My husband picked out another vehicle and then mysteriously was told that the 30 day guarantee did not apply to us, because we didnt sign a paper. The "paper" was never given to us, nor spoken of by at least 4 people with whom who we had contact with. The General Sales Manager, Brian Holdin, told my husband that they did not have to honor the 30 day guarantee, even though it is displayed all over their website, and the fine print never mentions that we have to sign a paper. Only be well qualified, which we are. His behavior was unacceptable and rude. We were there in good faith and was told to return the vehicle by the finance manager, which is what we were trying to do, to no avail. Now we are stuck with a vehicle that we cannot drive because it smells and is rusted. I have bad allergies and am the main driver. This is unacceptable on so many levels. We have bought or leased 18 vehicles in our life time and have never had this kind of treatment.

Also hidden fees that they sneak into the deal is fraud.

I have ordered NISSAN SERENA 2.0 HS on 28/6/2022 and done the deposit on 9/9/2022

The company have promised that the car will be arrived on 2nd week of September 2022 but it was delayed until now.

The were no update from the company about the car status but when ask the company they will no answer about the reason they keep on delay the car

1)28/6/2022 Buyer Order

2) 30/6/2022 Booking Deposit RM1000

3) 30/8/2022 - JPJ Registration

(JQV 2111)

4) 9/9/2022 - Car Deposit RM25,208.27

I own a 2011 Nissan Quest since new and after a recent oil change by a Nissan dealership while I was driving home I smelled burned oil in the car and later in the garage. I realized a trace of oil on the street to my garage and a puddle of oil under the car!

I found out during the oil filter change, the mechanic at the dealership missed to remove the old gasket from the engine and as a result the oil filter got two gaskets (known as double gaskets) and leaded to leak and drain the entire oil and the engine was run without oil and get damaged. I have videos that show the engine was making an unusual loud noise due to rubbing metal parts on each other with no oil lubricant that damages the engine significantly.

I notified the dealership and the car towed to the dealer. My car had to stay at the dealer over a night to clean up the splashed oil inside and underneath the car and I have been told by the dealership service department that the engine hasn’t been damaged because only 2 litres of oil was drain! But after I show my video, the service manager Mr. Tan admitted only 0.6 of oil was left inside the engine.

I asked them to provide warranty for the future engine issues that could be result of the incident but they are giving only one month or 2000 km warranty which is not helping.

Also since yesterday the engine light has been turned on!

the have place on my credit the automobile they had compensation insurance and is was paid off and they place a balance on my credit sore after the got payment from the insurance company and it has been a struggle to get this off my credit the car was reacted and was a total loss i just ask that the errs be corrected, I'm not sure on why this is happing but please we need to get this cleared of my credit score

I went to Central Houston Nissan pre-owned vehicles, with my wife to buy a truck advertised for $ 28,777, taxes and fees were supposed to be $1986.00 I went to the bank and withdrew cash of $31,000 it and by the time they laid down their paperwork for me to sign that price had gone to almost $12,000 more, a total selling price more than $42,900. Not only do these people mislead costumers, but they are far from professionals, I spent over 3 hours in and out of that office listening to the big General Manager named Carlos cursing and being belligerent to the employees, over and over no respect that there were families with children around he did not hold back anything, he was also on the phone talking to whom seemed was a family member except he was also cursing he or she in Spanish. Some people just walked away from the premises and went home, I had a ride bring me there because I have no car, I had to get a Lyft ride back home. I decided I was not going to get robbed by these people with all the excessive charges added to the purchase. It just wrong to be doing this to the American people, at this point I won't buy any cars from any Nissan companies, the experience was an eye opener I was not expecting to see!

JAMES SAPIO, [protected],

230 DANFIELD DR HOUSTON TEXAS 77047

[protected]@AOL.com

24.000 miles and has been towed 3 times with computer problems and now my transmission is shot. Biggest pice of crap ever. Stupid me for not staying with my fords, pick-up-truck the 150.

By the way they can't fix it because of a shortage on transmission 2 weeks already and no even a courtesy call for an update.

I want my money back!

Do not buy this truck period!

Car in shop since 5/14/2022. Case # [protected] VIN ending in 423375. No news about when the part will arrive.

Having to drive a different vehicle for 3 months has increased my cost. In the mean time, my car has been there exposed to elements.

Your rep. only says you are working on getting the part, and right now someone has thought of having it shipped.? Shouldn't shipping have been taking into consideration right at the time of when your corporation took the car in.

At first, Miss Sara at your Clinton Hwy place in Knoxville, TN will always say, Ms. Lopez, I've just checked and there are no news, then my case was transferred to Ms. Barrow, who explained she would be able to assist, but I fail to see what she can do that is different from what Ms. Sara was doing.

This is what I need: I need my car. My concerns: my car has not been moved how will that affect its mechanical functioning, how sitting there in the sun will affect its color, is Nissan actually no able to take steps to speed up a part for one of its manufactured cars?

Is there anyone in your corporation that has the means to take care of my issue? How much longer does the Nissan corporation need to get the part?

I am willing to pitch in on the shipping cost?

Oliva and Manuel Lopez

I was in the final stages of this purchase but the numbers weren’t adding up.

I was told it included a accessories package which was Matt’s,cleaning products ,jump starter and other things I wasn’t interested in. I was told this was non negotiable.It was an extra 1947 dollars. Unacceptable and ridiculous.Basically I walked away from the sale. I went through the finance dept and was approved for a loan.This accessories package wasn’t mentioned until I questioned the breakdown of the numbers.I am appalled.This occurred 08/16/2022

My name is Kathleen Savinelli [protected] and my address is below

Purchased a brand new 2021 Nissan Rogue from the dealership. It was just off the truck and still wrapped. In the winter put some winter tires on it and knowing it is Canada they were on well over 6 months. Had the tires changed over to the original tires that was on the vehicle when I purchased it. Now I am at 20,000 kms on the vehicle probably just over 10,000 on the original tires and I need new tires. how can a new vehicle need new tires after 10,000 kms? I bought the winter tires from the Nissan dealership. The dealership said that Nissan was having supply issues and threw together their vehicles well that was reassuring. I contacted Nissan Canada and the customer service agent obviously too busy having lunch to hear what I had to say and said is there anything else I can do. We cannot help you. Just so we are clear there was no extra ordinary wear on the tires nor any thing to show the car was driven in a bad way the car is immaculate.

I have a 2015 Nissan Rogue SL/AWD. Mileage is a meagre 67,000km; approximately 9500km a year.

Heard a small consistent knock. I never wait for things to get worse so right to the Dealer I go. This small knocking turns out to be a Transfer Case Assembly. Not an insignificant repair bill, $5400 which is approximately 25% of the value of my 7-year old car.

I am very disappointed to be stick in this position, realizing that this is a known issue to Nissan.

Hello,

I am writing this email on behalf of my son Matthew Messina, who does not have access to email during the week due to his remote work location.

We would like to inquire about his options regarding the Nissan CVT Settlement in Canada for Nissan Juke [protected] ClaimID [protected] PIN 135919. Matthew has submitted his online claim for reimbursement. His Claim ID is NDQ-[protected]-1.

We just received this notice in the mail today and we are very upset to discover this issue with transmissions and that he have had an opportunity to have his car fixed.

In May 2022 while driving to work his 2016 Nissan Juke stopped on the road. He took the car to his independent mechanic who advised him the transmission was not operational and due to the current distribution issues around the world they could not obtain parts to rebuild/fix the transmission. He inquired to Mr. Transmission, another auto repair company for another quote and they give him a quote of $5,300 plus taxes with a one year warranty. They advised us that the Juke was known to have these types of reoccurring issues and recommended to sell the car.

Matthew contacted our local Nissan dealership where both he and his father purchased their Nissans, and asked if there was anything they could do for him. He was advised since the car passed the warranty period they could not provide any assistance, other than to repair the car and charge him $5,500 plus tax. Now thinking back at that conversation I wonder if they were not aware of the class action suit.

As he needed a car for work and he didn’t have much time to spare or he would loss wages he sold the car "as is" at the North Toronto Auction in Innisfil Ontario to SKAF AUTO from Mississauga Ontario for $5,300 less auction fees and towing costs for a net of 4,759.30, disclosing the vehicle was not operational due to the transmission.

You can image this situation is very frustrating and quite upsetting. My son had to incur a very large expense to purchase a new car instead of just getting his car repair. In fact it cost him $550 to have the car towed to the auction house and pay the commission fee to sell the car. The auto shop who purchased the car for $5,300 is now going to take advantage of the settlement and have the car repaired for free and then sell the car for thousands of dollars more for profit.

We would like to know what Nissan will due for Matthew now. We would hope that Nissan does the right thing and considers the hardship Matthew will have to endure for the next four years in car payments that could have been avoided if the Nissan dealership would have informed him he could have brought the car in to have it repaired. Instead, two weeks after he picked up his new car we get the notice in the mail of the is class action settlement that he would have been eligible for as an owner of a 2016 Juke, which now he longer owes.

We respectfully request that the minimum retribution for Matthew would be the black book value of his 2016 Juke less the $4,759.30 net proceeds of selling. This would allow him to reduce his car payments he is facing for the next four years because of this situation. We hope this email finds the right place for review and consideration.

We thank you in advance for your attention to this matter and look forward to hearing from someone very soon with good news.

*

I reached out to the numbers and email contacts provided in the letter advising Matthew maybe eligible to submit a claim and this is the response I recieved...

Hello Ms. Messina,

Unfortunately there is nothing we can do in relation to this particular situation. I understand that Nissan advised its dealers in the past week or two regarding the settlement and implementation of the extended warranty, so it’s certainly possible your local dealer was not aware.

Yours truly,

John Archibald, LL. M.

T. [protected]

F. [protected]

[protected]@investigationcounsel.com

investigationcounsel.com

1100-350 Bay Street I Toronto I Ontario I M5H 2S6

[protected] West Pender Street I Vancouver I British Columbia I V6E 4A4

We just heard about a settle class action lawsuit regarding dim headlights. We moved last year and were never informed about this issue. It also sounds like we missed the date on getting it fixed by Nissan. Now they want me to pay around $1200 to get it fixed right when it was not our issue to begin with.

is there anyway to get this resolved?

Back in 2014 I went for a test drive in a Nissan Juke I was very happy with the performance of this car. I was in the back of the car when I noticed glass on the floor and the carpet was wet. I had said to the sales person that I did not want to purchase this car that I wanted to purchase a brand new car. The sales person said that they would have one in in 2 weeks.

I was very happy with my purchase. Over the last couple of years I have notice the duco becoming dull on the roof and bonnet of the vehicle. I have also notice rust in the back sil of the car. I am so heart broken as I believed that I had bought a new vehicle but am now led to believe that this is the vehicle that I went for the test drive in that was obviously hail damaged hence why the duco is going dull and rust is coming through. Unfortunately I cannot prove this.

I understand the car is 8 years old but did not expect it to be in such poor condition. I have another car that is 20 years old and the paint work is in much better condition. Financially I am not in a position to get the issue fixed and this situation will only get worse if not attended to. It also affects the resale value of the vehicle.

Im very disappointed that I have been place in this position.

I hope that you truly read this and consider what I am saying to see if you have opportunities to improve your business. As of this moment, I do not plan to purchase another vehicle from here nor will I refer anyone here. I have 2 definite complaints, maybe a third after I review my warranty documents. Somethings that impact my frustration that are not under Nissan's control: I live about 40 minutes away, I work overnights, and Covid and politics makes it difficult for anyone to hire quality people. My experience is this. I bought 1 vehicle from them several years ago. I had a great experience and was really taken care of. When bringing my vehicle in for service there was one service advisor who was rude and short. No problem, it happens. I just will not go to that one. When getting an oil change, I considered a new car and again had a great experience, this was at the beginning of Covid. Scheduling service on the website was real easy, then they updated it and then - not so much. For one thing every click seems to bring up the May I Help You pop up. Ugggg. Recently, I couldn't schedule my oil change any more, just tire rotation. I scheduled that and showed up to be told I wasn't supposed to be able to and I would have to wait 3 hours. MAD, I left. Here I am today after working a 12 hour shift to be here when their doors opened. I thought my extended service plan covered oil changes and tire rotations past two years but the service advisor told me it did not and it would be like $70. Obviously, this would frustrate anyone. I voiced my frustration including a swear word NOT DIRECTED AT the service advisor. Instead of trying to hear my concern and attempt to deescalate me, he wanted to cancel the oil change and have me leave. What? I have been in customer service for 34 years and I am currently a customer service manager. This guy needs some MAJOR training or to be let go! There was another person who was there who appeared to be a lead. He was calm and wanted to hear me out about my concerns. Every thing I said to this second person, the other one interrupted to tell me how I was wrong. Again, what? I told him that he was trying to aggravate the situation. He snickered. Here I sit waiting for an oil change and tire rotation almost 1.5 hours later. I was 3rd in line. I don't call that Express Service. No one has come to more fully hear my concerns, apologize for the terrible employee or try to save my business. I do not feel you want it. If not, there are other dealerships. Oh, thanks for washing my care. This used to be part of the service. This time it looks like it was and apology. How about giving me the tire rotation free if charge?