Nissan
Reviews and Complaints

Outrageous behavior

Earlier in the month I received an undated letter for “urgent safety recall” for my nissan pathfinder for passenger bag air inflator. Nhtsa recall 14v-360-1. The letter indicated that this was the second notice and included a statement:
“nissan strongly recommends that you have this safety recall repair performed immediately. If you do not follow the instructions in this letter, you should not drive your vehicle”
Let me start off by saying that I never received the first notice. I reluctantly proceeded to the dealer as instructed in the letter. Upon arrival that morning I presented the letter to the service writer. He immediately balled up the letter and discarded it. I was surprised and politely asked him to return it that I may retain it for my records.
The next thing I did was before signing the work order and reviewing it carefully was to write a statement: “no other services requested or required.”
That same evening I was driving home I noticed the “service engine soon” light had come on. When I got home I looked at the work order again; I wanted to be sure that no other work had been performed before returning to the dealer. I was wrong. I found that they had went under the vehicle to perform an inspection for rusted struts only to find out later that this recall was only for vehicles in the states where the weather would cause the parts to fail. Well since my vehicle was from california and has always been garage kept this would not apply to my vehicle. I returned my vehicle to the dealership the following morning. I spoke with the service manager kevin. They took the vehicle in and a short time later a mechanic returned with a laundry list of what needed to be repaired. I was incensed and asked them why they ignored my request not to do any other work than that of what was in the recall bulletin. This would have only placed them inside the interior of the vehicle rather than underneath where all the problems were supposed to be. Apparently they took it upon themselves to perform the other unnecessary service and against my authorization.
The next thing I did was call [protected] national consumer affairs department, nissan north america and speak with an agent in manila, philippines. I was told the complaint would be addressed at local level nissan regional consumer affairs. This is when I started to realize how corrupt this organization this was. The regional office is located in tennessee, when the rep called she did not give a last name and the caller id was masked. This is when a vicious game of phone tag ensued.
I had to call back the national consumer affairs before I got a call back from anyone at the regional level. When the conversation began the women begin speaking to me as if I were a child making statements like “you wouldn’t want to drive a vehicle around that was dangerous?”
Needless to say the conversation did not end well. I contacted the dealer to see what they wanted to do about the situation because it was apparent that the nissan consumer’s affairs were just giving me the run around. Apparently they feel they had nothing to do with the service engine light coming on and they may be right. The problem is they violated a written order not to do any other work to the vehicle.

I am a former owner of 2011 Nissan Rouge. I leased the car 4 years ago with Waterloo Nissan located on 141 Northfield Dr Waterloo and the following chronological events started the week of January 19, 2015.

I had purchased a new car on January 17 and planned to return my Rouge to the dealership. On January 19, 2015, I started calling Waterloo Nissan and the sales person who had originally sold me the car forwarded me to the individual who handles lease return. I left a voice mail on the individual's phone (Elena Porter) to call me back to arrange the return. I didn't hear from her so I called back. This time I was told, Charlene does lease return, didn't hear from Charlene either and then it was Andy. Didn't hear from Andy either. By now I I already wasted so much time and on the 4th call, I informed the receptionist that I already tried 3 individuals and no one returned my calls.

She forwarded me to the manager's voicemail, Tim Trotter. Tim called me back and left a message to confirm February 14 @ 10am and that he would personally look after me. That instilled my confidence back on how this entity is running its business.

The weather was very bad and my car without winter tires couldn't hardly move and sliding everywhere but I got to the dealership safely. I was told that Tim is not in the office and no one knows when Tim would be in. I informed them that I have an appointment and I am not driving my car back due to the road condition and the fact that I was leaving town right after the appointment. The receptionist called several people and I was told to wait. I waited and by 10.35am I knew no one cares.

My husband and I asked one of the sales manager to give us the attention that we deserved as we have an appointment and that we needed to be in Toronto by 1pm. He called Tim and later he told me to leave my ownership and keys and that someone will call me to get the paperwork done. That was on February 14. On Wednesday February 18, I emailed them and explained to them that I am leaving the country by the end of month and would like to get the paperwork sign. Heard nothing. I called the Dealership again on February 23 and I was told that the appointment on Feb 14 was made with someone else, Elena whom I was told at the beginning doesn't handle lease return. No one bothered to tell me this either. I was also told that there is nothing to sign and nothing to worry about. No sorry we worry you, no apology. I was informed that the Dealership had bought my car from Nissan Canada.

So I guess if you are purchasing, you will get great service as this Dealership had won best Customer Serice 3 years in a row in Waterloo BUT Good Luck getting someone to pay attention to you when you are not buying.

I bough newNissan versa note in jan 2014' I have no heat, Nissan dealership said in writing that no heat on guage. They have had Several complaints regarding this issue but have no fix . Call consumer relations to resolve issue. A week later consumer relations said car working as designed.. Kingston dealership has been rude and no helpful . Please help.

I purchased a 2014 Nissan Murano in November 2013. It was brand new. It is now a little over a year old and has 28, 000 miles on it. The other day I took it in because maintenance lights came on for my tires. After an hour the manager came and said my transfer case had to be replaced. It was under warranty so I told them to do it. Since the repair; my car doesn't drive the same. It doesn't drive as smooth. It seems stuck in 1st gear. I had this problem with a previous Nissan Pathfinder that had over 100, 000 miles. I don't understand how this could happen with a new car with only 28, 000 miles. I don't like this dealer. I'm never buying another car from Nissan again. That's it; I'm finished.

I submitted a request for refund of my gap auto insurance dec 11 2014 and was told I could expect my refund in 3-4 weeks it coming up to 12 weks and I have not received anything, I called the insurance company myself and they said the dealership would be the one to cut me a check. Well I called today and the dealership sold jan 26th, 2015 and the finance manager advised me that he could not help me that they are no longer orr nissan. So pretty much the dealership stole my refund check. They received funds from the insurance company and never refunded me. Then sold out and refuse to give me any information

I bought the Nissan Leaf last September and have been using their fast charger to charge my car. In the middle of November they posted the "out of order" note and it still is NOT working. Every time I asked about it. they keep telling me they are waiting on "parts". It is mid February and they are still telling me the same story. They ONLY have 2(two) level II chargers and most of time their EMPLOYEES charge their Leaf or non EV cars are parked. So I can't even charge my leaf. They have 3 additional chargers across the street but customers are NOT allowed to use them. They tell me that the chargers are for Mercedez. I am seriously thinking about getting rid of my leaf. Do NOT buy NIssan Leaf. Very INCONVENIENT. NIssan does NOT care about their customers once they sell the Leaf. They ONLY focus on selling Nissan Leaf but what good is it if they don't even care about fixing charger and not allowing their OWN customers to use their chargers. What a joke!

401 Dixie Nissan is only interested in selling you a vehicle. They will not answer your calls, return voicemails or emails when you have a concern.

I have had my Nissan for almost 2 months now and I've tried contacting 401 Dixie Nissan numerous times to book an appointment to have my car tinted. I have left voicemails, left messages with the receptionist and emailed none of which they will return.

I also referred a friend to 401 Dixie Nissan, who also bought a car, I never received my referral cheque (which I now have to go and beg them for, when I am entitled to receive it-- I did help them make a $20, 000 sale). When my friends received their car the sales person switched the plates off their old car but forgot to transfer the vehicle registration stickers along with it, but no worries a cop very kindly informed them that they were missing their stickers, lucky for my friend she kept the original papers with her and avoided a hefty fine.

NOT AT ALL HAPPY with 401 Dixie Nissan, would never refer anyone to them again!

I have been visiting IC Auto Nissan on Saturday 17/01/2015 to get a part for my Nissan. Alfie helped me and said that he did not have the parts and will get them from Germiston branch and will have them ready for collection by Monday 19/01/2015 afternoon.
I visit them on Tuesday 20/01/2015 afternoon to make sure the parts would be there already. Johan phoned Alfie asking him where the parts are and Johan handed me the phone to speak with Alfie. Alfie explained that the Germiston branch is taking stock and that it will be there on Wednesday 21/01/2015 afternoon. I believed that he did not ordered the parts and Johan could not verify it because the system was offline.I phoned them on Thursday 22/01/2015 to confirm if my part have arrived. Johan ensured my that the part have arrived. Going there for the third time for the same part already made my annoyed. Upon arrival I saw my parts lying on the counter and another sale person helped me and explaining what i need he looked very confused. He then looked for Johan to help me out. I showed the sales person and Johan that my part is lying on the counter. He then said that he ordered it this morning for his client that have already paid for it and will collect it any minute now. Johan phoned Alfie and again the phone was passed to me for explanation. At that point i was furious. He explained that there was a problem at the warehouse for the delivery. I did not except his explanation and told him that he do not know how to do his work and that this is unexceptionable.
How can other customers order the morning and collect the afternoon and I have to wait almost a week? I feel that Alfie need to be addressed and his attitude against customers because after i told him that i will report this was his answer"do what ever you want to do, i dont care!"
This i call poor service

Recently I am financing a car from Birchwood Nissan dealership in Winnipeg. I have inspected this car with my friends and dealer that there is no scratches and chipped wind shield. However, when I picked up my car, I found the scratches from the rear bumper and a small chipped wind shield. I was asking the sale consultant, Colton, who told me they can't fix that for me, and said " you are buying a used car that's supposed to be like that." I kept telling him that I needed that fix, and he just told me I needed to move my car away from their garage and nothing they can do to me anymore. I parked my car, and I tried to talk with one of the sale managers there. His name is Erin Cook. He was suspected me I made that happened in the beginning. However, I just moved that car from their garage and parked right in front of their dealership. He told me he needed to ask he could fix that for me. After awhile, he came back with a scratch touch up pen and gave that to me, and told me that's all he can do it for me. Giving me a scratch touch up pen, it isn't same color from the car I bought how useful it is. I asked him how about my wind shield. In the beginning, he was suggesting me to claim for the MPI. That's not my ###ing fault because when I picked it up, your company didn't fix that for me. He found that I didn't have the patient, and said to me I could go to the speedy glass to fix it, but they wouldn't pay for it. I was like he can be the sale manager? He doesn't even know how to deal with CUSTOMERS. Finally, Erin Cook told me the truth is they didn't make money for this car which I have just financed, and they are losing money, plus giving me a good discount. However, I never got any discounts from them. It's because the car is been on sale, and they were just giving me the on sale price, and I haven't got any discounts from them after the on sale price. I have contacted to my dealer that tried to help me. Today I received a voice message from Erin Cook which he said if I ain't happy about the car, he would love to give me the fully refund, otherwise, nothing they can do it to me. I don't want the fully refund, and I just want they fix the scratches and chipped wind shield.

Dear Nissan Management peace on you from Hurghada-Red Sea-Egypt
My name is Ayman Abou Zeid
I am Managing Director for Grand Sol Hotels Group
I live and work in Hurghada-Red Sea-Egypt
I did an variable complain 2 months a go and official complain no 7439 at December 10.2014
I have Nissan Qashqai 2013 model –motor no 192163-bas no 2713683 –plate no 9936 T.R.S
I never have or drive such a weak car like this Nissan Qashqai
• 1-The car are not qualified
• 2- matching with the stupid motor and the stupid gear
• 3-The car speed max by Nissan its 240 k.m/ hour
But the fact is the car speed not more than 140 k.m/ h against the wind and 160 k.m/h with the Wind
• 4- car spear parties are tooooooooooooo expensive for such ordinary car and ordinary brand like Nissan
• Nissan Egypt sealing the spear parties for Qashqai very expensive than all Germany cars
• In general car performers are too bad and specially when I drive in high to Cairo which is 500 k.m far from Hurghada, to see old and sheep price cars like Hyundai Verna and Daewoo lanos 10 to 15 years old models and price 20% of my car price, but speed 190 or 200 k.m/ h
• And a lot of high performer’s cars with same category like, Subaru, Peugeot, and Hyundai

• Comments:- I have complained 7 days a go and asked for high manager decision maker and I called another 2 times
• But no one contact me until today December 23

Thanks & my best regards
Ayman Abou Zeid
Cell: +[protected]
E-mail [protected]@yahoo.com

I decided to buy car from the company www.autonationnissanirving.com. Real scam, ‘coz the rep was helpful, but he spoke too much and diddle-daddle about the subject. He hasn’t informed me that the car was defective and I would need to pay a lot of money in order to repair it. Also he has some problems with the papers and still hasn’t returned all necessary documents. I was sick of asking him, but I have no another choice. The company is really unprofessional and better avoid them.

2014 Versa Note SV bought New, found rust on the 3rd day of purchase in 12+ areas underneath including sub-frame and various components. Complained and requested replacement with a rust free car. Nissan won't replace or refund despite extensive correspondence, emails, phone calls, visits to the dealer, furnishing date stamped pictures of rust areas. Nissan is dragging its feet with feeble excuses - ' No excessive rust found' "rust is not affecting safety of the car' 'rust not affecting performance of the car' - which is why they will not replace it. Upon telling them that the due to rust, the resale value of car is severely diminished to junk car value - they have nothing to say. Filed complaints with authorities including the Attorney General but they are slow to process so nothing has come of it so far and Nissan won't stand behind its products. BBB Autoline has sided with Nissan and they just pissed on the Lemon Law doing that - despite providing scores of date stamped photographs of the rust areas.Nissan is not giving me a charity car, nor it is a used car that they have sold me. I have paid full price with high interest for 6 years that I am going to be paying and I deserve a rust free car without defects but Nissan does not seem to agree to that.People, please think a thousand times before buying a Nissan. A company that is trying to get away using every lame excuse. I am afraid that Nissan may have sold a large number of cars to buyers, with rust simply because the American buyer trusts manufacturers for their quality and integrity - but not in case of Nissan.If any law students/retired lawyers/lawyers are willing to help - for an affordable fee - as I can not afford a lot at this time - please help me and may God bless you for your kindness.

So my wife and I decided to buy a Nissan Ultima, well that never happened due to the false advertising by Gettel Nissan on Bee ridge Road in Sarasota Florida. We searched online and sent in our information for a quote on a 2014 Nissan Ultima LS they Gettel Nissan has advertised for 189 per month lease. I spoke to a girl named Michelle and I asked her what was the deal with that car and she told me it was 189 dollars per month lease. I said fine, what do we need to put down on that car, her answer was 2666.00 down payment, a fico score of at least 630 and payments would be 189 per month. We said thats fine we will be in a few days to buy that car, she said they had several to choose from. When we went to the dealer a few days later we had to deal with another salesmen as Michelle was not there. I told him of the deal she had made for us and all he did was shake his head in disagreement. meanwhile Gettel Nissan had a 2014 Altima LS right outside their door with a huge sign on it that said 189 per month. Well, not so fast, this guy is telling me that you would need at least 5000.00 down to get that lease payment. Then we said well we can trade in our 2002 BMW 5 series. After they looked at out car they offered us 900 dollars for our trade! I almost fell off my chair laughing that this guy had the balls to low ball us on our car! What an insult! the car needed some minor work but that was it, trade in value was 3700 to 4700 for fair condition. So Gettel Nissan reneged on their quoted deal they gave me on the Internet by Michelle stating that oh Michelle made a mistake, oh really, she even put me on hold to make sure she was quoting me correctly. I would not recommend buying a car from this company at all, they are crooks and thieves and liars!
BTW We sold our 2002 BMW 2 days later for 2600.00, went over to Sunset Kia in Bradenton and bought a Beautiful Kia for less money then Gettel wanted, for less of a payment, only 120.00 per month with only 3, 000 dollars down. They made the buying of a Kia very easy and smooth, did not lie to us about pricing and even threw in a few extras at no cost to us like road side assistance and flat tire protection. Anyway I just wanted to warn people of the Gettel Nissan bait and switch policy they seam to have and how low they are willing to sink to rip people off! Stay away from Gettel! Oh and if anyone is interested I have the paperwork to back up this claim! I am not on any vendetta against Gettel Nissan, I just dont like being lied too and swindled at a corrupt car dealership such as Gettel Nissan.

Nissan Service centres are not being Supplied Spares and they dont bother if their customer suffers after sending car for service/Repairs, as their staff simply says we dont have spares and when company will supply us we will let you know when
your car will be ready, they say 10 days again they sa 15 days, and now they are saying 30 days May be

so please someone suggest me what to do or where request so this service station of Kanpur get Spares in Time