Nissan
Reviews and Complaints

April 2016 – I decided on buying a car for myself and after a lot of opinions and feedback, I decided to go for the Nissan Altima, which was ‘supposedly’ one of the good cars in the market.

April-2017 – Exactly one year down the line, other than maybe the seats and the engine, almost everything else has been replaced in order to hide the pathetic inability to diagnose an issue, and as a customer, I am made to look like a fool for trusting the Nissan brand!

My grief with Nissan Altima started exactly a day after I purchased my brand new car. There was a very pronounced “jerk” in the gear shift of the car and upon contacting the authorized Nissan service center in Al Quoz, I was told to leave the car in the service center for diagnosis! The end result was zilch! This story got repeated more than half a dozen times in the following months, as each time I was told that everything was fine with the car and the gear shift would take some time to settle down! As a hapless customer, I was forced to live with it and move on.

Now, while giving the car for the 20, 000 km service, I informed the team about the jerking issue but the reply was the same old.. After the service, I was in for another rude shock! My car just stopped in the middle of the traffic and refused to respond. As always, the service center was informed and this time, our ‘very efficient” friends informed me that the CVT of the car has to be replaced! Shocked beyond words that the CVT of a brand new car needs to be replaced within a year, I still agreed because for me, this was a serious issue of safety. So, after taking my car for 4 days and supposedly changing the CVT, my car was returned to me and as fate would have it, my car stopped in the middle of the road on my way back home! I have read and heard about inefficient and useless technicians, but this level of incompetency is something I never expected. Deplorable service standards may have been a norm for Nissan service centers but for a hapless foolish customer like me, I was paying the price for trusting a car from Nissan.

Now, the interesting part is that after doing all this and another stay at the service center for a few more days, I was called and told that the alternator needs replacement. I agreed. A day later, I received another call from a gentleman from the service center who informed me that the battery had an issue and even that had to be replaced. I was speechless by then!

This is my status as I have received my car back and all my attempts to invoke the warranty have fallen flat! What should a customer like me do? I am mailing this detailed report of my experience to the management of Nissan, but considering the way the service center has been treating me for the past so many months and seeing the abject incompetency and unprofessionalism of the team, I do not expect anything better from Nissan. Maybe a single customer like me doesn’t matter for the company in the larger scheme of things. Maybe it is not an issue with the company, but the service center is run by a bunch of incapable jokers! Or maybe there is a fundamental glitch in this batch of vehicles. But in any of these situations, as a company, my car should be replaced by invoking the warranty and saving me the trouble and trauma that I have been undergoing for so many months now.

Hopefully this review will serve as a timely notice to at least one other hapless customer who might be considering the Nissan Altima as the car for his family! He may not face any of these issues, but if he does, at least my mail will prepare him to face the attitude of the company and the service center. One customer or one car does not matter to this company but friends, am sure your hard-earned money matters to you! Be wise!

Thanks,
Rijeesh Rathnakumar
+[protected]

I am an owner of Nissan Navara in Turkey since 2009. I was yet another quite happy owner of Nissan until last week. I am writing you out because I don't have another way to be heard and I tried every possible way related to Nissan Turkey until now.

I bought my truck in 2009 from an authorized seller of Nissan and I brought my car always to authorized services to make its services. I never went to a mechanic or anybody else than Nissan authorized service company.

Until now I was quiet happy with my car and I love my car but last sunday, suddenly my car didn't start its engine. I didn't understand what happened because the night before I just used it without any problem. After some try-out, I could start the engine but It was running very loudly and making very much noise. Anyway, because I am so far away from any authorized Nissan service station in Istanbul, I brouhght my Car first time to a secondary Nissan service to understand what happened to my car. Because It was Sunday, no authorized service station was open. Car mechanic checked my car and told me that my car's timing chain has to be replaced. He asked me about where I am bringing my car in Istanbul and what is manufacturing date of my car. I told him that, I am bringing it to Gülan otomotiv(http://www.gulanotomotiv.com.tr/) and my Car's manufacturing date is 2009. He told me that for my truck, Nissan has changed its timing chain set according to its warranty because It is defected and all Nissan Navara's timing chains are replaced by Nissan Turkey in 2011 according to its warranty and It seems that nobody changed my timing chain set in Turkey. He told me to talk with my authorized service station about why they didn't change my timing chain with its warranty.

I called my service station (http://www.gulanotomotiv.com.tr/) and asked why they didn't change my timing chain with my warranty. I told I never brought my car to another service, always brought it to an authorized service station. They told me that I first brought my Car to Gulan at 2011 and that campaign of changing timing chain with its warranty is before that time. So service station before I brought at 2011 should have notified me about that campaign. I asked who were the service I brought, they told me they can not see who I brought on their system so I have to call general headquarters in Turkey for Nissan.

So I called Nissan headquarters in Turkey, They created a ticket for me, they make me wait for 3 days for a response from warranty department and they answered me today that there were never such a campaign in Nissan for changing timing chain set for Nissan Navara trucks.

Mechanic working in authorized Nissan service station told me that there was a campaign for Nissan Navara for changing timing chain set at 2011 and It covers my car (2009 model Nissan Navara) and general headquarters replied that there wasn't such a campaign.

Who should I believe? Who should I ask for correct information? If I am always bringing my car to authorized service, why they didn't call me for changing a spare part that should be changed in warranty? Why I use my car with such an important spare part as timing chain that is told that it is untrusted and that it is announced to be changed and why I am not notified?

And why I should pay like 5000 Turkish Lira for a part that is changed under warranty before for other people just because Nissan did not notify me to be changed?

I want my car's timing chain to be changed under warranty as It is done for all other customers...

I bought a new Nissan Sentra in December of 2016 and the tires have flat spots which caused it to ride like a truck with horrible vibration and will need to be replaced under warranty but Town Center Nissan service manager and sales people will not respond to my request for replacement. Horrible customer service Alex at Nissan corporate is my consumer affairs manager and he will not return my calls. Horrible customer service there also.

On February 28th, my 2012 Nissan Sentra (which only has 52, 000 miles) check engine soon light went on. After an oil change, I was told that the diagnostics showed that it had an issue with the Mass Air Flow sensors and had to take it to the dealership to get fixed. At that same time I was handed a "Service Bulletin" put out by Nissan on the Air Mass Flow sensors. Apparently these sensors have been defective since 2001 and Nissan keeps putting them in the cars.

Once I arrived at the dealership, I was told it was going to be $565 to replace the sensors...now why should I pay for a replacement of parts that have known issues to your company. This seems to be a racket! Not only am I being charged for them, but they are only warranted for 1 year...that is absolutely absurd. I am a single mother of two teen agers trying to make it on my own. I don't have that kind of money just laying around. The service manager at the Round Rock Nissan in Texas, just explained that I would have to pay for the repair, or the car would not pass inspection.

I don't feel that I should have to pay to replace these parts that your company knows are defective.
This is my fourth Nissan and with this incident, I feel it will be my last.

Dear Team,

Please note below complaint about 2016 Maxima SR, 34k mileage, 1 year in use. I Live in KSA, City Jeddah.
Car Serial No. 1N4AA6AP1GC388841

The transmission started to malfunction when I would accelerate from a stop up to less than 10 kph and then the car would begin to shake and shudder and progressively got worse until I exceeded 35 to 60 kph. It would start shuddering all the times. But putting gas pedal aggressively is ok.
Went to the dealer Al-Issa Auto(Official Nissan dealer in KSA), at first service advisors refuse to entertain me as warranty customer, after escalating the customer service issue with Ministry of Commerce & Industry, then I got my car cared under warranty. Dealer is having worst customer service advisers.

Al-Issa(Dealer) technicians still found nothing wrong in computer test. They then had me take them on a road test and I show them the shaking transmission. They then told me that all the Maxima are like that and no big issue, advised me to take the car home, but when I insisted to try another maxima for road test, transmission was super smooth in there and no judder/shaking at any speeds in other maxima. Only that moment they believed me and reprogram the transmission because they obviously thought it was my imagination before.
After 5 days without replacement car, they claim to fix it.
It improved the situation but still having this exact same jerking/judder but now this happen at higher speeds, around 30-60 kph, under light acceleration.
Always noticing shudder on my maxima SR especially taking right turn or going uphill under light acceleration. it seems the transmission is trying to lug the car and it shudders. if I am more aggressive with the throttle it doesn't happen, but if I repeat the above example it seems hard to accelerate out of it once it starts.
I have no idea on how bad it will get.

Decided to inquire myself as to when, how long, what is involved etc...for this repair. Other than getting inside the CVT and replacing a "control Valve", Nissan engineers at Al-Issa are clueless and had never done one before. They do not qualify to detect transmission issues and not competent enough to deal it. Final answer from Al-Issa engineer’s named Eljazy & Alfren is that all the maxima have this issue and its normal. Is it the same case in UAE?

VERY DISSATISFIED WITH THIS TRANSMISSION. CHATTERS, JERKS, WHINES, JUDDERS, SHAKINGS.

I should expect and demand the problem be resolved to my satisfaction. It is a brand-new car for 140k Saudi Riyals that is 42k usd.

Br/
Sohail Rasheed

Driving on the San Tan freeway Sunday about 3 pm a tremendous sound like a gun shot in the car scared the hell out of us. The Sun roof exploded and no vehicles were in front or behind us as we were in the Diamond lane. We looked on the internet and can not believe how many Nissan vehicles this has happened to. Also the state of California is suing Nissan because of the exploding sunroofs.
I brought the Murano into Tempe Nissan and contacted Nissan consumer affairs and was told that Nissan Specialist would contact me in one day. It never happened. They gave me a loaner car for only one day and said I have to pay if I use it more than one day and the care can not be repaired in one day. I feel it is Nissan responsibility to repair the car free of charge because it is faulty glass and has happened to many Nissan cars.

To whom this may concern,

I bought my 4th Nissan in October 2015, this time a brand new QASHQAI 1.2T VISIA.
From the start the problems has never stopped.
1. Day of collection my car keys were lost and they had to order a new set of keys. This took about a week.
2. 3-4 Weeks later I noticed that the front panels, lights, bumper - nothing aligned. They sent the car to Dent Doctor, a month old car for its first visit to the panel beaters.
3. The car came back and my wife and I went to Jeffreys Bay for a week (March 2016). When we reached Uniondale the radio stopped functioning. Dead silence all the way from there and back.
4. Nissan Klerksdorp did an inspection on the car and found nothing wrong. Everything was working once again. There was a rattle on the passenger front door and Nissan said it was only my imagination.
5. The car went back again for the panels that was skew (mentioned in nr 2) and this time it was taken to Impala Panel beaters. They aligned everything again, but still I wasn't happy. There was a 10mm difference between my two head lights. The owner, Victor told me it's still in the specs from Nissan and due to lack of supporting brackets there is nothing he can do for me. He said and I quote, "I drive a Mercedes so I don't have that trouble".
6. Nissan pulled up their shoulders and suggested that I exchange my car for a Ford Eco Sport, although the Ford had more km on the clock.
7. I tried to ignore the fact that they sold me a "dut" car, but last night the car cut out on the high way from Potchefstroom forcing me to cancel my meetings and drive through to help my wife. The error read "Chassis control system failure"
8. The car was towed to NTT Nissan Potchefstroom and there the mechanic was quite concerned regarding the noise that the engine makes. The guy that helped me tried to make me believe it's due to driving on the clutch for long periods of time and it stores all that information and then one day, suddenly it decides to cut out the engine to protect the vehicle.

I work for an industrial generator manufacturing and aftersales company where I am in a Managers position in aftersales, repairs and maintenance. We also work with ECU and ECM systems and I know this is a load of crap!

I am so disappointed in Nissan with the way they handle a brand new vehicle, now standing on 43500km, giving me all these problems.
I have complained at NTT Nissan Klerksdorp, I complained at the call centres but still nothing?
I would like this to reach someone who has the authority to do something about this? I don't want to put this on the media and make a scene but from your side show support in your product, and if its faulty make a plan and think about the consequences this could have if it happened at night, women alone driving the vehicle?

I personally don't think I would ever buy from a Nissan agency again.

Gerrie Stander
Cell - [protected]

I bought this car 3years ago. With no problems with and doing routine maintenance on the car. As of Friday Jan 27th, while driving on the highway with my child in the car, my car goes from 75mph down to 15mph and shaking horribly, while on the highway this is unacceptable By any means, comes to find out its the CVT transmission that failed on the car without any issues or a check light this not ok, and I've read that there are over 1000 complaints about these CVT transmissions something needs to be fixed. Never buying a Nissan again

Hello,
I recently purchased a nissan sentra in Mission on 1/14/17 and i'm very pleased with the car. This will be my family's 3rd car purchase in Nissan Mission Hills. But i'm very unhappy about the service i was rendered during and after the purchase. For example when we were negotiating my monthly payment we agreed on $400 dollars and the salesman carlos told me it will be at interest rate of 7.9 we talked about it and negotiated the interest down to 3.9 he also said i would be getting free tinted windows . But the payments stayed the same and i asked him were is the savings from lowering the interest and he told me i will notice it on the sales contract . But the thing is i never received the sales contract they told me it was in the glove compartment but when i went home no sales contract was there. Before leaving carlos told me he will call me that week on wednesday to schedule a tinted windows appointed. He never called to this day i have not heard of him.I called on 1/19/2017 to contact him and see what happened he couldn't be reached i left my contact info with the receptionist i think her name was mayra and i asked her to have him call me when he comes in. I didn't receive any call i called back 2 more times the next week leaving the same information to have him call me and he has not. The receptionist always say the same thing that they don't know his schedule. So i haven't been able to reach him or schedule a appointment to tint my windows or receive the sales contract, Oscar told me i would receive emails from nissan to ask about my experience to this day i have not received a email after my purchase and i verified my email with the sales person so i'm sure they have the right one. which is [protected]@yahoo.com. I'm very unpleased about the professionalism i have encountered through out my purchase of my car. My family and friends have been buying nissans for years but when you encounter incidences like these you start to feel buyer's remorse and not because of the efficiency of the car but because of the service that i have been receiving. I Hope to hear from someone soon.
Sincerely, Steve Alvarado
cell [protected]
email: [protected]@yahoo.com
vin number3N1AB7AP4HY227991
Dealers number 45411
Date of purchase 1/14/17
Place: Mission Hills California

I have a Nissan Altima 2014 and I need I new catalytic converter which cost me $150 just for the diagnoses parts and labor will cost me $1089.00 now when my catalytic converter gets hot I lose acceleration and have to restart my car in order to get it back to accelerating properly I bought an extended warranty but it doesn't cover the catalytic converter and Nissan doesn't stand behind its product and there not like Dodge Ram truck that are built to last.

We bought Nissan Rogue 2016 SV this December 16, 2016 with Nissan of Fort worth. Since it was stock clearance, the tag price was 19948 including sales taxes and titles. The salesperson " Jesus De Los Rios" was the person who dealt with us. We tried to lower the price from 19948 but they said they can not do it. There was no issue about sales tax and title fee because that's what the salesperson kept telling us while justifying the price of 19, 948 that they have included " sales tax and title fee" within that value. He kept repeating this statement time and again while making the deal. So, we, being convinced that probably we are having good deal, agreed somehow on 19700 after long bargaining. So, everyone was happy and it was win-win situation for both the party. At least I thought so then. So without further delay, we proceed to paperwork. We signed every document and unfortunately we didn't look the numbers in papers! We later realized that they have charged us title and sales tax on what we agreed on. Its been two weeks now. I called the salesperson and he said, he remembers the deal and ask us to visit him so that they can address the issue. We did go there today hoping they would address the issue. Even the salesperson know what the deal was. I am sure he remember all the details of what we agreed on. And he says while he agrees on the deal we had, he can do nothing about it, its the manager who will have to fix the problem. After a while, "Michael Vu", the manager steps with paper and says " This is what we made a deal ! We have got your signature on this paper. You can seek a legal action and we don't care. We can not help you." He didn't even bother to discuss the issue. And walks away after telling us to seek legal action.

I just hope there is some way to address the issue. I did file a complaint with Nissan but I am not sure whether they will address the issue or not. Why on earth would people do such things especially when deals are made on the mutual consent!

I have a few complaints.
1. Why make an appointment when your service department is not even going to get to my car in the same business day?

2. When you finally get to my car you tell me my heat shield on center on 2013 Sentra needs to be replaced because it has wear and tear not even 20, 000 miles on my car. I haven't even had this car a year and we live in Texas. Plus, once you replace it you only warranty it for 12, 000 and tell me will probably go out again. Sounds like that's a defect part. Then you tell me you can submit to Nissan to pay for the part only if I pay to have 15, 000 maintenance done on my car. If, not I'm paying $220 to have it fixed either way.

3. Then your service manager talks to us like we are idiots. We have never had car in the shop as much as this one. It's suppose to Nissan certified.

We will probably not buy another car from this dealership again.
I don't like that we bought bump to bumper and have to be tied to this service department.

I paid my Nissan Motors Acceptance Corporation (NMAC) Account on 12/1/2016, after noticing that Auto Pay through NMAC did not function. I routinely get calls asking to pay my debt that was paid 2 days ago. Are you part of the same company? If so, you should be able to see that these payments were made. If not, it is still your problem as I did what I was supposed to do! Do your job and not charge me any late fees.

I will not be buying any other vehicles from Nissan in the future if there is not house cleaning of NMAC that takes place!

To whom it may concern :

Allow this email to serve as an official notice that I am requesting a revision of the account # [protected] . My credit report has a balance of $995.00 with Nissan in reference to the account listed above. It is very important to clarify this situation due to the fact that we are talking about one car and one account.  On 2015, Nereyda Sanchez & Arlene Fernandez (lease owner & cosigner) received a call from AutoNation Nissan located at 3345 sw 8 street Miami Fl 33135 in order to renew the lease and get new cars. They reviewed our account and made an offer to us. The final agreement clearly says that ( I HAVE 8 PAYMENTS LEFT ON MY ACCOUNT AND AUTONATION NISSAN OF MIAMI AGREES TO MAKE 6 PAYMENT TOTALING $1728.00 ). This was signed and approved by the Finance Manager of AutoNation Nissan. Nereyda Sanchez got a new lease the same day that is reflected in the account # [protected] with a new cosigner Ismel Andrades and 6 payments were made to Nissan as it is reflected in the attached document. Arlene Fernandez also got a new car reflected in the account # [protected], but she decided to purchase the car in this particular case. I personally never received an official notice from Nissan about this situation and the deal was done more than a year before. I did not understand why I have this balance with Nissan while we were  informed that everything was good during the first month that we got the new cars and now Nissan says that I have a pending balance 16 months after that we signed the agreement. Obviously, this is a negligence and a very pool communication between Nissan and AutoNation on which costumers should not get involved. When I called AutoNation Nissan, they were not aware of this balance neither because as I explained you before, this agreement was done and approved correctly without pending balance.This issue must be resolve due to the fact that we signed an agreement and must not be avoided. Boths,  Nereyda Sanchez & Arlene Fernandez got new cars with Nissan registered in the same address 8780 nw 108 lane Hialeah Gardens, FL 33018. Ismel Andrades is only a cosigned of Nereyda Sanchez in the account # [protected] and there is prove that she is the only making the payments due to the fact that she is only who is using the Rogue 2015. You can review all our accounts and previous accounts  in reference to payments  (Nereyda Sanchez & Arlene Fernandez) 8780 nw 108 lane Hialeah Gardens, FL 33018 that there is not missed payment  from us since we started with you more than 5 years ago.  If this account is not fixed due to the fact Nissan or AutoNation Nissan made a mistake, you can be 100% sure that you will lose 3 excellent costumers and thousands of more costumers if you keep making negligence like  this.

Don't hesitate to contact me if you have any further question .

Sincerely,

Arlene Fernandez
phone # [protected] / [protected]
emails : [protected]@hotmail.com
               [protected]@hotmail.com

My husband went to Sansone Rt66 auto mall on rt 66 in neptune NJ to find a car for me. In mid October of 2016, he traded in my 2013 toyota highlander to lease a 2016 Nissan Pathfinder. The salesperson he dealt with was named George.They were suppose to pay off the remainder balance to Toyota. On Nov 21, I received a late payment. When I called Toyota, they informed me that they still had the car listed in my possession and that no payment was made. When I made a call into Nissan, they were going to make a payment that night and to find out what happened to the Oct payment. Im not even sure that went out. Well after a week of back and forth calls to Toyota and Nissan, I found out on Wed, Nov 30 that a payment was overnighted to them on Tues Nov 29. No one from Nissan bothered to call me back to advise me of this. I called Toyota on Thursday Dec 1 to find out that the payment was received, but to avoid being reported to credit agency, i would have to pay $269 (my lease payment). Payment was due on Dec 2 for my November payment. It would take a few days for the money to be posted and credited. I was advised by Toyota that once this was done, I would be reimbursed. I find it horrible that a car dealership would jeopordize my credit. My credit history is very good and to know that was almost tarnished by a reputable car dealership is dispicable. This is not how a customer should be treated. I entrusted them to make the arrangements to pay off my former car and to be caught in the middle of this disaster was very frustrating. I just hope they submitted the necessary paperwork so that my refund wont be delayed. Dealership licence, authorization for payoff and odometer reading. I even emailed the sales manager with no response.. This is one pissed off customer. I dont want anyone else to have to go through what I went through

It took us a month to get an answer from the case manager at Nissan as to whether they would cover a defective part. When she would call us and if we didn't answer, she would leave a message saying she would call back in 3-7 days! We could not call her back and talk to her (had to leave a message). They certainly do not take care of their customer after the sale. It was a negative answer which is a whole other story...lost my business.

Results of complaint filed with bbb against nissan
Case # [protected] better business bureau of middle tennessee

Consumer info: johnson, d. Business info: nissan north america
135 ***** street one nissan way

******, ky 4***0 franklin, tn

[protected]

Consumer's original complaint :

2007 nissan frontier needing $6, 500.00 in repairs due to a known radiator cross contamination product defect. Truck is 200 miles over warranty.

I'm writing out of concern for my dad. He is 70 years old and on social security. He owns an 07 nissan frontier that was worth approximately $10, 000. Due to a known radiator cross contamination problem his truck needs a minimum of $6, 500.00 in repairs. It needs a new radiator, new transmission, emc control panel & something else, i can't remember. Due to a class action suit my dad was never aware of, nissan attached an extended warranty to his vin # for the cross contamination repair. He was never made aware of the extended warranty either.

I have already spoken to a regional customer service representative and she stated that the truck was 2, 000 miles outside the perimeter of warranty and nissan would not do anything to help my dad. His truck is not 2, 000 miles over the warranty, it is only 200 miles over. (I've read on-line that the majority of problems occur right after the vehicle rolls over 100, 000 miles.) she stated that even if my dad's truck was in the perimeter of the extended warranty he would have to pay a $3, 000 co-pay. He can't afford a $3, 000 co-pay. He's not the owner of a luxury vehicle for a reason. Secondly, i can't believe that nissan knew about the product defect and did not warn my dad. The regional service representative stated that the class action suit did not require that nissan contact my dad. What? Nissan knew he could be in danger if the truck quit while he was driving, but they didn't contact him because the suit did not force them.

When my dad's truck broke down he had to pay a tow truck $150 to get it to an independently owned garage. The repairman knew right away what the problem was because it was such a common problem in nissan vehicle's and one he had repaired several times. The repairman adheres to a religion that does not have tv's in their homes. I realized that if this repairman, in such a small community, without media access, knew of the defect based on the number of repairs he had done, then it was a really big problem. I got on-line, read about the class action suit, called nissan, and they suggested dad have his truck towed to the closest nissan dealership 87 miles away to see if their service tech diagnosed the same problem. This cost him another $150. That brings his total out of pocket to $300. The service tech diagnosed the same problem. Now he owes the service department $105.30 for diagnosing the problems. This will bring his out of pocket to $405.30. Since the nissan representative said nissan was not going to help him with the repairs he is going to have to pay another $150.00 to tow his basically worthless truck back home. That brings his total to $555.30. My dad will not be able to sell the truck, or trade it in. When he gets it home, at best, he can sell the truck for scrap metal.

Please keep in mind that my dad is 70 years old and on social security. When he gets his truck back home he will have spent $555.30 out of his pocket and be stuck with a truck that still needs at least $6, 500.00 in repairs. If i had the money i would have his truck fixed, but i can't afford it. I am angry because i feel like my dad has been hoodwinked. I can't believe that the media hasn't brought more attention to this issue, especially since nissan has not shown any concern or regard for the owners and informed them.

The complaint case number given to me by the regional customer service specialist is [protected].

Consumer's desired resolution:

My dad and i are requesting that nissan cover the full cost of repairing his truck. My dad has already paid $300.00 out of his pocket and is willing to pay the $105.30 bill at the nissan service department. He cannot afford $6, 500 or even the $3, 000 co-pay. If nissan does not step up and cover the cost of repairs for his truck the value of his truck will be the going price for scrap metal. Of course dad was not aware of the problems with nissan radiators and transmissions because somehow this has been kept very quiet. Had the facts been disclosed to him and he chose to buy the truck then he would have had to assume the cost of repairs. But, he did not knowingly buy a defective truck. It's a shame that dad had enough confidence in the quality of nissan trucks to buy one and they did not have the decency to contact him about the cross contamination problem. What will be an even bigger shame is if nissan refuses to cover the cost of repairs caused by a long standing product defect, for a senior citizen owner.

Bbb processing
10/03/2016 web bbb case received by bbb

10/05/2016 kwb bbb member complaint reviewed by bbb operator

10/05/2016 otto email send acknowledgement to consumer

10/05/2016 otto email inform member of complaint

10/12/2016 web bbb receive business response : thank you for contacting nissan north america and allowing us the opportunity to review ms. Johnson's request regarding her father's 2007 frontier. We are sorry to learn of ms. Johnson's experience and apologize for any inconvenience or frustration the situation may have caused.

So that we may provide the best service, a regional specialist will contact ms. Johnson by the close of business on october 13, 2016, to review her concerns further. Should ms. Johnson have any questions before then, she is welcome to contact nissan consumer affairs at [protected] (Option 7) and reference case number [protected].

Thank you.

10/12/2016 kwb email forward business response to consumer

10/18/2016 web bbb received consumer rebuttal : (The consumer indicated he/she did not accept the response from the business.)

The same nissan service rep whom we had previously spoken to called my dad and offered a big whopping $2, 500 toward the $6.500 needed to get his truck running. Of course he doesn't have any choice but to refuse the offer because there isn't any way he could come up with the other $4, 000. He is 70 years old and on social security. He could just as likely come up with 4 million. I'm sure this offer came at the directive of the north american nissan headquarters. They should be ashamed. The nissan truck warranty commercials currently running on tv make me nauseous. In my dad's experience his nissan truck became absolutely worthless in regards to use as transportation, just after it rolled over 100, 000 miles. Actually, 200 miles over the 100, 000 mile warranty. As i stated in my complaint i learned from blogs about this well known, long standing, transmission & radiator cross contamination nissan product defect when i searched the internet for answers after my dad's truck broke down. Nissan was forced to address this issue after a class action suit and attached a 100, 000 mile warranty to defective vehicles, but did not tell the owners. My dad can't sell his truck or trade it. He can't go out an buy another one when he is stuck with this hunk of junk. He's going to have to pay the bill at the nissan dealership for diagnosing the problem and pay to have his truck towed home! He will then be out $555.30. Here's the real kicker...Nissan refused to buy back their own truck! My dad did not even suggest a price. Just the mention of it brought a swift, "no." that in and of itself should tell you every thing you need to know. Yep, nissan has won, they have saved themselves some money. Probably sitting somewhere exalted in themselves. While i watch my dad park his truck somewhere hoping he will have the money to get it running again, someday. When i know he will have to eventually have it towed to the scrap metal yard. (Just a thought...That may make a good youtube video.) the thoughts of how my dad has been treated makes me livid. I'm thinking about putting a sign on his broken down parked truck explaining the circumstances surrounding his nissan truck. I do know i am going to tell as many people as i can about my dad's nissan truck experience, whether it be verbal, written, social media, etc., so others do not find themselves in the same position by spending their hard earned money on a nissan vehicle. For the sake of hard working americans looking to purchase a vehicle the bbb rating given to nissan should definitely reflect how nissan treats its customers. Re: no warning about defective vehicles and unwillingness to pay the full cost to fix their defective vehicles, etc. Please bbb don't help nissan sweep this under the rug. Had my dad even had an inkling of the problems with nissan vehicles, from a reputable source, he wouldn't be in this position today. Nissan could have admitted their defect, repaired the defective vehicles, and built an enduring reputation as a trust worthy company who really cares about their customers. Talk about customer loyalty after such a noble act! But, instead they chose, in my opinion, a shifty position to dealing with the defective vehicles. In the back of my mind i wonder if anyone has ever been seriously injured or heaven forbid lost their life due to a defective nissan vehicle and the family never realized the cause. I read somewhere that some car companies compare the cost of litigation to the cost of repairing defective vehicles to decide which is the most cost effective for them. Needless to say which one they normally choose. Some companies lack the ethics/morals to self-regulate. It is up to you to help protect the consumer. Please!

#neveranissan

10/19/2016 kwb email forward consumer rebuttal to business

10/27/2016 web bbb received business' rebuttal response : we appreciate ms. Johnson and mr. Hamilton's patience while nna reviewed their request for financial assistance with the radiator and transmission repairs.

Our records indicate mr. Hamilton's 2007 frontier is outside of both the radiator assembly warranty extension and the manufacturer's five years/60, 000 miles powertrain warranty. We are appreciative of his patronage and for that reason, we offered to contribute $2, 500 towards radiator and transmission repairs. At this time, nna is not in the position to offer additional assistance as ms. Johnson's father has already declined our original offer.

Should ms. Johnson's father decide to accept nissan's offer, he is welcome to contact the specialist directly and reference case number [protected].

Thank you.

10/27/2016 kwb bbb send consumer rebuttal - no new offer - answered

10/27/2016 otto bbb inform business - case closed answered

10/27/2016 otto bbb case closed answered

10/27/2016 bbb more info received from the consumer : imo misrepresentation in response from nissan...

There was not a 'first' offer probably the reason response did not state the $ amount of 'first' offer. Didn't state how few miles he is outside of warranty. He's only two hundred miles 'out of extended warranty.' state 'not in the position' as through there is some law or regulation preventing nissan from helping my dad. Nissan is definitely in a position to help my dad, but just refuse too.

Shortly after I bought a new Rogue, I accidentally pumped diesel gas in it. Nissan first stated they would help with the cost of towing and cleaning out my car. They told me I was not entitled to free towing but the salesman said I was. All together I spoke to about a half dozen of their people. They treat you like a beggar for trying to get assistance from them at all. Anyway, finally I was told to call some lady named Courtney. Oh boy was she an arrogant, rude person. She told me it was up to Nissan who they helped and she wasn't obligated to help anyone on any problem. She said she made all the decisions about who got assistance from Nissan. There is no such thing as customer service in Nissan. They have people who specialize in discouraging our complaints and people who are good at humiliating you. Don't for one minute think that Nissan will stand behind their cars. So Nissan needs to know that no one I know will buy a Nissan. Nissan Corporation comes across as sleazy to me because of the unsavory department they sent customers to who have a complaint.

We bought a renault senic 2011 . We suspect that the vehicle was in a accident previously to the date that we bought it.

The fin nr vf1jzov0645386771
Eng nr : k4mr8580093963

We urgently need the information about this car, because we suspect that the owner of nissan hermanus was not be truthful to us even after we pointed out the suspected body repairs has been done to the car.

Deon brooks
[protected]

My vehicle is a 2009 Murano with 114, 733 miles. I just found out there is extended warranty for the transmission but not the transfer case (10 years or 120, 000 miles). This makes no sense at all, especially when I talked to Fort Richmond Transmission. I told him my problem with the transfer case and he started to laugh. He stated that is a common theme with Nissan. This should be warrantied, why only the transmission. This makes no sense. I'm very disappointed. They told me labor alone will be $1400.00 plus parts and tax. This was my second Nissan purchased and with these results, there will be no more going forward.