Nissan
Reviews and Complaints

I have had endless problems with my car and that fiat in pmb lie to you. I have now got a fiat palio II 2005 model with a blown motor. It has been fixed three times and i have had enough i will never buy a Fiat again!

ELDERLY WATCH OUT! My 85 yr old father went to Trophy Nissan to shop for a newer vehicle. He had a 1988 Buick that was starting to cost him money in repairs. He told the salesman he wanted something he could pay cash for. Dad is on a fixed income each month (minimal social security income) with just a little bit of savings to live on for his remaining days. In addition, his health is poor and he has a difficult time walking. The salesman took him to the manager James DiGiorgio, who proceeded to fast and smooth talk him into a 1985 Nissan Pathfinder which he has to climb up into. This vehicle has a blue book value of about $16000-$22000. They charged him over $30, 000 for this 7-yr-old Pathfinder. Since I also have power of attorney over my dad, a few days later I called the salesman to see what we could do to either kill the deal or at least get him into a new/newer vehicle for the same cost. I was told because of commissions already being paid, etc. that there was nothing that could be done. Plus when I inquired about the inventory that they had on their website, he proceeded to tell me that those prices were not real and that every dealer did the same thing. False advertising. There are other circumstances with this "deal", including the sales manager showing up uninvited to my dad's house. My dad is sick over this whole thing. Trophy is unwilling to make right on this deal. All dad wants at this point is to return the vehicle and "undo" the deal. They totally took advantage of an elderly man by overcharging him on this vehicle. Plus they set him up on payments for 60 months, even after a $12, 000 down payment was made. Dad won't live another 5 yrs and we'll be stuck with a vehicle we won't be able to give away because there won't be any value in it. All I can say is: Beware, especially if you are an elderly person because they are deceptive and conniving. They will try to milk you for all you have. They do not care, they are greedy. Total scammers!

I bought a car from Trophy Nissan, a 2007 PT Cruiser in 2007, used, real low mileage with a small dent in the bumper and a small dent on the right door where some one tried to break into it with a screwdriver. I show it to
the salesman(Will Schmidt) and he said they would repair it. We shook hands! We went in to sign the contract.
They wanted $2, 000 down, so we gave them the money. They told us the car was worth 20, 000 dollars and we thought that was to high for a used PT Cruiser. After about four hours we finally decided on a price, we decided on a little over $16, 000. We sign the papers and left.
Two week later they called us to come back to resign another contract, which we didn't like but we felt there was no chose.I ask about taking care of the damage to the car. Will, filled out a repair order for the office and they declined.It made me so made at this point, We left. I couldn't sleep all night.Took car back the next day and left it.
I told them they lied to me about repairs, and this voided the contract. Throw-ed the keys on the desk and left, knowing we lost our $2, 000 dollars down payment.
Two months later Nissan Motors Acceptance Corporation sent us a letter that that they sold the car for $8, 000.
Two weeks earlier we just gave $16, 385.Now they sent a letter for $8, 603.74 for the balance.
In two weeks We lost $8, 000 dollors.SCREWED, BLUED, AND TATOOED.Thank you Trophy Nissan!

THANK YOU EVERYBODY FOR YOUR FEEDBACK! I AM PLAYING ON BUYING A CAR AND I DO EXTENSIVE RESEARCH ON THE DEALERSHIP AND VEHICLES. ALL OF THESE STORIES MAKES ME JUST WANT TO GO TO THERE DEALERSHIP AND TOY WITH THEM FOR THE UNJUSTICE THEY HAVE GIVEN PEOPLE BUT IM NOT I WILL DO SOMETHING EVEN BETTER AND TELL EVERYBODY I KNOW NOT TO PURCHASE A CAR THERE.

Trophy Nissan dealership is fraud. They suck! they are ranked #1 in dishonesty.

Me and my Gf bought a nissan altima 08 from them.. well lets say supposely...since my gf did not have any credit history they were not able to do under her so i was asked to sign as a co-signer. Before i even gave my information i told them and said i do not have a good credit history... then they were like its ok we don't need perfect...so after 10 mins the salesman comes and says we are approved. We signed all the paperworks and they said they need to do 150 pts check on the car since we are buying a extended warranty. so they bring the car after 2 days we signed the papers and after 2 weeks they kept calling her and said that she needs to come down there and sign the paper. since its way too far from where we live she asked them if they could fax it or something so she don't have to drive. But the guy on the phone said oh if u don't come and sign these papers we are coming to take the car back. i mean they act so rude that we are not paying for that car and trying to steal from them . When she get there they said she can't have the car back because the bank didn't approve any loans . I don't know why they didn't say that on the very first day we went over there. So noone of us would have that problem and now they haven't paid our downpayment money and right now i am overseas and she's having a hard time dealing with all this [censor]...i am very mad with them and i wish i could sue them for all this inconvenience that we had to go through and still i m

Trophy Nissan SUCKS...the customer service SUCKS...they are all in it together to screw the customer...I will NEVER buy from ther again and will give great advice to any of my friends and coworkers who consider buying from there...RUN...RUN...RUN as fast as you can...the the GREAT extended warranty that they push on you to buy SUCKS>>>>>>>>>it is NOT worth the money...RUN...Don't do it

If you want the most HIDEOUS experience possible buying a car, then Trophy Nissan is for you! Right out of the 1970's, unbelievable. We drove from Euless with an internet print out of a car in stock to buy a car. We were told it was in stock, we called 2 minutes before we landed at the dealer. We were rushed in to an office by a young guy who seemed very nice and we sat down. We asked to see the car. He proceeded to take our information ( name, address, number etc) O.K. no problem. We just turned in a lease car and we are preapproved with our credit union. Great credit, money down, solid citizens. He asked to fill out a credit app and get pre-approved. DO NOT DO THIS, every credit inquiry on your bureau lowers your credit score and it looks bad when you are ready to buy ( why has he gone to so many dealers?) He asked us what payment we wanted, how much money down, were we ready to buy today. We asked him, Can we see the car? He did not listen to anything we said, just continued with his spiel. I think they are programmed to follow a set script. We refused to answer anymore questions until we saw the car. He got the manager who started questions about, what payment do we want? We asked CAN WE SEE THE CAR? He said we should do the credit because "we don't want to waste your time or ours" 3 things for aspiring car salesman. If a customer drives 30 miles with a printout from the internet, they are buyers. If a customer has turned in a lease car, they probably have decent credit. If a customer says that he is preapproved from their credit union, they are probably buyers. We asked the sales manager, can we see the car. He didn't listen to us and continued talking in car salesman lingo. We got up and left with 5 or 6 following us. WE NEVER SAW THE CAR OR WERE OFFERED TO SEE ANY CARS. Don't waste their time or yours. Do not go to this dealer.

Well..Where do I begin? A few weeks ago I started searching for a used Nissan Altima..basically my dream car. I saw a red 2006 Altima on trophy Nissans website for $8, 197, and it had around 67k miles on it. We called and they invited us to come on in to see it. Upon arriving(from Grand prairie which is a good 35 minutes)we were showed the vehicle. It had hail damage and a spot where the previous owner had scraped a pole. We went to the office to negotiate..and about 15 minutes later we were told it had been sold last night.
They instantly offered us another 2006 Altima, which had 30k miles on it for 13k. We tried to get them to go down, because we honestly couldnt afford that much..we offered 11, 500k but they wouldn't budge. Finally he came down to 1295k. We walked out.
That night the Salesman called us because he had found another 2006 Altima with 38k miles that he could sell us for 11, 500k. We asked him several times, including calling him the next morning. He confirmed the price and said it was ready. We told him that we were going to come in for it later that afternoon.
Meanwhile, We went around to several banks online trying to get approved for a car loan for that amount. In this tough more restrictive economy we got declined. Finally we called State farm, who we have our home and car insurance with, they went above and beyond and got us a loan. We traveled 40 Minutes to sign the loan docs and get the check.
Started out to trophy Nissan(another 35 min drive). When we got there, we went to the salesmans office and he came out to meet us. He informed us that the original red Altima had not been sold and we could test it out. We got in the car and waited for him to get the keys. While waiting another salesman came out and informed us he had already sold that car!
So we went to see the 2006 Altima for 11, 500k that he had called us about. He couldn't find the key and said he would have to have one made. Went to see the car...full of scrapes..not checked, Not inspected. Not ready as he had said.
We went back in the office and then they had Me a test drive yet ANOTHER Altima(which had 90k miles)..for 10k! We said no way, then they dropped to 9500k. We still said no.
We asked about the 11, 500k Altima(The one we had come for), check in hand. The manger came in and informed us that he couldn't let that one go for more then 13k! He finally came down to 12k. We asked him what had happened to that price the salesman quoted us several times. He stated it was mistake. Uh yeah sure, whatever.
He would not honor the quote, even in the good name of customer service. After we explained that we had taken off early from work and found a babysitter for our two small sons BOTH days..still no budging. We ended up walking out very upset, having spent about 2 hours there the day before and 3 hours this time. All the while being given the run around, vehicles were switched around on us several times!
This is the worst experience I've had trying to buy a car. They have basically no customer Service.

Bait & switch is the term to use. When you arrive for an appt. the car was sold a few minutes before you arrived and they push an older version. They hassle you to the point of being ridiculous. These salespeople are rude & inept...managers aren't any better. Finance people lie and treat you with little respect...wish I had seen these reviews earlier. My opinion is that these people are dishonest !

On New Year’s Day I decided to buy a car for myself, thinking it would be great way to start the year, so I went to TROPHY NISSAN OF MESQUIE, TX. But when I got there, I have to say it was one of the worst experiences of my life.
The sales man named ABU of Indian decent insulted me, he was so ill-mannered and he does not know the value of his costumers, and he thinks that his costumers are a waste of his time and he told me this in his fuming accent. ABU has no amount of etiquette and is most disrespectful man that I have ever met.
ABU has no manners on how to treat his valued guests it seems as his parents never taught him any. He raised his voice and insulted me various times and when I confronted him about his about his attitude and said I will talk to his manger about his behavior, he replayed “go ahead see if I care”.
I would not recommend this place to anyone, TROPHY NISSAN OF MESQUIE a place where guest have no respect and salesman like ABU are shameless.