Nissan
Reviews and Complaints

Late Payment Removal Request regarding account #2500659****
To Whom It May Concern:
I was a loyal customer of Nissan Motor Acceptance for quite some time and couldn’t be happier with my decision to join the Nissan Family. You’ve always offered some of the most innovative, safe and reliable vehicles in the industry.
Unfortunately, I took advantage of our relationship and failed to submit my monthly payment on time. It was an exceptionally busy time and my life as I was balancing the opening of a new business while studying for the CFA to fulfill one of my long standing career goals. Now that I have found a prosperous balance in my life I honestly cannot associate with the person that let this payment obligation go unattended to. I fully respect my obligations with Nissan Motor Acceptance and have worked diligently to amend my relationship with you by regaining your trust. A brief look at my account will reveal I have successfully settled my account since my unfortunate lapse of judgment.
Recently, I have begun search for a more financially rewarding career in business and it has come to my attention that my late payment with Nissan Motor Acceptance may negatively affect my chances of obtaining a career in the field I am pursing. As you may know, FICO scores are being used more and more in the selection of prospective job applicants.
In light of my renewed focus and demonstrated commitment to rebuilding my trust with your company, I am requesting that you give me a second chance at a positive credit rating by revising the late payment as reported on my three major credit bureau files (Experian, Transunion, and Equifax). I sincerely hope Nissan Motor believes in their customers and I humbly request your consideration to allow me to pursue the career of my dreams. I appreciate your time and look forward to receiving a favorable decision from you department soon.
Regards,

Michael Restrepo

Dears, Nissan
I am Egyptian one who owned N 17 car since 03 of December 2013 with Chassis No 17982 and Engine No 777561.

When I was about to buy a new car I selected N 17 (Nissan Sunny) for the next reasons.

1- It is Japanese brand, consequently it will be reliable

2- It has service center with 5 km from my home

Now I am remorseful, Because I went to the service center to solve a lot of problems without any feasibility then they sent me for another car service center far from me with 130 km which take my car 4 days to solve the problems, and they solved the next problem:
1- Dismantled the Tableau of car to catch the crackling voice
2- Change the broken parts which are broken by the nearest service center staff
3- Changed the bubbled tire
4- Change the defected brake kit
5- Arrest the gear box oil leakage
6- Install the loose stuffing for the rear bumper
and did not solve some problems and left the next problem:
1- Thump voice in the machine
2- Very high friction sound in the brake
And today my car engine fully stopped and does not respond to the contact key and stay down stairs like scrap after 9 months and 20000 km only and tomorrow i will extract it with rescue car and go to the nearest car service center which I do not prefer to deal with because they did some wrong practice with my car last Preventive time based maintenance (20000 km).

Your kind intervention is appreciated and your kind reply is highly appreciated
Please if you are not the concerned one, send me link to correspond
Thanks

Medhat Salah
E-Mail: [protected]@gmail.com
Cellular: +20-[protected]

I was very excited to purchase the new NP200 in November 2013, but my experience has turned out very poorly to find out that the car have factory fault, the wiper of the car was not functioning well which some other days were working, first I was not worried because I thought it was a minor problem till my wiper stop working. Today (27 August 2014) I went to Nissan in Polokwane to get a quote on my wiper but I was not assisted I was sent from pillar to post and it was seems like I did not know what I was looking for. I have received a bad services from the workers. I don’t know what to do cause we are approaching summer (rainy season) and my wiper could not be fixed.

This is the worst customer service i've ever encountered. I have called nissan motor acceptance corporation (Nmac) on two occasions to request a copy of my title because I am changing states. I spoke to someone named darrell and a woman. After providing false information, I called both the ny and ma dmv's and was told that nmac is completely wrong in the process. Nmac said the ma dmv would take 30 business days to release an electronic title into a printed one. Ma said it would take 1 business day. Nissan said they would only send ny the copy of the title - ny said they could not accept the copy unless it was from me.in the midst of all nmac's incorrect information, the customer service representatives were downright rude. One of them, darrell, tried to lecture me on what an electronic (Duh) title means and the second one would not provide her name. The second rep, a woman, also hung up on me when I asked to speak to a manager. Both reps told me I would have to keep calling daily over the next 30 days to see if my title was received from the dmv yet and hope that I could get the copy request in on time. Horrific and rude customer service reps. Nmac needs to clean house of these people. I've gone through two other car loan providers over the years, bank of america and chase, and never once ran into these problems. Nmac sucks!

Dear Sir/Madam

I have two complains/enquiry regarding Nissan Leaf I just purchase here in Iceland last month.

1. Is the commercial agent for Nissan here in Iceland (company name is BL) entitled to refuse Nissan Leaf owners for factory warranty because the car is bought through other channels than its retail outlet? I just bought Nissan Leaf 2014 from another retail, imported straight from USA and the commercial agent here is Iceland has issued a statement that the factory warranty is not valid for those cars. Is that possible?

2. The Navigation system in the car does not cover Iceland. Is there any change to acquire a Navigation system for Nissan Leaf that covers Iceland?

Thank you in advance for looking into this.

Best regards,
Arnar Bragason

My transmission on my 2009 rogue stopped working 100 kms from red deer alberta. I was in the midddle of no where with my family. I phoned the dealership Gord scott, for assistance. They said your care service had expired; no help offered. I then got AMA to tow the car to the dealership. After 5 hours they found out the transmission was finished. The warranty was 10 year /200, 000. Mine was 203, 000. They said there was nothing they could do. To put in a transimission was $ 4700. Nothing was offered to me and I had to sell my car to the auto wreckers for 1250.00. I maintained the car, new tires, battery, brakes, clean oil, windshield. I went to a honda dealership and explained my situation and they gave me a good deal on a new car and gave me a brand new loner till my new car came in. I am writing to all my associations I belong to ( and I belong to many) and tell them how wonderful and caring this multi billion dollar company is towards their owners. PS If a transmission fails at 203, 000 kms, as a company I would be concerned about the product and find out why it failed; not this company.
Go ahead, take your chances and buy something from them. Maybe they need the money for their snowman ads this winter.
never again

Nemet nissan did not honor their own advertisment printed in the new york daily news on july 27, 2014. Over the course of 2 days I negotiated, in person, for the sale of a new 2014 nissan murano s awd. I test drove the exact vehicle I was interested in purchasing on july 30, 2014. When I sat down with the sales person to finalize the deal, the sales manager, mario, was brought over. This is the sum and substance of that conversation.
I asked if he could do better than the advertised buy price of $22, 057. He stated, no, the price would be $22, 057 + $1915 taxes and title and dmv fees. I consented to buy the vehicle at that price. Mario then asked if I was financing the vehicle. I replied, yes, over 72 months at 0 down and 0.0% financing, as the ad stated. Mario then replied that there would be a finance charge despite the fact that the ad clearly stated "finance for 72 months @ 0.0% apr for 72 months with 0$ down." when I asked why, he said b/c the ad states that offers cannot be combined. But I was not combining any offers. Mario then said, the price of the car $22, 057 included a cashback rebate of $3500. Mario continued that if I want the 0% finance, I would have to pay $25, 557 + tax and fees for the car. Or, I could get the vehicle at the advertised price of $22, 057, but with a finance charge that would bring cost of car to over $27, 000 + tax and fees. This was outrageous to me, violating the clear language of the ad and the fine print.
I asked him to show me in the ad where it stated that I was getting a $3500 cashback rebate on the vehicle. He could not point to it in the ad or fine print.
How can dealerships get away with this misleading advertisement and fraudulent business practices? The ad clearly stated new 2014 nissan murano s awd. Buy for $22, 057. It clearly stated finance for 72 months @ 0.0 apr for 72 months at 0.0% down.in the fine print it stated, prices include all costs to be made by consumer except tax, title and mv fees.
I spent 2 days at the nemet nissan dealership, and I never once heard of a cashback rebate that was applied to the murano price. Again, no where does the ad or fine print say that a $3500 cash rebate has been applied to the murano price. This kind of consumer abuse by car dealerships needs to stop. I was willing to buy the car at their advertised rates and financing and they would not honor what their own ad said. They wanted to fraudulantly tack on an additional $[protected] that I caught them on.
I will never consider doing business with nemet and I suggest you be careful if you find solicit their business.

What you are about to read is my ### experience at
Woodchester Nissan.

My family have now purchased 4 cars from this dealership.
Very nice salesreps, why? Because they are trying to sell you a car...of
course they're nice. They make their commission out of my pocket. As far as
their customer service is concerned, it's c***.

We are a regular customer of Nissan and I purchased my
first car from Nissan in September 2013. No doubt I loved my car since it is my
first car, but from the moment I bought this car it has been making a noise
every time I break (video attached). I went back to Nissan for this issue in
September 2013 and due to weather conditions (thunder storm) they could not
hear the noise. Luckily I had made a video and showed then the video where you
can hear the noise and they told me I would have to come back because they are
busy. I went back a month later, and they checked my car (so they said) and
told me they checked the brakes and there is nothing wrong. I went home and
figured that it was sorted out. I realized it wasn't. I could still hear the
noise and it was now winter. I called Nissan, spoke to my salesrep, Tony, and
explained about this noise. He asked me to come in and see the service guys. I
told him I have seen them twice now but he assured me things will be taken care
of. I told him I will make an appointment and come and can only come on
Saturdays because I work 8-5 on weekdays. I also explained that I drive to and
from work every day and this noise is making me wonder if this is a
manufacturing/part issue and could be a danger to my life. I have never gotten
into an accident with this car and I keep this car very clean and tidy. I am
worried that this noise could potentially be a life threatening issue because
this always comes when I brake. He assured me that Nissan would look after
their clients because they make long term customers not short term. I told him
I have been happy with my car so far expect for the noise that every time I
hear the noise it fears me. I came back sometime closer to December again for
this noise. They were unable to take me due to them being short staff. I left
without any answer and no phone call from them prior to me coming for my
appointment to advise me not to come because they were short staff. I went for
a vacation to Pakistan and returned end
of Jan 2014. It has now been 4 months and I have gone to them numerous times to
get this problem sorted. By now my family was concerned about safety issue with
my car because they have driven my car and heard the noise, my co-workers who
have sat in my car, my manager, my friends, who all heard the noise by now,
most, if not all, in 2013. Unfortunately I don't take vacations to go to Nissan
and spend my fun filled say at Nissan, but it seems as if I do. I've been way
too many times now, every time I go home with nothing resolved and no one there
explains what the issue is. I went again in March and nothing got done. It was
now coming close to my regular maintenance.

I was at 21000km, even though it was under a year, so I
booked an appointment in June 2014 to get this noise taken care of and get oil
change/ winter tires take off etc. I took my car in for service and waited 4
hours for my car. When they returned the key they told me they had taken care
of everything, and I said perfect, what was the noise, and he said well we
didn't really look at that. We think it's just a maintenance issue. I told him I made the appointment for that
reason, you guys took care of everything that you need to charge me for, but
that noise issue. I again went home with no answer about the noise in her car.

How can this be a Maintenance issue if I was hearing the
noise from the moment I bought this car. If it is then it's not on me, it's on
Nissan that sold me a faulty car. I made an appointment for Tuesday July 22,
2014 at 4pm because Nissan is short stuff at that location and cannot
accommodate me on a Saturday and the latest they can take me was at 4pm since
they close at 5. I left work early with all my Work pending which I will have
to now do after I write up this complain. I got there at 4:06pm and the first
thing the guy tells me is if I am leaving my car. I told him I was not aware
that I would have to leave my car, no one told me and I have no means of
getting home. If I was informed then I could've arranged for a ride. And plus I
have no other means of getting to work if I leave my car here. He told me I
have no choice but to leave my car because they leave at 5 and they cannot have
a look at it right now. He told me to wait and someone would take the car for a
ride with me to hear the noise. I was very angry and upset at the service. I
told him I have a video of the noise as well if he can look at that and at
least give me some answer. He said to wait and someone will be with me. I
waited for half an hour, and it was now 4:35pm when they asked me to take the
car for a ride to hear the noise. I took the car and the guy heard the noise
right away and said okay we can take it back. I go back and ask what it is and
he says it is a maintenance issue, I told him it can't possibly be. I reported this issue the moment I bought the
car, your salesrep is aware of this as well and your history on your database
should show that I came multiple times. He said yes it does, but they only just
heard the noise in June 2014, I told him I didn't even take it for a ride in
June. How can they hear it. Nor did they tell me they were going to take my car
to hear the noise. He told me that only car parts issue are covered with
warranty not maintenance and that I will have to pay for this issue to get
sorted. I told him I am not paying for anything. I have been here many times
now for the same issue. This is not something I have to pay for. This happened
right when I bought the car and I have expressed my concern right away so I
don’t know what I need to pay for. If there was an my issue this should've been
taken care of before selling me the car, a broken car. There is no way I kept
bringing the issue now and no one has done anything and now you're asking me to
pay for something. He told me that to even look at my car issue that I have to
pay $50 fee. I don't know why I need to pay for an issue that I have been
bringing my car in for many times. He told me that I have to do this if they
want me to have a look at the car. I told him there is no way I am paying
because this is a brand new car and it should not have maintenance issue. He
said you need to have your oil change etc. after a full year or after you have
driven it for 24000km. I said fair enough, although a brand new car doesn't
need to have heavy duty maintenance issue, simply an oil change, but let me
tell you that I came last month in June for maintenance on my car. They took
four hours and gave me the key and said all maintenance work has been done. Now
at that time my car had ~21-22000km and it had only been 10months so not sure
what case you are trying to make here, but I had everything done on my car well
before it was due since this was actually my second oil change and first full
maintenance from Nissan (whatever that means). And let's not forget this is a
brand new car, with no accidents, no damage, no bumps, no scratch, and clean
inside and out. He told me that if there is a maintenance issue then I have to
pay. Pay for whattt exactly. Everyone keeps dodging the question when I ask
what is wrong with the car? do I have a faulty car...? is this a danger to my
life driving this car? if so, you guys should really recall cars or at least my
car. Your own experienced staff are unable to figure out the problem and have
given me no answer. The noise is getting louder now, not sure if this is due to
weather, or my faulty car seems to be getting worse which poses a threat to my
life, but your experience staff either don't know what is going on, or they are
lying to me. I told him I get no answer from the time I bought the car and now
you're telling me I have to pay. The guy now is making up all sorts of issues
with my car. By now I am so upset that I left to get some air.

5 min later the guy came outside and said they will look
at my car without the $50 fee but if this doesn't cover my warranty that I have
to pay. I am in tears at this point and told him listen, I am not trying to
give you a hard time, but I have been here way too many times and waited over 2
hours every time and nothing is getting done. I am scared for my life while
driving this car because I am assuming some parts are messed up. I am no car
genius but I am not stupid. This is not an issue that I should be paying for an
you know it. He said he will do the best he can to help me but cannot guarantee
anything. I told him I came to Nissan, bought a car, my family has bought 3
other from this very dealership, I regularly pay my payments with no issues,
got maintenance done from Nissan, been here 5-6 times now for the same issue
and you're telling me you cannot guarantee anything. I am proving a service, I
am a customer and you're telling me you understand my issue but cannot
guarantee anything. You guys don't want to take ownership of the fact that
there is something wrong with the car from the day I bought the car. This is
your car, take the ownership and fix it. I am not telling you that I don't want
the car or it is a piece of ###. In fact I love my car. It's my first car and
I love it, but the issue still stands and it needs to be taken care of, not at
my expense but at Nissan's expense. I should never had this problem to begin
with. You can check the car and check the history of the car, I have done no
damage to this car and in fact I have taken it with more care than anything. During this whole one hour conversation I had
made eye contact with the manager about 3 times, he was sitting about 7-10
steps from where I was, he walked by me twice while I was talking to the
customer service guy, could hear me talk and express my concern and anger, saw
me wipe my tears but not once, NOT ONCE did he come up and asked what was the
issue, not once did he looked at the situation and asked if everything was okay
and he can help me, not once. I don't get why he works there if he is unable to
sort an issue out or even come out of his office to ask a customer if there is
an issue. I kept asking the guy to help me and he said there's nothing he can
do, only the manager can do it yet he didn't ask the manager to come out to
help. Nor did the manager had the decency to come out and offer his help.

I agreed to leaving the car for them to have a check, I
have asked them to give me a call if there is anything and to let me know what
the issue exactly is. He agreed and I then walked away. I was then waiting for
my ride, 10min later the customer service guy comes up and says we cannot take
this car today and you will have to bring it again on Thursday. I asked why,
and to that he said he guy that was going to look after my car is off tomorrow
and so he can old start on it Thursday and I ca expect my car Friday or
Saturday. I told him you got to be kidding me, why can't anyone else look at my
car and he said it's because he wants this one guy to look at it because he
went for a test drive with me, and I said that's alright, I have a video I can
send or someone else can take my car for a ride tomorrow, in fact I will stay
if someone can take it for a ride right now and he/she can look at it tomorrow
and he said no, he can't take it right now and I will have to come again in
Thursday. I told him I will have to come after work on Thursday because I can
no longer leave work earlier and he said they leave at 5pm so I will have to
come before that. I told him I need a spare car or a rental and he said he
cannot do this, and I said what about your manger and he said we cannot do
anything. By now I know he was along things up, not sure if they have a staff
issue but to be honest that's not my concern. He gave me the key and walked
away. So now I am expected back Thursday and to pay for the issue I addressed
from when I bought the car. Very unprofessional and horrible customer service.

I work at Univar as a service coordinator and my job is
to deal with customs concerns, to help them, to provide help/assistance/service
to our valued customers so I deal with customer all be time. Never once have I
treated a customer in such a way that I was treated. I have never done the
following

- tell a customer they cannot help me because it is not
in their hands.

- tell a customer that I cannot guarantee anything

- look at a customer and walk away knowing there is an
issue

- walked away from a situation where the customer is
unhappy with our service

- tell a customer that they know there is an issue and
this issue was brought us before but I cannot help you

- tell a customer to call at a certain time but then when
they call to address an issue, tell that it's an hour before I go home so I
cannot help you right now

I can go on and on but I will stop. I've never had such a
horrible experience. If I provide this kind of customer care at work then we
wouldn't have customer. I represent my company while at work, when people call,
they do not call me as an individual, they call my company, and to my company
these are all valued customers. When I work 8-5pm I make sure I don't work as
an individual, I represent my company and I have to address every situation
based on the moral of a company. If I fail it makes Univar look bad and just
like that, if an employee fails to provide service it looks bad on Nissan Canada.
I didn't come to buy a car because I have a relative that works at Nissan and I
get amazing deals, but because I want to own a Nissan as my first car (and even
if this was because I have relatives at Nissan it shouldn't matter because at
the end of the day I am a customer of Nissan). I don't know if these locations
are individually owned and frankly speaking I don't care. When I stand at
Nissan and talk to their representative, I am talking to Nissan, not Joe's
Nissan or Bob at Nissan.

I want to point out the fact that I have addressed
concerns with this car many times to different people at Woodchester Nissan. I
have told them about the noise and about a possibly faulty part in my vehicle.
God forbid if I get into an accident or something happens to me then rest
assure that I will make a point to sue Nissan. I have time and time again
addressed this, I have my video, email, coworkers, manager, friends, and your
own records that shows this. This is not at all a threat so please do not
consider this a threat. I am simply trying to get an answer. If this is a
faulty vehicle then I need to know and I do not feel comfortable driving a
faulty vehicle and putting my life in danger. All I want is to have my car
fixed. And whatever is making this noise to have it fixed. I love my car and I

love diving a Nissan, but I am very unhappy with the service for the past 8 months.

I love my vehicle, but I Believe I have gotten a faulty
vehicle. And I am genuinely scared for my life every day I drive and every time
I brake and hear this noise. I cannot guarantee that this issue may be putting
my life a risk, but you cannot confirm otherwise, or at least your staff at
Nissan cannot.

I find it ironic that just on Monday I was telling one of
my coworker to order a Nissan Altima from the company (outside salesrep have
option of choosing a car) rather than Ford Fusion. She ended up choosing Nissan
Altima as her first choice because I always told her I wanted that car to be my
first car. I ended up settling for Nissan Sentra due to lower payments, but
that has always been a car I loved and the next day I get hit with this ###
customer service.

Please let me know what you are able to do to help your
'valued' customer, hopefully a valued customer.

I do not know the names of people I spoke to, but I can
get this for you if you require.

Thank you,

A very unhappy and disappointed customer

Nissan LEAF SL brand new had 90+ miles per charge. A great car then.
Now after less than 2 years, and 15k miles, cannot use the car if traveling more than 60 miles in any given day. Very crippling. Forced to often use my gas ICE car and leave the LEAF at home. But still paying the monthly car loan payments regardless.
Also air conditioning compressor rattling sound on a once silent electric car.
Took to 3 different Nissan dealerships and contacted Nissan USA and they all claim this is normal.
Did not exist in 1st year when new, but still normal?
So you pay $44k for a car, and now after 2 years can only use it for 1/2 of what it could drive before? So you are only getting half a car. But paid double its value.
At least if you lease one, you can give it back when the battery is bad after just a few years.
Nissan knows this to be a problem, as they bought back a number of LEAFs in Arizona, to appease the customers and avoid any class action lawsuit.
Nissan LEAF 'Passive Battery Cooling' is a design flaw, not unlike the Boeing Dreamliner fiasco.
Other EVs do not have this problem after 2 years, including the Mitsubishi and the Chevy Volt. They knew how to design their battery cooling systems and did not gamble with a cost saving 'passive battery cooling' engineering design flaw like the Nissan LEAF.

I bought my car (2011 Nissan GTR) from Sunridge Nissan Calgary about 7 months ago. It was an American car but fully certified with Nissan dealership in Canada. It has about 17K Miles on it at time and they sold me with full Nissan warranty. I bought extended warranty of First Canadian from Nissan that covers 100, 000km full warranty bumper to bumper(Nissan sold me that warranty for about $5000 CAD). Car has nocking noise in transmission so I took back to Nissan and they did change the part on it. I was very upset that they sold me the car has already transmission problem in it but I did not said anything. (Bad customer service). Car works fine then.

After 6 months I have start driving from Calgary on 22-May-2014 to Vancouver for my road trip. After driving my car continuously
for 8 hours I decided to stop for lunch. Pulled over at the restaurant and couldn’t reverse my car into parking lot as I have experienced “T/M System Malfunction-Visit Dealer” Error flashing light. I tried shifting gears into Drive 2A appeared in the gear selection box. Tried Reverse. Selected but started flashing. No drive. So I put back into P. Turn
off for a few moments. Turn back on and the T/M fault still same. Car wouldn’t drive into 2, 4 and 6th gear. It only drives in 1, 3 and 5th. I Called Nissan Kelowna and they are willing to help me but 3 hours or drive from where I am. So I called local dealership in Kamloops but they don’t have GTR technician to diagnose my car. Drove to dealership in Kamloops Nissan 7km away and parked.

I called Nissan Canada roadside assistance and customer service guy simply told me this is American car however you bought in Canada but we don’t have any support for you, with out even thinking of my position that I am stuck in mountains, have little cellphone reception and low phone battery with long distance charges.

Then I called Nissan America roadside assistance and they told me the same thing and emphasize me to call Nissan Canada. I called Sunridge Nissan Calgary and told them that I am having this issue and they gave me my First Canadian Auto Insurance policy number to contact them knowing that this car is still under Nissan’s warranty. I did contact First Canadian and they said because your car is under warranty from Nissan so Nissan should cover that. At that point I have already spent good 3 hours to contact all these support and still no conclusion. Then after 30 minutes I received call from Nissan America and they are telling me that we can tow your vehicle to closest dealership but it is 265km. We only will cover 50km for you rest of it you have to pay from your pocket. I told the customer service lady that Nissan should cover all towing cost because it is not my fault that your GTR tech is not located at this dealership in Kamloops. Then she puts me on hold for 40min and told me that she did spoke to her supervisor and agrees to cover full towing cost. (Not to mention, next day I received call from towing company to pay rest
of the amount for my towing). Later that night my friend picked me up and dropped me off in Vancouver. I missed the wedding where I suppose to take part of.

Next morning on 23-May I called South Side Nissan Vancouver for my car and their GTR tech refused to listen what happened to my car and didn’t show any customer respect. Later that day I visited the same dealership and spoke to service manager as I was very upset with this all situation and their bad customer service. Manager was very patience to listen my story and
assured me that he will help me out and he was apologized for his tech’s rude behavior.

Service Manager at South Side Nissan Vancouver informed me that they did not find anything wrong with the car. They hooked up computer to my car and scanned all parameters but the “T/M System Malfunction-Visit Dealer” Error light is gone. They did spoke to engineers at that point. Their engineers looked at scanned parameters but for more investigation they want me to generate same situation again so they can figure out what really went wrong. They can easily recognize the problem occurs at that area but unable to pin point exactly where in transmission.

So I picked up my car and start driving with fear in my mind that it will break any moment on road and I will be stuck again. Finally I
parked my car and start driving rent a car just so I am comfortable driving on my vacation. I couldn’t take risk with broken car while on vacation with my family. After 2 days I decided to take my car to Seattle and give a good run so I might able to create same T/M failure situation. I had good run to Seattle and way back around 500km on it but no light however I did found the even gears
2, 4 and 6 are not very smooth any more. Specially 2nd gear has a rattling noise. Sounds like gear is grinding between shifting down automatically from 2nd to 1st. It was very unnerving for me but I continued my drive to Calgary same day and still no failure after completing another 1200 km.

Next day on May-28-2014 in Calgary I went to Sunridge Nissan and spoke to service manager. He was un-aware of the situation but also saying it could be the way you are driving this car to the limits. He was arguing and wouldn’t let me
complete my story regardless of what happened with me and my all trip went bad because of the car and they treated me with improper customer service and bad behavior. The service manager even cuts me off during my story and lost totally his patience and shouted on me saying couple of times “Shut Up”. Finally He booked me for Jun-03 Tuesday morning to diagnose my car. He kept repeatedly saying that it could be the way you drove this car.

If driving this car on highway for 8 hours with speed limit of 110km continuously is improper way of driving performance car then I don’t know what would you call the cars on track continuously driving for hours yet pushing limits on engine.

If Nissan don’t respect their customers who buy their top of the line product then it is hard for them to compete. They must make their internal communication system better and respect the customer. Personally I am reluctant to buy any Nissan product now and contemplating if I keep this performance car.

On Jun-03-2014 Tuesday, I dropped off my car to Sunridge Nissan dealership. They took about 5 hrs to figure out what went wrong. The service guys told me there was actually “nothing” wrong with the car, which I didn’t believed. I spoke directly to GTR tech and he told me that we suppose to Re-Learn transmission when your car here for service but we missed it. So basically it was just the synchronization between transmission electronic and physical gears. He told me now car is all
good to go as he has done complete Re-Learn process. The service manager was really mad because he came to know that that’s his own service department fault to miss transmission re-learn and thought the car was in kilometers. He was so
rude to me and fighting me to pay for his fault. He doesn’t know how to even talk to his customers. I was amaze why they have him as service manager. He doesn’t know what work is being done, what are the GTR services and how to talk to customers.

Sure enough! After 2 days I have got “Service Soon Malfunction-Visit Dealer” Light on. Car was functioning fine but Error Light was continuously on. Then I took my car to Fish-Creek Nissan in Calgary south. The hooked up computer to my car and told me that they have the history of “Malfunction Error” but it’s been never cleared properly. So their GTR tech Re-Learn transmission again
and since then my car is good.

So bottom line is Bad Bad customer service and vehicle service experience at Sunridge Nissan Calgary. I would never go back there again.

I bought some parts for my car from the company www.nissanpartszone.com. After I received them, it turned out that I needed more parts and I returned to this website. I haven’t found necessary things and contacted the live chat agent, but he couldn’t help me and was really useless. I wasted time and money, and I was really angry with them. I wonder if there are other people, who had the same experience. Let’s share views about this website.

A friend and I went to look for new car, a salesman greeted us, and started explaining the features and benefits. Nowdays, 90% of new car shoppers already did searching and there is no need to go thru again. I asked to stop but the older oriental salesman continued on and on. He started getting mad and started yelling at us. I told him to stop and he continued on. It was a Saturday and the only manager on duty was their used car salesman, he told him to stop but the salesman continued on. We had left and had sent a few emails to that manager as well as the owner of the that specific dealer. After numerous request, NOT even one replied. This location is POORLY MANAGED, salesman are incompetent, no intergrity. no salesmanship, unprofessional, even the manager and owner did not bother to reply. It is a good indication they did not care about the business. Extremely poor service. Do NOT Go there, there are many other choices to choose from. A bad experience to buy a Nissan. I am very surprised this dealer would hire saleman so impolite.

My tire punctured due to a coil spring breakage putting my life in danger even though I had done my car check up at my Nissan dealership few weeks before the incident. It seems this is very common for Nissan Versas. This left me stranded on the service road of the high way. I called road side service assistance to tow me out but their phone lines were too jammed that the automated service took my number so that they would call me back. After an hour waiting on the side of the road, a police car passed by me and called the highway towing services (Top Speed) to get me out of the middle of the road as my situation was dangerous. Since the towing company had to drop me off somewhere, they took me to the nearest garage. As I waited for the road side assistance to call me back again, I had to begin with the repairs to my car since I needed it to go to work. By the time the road side assistance called me back, they informed me to call my dealership to ask about the repairs. As I called the dealership they told me that the extended warranty would only apply if the repairs were done at the dealership. Since I was not informed of this earlier, the repairs had already begun on the car.

Besides this incident I have never taken my car to any other place then my Nissan dealership for all the check-ups, oil changes, and repairs.

Since I was misled and misinformed by Nissan and have been paying the extended warranty for the past 4 years, I have contacted Nissan Canada’s customer service for compensation for the repairs that were done to the car, especially that they had missed checking the coils during my check-up. After dealing with the dealership’s technical services for few days, he then informed me 3 days after the repairs were done that he would require the broken parts that were removed from the car. Why was this not mentioned the day of the repairs so that I could have actually gotten a chance to take the parts from him then and there? Obviously, to my luck the garage had already thrown the broken parts out.

Due to this lack of communication from Nissan’s end, I am now obliged to pay $800 even though I have been paying for the extended warranty for the past 4 years. I find this unacceptable, and feel that they are taking advantage of me. I have called the dealership, the road side assistance and Nissan Canada numerous times during the month of the incident and have been transferred from one person to the other without any updates. This is not the service that I deserve and that I have been paying for.

Finally the customer service at Nissan Canada called me back to get the documents from me, and I haven’t heard back since. Every time I call, they put me on hold and tell me the person that can actually process my file is too busy and will call me back, but they never do. This has been going for a month now and is frankly insulting. I have never been mistreated this way and think that this is unacceptable.

If that is how Nissan treats its customers, I will take that into consideration when my lease will be coming to an end next year and will definitely be looking elsewhere.

As long as you do not have issues with your car you are fine, but the moment you do be sure to know that they can spin you in an endless loop and leave you stranded the way they’ve done to me. My experience with Nissan and Nissan Canada has been very disappointing.

Informed by Service Adviser that 2006 Frontier needed the timing chain replaced. But, according to a number of other sources including another Nissan service adviser, sales person and customer service person with Nissan Consumer Affairs - the replacement of the timing chain is not required UNLESS there is a noise when driving or some other driving problem. But, the consumer affairs' rep changed her information when she was told a Nissan Adviser was the only person that stated the timing chain needed replacing, even though there wasn't a noise or driving issues. Nissan service manager nor Consumer Affairs would not obtain a second review of the timing chain issue. If tbe adviser said it, it is true.

I bought a 2007 Nissan Frontier brand new. It was my first and was ready to pay more for a quality vehicle. Boy was i wrong. By. 120, 000 KM i had changed the two front wheel bearings, The fan switch for the heater, an electronic part for the gas guage. I am 59 years old and not the type to beat a truck so i can tell you i was very dissapointed with the Nissan quality. It's not worth paying more for a vehicle that is no more or maybe even less reliable than it's competetors. I've since then changed my truck for a Chevrolet. Glad to get rid of my NISSAN. It was my first and last

Just so unluckily end up purchasing a car from this unprofesional car dealership after 7 hours process by keep waiting over and over again for very lousy unknowledgable dealer named Alex and slow paperworks. But rushing us to purchase their insurance while we tried to contact ours. Car was handed still dirty, but since we stucked for 7 hours with a child, so exhausted while another staff named Ortega rushing to show the interior. Worst part she lied when asked about the miles number, she said it was not. I accepted it. But what a dissapointment when the next day finding out it was the miles and this dealer Alex sold a car with 2280 miles on it without telling us. What a rip off! My husband was put down to sign all paperworks without any chance to check. We trusted them while they cheated us. We complained but no solution at all from such a dirty game played and lack of customer service. We asked for changing with the other, but told out of stock which we doubt since the last car driven was still plastic attached on it, assumed that car was a lot less mile. And Alex just gave different stories which we don´t believe. At the end we had to stuck with 2280 miles car just like purchase 2 months used car. Just a nightmare and we really learn the hard ugly lesson from such a game they played.

I purchased 4 brand new tires in November of 2012 ($809.19), and on September 25, 2013, I had my 60, 000 mile warranty completed. I observed a nail in my front driver side tire on December 14, 2013, so I made an appointment (on-line) for December 18, 2013 @ 10;45 A.M. confirmation #X02032H60E. My service advisors name was Craig Sager, the maintenance schedule light was on also, but I think they forgot to reset it when I brought it in on September 25, 2013 (customer #: 569W000801 ). I was under the impression that the tires were still under the tire warranty. Lynne Thurmond told me upon being checked in, that they were a little behind. I had no problem with that. Finally when Mr. Sager did tell me my car was ready, he walked me out the door and told me "I had to split the cost because neither would pay the full amount". I assumed he was talking about the warranty on the tires and the Roadside assistance service the dealership has. Mr. Sager said "let me ask Lynne if I can let you go. I don't want you to have wait any longer". He did not show me the paperwork. He said something to Lynne (who was already outside with someone), then he said "she said you can leave". That was strange not giving me the paperwork, but I chalked it up to him saving me time. But the more I thought about it, it did not seem logical. if he could let me go, the paperwork should be finished. The tire that was put on my car did not look new to me. I did not notice it until I got home, and got out of the car to go in the house. I glanced at it and figured the white stuff was something that would come off. It bothered me so the next morning, I looked at it closer. The tire put on my car appears to be worn, and cracked. You can barely read the numbers on the tire, unlike the other three on my car. I have called Mr. Sager several times, left messages and he has not called me back. I spoke to a receptionists in the service department and she told me the last visit was in September. She was supposed to call me back and she didn't. I realize because of the holidays people may be out. But someone should have at least touched base with me about my concern. I have to drive to Dallas to Doctor appointments and I don't feel safe driving my car now. I spoke to Mr. Sager when I called him on the next day. I asked him if this was a new tire and he said" yes, we have to have a tire to replace a tire". I told him it did not look new and that it was already very worn . I also asked him if this tire needed to be balanced or aligned, seeing as I just had my sixty thousand mile service done, and he advised "no". My vehicle does not drive the same, it veers to the right, after I paid all that money for service that had corrected that. I have not been able to reach Mr. Sager since. I had double knee replacements I March 2013, and I use a cane to walk. I usually don't have to worry about whether or not the task was completed on my vehicle, because I have been a customer at this dealership for over fifteen (15) years. This is the third Nissan I have purchased, and the customer service was one of the main reasons I kept purchasing your vehicles. I really felt as though you honored your customer promise. I have had other issues but they were addressed, and done so in a timely and efficient manner to my total satisfaction. Each time you made it right. I want my copy of the paperwork for my car, and I need a new tire put on my car. The whole reason was that the tire could not be patched, so it had to be replaced. I feel like this person evidently takes advantage of seniors. I would bet this is not the first time this was done. Having worked in Law Enforcement for thirty-five (35) plus years I am versed at noticing fraud, or theft when I see it, especially when done to me. I may not catch it immediately but once I've had a chance to really look at the situation, I can put two and two together. Before writing you I left message for Mr. Sager and advised him that if I did not hear from him, I would notify Corporate. Anyone that looked at this tire would notice that it looks worn. I had just paid eleven hundred dollars for my sixty mile service which include tire rotation and balance which is also a part of my tire warranty. No one bothered to talk to me about that either. I had two people look at all my tires and tell me what they saw. Each time they asked why did my front driver side tire look so warn? I have another Doctor appoint in two weeks and I cannot dive this vehicle to Dallas. If I have to rent a car, are you going to pay for that?
thank You,
Deborah Sawyer

Nissan does not care about you. E-mail me at [protected]@gmail.com
My name is Robert Newpoff and I bought a brand new 2013 Nissan Pathfinder Platinum in November 2012. As soon as I bought it, weird noises like a crunchy sound came from the CVT (transmission) and the Nissan dealer service department said it was nothing. It did it more, and sometimes louder than others and always made a jerking noise. Just thought I would have to live with it. I had the car about 9 months when I drove it to Ohio to see my family and my brother looked at the car and told me I had paint peeling off the car. I got back to Memphis, Tennessee where I live and went to Jim Keras Nissan about the paint. I also want to point out that Jim Keras Nissan are good people and at no time are they at fault for any of what Nissan Corporate did to me. They said they would have to replace the whole back bumper with a brand new one and paint it. Between the bad noise in the CVT (transmission) and the paint peeling I decided to trade the car in for a 2014 Nissan Pathfinder, but this time not only did I buy the Platinum, but I bought the Platinum Premium. I took a huge loss trading the 2013 for the 2014. I didn’t even get a fair price on the 2013, but didn’t care, as long as I got rid of that headache. I was told they had the problem solved but guess they didn’t.
Now I am driving the 2014 Pathfinder and guess what? Not only does the CVT (transmission) do the same thing, but Nissan said it has to be replaced with a brand new CVT (transmission). On November 25th 2013, I dropped the 2014 Pathfinder off at Jim Keras Nissan to get the CVT (transmission) replaced. It will be there for the week I am in Florida and will pick it up after I get back.
I called Nissan Corporate and complained ([protected] is my case number) about 10 days before I left it at the dealer and told them I did not want this car anymore. I didn’t ask Nissan to buy it back. I just asked them replace it equity for equity for a new Pathfinder since they apparently have the problem fixed on all the new ones coming off the assembly line now. At least that was what I was told. The representative at Nissan told me it would take 10 days to get an answer and she called me today, November 27th 2013 and told me Nissan would not do anything, but for my problems they would make one of my car payments. Whoopee, the multibillion company Nissan wants to give me one car payment of $559 because they sold me a bad Pathfinder with a bad CVT (transmission). I lost it and I was furious. Nissan knew they were putting faulty CVT (transmissions) in the Pathfinders and that a small percentage of them would go bad. Oh yes, before I forget to mention it, the back plastic piece over the back window has a bad seal and has to be replace too.
I have done a lot of research and been in contact with 38 Nissan Pathfinder customers that have had CVT problems and the list will be a lot longer when I am done, and I will not quit until I get satisfaction.
I am going to write blogs nonstop about what Nissan did to me. I will do two a day. I am writing and calling every single news media for TV, radio, and newspaper I can find in the United States until I get someone to investigate what Nissan did to me. I am also going to ask the Federal Government to investigate this and I have plenty of names and phone number of others in my situation. I promise you, I will write so much all over the internet over the next few months, that when people do a search engine in Google, Yahoo and Bing, the first two pages will be about what they did to me. This will also be on You Tube very soon. I will only tell the truth about what I went through and what Nissan did to me.
I am going to find as many people as I can possibly find on the internet that have had the same problem (38 so far and growing) and when I reach about 100 people see if they want to file a class action law suit against Nissan.
I am going to have magnetic signs made and put them all over my car, so people will read these signs going the road and people will see the Pathfinder in parking lots and everyone will know not to buy one.
I am also going to have thousands, and yes I mean thousands of fliers printed up and put on carts and mailed and passed out letting everyone know how I was treated by Nissan and how I got shafted.
Nissan, you made the wrong person mad, and if you feel like going after me in a court of law for telling the truth to get me to shut up, then go for it, because I will not go away. I am sending a copy of this to the CEO of Nissan USA in Franklin, Tn. And also contacting the worldwide headquarters in Japan.
Please everyone who has had problems contact me at [protected]@gmail.com and e-mail me your contact information.