O'Regan's Automotive Group
Reviews and Complaints

Shady shady shady, they put my family in a car with no brakes. I had to spend thousands to get the car roadworthy. The mechanic, who has been working on vehicles for over 30 years, said he had never seen a vehicle so messed up. He even offered to testify if I took them to court. There were no brake pads, and someone had put a nail in the brake line to hide the problems. The dealership didn't even apologize. It was the worst experience I've ever had.

I bought a car from O'Regan's Automotive Group and they allowed me to personally check the mechanics, no problem, all happy faces. They gave me all the information I asked for and even reached out to previous service centers to find out what work had been done on the car. If you want affordable service, do it yourself, because these cars are not easy to work on and they are not cheap, so keep that in mind. I do my own mechanic work, so I know, and dealerships only have access to the pricier OEM parts, so don't search for cheaper alternatives and then get upset when your bill is higher than expected.

Quality work is great, but loyalty is terrible. After a big repair costing over 15k, my car wasn't aligned and they lost a set of winter tires. I gave the collision center four new tires of the same size for a perfect alignment. They installed the tires (which I paid for) and threw away three of the old ones. They gave me one damaged tire and a new one to replace it. When they released my car, they said they would find the missing tires. Later, they called and told me to bring my car in for an alignment because they had no record of it. So they gave me my car without aligning the wheels, causing another set of tires to be ruined. It was unbelievable. When I asked about the missing tires, they said they wouldn't replace them. The collision center only cares about money, not the customer. Good luck if you choose to use this collision center. I'd choose a different one.

They say they offer drive thru express oil changes but when you show up they turn you away and tell you to come back with an appointment. The service advisor that I experienced this with was *** at Oregans Toyota 3575 Kempt Rd Halifax. I reported this experience to the service manager *** and the excuse was covid 19 and limited customer waiting space. Well I was the first customer of the morning and I was not offered any other option but to come back later that day. Unacceptable for a car dealer this size who often calls me after my service experience to encourage me to upgrade my car. I would never consider buying a new car with a service department that turns away repeat customers that come in for oil changes. Customers do repeat their experiences through word of mouth and the internet. One bad customer service experience could cost a business thousands when the business economy is already having challenges due to covid 19. Remember there is alot of competition when it comes to servicing cars. Unsatisfied Customer

I bought a 2020 vehicle from O'Regan's Halifax in Dec 2019. The car is only 1.5 yrs old with 27000 km on it. Everything was fine until I went to the dealership for summer tires. A staff member said I urgently need to replace the brakes! He warned to expect yearly changes due to city driving habits. No mention of weather and salt issues! On May 19, I spent $638 on new brakes. Warranty didn't cover it, blaming my driving, not a defect. Why must I pay yearly for a new car's fixes? Why should I cover the cost of the manufacturer's subpar materials? What's the benefit of a new car then? I barely drive, especially during Covid - the car sat for 5 months at the start. I'll never endorse this brand; their cars have cheap materials and they charge us for their mistakes.

We purchased a 2020 vehicle from a Halifax dealership in April . Since day 1, we've had nothing but problems. The car always pulls to the right and all over the road. We've taken it to the dealership multiple times for alignment, but they keep saying it's the tires, even though we bought new ones. We rotate the tires and drive a bit, like they say, but it doesn't help. After a couple of months, we brought the car back and the service manager went for a drive. That's when he noticed the car pulling to the right. He suggested another alignment, and they said it was perfect after that. But we still had the same problem, so we took the car to a different mechanic for alignment. The mechanic asked if the car had been in a head-on collision. We've gone through 4 sets of tires because of this issue. We contacted the head office to get it fixed, and the service manager lied to them, saying the issue was fixed by rotating the tires. Meanwhile, our engine has been knocking. We mentioned it the first time, and they said it was nothing. We mentioned it again, and they ignored it. We had a friend bring the same model to compare, and they said they would look into it, but we haven't heard anything since. I think the dealership should compensate us or take the car back and give us its value (including the trade-in). The service manager is very unprofessional, swears at customers, and walks away when he thinks you're wrong. I would never recommend this Halifax/Dartmouth dealership to anyone. We only gave a rating because we had to.

My 2016 Titan D's has been in the Oregans repair shop since late June . I was told they were ordering a new motor 2 weeks ago. Yesterday I was informed they cannot source one anywhere, so this issue has persisted for 4 months.

I was in the market for a work truck, so I decided to check out O'Regan's Automotive Group's website. Their dealership is located on Robie Street here in Halifax. I noticed they had an employee pricing event going on until July 31st. I specifically looked at the GMC Sierra and they showed me the available inventory along with the stock numbers. I chose stock number 540, which was a grey truck with black wheels. The lease price came out to be $86 bi-weekly with a $4000 down payment (I even have a screenshot to prove it).

However, when I went to the store, they refused to honor the pricing and claimed it was a glitch in the system that had just been fixed that morning. I felt deceived and wasted my morning because I had taken time off work to visit the dealership, as I really needed a work truck.

In the last 4 years, I've had a big problem with my new ***. The steering and vibrations have been really bad, and I've spent over $5k on alignments, tires, and damage to my alloys. *** Halifax couldn't fix the problem, even though I tried. Now that my car is out of warranty, I took it to a German car specialist in Chester NS, and they fixed the problem right away. The service technician was confused as to why this problem had persisted for so long. He said it seemed like the back tires had never been adjusted because they didn't show much wear, while the front bolts were stripped. I've talked to *** O'regan about my experience, but they haven't done anything to help. I want them to refund the money I spent on unsuccessful alignments for the past four years, replace my damaged alloys, and compensate me for all the tires I had to replace because of the bad alignments.

We took our 2019 vehicle to the dealership on August 25th because the airbag light was on. They suspected an issue with the passenger side curtain airbag and ordered a replacement. However, replacing it didn't turn the light off. Further inspection revealed chewed wiring in the main harness and power lift gate. Driving was deemed unsafe as the airbags could fail in a crash. Our insurance is covering the repairs and provided a rental car. But as of September 27th, the vehicle has been at the dealership for over a month, with the necessary part not expected until mid-November. Frustratingly, our rental coverage ends today, and neither the dealership nor the manufacturer's Canadian office can expedite the part or offer further assistance. With 3 young children and a baby on the way, we rely on the van for daily activities and cannot afford the steep cost of extended car rental.

On Dec 13/19, I bought a remote starter at O'Regan's on 60 Baker Dr, Dartmouth NS B2W6L4 for my 2017 Tucson, costing $609.18. On Sept 10/21, it wouldn't start, so the dealer replaced the antenna coil under warranty on Sept 22/21, but the issue persisted. On Oct 26/21, removing the starter fixed the problem. On Feb 8/22, during a recall visit, I sought a refund since the car started fine without it. Despite the 3-year warranty, they offered only a replacement, not a refund. The warranty ends in Dec 2022, and they won't guarantee free removal post-expiry. Neither the dealership nor the manufacturer agreed to refund, citing the part's used status. However, reselling a faulty part seems unethical, and warranties should favor consumers.

I bought a *** Rogue 2018 car in June and within 3 months, I started having issues with it. The first issue is that the dashboard and system turn off suddenly and restart while I'm driving. It's really scary. I took it back to the dealer and they kept it for a week but couldn't figure out the cause. They told me they updated the system and asked me to take it back. I wanted a replacement since it was brand new, but they refused. I thought maybe with regular maintenance and updates, the issue would be resolved. But then more problems started to show up. All the sensors, including the emergency brake and blind spot sensor, would turn off with malfunctioning signs on the dashboard. I could usually fix it by turning the car off. But in the past few months, it's been happening more often and turning the car off doesn't help anymore. I also noticed that the steering wheel has become difficult to use and I have to use extra strength to turn it, which is really scary. I brought it back to the dealer, but they couldn't find the cause and said it might be a factory issue. They contacted the main company to try and resolve it. They managed to reset it, but they still don't know the exact cause and asked me to keep an eye on it. It's getting really scary to drive the car, especially with my wife and two little daughters with me. And now the malfunctioning signs are showing up again. The car has only 19000 Km on the meter and I never miss regular maintenance. It's risky to drive it and they still don't know what's wrong.

I planned to buy a used car on Oct 7th. The sales manager was helpful. They showed me the car and told me it is in perfect condition. I trusted them so I gave 500 dollars for a deposit and decided to pay the whole payment after one week. The company promised to provide me with a car in good condition. However, I found some problems with the engine when I checked under the hood. As the picture showed, I found some rust on the crash bar of the car. I wasn't sure at the time, so I asked the salesperson and they said it wasn't rust because this part was made of aluminum. But I was very aware that this part wouldn't be made of aluminum. I began to doubt the professionalism of the salesperson and the car dealership. When I went to the car dealership for the second time, there was a different statement. The person in charge told me that this part was made of steel. But when I contacted the general manager through email, he admitted that this part is indeed rusty, and he suggested that I choose another car, assuring that other cars will not have this problem. I began to doubt the professionalism and the quality of the cars of the dealership. So I insisted on getting my deposit back. I paid the deposit because I thought the car was in good condition, but now I found three different claims in three days, and I can't agree with them. I need to protect my consumer rights. I have every right to suspect that they are deceiving consumers. I don't think they have the right to keep my deposit because the quality of the car is not as described. It is definitely cheating and I hope that my rights can be protected as a consumer.

I got a 2016 Highlander from O'Regan's dealership, and they've been taking care of it since then. My car has around 49,000 kilometers on it, but I started having issues back in May. I've been to the dealer five times already. They replaced my transmission during the second visit because it was still under warranty. However, that didn't fix the leaks. On the third visit, they replaced two gaskets near the differential, but the leak persisted. They had to take my car in two more times until they finally (!) found the leak in the transfer box. They took my vehicle on September 23rd to replace the transfer box. It's been over five weeks now, and I've had to call and visit multiple times just to find out when my car will actually be fixed. Neither the dealership nor *** Canada has bothered to call me and give me any assurance about when it will be fixed. Today is already November 2nd, and my vehicle warranty expires in mid-December. I've been dealing with the service manager (***), and two service agents, first *** and more recently with ***. Throughout this five-month period, I also spoke to a *** Canada representative two weeks ago. They assured me that the parts (a bolt machine?) were on order and that my car would be fixed as soon as they arrived, supposedly last week. Needless to say, I'm frustrated that my Highlander still can't seem to be fixed. Even though the dealer has provided loaner vehicles on four occasions (especially since September 23rd), this whole situation has been stressful and frustrating. I've lost trust in the dealership and what they say (and to some extent, this reflects on *** Canada) because their excuses for the lengthy and poor service are becoming repetitive. I just want to be assured that my car will be fixed as soon as possible, and maybe they should consider extending my warranty for the five-month period they've been trying to fix it.

I took my Rav4 to a Halifax dealership to get an issue checked out I was having. They diagnosed a faulty wire causing my vehicle to stall when braking. During repairs, they broke a water hose, requiring antifreeze drainage and hose replacement. However, the fix didn't resolve the problem. Within a week, my Rav4 overheated, damaging the engine. The only warning was an ASL light. After towing it back, the dealership was confused about its presence. I explained the situation and they discovered a blown head gasket, a significant repair. They dismantled the engine for head cleaning and pressure testing. Post-reassembly, they found two of four cylinders were defective, necessitating a new engine for an additional $1100. A competent mechanic would have checked the cylinders earlier. The entire process took over three weeks and cost $5000 for a futile repair. I requested a work video, which wasn't provided. Proper diagnostics initially would have identified the cylinder issue, allowing for a quicker and cheaper engine replacement.

I purchased a pre-owned 2015 vehicle from O'Regan's dealership in Halifax on August 9. I opted for the extended warranty, which covers 60 months or 100,000 km from the purchase date. On July 8, 2022, I took my vehicle to the dealership due to revving and power loss. The technician found no issue and advised me to continue driving and return if the problem persisted. The issue continued, and on July 27, they diagnosed a transmission problem and deemed it unsafe to drive. The dealership chose to replace the valve body instead of the entire transmission. My husband retrieved the car on August 3. We traveled to NB for vacation, about 400 km away. On the return trip, on August 13, the transmission failed, nearly causing an accident with my granddaughter in the car. I incurred a $787.00 towing fee back to Halifax, expecting the dealership to honor their service. However, they refused to cover the $6000 transmission repair, as it was 3.5 days past warranty. I had only driven 56,000 km in five years. The dealership's request for a Good Faith Warranty to the car manufacturer was denied on August 18. I was dismayed as I had reported the issue twice within the warranty period. Due to the dealership's delays and inadequate repairs, my car was out of warranty by 3.5 days when the manufacturer refused to assist.

Let me start off by saying that since 1994 we have purchased 3 new vehicles and 1 used vehicle from O'Regan's Automotive Group. Our situation is as follows: We bought a used 2015 *** at a fair price and it came with a set of 4 winter tires on rims. We traded the 2015 *** for a brand new 2018 *** a couple of years ago and since the winter tires from the 2015 *** were still good, we decided not to get the winter tire package offered and were given other options instead. When we took off the winter tires this spring, we realized we needed new ones for the fall. We had the tires removed from the rims and stored them until we could buy new ones. This fall, we purchased 4 brand new - 225/60/R17 *** Ice winter tires at a great price and with *** rebates. Last week, we went to have our tires put on the rims, only to find out that the rims were 16" instead of the recommended 17" as stated by the manufacturer in all the documentation, including the decal badge on the driver side door. It's worth mentioning that 16" wheels were only specified for *** vehicles until 2009. My wife called the dealership - *** Dartmouth and spoke to *** to ask why we were given 16" rims when we purchased our 2015 Tucson. He explained that it was "common practice" to downsize rims. He also said that we should exchange our newly purchased tires for 16" tires and use the 16" rims we already had. He further stated that we shouldn't expect the dealership to provide us with 17" rims. The problem my wife and I have with the statement "common practice" is that we, as customers, were not informed or even remotely aware that O'Regan's Automotive Group changes equipment and parts related to vehicle purchases. It seems like they don't have to follow the manufacturer's guidelines and can impose their own rules without informing their customers. We contacted O'Regan's Automotive Group through their chat line service to address our concerns. We did receive a call from *** at *** Dartmouth and after talking to him, he said he needed to speak to the service department. He also mentioned the "common practice" clause used by the dealership, which I told him didn't make sense because the customer was never informed about this policy. *** called back and said that the Director of Customer Relations would call me directly within 2 business days. Unfortunately, that didn't happen, which is really disappointing.