Nissan
Reviews and Complaints

You bought a used vehicle, did you not see the dent in the hood? When buying a used car you can negotiate items to be fixed but otherwise the car is cosmetically as is. Why should they be forced to make a used car new for you after the sale has been completed?

Upstate Automotive is no longer a good business. When you buy a car and pay cash for it, you expect to receive your title. Beware, you may not! Also, they charge this stupid fee they call procurement fee, they may call it a administrative fee. WHATEVER, RIPOFF! Go on down the road or better off to another state...Over half of the dealerships in Anderson, SC are scammers. ALWAYS check with the Better Business Bureau to see what rating a dealership has.

I think upstate is awesome...how could anyone say other wise?

I think upstate automotive is one of the best car dealerships i have ever had the pleasure of doing business with. I have talked to Charlie Nappi directly and he has always been nice to me. I think that your complaints are unwarranted.

I recently bought a Nissan Versa from upstate and was in Florida at the time of purchase. Not only did Charlie Nappi make sure that every step of my purchase was completely painless, but he also met me personally to show me the ins and outs of the vehicle. I have been back to the dealership since then and find him to be a completely reasonable person. It is his job to make sure that things run correctly and I have never had an issue. When people get cars worked on they often think they are going to be screwed from the very beginning. This has been true with other vehicles I have had. However, I find that anyone who may have a problem with the service, or the people working on their vehicle should give them a little credit...if you could do it then you would, but people who work have got to get paid, and if you dont want to pay them then don't go there. There not trying to screw you, they aren't replacing one part with another bad part, and there not going to hold your freaking cell phone hostage (who does that?). I think you two are a perfect example of irrational people...and if you don't want the new part broke then don't ###ing break it yourself to get your money back.

I agree 100%. I just took my 2000 Nissan Sentra in with the check engine light on. They diagnosed it and said it was a Mass Air Flow Meter and it would be $701.00 to fix. We picked it up to decide what we were going to do with it and I could barely get it home. My husband found a broken part under the hood and when we went back to talk with the "service manager" we were yelled at by another service guy and the manager never apologized and basically said tough and slammed my hood and then told us good luck! They put my life in danger by replacing the broken part with another bad part. It made my car worse than before. Charlie Nappi is a joke of a manager.

Not too sure if it is comforting or not knowing that me and my husband were not the only ones who were treated like dirt at Waterloo Nissan. It left such a bad taste in my mouth that I almost switched brands, but having owned a Sentra and then Altima previously, with never any major issues, I wanted to stick with Nissan and am so glad 6 months later after my maxima purchase from GREG VANN NISSAN. What an amazing experience we had from the moment we walked in the door, right down to the techs doing our oil changes. It is amazing what a 15 min drive will get you!

The manager - Tom Pollard - is a hustler, maybe a former drug dealer, as he is the so called "new management". Brought in from some serious street experience. He arm-twists customers, and psuhes thrm around. No professionalism. For $500 he is willing to spoil the name of the Nissan brand. Hope the people above him do something about this, as the waterloo nissan dealership is just full of crooks! Wonder how Nissan hires their dealers!

On December 5th we went looking for a car at the Nissan dealer in Waterloo. All went fine we drove a few cars and were thinking of buying there. In the evening my husband went back to look at a demo that just came in. He liked it so they said, we can hold it for you, just give a deposit of 500 dollars and come back later for the paperwork (they were almost closing). In the night we started doubting if we were not making a too hasty decision, we still liked the car but were not 100% sure. After calling Nissan, we were! They said, you bought the car, there is no way back. ( we did not sign anything) We will also not refund any money you paid. So though we were still seriously considering this car, their rude behavior made us quite sure we don't want to have anything to do with these guys (it is mainly the manager though who is acting weird) And after reading all these complaints it is clear that this dealer does not know how to make or keep their customers happy. They are just so unreasonable, why would you spoil your (good?) name and upset a customer over 500 dollars?! We were just not sure yet, it can happen and it should be ok, it is not a small purchase. And if they are sure of their product they should not worry about it and expect to see you later. It was almost as if they were upset that we escaped from their trap. Am happy we did not buy, even if we lose the 500. Can't imagine going there for maintenance later.

Bought a 2002 Nissan Sentra Spec-V from them in the summer of 2005. I had asked if the recall work had been done to it (as these cars were notorious for intake manifold and exhaust manifold issues), and I was flat out told by the salesman "Sammy" that there weren't recalls. When my car started burning a liter every other week, I brought it in and was given the run around of my life, unfortunately because I was young. So much for the $1650 extended warranty...

Will not be buying another Nissan, period.

Please remove the above complaint. Nissan fixed the issue and gave me a full refund. they were very nice about it in the end.

Waterloo Nissan on northfield are also crooks. I took my 2009 rogue there because i couldn't open the door. they drove the car into their garage and confirmed they couldn't open the door. geniuses. they then told me that they would have to pry open the door and it would probably break, and cost 690 to replace the door. they also said it was probably a broken actuator which would be another 350. They charged me 50 dollars to tell me they couldn't open the door. I said 1000 dollars to fix my door? Don't touch it! I took my car to a garage I trust.
Busy Corner Garage on Devitt street fixed my car for 100 dollars. They are very nice and honest.
Waterloo Nissan was VERY RUDE to me when I called to request my money back because they couldn't fix the problem. Both the service manager and the manager treated me like a second class citizen. I don't know how Nissan Head office lets these people run a dealership.

I had a similiar experience at Waterloo Nissan. I will never do business with them again.

Driving on the 401 one morning, my 2004 Maxima was hit by a large sheet of ice that flew off of a large truck. The ice smashed my windsheild. So, I had to replace the windsheild. I was new to the area and so I took my car to the dealership (wrongfully assuming that they could be trusted). I took my car into their service department and they kept it for the day. The windsheild was replaced while the car was in their care.

I should mention that their prices were not competitive, but i was new to the area and needed the work to be done.

48 hours later my windsheild cracked and actually started leaking. I immediately called and took my car back to Waterloo Nissan. They insistend that glass comes with no warrenty and so it is not their concern. I argued that something suspicious about a 2 day lifetime on a windsheild and so i strongly suspect either an issue with the windsheild or the installation.

The Service department eventually told me that Waterloo Nissan subcontracts to a third party company so any issues are to be raised with the third party and not with Waterloo Nissan. I argued that I did not do business with the 3rd party and since Waterloo Nissan accepted payment for the work (ie I paid Waterloo Nissan - and not the third party), then Waterloo Nissan are responsible for the quality (or lack there of). They dismissed this. Waterloo Nissan was only looking out for themselves and not me as their customer.

So I took my car to an autoglass shop (go glass at king and weber - btw, I recommend them, they were excellent).
Go Glass changed my windshield and wrote a letter stating that the one they were replacing was improperly installed. The clips were broken or missing, and the lining was actually installed backwards. So the windsheild wasnt sitting flush and likely would have started leaking even it if didnt break.

I took this information to Waterloo Nissan Service Dept and they dismissed it again. So, I spoke to Heather (the manager there). She assured me that she would follow up and that I could leave it with her to sort out for me.

I called several times over the next few months and she did not accept my calls or call me back.

Outraged, I have since sold my Nissan Maxima. I have since owned 2 Acura TL's (2008 and now 2011).
I couldnt be happier with Acura. Amazing build quality, great sales and very helpful service.

Waterloo Nissan are crooks. I will never own another Nissan.

I’m writing my experience to inform public on Waterloo Nissan service. Recently I visited to buy a SUV thinking to trade or not to trade with my car I have now.. (Nissan Altima 2006 car). The experience I faced was quite uncomfortable (I visited ignoring all the complaints thinking that I may not face it). The sales guy who approached to serve me was not aware or known any kind of customer service what so ever. (I think his name was Rudolph) He was very sarcastic, and condemning the car I had for trading (may be thinking to purchase for a cheaper price even without seen the vehicle) and provided a high price for the vehicles (used suv’s) way more than other dealers prices. To make story short I added my name to the list of unhappy customers of Nissan Waterloo. Further more there are other good dealers available in the area who provides a good professional service. Therefore I thought to myself not to revisit this place again for what so ever. (2011 March)

My letter to Ian Murdoch:

I am writing today to file a formal complaint against Waterloo Nissan for its customer service. I have already spoken to Nissan Canada and talked to them about the situation and advised them of how serious this situation has become.

I thought you would like to know as I am sure you're interested in keeping the Nissan President's Award.

I brought my vehicle in for a balance last week - and have since drove to New York and back. During the drive, I noticed a vibration at 120km/hr. Means that the balancing must have been off. That, in my mind, is a mistake - and let's face it, we all make mistakes.

I came back to Waterloo Nissan to have them rebalanced - the appointment was booked for today at 2pm. Once I walked into the dealer, Heather gave me some very negative attitude. She first promised me to rebalance ONE rim only - I then mentioned that it is unacceptable - I expect the problem fixed. She then mentioned that I have a very high standard. I would disagree. As a customer, I expect things to be done right, and when they are not, I don't think you will disagree with me if I want to come back and get it fixed.

Once I mentioned that, Heather became very very mad that I was disagreeing with her - so she said she might has well give me a full refund. Then I kindly asked that if she can at least balance that one rim then (I suspected the front right due to the amount of weights that were needed). She then said no, and then gave me my keys back. I then told her that I will take her refund then. She further denied this and said she would talk to the tech and then /ASKED ME TO LEAVE AND NEVER COME BACK./

I hope you find this as appalling as I do. Heather brought up that she thinks my standards are two high and reminded me of two incidents.

1) I went in for a 4 wheel alignment. The vehicle was promised at 2pm - I picked it up at 5pm because it was not ready. Furthermore, when I did, the steering wheel was very off centre - so Mark, the service advisor, agreed to offer me a refund. I left Waterloo Nissan at 630pm.

2) I went in for a parking brake issue (was not releasing - the tech decided to do a major brake service...and did not fix the problem). When another tech looked at it, he was appalled at the original tech didn't fix the obvious issue! Heather, after much arguing amongst the staff, offered me a labor discount.

As a customer, I don't think that issue 1 or 2 is my fault.

Heather's attitude leaves a lot to be desired. I know of many customers who refuse to go back because of the treatment she gets. I've seen her yell at mechanics, speak nasty words once customers leave a door. It is simply rude and she doesn't deserve to be a manager.

For the record, I noticed that the weights used on 3 of the rims were different from 1 of them. That leads me to conclude that one of the rims must have balanced properly the first time and didn't need "rebalancing". That's fine by me, but I later went to another shop and indeed one of the weights on the rim that you folks didn't balance fell off (balanced by Good Year - which I dislike so paid Waterloo Nissan to rebalance).

As you can see, this situation could have been easily resolved. Instead, I got into an argument and had to deal with an individual who is disliked by customers who I know by treating them inappropriately. All I needed at the end of the day was to have a rebalance after the original one did not fix the problem.

I strongly disagree with the treatment and have recommended Nissan to reevaluate the dealership. I hope that you will have a chat with Heather.

What I don't understand is how she is allowed to keep her position - I've overheard mechanics, sales people, service people all working with her who keep complaining about her behavior. This needs to stop.

As a customer, I expect a full refund and an apology on her behalf. Obviously, that decision remains with you - but I hope you understand my complaint today. Thank you.

I have had a similar issue today(Monday). I was at the dealership with my one year old vehicle because on Saturday the check engine light turned on. I stopped by yesterday (Sunday) and dropped the vehicle off.

At first they were saying all repairs are not under warranty because the rad cap was off and blamed it on an external oil change company. All be it, there has been no leaking, no mess under the hood and no smells and the fact that my husband checked it before he took it in, There is no way it could be a missing rad cap.

After they were challenged on that then they say they "found" the rad cap and it's actually 2 hoses that had burst (hoses don't usually burst if there is not rad cap to build pressure). Now they are blaming it on animals.

We were already scheduled to drop it off at service this week because we were having problems with the a/c and heating unit, but we have had ventilation issues with the vehicle since we purchased it a year ago.

They are also saying that the warranty on the engine will be voided now.

reed Nissan sexually harassed my girlfriend then when we bought a car they overcharged her 8000 dollars. after we returned the car they came to her house and dropped the car off. we then again retured the car and they hid the car in her parking lot of her apartment complex. my girlfriend is filing bankruptcy due to the situation. these people should be prosecuted for what they have done

We just dealt with Reed Nissan, prior to bringin our '05 in because the drivers side window had become un-glued from the plastic piece that holds it to the track. We had a mechanic friend remove the door panel prior to going in to visually see what was wrong prior (took it to the dealer because we have an extended warranty) The dealer called us later after we called them to tell us it was $384 and the warranty wouldn't cover it ! I freaked to say the least and asked why it couldn't be re-glued, to which I got well the plastic piece the window sits in is cracked so it cannot be glued and warranty doesn't cover glass so it ALL needs to be replaced, I about reached through the phone I could actually feel them trying to stick in my a** as we were talking on the phone ! I "politely" explained the piece of plastic was NOT broken prior to us brining the vehicle in as we had it visually inspected prior, the service person said they would go out and see what was going on. She called us back to say they could glue the piece back on for $154 but didn't recommend that procedure (that is how it comes from the factory by the way ?) I told her put the car back together and we would be there to pick it when ready ! They called at 6:30 pm said it was ready we had to pick up before 7pm ! That on top of the lies between the people we spoke with which we called them on makes me say theres no way on this planet we will ever return to Reed Nissan, nor we will every recommend anyone go there...EVER...by the way, we are planning on buying a new Cube, guess where we WON'T be purchasing it from...lying cheating [censor]...BEWARE of Reed Nissan !

I took my Maxima in since it wasn't running right and after a diaonastic at Chapman Nissan in Philadelphia Pa I was told that the Idle Control Valve and Air Flow Valve had to be replaced @ 440.00 for parts plus labor. Well, I had to get it done but what upset me the most is a total charge of 713.00 for a 3 hour job. After I got home and look at the bill I emailed Chapman several times so that they could explain to me how come the labor could be so much. I asked for a break down of the labor to know how they came up with 713.00. I know they usually charge @ 75.00 an hour but 713.00 for 3 hours. Come on it's not open heart surgury. I'm still waiting for an answer. I also emailed the Coperate office with no answer. I done with Nissan and I've owned two Nissan since 1995. Honda or Toyota will be getting my next purchase.

Subject: Complain against bad behaviour of Nissan dealership at “WEST END NISSAN EDMONTON”
Dear Sir, I feel disgusting and wondering that what the behavior of such a big company is.

My name is Amjad Aziz. I have Nissan Sentara 2001. My car was broken last summer in June. Iam living in a town name WHITERCOURT. I towed away my car to city and the nearest dealership for Nissan is “WEST END NISSAN” Edmonton. I was sitting there for the whole day but they didn’t find the fault .They advised me to come again in the morning. I went next morning , SUPERVISOR NAME “SUSAN SHAH” was there she told me that your car didn’t fix yet so I borrow a rental car for you on behalf of Nissan when your car will fix then you will put this car back to rental guys. My car was fixed in 14 days and I visited there 3-4 times there and keep remembering the supervisor that I got rental car on Nissan behalf. Now rental guys phone me that Nissan didn’t pay the bill and you will pay the bill. I went there couple of days ago, then I met the sales manager,

SALES MANAGER NAME: NORMAN
He is very rude and ill-mannered person. SUPERVISOR “SUSAN SHAH” left the job so he refused to pay the bill. He told me that we don’t have rules and regulation to pay your bill.
Customers don’t know the rules and regulations but yours employees knows the rules, if somebody says like this then they keep their words. Rental guys “BUDGET RENTALS” they charge me 445$ on my credit card.

My Name: Amjad Aziz
Phone: [protected]
License: EKV773
Nissan Sentra 2001

On the plus side>>superb handling and accident avoidance
capability.

On the negative side >>absolutely ridiculous that you still
make cars with side mirrors that do not fold, this is a technology that has been around for more than ten years

In fact I have this feature on my 1998 Maxima

Not having this feature on my 2005 Altima has resulted
in many broken mirrors , particularly on passenger side,no doubt broken by pedestrians.

Can this feature be installed on my present ALTIMA (2005)

It would also be nice if you could improve the riding quality
(slightly softer ride and less ROLL

Micheal Jordan Nissan chargers I and my wife 228.00 dollars to reprogram our keys (THAT WERE GIVEN TO US OTHER DEALERSHIP). We bought the Nissan from a dealer in Apex NC.
The spare key (after hanging on the wall for 4 years) was needed because the original keys were locked in the car.
The spare key( given by the dealership) scrambler the computer of the anti theft system.

We were charger 100.00 dollars for the tow!
98.00 dollars for the diagnostic!
AND when all and said and the KEY THE NISSAN DEALERSHIP GAVE US WAS THE PROBLEM!
We were charged 49.00 to have our keys reprogrammed!
With all that, our passenger side mirror cover was tooken off to revival the cars vin code and the cover wasnt PUT BACK!
But Micheal Jordan Nissan was more the happy to offer the order a new on and have it painted for 150.00 dollars( HOW NICE!)

In short the Manager was very rude and even called the police on us after (we said we weren't going to pay for a new mirror cover) it was reviled that the keys were from the dealership in Apex NC.
Even tho the complaint was our mirror cover was missing!

The Ahole dealership Manager was Rick Simonette.
And his email is RSimonette@MICHEALJORDANISSAN.COM

That piece of crap was very rude and nobody should ever by a Nissan from Micheal Jordan Nissan while he is manager!

I left a deposit for a new Nissan Altima on July 29th. 2007 i was told that the car I was looking for had to be flat bedded in from a dealer in Ga.and that $275.00 was added to the selling price to reflect this.Then on Tuesday July 31st. late afternoon or early evening I received a call from the salesman there stating that the car in Ga. was no longer available, but he could get a similar one if I wanted with a few less options that he could install at his dealership from a Baltimore/Washington area dealer. I told him I'll get back to him, which I did on the same day about 2 hours later. I told them to please cancel the order at this time and refund my deposit.Please note that agreement states that order is subject to availability, delivery, and for any reason customer can cancel order any time until delivery was made to consumer, and deposit will be refunded. On Weds. Aug.1st. I received a voice mail from this dealer saying no problem which I have saved.

Then on Friday Aug 3rd my wife returned a call to the dealer and was told take your time but I already have the car here that is was driven down from the Baltimore/Washington dealer. The salesman then told my wife that they would not be refunding the deposit.Please note I never ever authorized anyone to drive any car anywhere.

$275.00 was added into selling price so the original car would have no mileage, I canceled order before they ever had the car, and I would never buy a new car that was already driven! All I want is for this dealer to act in a faithful way and refund my deposit like we agreed upon!

When I read complaints like these, I always wonder why the complaining person doesn't take any responsibility for the problem. It's usually both owners' communication and dealers' negligence that causes bad service. I bought my 2008 Versa from MJ Nissan and have had it serviced there ever since with no problem. The purchase experience was great because I had numbers from internet research and knew what I wanted and why. Also, I walk to McD's or Target or Sam's during my service appointment, and they call me on my cell phone when it's done.

If a salesman starts into go into the "routine" anywhere, I simply stop him immediately and say, "If you don't stop acting and start being genuine in this negotiation, I'll leave right now." And I wouldn't let someone standing in a doorway stop me from going to the service department and demanding my keys.

Passive-aggressive behavior never works in business deals.

GIVE ME A BREAK THESE GUYS HAVE BENT OVER BACKWARDS TO HELP ME AND MY FAMILY. ITS SO SAD THAT PEOPLE LIKE YOU TRASH DEALERS LIKE THIS ONE! IF YOU WANT TO REALLY HAVE A GREAT PURCHASE GO THERE DO NOT LISTEN TO THE PEOPLE THAT GOT PISSED FOR WHAT SOUNDS LIKE NOTHING!

THANK YOU,
1 HAPPY FAMILY

I brought a 2005 nissan altima from Michael Jordan Nissan, this company is the worst- my 2005 nissan stalled, they cannot fix it, now-I have a car thats worse nothing, and car payments, I hate this car, and Michael Jordan nissan, this car is a deathtrap and they cannot find out whats wrong with it, some five star service department. RECALLS for many years to come.

I brought a 2005 Nissan altima, car stop in the middle of the highway, want started until it get ready. Took it to MJ Nissan, service person told me it was a recall, do not worry we will fix it, right - different day same problem, I hate his car every morning I wake up and go outside, I hope its gone.

Letter to Nashville Nissan

June 30, 2015

General Manager
Nashville Nissan
25 Vantage Way
Nashville TN 37228

Dear Sir or Madam;

Good morning. I am writing you to express my frustrations with your Service Department over the last year. In this letter I will explain with detail the occurrences which led me to a decision to part ways with your company.
On June 17, 2014 I brought my Nissan XTerra to your dealership for the first time. I bought my SUV from a private party, and needed key copies. Imagine my pleasant surprise when I arrived and there was not a charge for this service. At that time you were held in high regard.
On August 28, 2014 my water pump and radiator succumbed to heat. While under the hood I agreed timing belt should be changed, as this was an original part with 140, 000 miles. I knew this would be an expensive repair. It was not my wish to carry $3100.00 in cash. Also, debit cards usually have a limit much lower than $3100. So I went to my bank and got a cashier's check for exact amount.
I was insulted when your service adviser and cashier took mu driver's license information. This was a check for certified funds. I asked cashier and service adviser if they were aware of this concept. They said yes, but continued punching my information into your transaction approval pad. I offered my bank's phone number and teller name to expedite this process. Eventually your computer was so gracious to approve certified funds.
After a few more visits for occasional squeaks, brakes, lube, oil changes I encountered a broken starter on October 21, 2014. Service adviser told me problem was an after market starter. I approved a Nissan manufactured part. I was also advised a small oil leak would eventually require a new gasket, but oil leak was fine for now.
Little did I know this leak was ruining my starter. Had the service adviser told me this, I would have authorized oil gasket change at same time. Oil gasket was changed April 13, 2015.
April 13 I also experience a "check engine" light due to a faulty sensor. Sensor was changed. I paid my bill, drove seven miles before "check engine" light reappeared. I was furious and brought my XTerra back to your service department on April 15. A vacuum hose had worked its way loose. Even worse, at first repair apparently no one took SUV for a test drive. This was an unnecessary re-repair that made my trip to work very inconvenient.
Finally, in late June the SUV starter failed again. My repair was over mileage warranty. I was told the oil leak had drenched starter. Here I stood, having bought two batteries and one starter more than what was needed.
June 25 was the last straw. I am glad you applied a discount to my repair, and let me have two days' car rental free. However this is too little, too late. After spending more than $7700.00 in your shop, I would expect a free rental, or at the least full disclosure and repair of my problems.
I am willing to admit buying a private party used car comes with risk. But you were unable to fix, the first time, some of my car's problems.
You lost a customer. I will certainly and politely dissuade my friends from visiting Nashville Nissan. I do not have time or patience for such inept communication and repair. I shall take my business elsewhere.

Yours truly,

Chuck Hargrove

Letter to Nissan Nashville.

June 30, 2015

General Manager
Nashville Nissan
25 Vantage Way
Nashville TN 37228
RE: 5N1ED28T23C62531

Dear Sir or Madam;

Good morning. I am writing you to express my frustrations with your Service Department over the last year. In this letter I will explain with detail the occurrences which led me to a decision to part ways with your company.
On June 17, 2014 I brought my Nissan XTerra to your dealership for the first time. I bought my SUV from a private party, and needed key copies. Imagine my pleasant surprise when I arrived and there was not a charge for this service. At that time you were held in high regard.
On August 28, 2014 my water pump and radiator succumbed to heat. While under the hood I agreed timing belt should be changed, as this was an original part with 140, 000 miles. I knew this would be an expensive repair. It was not my wish to carry $3100.00 in cash. Also, debit cards usually have a limit much lower than $3100. So I went to my bank and got a cashier's check for exact amount.
I was insulted when your service advisor and cashier took mu driver's license information. This was a check for certified funds. I asked cashier and service advisor if they were aware of this concept. They said yes, but continued punching my information into your transaction approval pad. I offered my bank's phone number and teller name to expedite this process. Eventually your computer was so gracious to approve certified funds.
After a few more visits for occasional squeaks, brakes, lube, oil changes I encountered a broken starter on October 21, 2014. Servcie advisor told me problem was an after market starter. I approved a Nissan manufactured part. I was also advised a small oil leak would eventually require a new gasket, but oil leak was fine for now.
Little did I know this leak was ruining my starter. Had the service advisor told me this, I would have authorized oil gasket change at same time. Oil gasket was changed April 13, 2015.
April 13 I also experience a "check engine" light due to a faulty sensor. Sensor was changed. I paid my bill, drove seven miles before "check engine" light reappeared. I was furious and brought my XTerra back to your service department on April 15. A vacuum hose had worked its way loose. Even worse, at first repair apparntly no one took SUV for a test drive. This was an unnecessary re-repair that made my trip to work very inconvenient.
Finally, in late June the SUV starter failed again. My repair was over mileage warranty. I was told the oil leak had drenched starter. Here I stood, having bought two batteries and one starter more than what was needed.
June 25 was the last straw. I am glad you applied a discount to my repair, and let me have two days' car rental free. However this is too little, too late. After spending more than $7700.00 in your shop, I would expect a free rental, or at the least full disclsoure and repair of my problems.
I am willing to admit buying a private party used car comes with risk. But you were unable to fix, the first time, some of my car's problems.
You lost a customer. I will certainly and politely dissuade my friends from visiting Nashville Nissan. I do not have time or patience for such inept communication and repair. I shall take my business elsewhere.

Yours truly,

Chuck Hargrove

1. We purchased a luxury vehicle through NMAC for the past 2years and they are terrible. I have been paying the same price for 2 years with no drop in payment, when I asked about it they fixed it. The next month I was late with a payment and it went back to the previous price with no explanation. I spoke with a so called supervisor, to which I was told it went back to that price because I miss a payment. That makes no sense. They have held my payment, and also lost my payments and also applied my payment to someone else’s account
2. We recently moved and needed them to send the title to the new state so we could register our car. Problem this was after calling her every few days to see where it was. This left us with an unregister vehicle for 10 days. I called back and then I was told that they will not send the copy of the title until the payment is made. They should have said this from the start when I contacted them. 10 days ago. Was told that all the fax machine in the company were down after I wanted to speak to a manager about the rep lying about the fax. But I had my friend at the dealer send a fax and they received it. In summary--THEY HAVE LOST EVERYTHING I HAVE SENT THEM, and it is apparently not their problem
After changing my address with them 4 times over the phone it was never updated, until 1 month later

I work at nissan, also. I work around the Metal line. It is not so bad, but there are a lot of things I see wrong with the people. I know one lady just started there at in january and she has been cheating on her husband, who she said has a tumor on hos brain and cant work right now, with another person and a supervisor who told her he would help her get on with nissan and move up when she goes to 2nd shift. The supervisor has already been in trouble for messing with people on the line and talks about at least two other women he is with. I really wouldnt care if I didnt have to hear about it and Chris would help train us instead of talking to Jackie and Shannon all the time. They tell us we need to volunteer for more overtime, but always asks them first. I said something to my manager and I havent seen anything done yet. Between not getting the proper training and being distracted having to hear them tell me their all of their business, I want to quit sometimes.

Although Nissan produces good automobiles, I am currently working there and I hate it. It was related to us in training that Nissan has workers friendly policy, and a code ethics policy that each employee must follow. I have found that not to be true at all. We were told about the training we were suppose to recieve; did not go that way. Didn't happen. The manager in the zone Truck trim, zone 2 have had relations with employees over there and up hold them in all there wrong because work in that zone as a technician, yet, he was promoted in that zone. The defects he does not report. He fix them and move on. They are stopping the line because the off line people don't want to assist the new people with their work. Not all does that in that particular zone. They boost about how Nissan will get rid of temp workers before firing them. You report things and nothing is done to change things. Truck trim, Zone 2 could be a great place to work, if some of the trouble makers over there were eliminated. As they say " they aren't going anywhere", and I believe it. Nissan is a great place to work over all. The mindset of the people there is just outrageous. The manager told me that the SOS job allocation is not considered as a requirement for Nissan anymore. I know that is a ly because Ashley just told us all the things that will be used on the floor and need to be signed off on once we have completed our training. Since I am the whistle blower, It's best to eliminate me. This comment isn't just for me, it's for all the people that are coming in wether it be under Kelly, Minact, and so on. We deserve to be treated with respect. If we didn't need our jobs, we would not have wasted time applying. I have noticed people that have been there 9 & 10 years think they own the place. they think they can't be removed, and I believe it. I have been told that I will be sent to training to get certified, but I know that's a reason to get rid of me. I am a long ways form being slow. Everyone is sweeping things up under the rug and doing nothing to maintain that workers friendly enviroment. I filed a complaint and no one was question about anything, nor was nothing said. I guess that's the NISSAN WAY tho.

I agree wholeheartedly. I cannot even get in contact with Consumer Affairs. Been on hold with them for over 3 hours. Initial phone number asks for an MCI charge card. Guess that way, they don't hear any complaints. Been waiting for two months for a resolution on extended service plans.

I have a 2004 Maxima SE, loaded with ev.but GPS.I am on my 3rd set of tires with only 91, 000 miles on it.Transmission is slipping.interior is total crap, scratches from the cheap finish on the console and door trim.Uneven glove compartment door, console finish peeling right off, ouyside chrome strips that run along the roof, been replaced once, already peeling, and now i have to replace my motor and regulator for my driver's side window.Wow, love the qulity i got out of this 32 thousand dollar car I bought brand new.Never again, it will be a Ford.Have had 2 previous ones, and even traded my last one in on this Maxima.Boy, do I regret that..sorry quality for such a pricey car..sad...

nissan is totally loosing business with the decision that company is making with it's customer, I have a 2008 Altima SL that i bought brand new and already had problems with the computer system, Guess what 'even know i have the GOLD protection Plan' Nissan turned me down and i have to pay for repairs---------First and last nissan in the family!

I understand. I too am having problems with my 2005 Nissan Altima. I have replaced 3 sensors, Cam, O2, and Crank. I was suprised to see that there was a recall, however my VIN number was not on the list! Nissan North American stated there was nothing that they can do. Gish. Thanks alot!

I agree with all the comments! I purchased a 2010 Nissan Altima 2 months and 11 days ago. All of the sudden my brakes started failing and I nearly had an accident. I took it to the dealership I purchased it from and after having their "super tech" take it for a test drive, I was told it scared the heck out of him because when he went to use the brake, it felt like it wasn't going to stop then it suddenly grabbed and he thought he hit something! I'm sure glad he wasn't me having to drive home on the highway in heavy traffic the night it started happening everytime I tried to use the brakes! They contacted Nissan and explained what was going on and I was told it was the brake booster. That they must have gotten a bad batch of them on the assembly line when the car was being built. They said they had to order it and it should be in the next day. Nope. Then I was told it would more then likely be in the next day after that. Nope, again. Now I'm being told it should be in the beginning of next week. I'm not holding my breath on that one. I'm sick to death about this. I bought a brand new car, only to have it sit in the shop for a week and counting, because they said it was too dangerous to drive. Its going to feel real good writing a check for my 2nd car payment for a car that's not even in my driveway. :(

Miserable experience buying from this dealership. The finance department is so evasive and sneaky, won't answer direct questions, I asked 4 times for the #s and they ignored the question, until they had me there to sign the papers. Then held back a 1/2 point in financing until I agreed to pay their damn 200 dollar finance office fee. This was even after I had agreed to an all in price with the salesman. If this was a new vehicle purchase, I would have walked away. On the night of the pick up, I had a booked appointment and these people were so unorganized, they kept me waiting over an hour! And then had the nerve to make excuses, and blame me for trying to get it done too fast! Excuses are for losers and that's what you get when dealing with Brasso Nissan.

My girlfriend took her car to get a sensor changed, they assured it will be no charge as it is covered by warranty. When she went to pick it up they charged her 75 dollars to use a "diagnostic" computer. She said she would never go back. Last week, I went to get my master cylinder changed as i received a letter of a recall. also within warranty. I asked if there was going to be any charges, they said no. Sure enough when i went to pick it up i got charged 75 dollars for their machine, the Service clerk Mr. Ken Morter assured me he didn't even know himself there was going to be a charge. I say, it is their job to know this and if they dont know you shouldn't be charged for something not quoted. It should be cost included not cost+. In some places they might call this a "scam". When i asked the Service Manager Mr. Marty Vernon, he refered me back to my "service specialist" ie: MR Morter (way to pass the ball around guys). Left a message and he never called back. yeah... great costumer service.. not

Brasso Nissan was absolute garbage. I took my truck in there to check out the service engine light and it came back exhaust leak. Keep in mind I put in a new exhaust little over a year ago. So they call me and tell me my exhaust manifolds are leaking. Aww crap that's a $2500 fix. So I tell them to close my work order, drive my truck home walk behind it and the tail pipe isn't even connected anymore. So I'm straight pissed call them back they're closed, left a message. Show up at 7 the next morning to the service advisor (Chi Chan) yelling at me calling me a liar and that he did tell me my tailpipe was going to fall off. Which all they told me was my sensor was hooped and the manifolds leaked. Nothing about my tailpipe. So manager (Marty) comes says I believe my worker over you. Then he says I won't fix it unless you pay. So I said how much? they quoted me for $550 to put it back on. The manager says one second then leaves to his office. He comes back says go somewhere else we don't have the part. Now I'm just livid cause they won't fix it for my trip in two days. I call back at about 2pm and ask to speak to the gm. He says he believes his worker over me, and asks what I want I say I want him to reimburse me for having to get it fixed. Which was $270 at a muffler shop. Not once did he seem to care about my first experience there. Won't be seeing them ever again.

Braddock Nissan was absolute garbage. I took my truck in there to check out the service engine light and it came back exhaust leak. Keep in mind I put in a new exhaust little over a year ago. So they call me and tell me my exhaust manifolds are leaking. Aww crap that's a $2500 fix. So I tell them to close my work order, drive my truck home walk behind it and the tail pipe isn't even connected anymore. So I'm straight pissed call them back they're closed, left a message. Show up at 7 the next morning to the service advisor (Chi Chan) yelling at me calling me a liar and that he did tell me my tailpipe was going to fall off. Which all they told me was my sensor was hooped and the manifolds leaked. Nothing about my tailpipe. So manager (Marty) comes says I believe my worker over you. Then he says I won't fix it unless you pay. So I said how much? they quoted me for $550 to put it back on. The manager says one second then leaves to his office. He comes back says go somewhere else we don't have the part. Now I'm just livid cause they won't fix it for my trip in two days. I call back at about 2pm and ask to speak to the gm. He says he believes his worker over me, and asks what I want I say I want him to reimburse me for having to get it fixed. Which was $270 at a muffler shop. Not once did he seem to care about my first experience there. Won't be seeing them ever again.

I have had problem with my 2011 Nissan Sentra as well. I have experienced some of the worst customer service from the managers and customer service representatives I have EVER seen. I have been in 7 times in one year with my new car. Rust issues ALREADY. They almost always return my vehicle to me dirty my complaints. These individuals do not understand the meaning of customer service and treat consumers like we don't matter. I would never recommend buying a Nissan - not worth the headache!

We just purchased a New Versa, which we are very happy with.
We recommended Brasso to a friend and they also bought a Versa.
The car has broken down 3 times in 2 weeks and the dealership so far has done nothing to fix the problem.
What a mistake it was using Brasso Nissan.
Of coarse she is a lady we recommended the dealership to.

Brasso nissian are idiots there bought my truck from them and everytime it went in it came back with more issues and they always wrecked the interior now i have several problems with my truck which is costing me cus they dun wanna deal with me no more and other dealershps wont touch the stufff they wrecked s onow its offical vadalisim and its going to further mesurements that place gone even more [censor] since kirby came there from sunridge and sunridge was [censor] when he was there

I think there are more serious issues at Brasso Nissan with discrimination of people with Black or East Indian ethnicity. Personal experience from buying a car there compared to any other import dealer in the city.

I bought my vehicle from Brasso Nissan a few years ago now and I have had nothing but great experiences with them!
The guys in the service department treat me amazing (and I am a women) The service manager has never been condescending to me. Whenever I go in for an oil change (which I do regularily as it is necessary every 6, 000km) My salesman is still there and he always acknoledges me and and asks how I have been keeping.
It does not sound like they were looking for loop holes, its seems that you simply neglected your due diligence in keeping your vehicle well maintained!

I think Brasso is just better at covering up their customer complaints. After Service they send a little card ahead of the nissan survey trying to persuade you not to send a poor survey to Nissan. They are no better that any other car dealer when it comes to service

03/5/2010 I have been charged atleast $500 for 3 times in past 1 year. They come up with something and ask my permission to the repair. This time I said no to all their items and asked them to do just the maintenence service. The guy (Phil) then called me and told that the door opening from within the car is not working and asked me $450 to fix it. I immediately found their fraud. The door opening was just fine for the past years since I bought the car and even before leaving the car for service. I just told them to return my car and said a BIG GOOD bye to them. Looking for a good service cente for my car. . There is anothe GUY by name JEsus. He is of same type tooo.. He recommended tire change..I just accepted it due to his name. He delivered my vehicle with a 3rd grade tire (some yokohima brand..) and gave the car to me without even balancing the tire and rotation test. I had to take my car back again to the service center and still couldnt do those missing service items.
Dont go that thief shop. They either rip you off by false service items, if you say no to their items, they just remove something from your vehicle or just break something and try to charge for their FAKE repairs.

I bought a new 09 altima at abc nissan paid cash, paid for extended warranty and skyway. was lied to as to when the skyway would be installed had to wait 2 months then i finally had to call and demand my money back for it. they assured me that they would do everything to make me happy so as not to give my money back. so once talked over i agreed to 1 year of free oil changes and full car wash. i took my car in today for the oil change and so called full car wash. when it was done i went out to my car and saw that my rims were still really dirty and i asked didnt my car get washed and they responded by saying "yes it did" i pointed out the tires and not to mention none of the inside was even touched. they then said "oh all we do is run it through the car wash we don't scrub it, do the tires, or the insides". as i know it wasn't his fault, because the coupon said complimentary oil change and car wash. so i then thanked him for nothing and went to the sales and asked to speak with nicole the customer service director which by the way is very rude. well all she said was if you want to wait another 25 minutes i will be happy to have them wash it again but it would only be the outside the tires and a vacuum. i then told her that i had already spent over an hour there for just an oil change and the run through car wash. and she simply said, with no care in the world. " well it does say oil change and car wash". i then told her yes it does but that was not the agreement. it was for a oil change and full car wash. then she simply again, told me well you will just have to take it up with the person you spoke with for the agreement. and by the way she was one of the persons i spoke to. all i have to say is i am so tired of getting the run around from this business that i just dont want to even spend anymore of my time dealing with them. needless to say i had 3 potential customers for then also to pay cash, but now that is all out the window. well i think they lost alot more then i did. i will never shop for a vehicle with them again.

went in to have an oil change on my new 09 maxima. they said it was ready/done, went out to my car and damage was done to it. it needs new lower and front panels as when they put it up on the rack...incorrectly...it did major damage. they were going to let me drive away with it that way, saying thats the way it was suppose to look. very disaapointed...you buy a new, nice car and then they act like they are doing you a favor to fit the damage. the entire front of the car will have to be repainted...after putting on the new parts.

North Texas Nissan Of Grapevine has the worst customer service I have ever dealt with in my life. They are the ones who gives "Used Car Salesmen" their stereotype. The used car sales manager is the rudest human being I have ever encounted in my life and had the audacity to throw out that he was a "Christian" and would never make a wrong deal. Well 2 weeks after purchasing my car I am still dealing with him because he sold me a vehichle that was not what he told me it was, and he does not keep his word about any promise he makes. This is not even the tip of the iceberg! PLEASE PLEASE PLEASE DO NOT PURCHASE A VEHICLE FROM THIS DEALERSHIP, SAVE YOUR TIME AND MONEY! The way the economy is right now they should be treated customers like they are royalty! Horrible customer service! I cannot say enough bad things to even come close to what I think about this dealership and the way they run their horrendous operation.

THINK TWICE BEFORE BUYING FROM RUSS DARROW!

We are writing this review in hopes that you set aside the excitement of a new purchase and think logically before spending your hard earned money on a vehicle at Russ Darrow Nissan in Milwaukee (Russ Darrow). WE DO NOT HOPE YOU MAKE THE SAME MISTAKE AS WE DID. Unfortunately, we have learned the hard way and we are left dissatisfied with the entire process and all levels of management and personal. We now know the NEVER come back to Russ Darrow and tonot let ANYONE play any classic games we all have heard about that happens at dealerships like this one.

THE INSPECTION/TEST DRIVE (October 26)
When asked if the vehicle had Satellite Radio the salesman said “yes”, but was unsure how to make it function within the car. UPON FURTHER INSPECTION, AFTER THE PURCHASE, THE VEHICLE DID NOT HAVE SATELLITE RADIO CAPABILITY THAT THE SALESMAN STATED IT HAD DURING THE TEST DRIVE!

We asked to see underneath the vehicle for any rust and, if any, the severity of the rust. The salesman stated all the lifts were taken. HOW CONVENIENT….

We discovered a crack in the windshield on the test drive (never disclosed to us… we had to find it ourselves 15 minutes into inspecting the vehicle). We were told it would be fixed prior to taking ownership of the vehicle. Was it fixed at the time? NO!
On the passenger’s inside of the car there was missing a panel. The salesman told us he would look into getting a panel for us. NEVER HEARD A WORD ABOUT IT AFTER THAT.

We also noticed scratches and dings throughout the vehicle, which we expected being that it was a used car. WE WERE TOLD THESE WOULD BE BUFFED OUT UPON RECEIVING THE VEHICLE…

WE WERE PROMISED ALL THE ISSUES WE DISCOVERED AND MENTIONED WOULD BE FIXED EITHER PRIOR TO RECEIVING THE VEHICLE OR ON THE FOLLOWING WEEK WHEN WE CAME BACK….

NEGOTIATING THE PRICE
Despite all the issues, we decided to make an offer on the vehicle based on Russ Darrow’s promise to have all the issues fixed on the vehicle. After being asked what we are willing to pay and afford our first offer was instantly rejected. ALL OF A SUDDEN the salesman returned to inform us that there is a couple taking the same vehicle we are interested in for a test drive and that they are ready to buy at full asking price and that we MUST come up in price. We came up in price and he came back saying it wouldn’t work due to the other couple willing to pay full price, BUT since we were interested in the vehicle first, they would honor that fact as long as we come up more in price. We unfortunately came up and a deal was struck based on promises.

THE SIGNING OF THE CONTRACT/PAPERWORK
The “Buyers Guide” stated there were discoveries of a “front differential leak”, “step rails rusted”, “drivers mirror inop & switch inop”, and “bad battery”. We raised questions about these issues and asked to speak to the Manager in regards to them. The Manager stated that the State of Wisconsin is the only State that requires a “Buyer’s Guide” and that the State itself is very particular in documenting the current condition of the car, whether they are minor or major issues. He assured us these are all minor issues with a used vehicle and no major issues would come of them in the immediate time being, but they are mandated to report them. THE AUTOMATIC STEP RAIL IS NOW HANGING OFF AND DRAGGING ONTO THE PAVEMENT WHILE MAKING LEFT TURNS A WEEK AFTER WE PURCHASED THE VEHICLE! AS WELL AS ON OUR WAY TO GET OUR VEHICLE FIXED ON WE NOW HAVING WINDOW GUARDS FLYING OFF OUR VEHICLE AS WE DRIVE ON THE INTERSTATE (THAT’S SAFE!)…AND THE MANAGER SAID THESE ARE MINOR TYPICAL ISSUES!

We were then presented gap insurance options, but were unsure of which one to choose. So they had wrote out 2 separate contracts for us to sign depicting different prices based on two different types of gap insurance coverage. They stated we would have to call back on Monday to let them know what contract to submit to the lender. We called back Monday (10/28) to express our displeasure of being told the car did not have what they said it had (Satellite Radio) and the severity of these issues they called “minor”. I requested that the paperwork not be sent into the lender until we determine a solution for these issues. I was assured again the issues would be fixed and that if they could work out some different pricing, given the fact the car did not have the options we were told it had, they would. COME TO FIND OUT THE CONTRACT WAS DECIDED FOR US WITHOUT OUR VERBAL AUTHORIZATION OF WHAT CONTRACT TO SUBMIT TO THE LENDER.

DELIVERY OF THE VEHICLE
Upon walking to the vehicle we notice a dent that was never disclosed to us during inspection and was not on the ever so “truthful” “Buyer’s Guide”. WAS TOLD THE DENT WOULD BE FIXED WHEN WE BRING BACK THE VEHICLE…

The scratches and dings were still there… I QUESTION IF THESE WERE EVEN WORKED ON.

In order for the salesman to smooth things over a bit he stated he had one of their employees go put gas in the vehicle. Got in the vehicle and noticed they put a 1/8th of gas in the tank to give it ¼ of a tank. WHAT A NICE GESTURE OF RUSS DARROW TO SPEND $15 AFTER WE HAD JUST SPENT OVER $20, 000 ON THE VEHICLE.

Once we entered in the vehicle we discovered the crack in the windshield was still there that we were promised would be repaired prior to receiving the vehicle.

Prior to leaving the lot we were once again assured all issues with the vehicle would be fixed at Russ Darrow’s expense.

POST PURCHASE
We made an appointment for the following Wednesday (10/30). Halfway there I called to confirm our arrival in order for our service to be expedited as they promised (we live 2 ½ hours away) to only have them cancel the appointment on us. Would it have been that difficult for them to pick up the phone first thing in the morning and inform us they could not accommodate us that day so that we both would not have taken off work and save us gas money? I voiced my extreme displeasure at this point only for the salesperson to smooth things over by assuring us they would work around our work schedules the following week and to inform us that we purchased the vehicle cheaper than we thought. The salesperson informed us that my fiancé was not approved for the agreed upon price and they lowered the amount of the car to put us at our maximum financing limit. THIS IS THE FIRST TIME WE WERE EVER TOLD THIS! We have yet to confirm this and I question the reason for not telling us right away. It would not surprise me if it led us down another dark alley about this experience. We called back on Friday of the same week to setup an appointment for Wednesday (11/6) only to be told that Wednesday would not work for their schedule this after being assured by our sales person that Russ Darrow WOULD work around our work schedules. I asked to speak to a Manager and the Manager stated they would honor their commitment to have the vehicle looked at and worked on that day. We both took off another day of work and dished out another $75 in gas money only be told on arrival that they will have to put us in a loner vehicle and we would have to come back because they cannot work on the vehicle that day. UP TO THIS POINT IN TOTAL WE SPENT $125 IN GAS, 2 DAYS OFF WORK (the both of us) FOR A LOSS PAY OF $800 AND A TOTAL NET LOSS OF $925. AND NOW THEY ARE ASKING US TO COME BACK AND TAKE AN ADDITIONAL DAY OFF WORK AND MORE MONEY SPENT ON GAS FOR A TOTAL NET LOSS THAT WOULD PUT US NEAR $1, 500?!?!?

At this point we have been as patient as anyone could be in the situation we were being put in and we politely ask to speak to the Manager. A Manager comes over and we express our displeasure with the vehicle and its problems that we feel were down played along with the service being provided. We then inform them we would like to return the vehicle if possible. He says he is unsure if that is possible and leaves. As we were sitting there for approximately 5 minutes and seeing only one potential customer in a cubical and all the Sales Managers just standing around, we again ask to speak to the Manager. The salesman again made a final smooth it over type pitch and reminded us that we had gotten a better deal than we had thought. However, we were tired of the constant run around and games being played that nothing he could say or do at this point could possibly smooth anything over. Instead of the Sales Manager being brought out, the Financing Manager is brought out to explain the breakdown in numbers within the purchase. With two different contracts being signed and this “new” sales price we were told about DAYS AFTER THE PURCHASE, numbers were being thrown at us left and right to the point we couldn’t make heads or tails out of it all. He then asks if we have any questions and we ask AGAIN to speak to a Sales Manager. After about another 5 minutes of waiting a different Sales Manager sits down and informs us that he understands there are issues with the vehicle and that he would be happy to look at them, but COULD NOT PROMISE THEY WOULD FIX ALL THESE ISSUES BASED ON PRICE. THIS WHOLE TIME WE WERE PROMISED THAT THESE ISSUES WOULD BE FIXED AND NOW THEY WOULD NOT HONOR THAT PROMISE?!?! I make him aware of our displeasures and state that we would like to return the car based on their constant attempt to down play the issues that we discovered and what was stated in the “Buyer’s Guide”, including them not honoring their original promise to have all the issues fixed at the cost of Russ Darrow. He states that my fiancé signed the contract and that we should have read it more carefully. Then proceeds to tell us the contract is made final and they would not even look at the vehicle at this point. I then inform him of the options we have legally, as a purchaser, that I would be contacting the Wisconsin DOT while seeking legal representation in this matter. He stood up and said “GET OUT OF HERE AND YOU CAN HAVE YOUR ONE ATTORNEY GO UP AGAINST OUR 30” with a smirk on his face. I then proceeded to the sales cubicle next to the one we were in and tapped a lady, who was interested in a vehicle there, on the shoulder to inform her of our experience at Russ Darrow. We began to walk out only to be cursed at for informing the lady. As we walked out she walked out right behind us. I only wish someone would have tapped us on the shoulder that day to inform us.

THIS IS OUR TAP ON THE SHOULDER TO YOU!

Good Luck in Your Search and We Hope Your Experience is Better Than Ours!

I will NEVER purchase a car from Russ Darrow Nissan because they are a bunch of liars who like to steal from the elderly, and take advantage of them! If they did this to my Dad, who knows how many other elderly people they have taken advantage of! I was there with my Dad when he told them he didn't know whether or not he could afford to pay how much cash they were asking for a used Pontiac G6, and didn't want to go the financing route. The used car manager, Brenden told my Dad in order to hold the car for up to 5 days (make sure it wasn't sold to someone else), just to give them a couple of hundred dollars, until he was able to figure out his finances, which would be refunded if he couldn't afford to purchase this car. This was on Friday, December 16th 2011. My Dad told them to charge $200.00 to his Discover card, and by Monday, December 19th 2011, he would know whether or not he had enough cash in his account after subtracting money out for taxes owed to the government. I have given money to a dealership before to hold a car, and they gave me my check back when I couldn't afford the car. Same goes for apartments I have rented.

When my Dad went to the used car dealership on Monday, December 19th to tell them he was going with a lower price car that was within his budget of $10k, and to refund the $200.00 to his Discover Card, Brenden--used car manager disappeared for 20 minutes. When he came back, he told my Dad they only had the ability to charge his card, they didn't have the ability to refund his card, and would mail him a check for $200.00 which he was suppose to receive by the end of the week. Up to this point in time (December 31, 2011), my Dad still has NOT received a check in the mail from them. I've worked in retail long enough to know if you can charge a credit card, you can also refund a credit card. They took advantage of the fact my Dad is elderly, and didn't know they were lying to him to keep his money. I plan to report this dealership to the WI BBB for deceptive practices, taking advantage of the elderly. They employ deceptive practices, and are a bunch of sharks waiting to steal! There's also a Federal Law on Elder Abuse, and not taking advantage of them. And to think, my Dad has previously purchased a car from Russ Darrow.

DO NOT give them any money to hold a car you are thinking about purchasing because they will NOT honor their word of giving you your money back!

We are very sorry to hear this please contact me at jre@russdarrow.com to allow me to assist in anyway possible. We value ALL OF OUR customers and will go above and beyond to help