Nissan
Reviews and Complaints

I brought my 2003 350Z to Autoway Nissan complaining of an abnormal noise in the transmission. I was told that the noise is a "normal" noise for the 350Z and will probably get louder with age. I contacted Nissan North America and expressed my dissatisfaction with what I was told and was told that someone would contact me the following day.

Needless to say, Autoway Nissan had my car for 7 days (with no rental) waiting on Nissan North America to inspect and approve repairs. Once contacted (after demanding), Nissan North America stated that since the dealership has said it was a normal noise they would not be able to perform the repair under warranty.

When I questioned the regional representative about why there was no service bulletin on this noise to address the number of concerned consumers he got rude with me. I relayed to him that I have been an ASE Master Technician for 15 years and this noise may indeed be normal for the 350Z but under no circumstances was it a normal noise for a manual transmission.

I have contacted Transmission repair shops, Z car specialist, and enthusiast, and have been told although the transmissions are a little on the noisy side, my experience was NOT normal (sounds like marbles rolling around in the box). Nissan North America has hung up on me 3 times and will now no longer return any of my phone calls.

I now have a 2003 350Z sitting in my driveway with 50, 000 miles on it, originally was under factory warranty and continues to be under Nissan extended warranty that I am embarrassed to drive due to the noises coming from the transmission that is normal.

That is not the only warranty problems I have had:

2007 Nissan Frontier - Refused warranty on cowl panel discoloration citing improperly maintained.

Fix: Replace or paint and properly maintain the exterior of the vehicle. (I have receipts documenting exterior washing at least 1 time a week and full detail 1 time every other month)

This is how Nissan treats the dedicated consumers they serve, be informed.

I currently own:

2006 Altima S - Nissan #10

2003 350Z - Nissan #11

2007 Frontier SE - Nissan #12

I have at one time or another owned nearly every Nissan car and truck offered for sale in the U.S. with very little problems with any and what problems I have had were when they were out of warranty so it didn't matter anyways.

Nissan North America...PISS OFF!

Thanks for treating your devoted buyers with the respect they deserve!

My name is Cheryl Wright. I am a travel nurse. I bought a 2007 Maxima at Pat Peck Nissan in Gulfport, MS, in April 2007.

Shortly thereafter, I started hearing a popping noise when I turned the steering wheel. I carried the car to Pat Peck to be checked.

The noise was subtle and infrequent but one Nissan technician heard it. They kept the car to check it that day, but they could not find the problem. I carried the car back several times, but they could not figure out what was causing the noise.

I was concerned that the problem would worsen after the warranty expired. Joe Lyons, service manager at Pat Peck, promised me that if this happened, that they would take care of it under the GRT.

The problem has recently gotten much worse. However, I am on assignment near Tampa, Florida, which is over 500 miles from Pat Peck. I called Joe Lyons, and he did not recommend that I drive the car 500 miles with this problem because it could be a safety issue.

I called the Nissan Corporation, and they instructed me to take the car to Ferman Nissan in New Port Richey, Florida. Ferman checked the car and said it was a flexing of the body and that they tightened all bolts to specifications.

The noise got worse after this, so we carried the car back to Ferman. Paul, Assistant service manager, said that they could not find the problem, but they had a call in to Nissan. He said Nissan would call them and tell them what to look for, that it would be a process of elimination.

Paul told me that he would keep my file open and call me to bring the car back after he heard from Nissan. However, the next call I got was from Nichole, regional specialist for this region of Florida.

She said Ferman would need to run diagnostics on my car and that I would have to pay for it.

Since this problem started while the car was under warranty, I feel that the Nissan warranty should cover the cost of finding and repairing the problem. It is not my fault that Nissan technicians could not find the problem when it first started.

I am not asking Nissan to fix a problem that started after the warranty expired. I am only asking that they honor the agreement that they made when they could not find the problem.

I am well satisfied with my car. I have had no other problems with it. I trade cars frequently because of the miles I put on it traveling.

Please assist me in resolving this matter. I can be reached at [protected]. My husband, Steve, can be reached at [protected].

Thank you for your assistance.

Story of my car...

I leased a new 2008 Nissan Altima from Butler Nissan with 10 miles on it and my first time ever having a brand new car. Well, two months later we had flooding that took place all over Indiana. My car was a victim of it, not once, but twice. I had it towed to Butler thinking since I bought my car there not long ago, it would be the best place for me to go.

There first estimate was around $4000 to have the car fixed and my insurance adjuster agreed. Well, as a month goes by they keep finding multiple things wrong with it without contacting my insurance. They are working away and my insurance company has marked my claim as closed since they have not heard back from Butler. I called my insurance to find out what the deal was and it was then when my adjuster called Butler. To my adjuster's surprise, there was going to be another $17, 000 worth of damage. One of the mechanics stated, "I can't beleive we didn't think to look in the cylinders before starting the car, now the engine has seized up.
"

So, long and behold on July 10th, I got my car back. I was so excited to be driving the car that I had been paying for all along. My cute lil Altima. Well, on August 12th I amd riving back from downtown to work on my lunch break. MY CAR BREAKS DOWN! It overheats and black smoke is coming from under the hood.

I called Butler Nissan and the service manager gives me the number to call for a tow. I call the number and they don't think I am under warranty so told me I have to pay for the tow and maybe reimbursed. I call my insurance company and my adjuster sends a tow truck right away and has my car towed to a different dealership. I talk to that dealership explaining the situation and state that no matter what I do not want my car back at Butler.

The next day I get a call from Butler saying they had towed my car back to them and have a rental for me to pick up until the work can be completed, since it is their fault. I get out there to pick up a 96 Ford Eescape with 100, 000 miles on it, which is fine besides the fact that I am paying a $300 car payment for a car I am not driving.

Now, its going on three weeks and I still don't have my car back from this repair. The service department didn't send the motor head to the metal shop until this Wednesday.

BUTLER NISSAN has given me unnacceptable service, been reported to Better Business Bureau, complaints made to the regional manager and if I have 4 service problems occur concerning the parts they have fixed they will be liable to take over my lease.
I will NEVER recommend Butler to anyone

On July 17, my husband went shopping for our new car. We knew we would we lease. We wanted to downsize due to gas expenses. He went to Toyota tp try to get a Hygrid, but the prices were just too high. We wanted to put down no more than $1000.00 out of pocket and keep our lease prices below $400.00. We were turning over a Nissan lease so he went to Nissan. He went to Smithtwon Nissan first and worked with Brian Vasak the sales rep. Brian told my husband that he had only worked there for three weeks so he called in the manager Ray pretty quickly.

My husband was negotiating with Ray "Freida" and he had to do a lot of phone calling back and forth to me as I could not be there. It went on for some time and they were putting "deals" together and switching cars, "We can get you in this car...for $2300 "or numbers close to that. I told my husband to leave, we knew that we could not afford what they were offering and that was that. Then Ray asked my husband what it would take to not have to call me again and my husband said $1000.00 down and no more and less than $400.00 per month. They were able to work that out on a Nissan Pathfinder LE with some GPS and a DVD thrwon in. My husband called me and even though it was a gas guzzler, we knew this was a good deal so we agreed that he should stay and finish the deal.

Then comes Stan who is a fast speaker and since I have met him, I see that he rarely looks you in the eye. He never verbalized a LONG list of fees with my husband and as I gave my husband a credit card number from a credit that he did not have with him, he gave the number to Stan on a hand written piece of paper. Stan charged the card but never verbalized the LONG list of fees and never showed my husband the credit card receipt.

When we got our CitiBank statement, we were FLOORED to find out they charged 5697.14 on our card! We Immediately called them but Bran said it was a Sunday and the managers were too busy to get back to us. I screamed that I had better get a ohone call back, but we never did and we called them 30 minutes later and were assured that they were going to "pull the file" on Monday. My husband went to Smithtwon Nissan on Monday and Ray said that Stan was not there and that he should come back on Tuesday. On Tuesday, both my husband and I went to talk to them and we met with Stan who assured us that if a mistake had been made, he would gladly fix it but it "Company Policy" that all three parties had to be together to review it, could we come back tomorrow. We pushed but there seemed to be no way to get a resolution so we camed back on Wednesay at 12:00 PM at the agreed upon time.

That was when Stan told us he reveiwed the folder (no one else was called in) and he said the bottome line is that they had a signed lease agreement. We explained that we would have NEVER! signed ther agreement if we knew that we were spending $5697.14 Not only do we not have that money, but it is more than we have ever paid for any lease and this would be our third NIssan Pathfinder lease and our fifth time leasing an SUV. We implored them to be honest and to admit they never reviewed the contract with my husband. Ray came in and said he remembered the sale but they were already at a loss of 2300, 1300 (the number changed..they had incentive money...

We explained that my husband had been there for hours and that they INSISTED he take the car right then and there even though he said he had no trouble coming back the next day. They pushed so hard that they had Brian drive our Honda home so my husband could drive the new Nissan off of the lot that day. Ray later mentioned how "accomodating" nthey were by doing that, but now it is clear that forcing you to take cars in a rush is there way of sealing a dishonest deal.

Theya re scam artists who have left us severe;y in debt because the charge we did not agree to put our card over the limit and changed our interest rate from 3.99 to 18.99. We NEVER WOULD HAVE AGREED TO MORE THAN 1, 000.00. That is what we knew we could afford.

Ray and Stan are dishonest scam artists that do not care about anybody. No one should ever shop there. We are filing a Police Report against them, we are filing a complaint with BBB, Andrew Cuomo's office and with our credit card company. I will also be contacting the CEO of Nissan NA and trying to implore that he refund our money. He can have the car back. We don't want it anymore anyway. We will NEVER buy another Nissan again.

I am writing to express my complete disappointment regarding the quality and reliability of my Nissan Pathfinder. This was a brand new car, which I took in lease since May 2005. This was my first time owning a Nissan or an SUV and I was looking for something reliable.

During this lease, my expectations were shattered more than once: battery broke right after warranty period, fuel tank sending unit had to be replaced, Air Conditioning stopped working and others, this of course while maintaining a rigorous service schedule.

However the last major disappointment topped all previous ones. After noticing a vibration when automatic gear shifting would take place, I had the unpleasant experience of car stalling at a stop light. I was pushing the acceleration such that the tachometer would indicate high rpm values, but the car would barely move. I asked for an urgent appointment and brought the car to the dealership. The damage was more than surprising. The radiator broke and the coolant liquid penetrated in the transmission system mixing with the transmission fluid! I can only think of a major design flaw for such an unusual and dangerous occurrence.

I was not entirely aware how much Nissan stands behind the quality of their cars, which is why I wrote them a similar letter. I got the reply and now I know... They don’t see anything wrong will all this!

I just brought a new nissan latio by 18th March 2008, my car still under warranty but funny things happen to me is my car side mirror was fly away because of wind blow. i try to phone up to nissan center agent but he said it's a usual case happen, i am not the only one complaint about this issue, it had been happen by so many consumer's before but they had to paid themselves to repurchase the side mirror cover. it's ridiculous for me, how could the famous japan imported car could be happen this kind of quality problem. My new car only drive in 5 months! I am really upsad on this. it been happen almost 1 week but the agent still not yet feed back to me and keep me waiting or don't want to pick up my phone.
i am really disappointed on it.

hope somebody which are plan to buy a new car, please think carefully on the quality problem.

"To take our customers to an unprecedented level of satisfaction - Therein lies the success of Waterloo Nissan and its employees."

...Ian Murdoch, President

that statement is the biggest joke in the car dealer industry

and here's one example as to why;

I purchased my truck in Nov/07 for 20K and a 2001 Pontiac Sunfire trade in.

less than 2 weeks later, I had to bring it back to Waterloo Nissan for items overlooked during the Safety Inspection;

1. parking brake not operating

2. severe alignment issue

On Jan 8/08, I had it back in for what turned out to be a wheel balance, scheduled maintenance and another problem which as it turns out was something I had requested three times prior to purchase to be fixed - "An engine coolant leak"

after having the items missed in the Safety addressed, the Sales Mgr apologized profusely... and I accepted it.

Upon having it back on Jan 8, Nissan refused to honour the cost of repairing the still present Engine Coolant Leak and asked I speak to the Gen Mgr when she returned on Jan 14 - Today.

Once again I was refused to have the Leak fixed. I brought it to her attention that it was an item I listed when writing up the Purchase agreement and had brought to the Salesman's attention at the road test, day of purchase and the day before pick up - each time of which I was assured it is/would be addressed.

Her response was that it was never written into the contract and therefore would not be covered by them.

Apparently, this Salesman didn't write my list of items I requested to be repaired/addressed, into the contract and as luck would have it, he no longer works there.

My explaination from the Gen Mgr(knowing I was quite perturbed) goes like this:

***the Wheel Balance is a separate issue from the the steering issues not found during the Safety Inspection - Are they both not a Steering problem?

***No comment regarding why it was passed tru the Safety Inspection with existing problems

***it was my lack of diligence for not following up on the Coolant Leak after requesting it be fixed

The only lack of diligence I could identify, was the inability to deliver a road worthy vehicle to the Purchaser. I intend to track down the Sales Agent and try to have him admit to my concerns/requests prior to driving off the lot. lets see what he is made of?

Is there no Integrity at Waterloo Nissan?

I bought toyota camry from this dealership.

it was a used car with no warranty - but what they did was just sell the car to me after a car wash it seems. Because the car had engine light on within 3 weeks and I got to know that the dealership already knew about that as the error code waw written at the top of the engine. I called them up and the sales person shamelessly even agrees that the engine light was on and they only reset it... they NEVER fixed the problem... that is just cheating the customer!

I have a maxima 2004 brand new. Ihave replaced to motors for my windo. Tires had a recall, something else when the back end of car also recall. And now my tranmission. And this was a brand new car right out of the showroom.. I payed 32, 000 for this car. This car is a lemoni have had 8 cars in my life and this one is the worst. Barry's nissan is the worst place to buy a car. They don't stand by the cars they are so mean then you try to talk to them. I was trying to explain what I was going through and when they were talking to me they just didn't want to hear anything else so they put the phone down on me. Without even staying bye. No helpt at all... And I know there are other people like me please help me... I have a sick husband with cancer I need all the help I can. Thank you please help

I had my car serviced for an oil change and safety inspection, the mileage in was21006, and on paper it said mileage out was 21007, I couldn't pick it up during work hours so they locked it out and I picked it up after midnight the following night, the mileage said 21024, and on top of that my bumper had a huge scrape! I warn everyone not to take their car for service here.

We purchased a used SUV from them, the salesman was awesome! The Finance Manager was a tool his first "deal" was about 3k over priced, so 6hrs and 3 "deals" later we settled on a price signed the contract with the only add-on being GAP insurance and left with the SUV... A few days later we got a call from the "Finance Manager" saying the financing had fallen through. This seemed strange to me because we had a signed contract with payments, interest rate, and a lender stated on it, so I contacted our attorney he reviewed the contract and said it looked binding to him. I have since been in contact the Attorney General of Arizona and was told this practice has a name "spot delivery scam" and is commend in Arizona, most people take the dealers word when there told they will have to have a co-signer, put more money down, or bring the vehicle back. But I was told by the Attorney General and my personal Attorney under Arizona Law:

If you have signed papers, you own the car, regardless of whether the vehicle has been financed.

Your credit was good or the dealer would not have delivered the car to you at the price you agreed to pay.

A finance document showing payments, deposit, interest rate and other financial items is a binding contract, giving you specific legal rights.

You own the car subject to making payments only. The dealer cannot change that once you take possession.

Keep all copies of your paperwork and anything else associated with the sale (including calendars, photographs, advertisements). If the finance manager asks for your papers at any time for any reason, refuse! Keep these documents in a safe place, not the car.

If you are called back to the dealership to sign additional papers, either do not go or do so in a different car than the one you bought.

Have a friend or spouse drive you and witness whatever is being told to you. This will prevent the dealer from taking your car as hostage, an all too common happening.

If a dispute arises with the dealer over the contract and the dealer demands the car is returned, park it in a garage or remote location until the matter is resolved, to prevent it from being taken against your wishes.

Put together a complete timeline of everything that happened from the time you thought of purchasing the car until the car was taken away.

Try to remember specific names of dealership personnel and any statements that were made to you during conversations with the sales and finance staff.

Keep track of all monies you had invested into the purchase, including registration, insurance, down payment and trade. Never pay cash and always get a receipt!

So the bottom line is they unlawfully take possession of the vehicle we plan to file a lawsuit.

In January of this year My husband Steve was driving to work on icy roads when he slid into the rear end of a truck who's driver was checking out a six car pile up at the foot of the hill. Steve was fine, but our poor 2001 Mitshibishi was totalled, and the driver of the truck must have been fine also because he drove off and did not wait for the police to be called.

Steve still had his old 72 Chevy Nova to drive to work, but I was now out of a car so we decided to finance another car somewhere else then go to our bank to re-finance this new car in six months giving our slow insurance company time to pay off the loan on our old car. So we went to Victory Nissan and decided to purchase a 2006 Nissan Sentra after we were told that the blue book value on it was $10, 500. We put $2000 down on it, signed the papers, and drove away in our new car thinking that this was what we were paying for the car. What we were actually charged was hidden under a lot of other charges so that hubby would have had to do some subtracting to find it, and he thought that they sold enough cars that they would not cheat us so he did not do the math. Our interest rate was 16.9% on this contract, but we thought that this was okay since we would only be making payments at this rate for about five months.

Last week we had owned the Nissan for six months so we went into our bank to get it re-financed. It was at this time we learned that instead of the $10, 500 that we thought we had paid for the car, we had been charged $14, 125 before taxes and other things were added to the loan and that we now owed $4000 more for the car then it was worth even after paying $2000 down. Joann, our bank loan official, advised us to go back and talk to the General Sales Manager which we did, and he claims that our car simply depreciated $4000 in value since we left there with it six months ago. We can never get this car re-financed because we will always owe more on it then it is worth. It is not right for this car lot to tell us the blue book value on the car when we asked how much the car was going to cost us when they had no intention of charging us anywhere near that amount.

Not Nissan so much as probably the dealership. I just bought a lug nut cover plastic, your descript. Cap-road wheel. part no. 40342-2w601. It cost me just under $50.00. exorbitant? I think so. Same dealership that cost me $2300.00. for an oil change. Talk about gruesome service managers. Must have gotten a huge bonus that year. It puts a major blemish on the reputation of Nissan autos. I am on my third pathfinder, with a great respect for their durability, and quality. But this stuff above really *** me off. Disgruntled customer for parts and service at the dealership Nissan of Cherry hill n.j.