Nissan reviews and complaints 2
View all 785 complaintsNissan - car service
I brought my car Nissan Altima 2002 2.5 SL to Scarborough Nissan dealer on June 27, 2011 to get my car fixed. They diagnosed the car on June 28, 2011 to find out the problems and charged me $139+ tax for diagnosing the car. They found the problems and qouted me $567.30 with tax (including Dignostic fee) to repair the issues and said the problem will be fixed. I paid the money with good faith. However, when I went there on June 28, 2011 to pick up my car I found that the car had same issues it had before. I told the service advisor (Lany) right away on the same day that my car's problem not been fixed. He advised me to come back in the morning @ 7 am next day June 29 and speak to the service manager (Dan). I went next morning at 7 am and service manager wasn't there and end up with speaking with other services advisor (Anthony), he refused to fix my car and qouted me another $260 for some newly invented issues saying that whatever problem they found earlier after diagnosing the car they fixed it and current issus are different then the previous one. My understanding is they should knew it when they disgnosed the car and should have advised me what adjectly needed to be fixed to ensure car performance and how much would be the total cost in order for me to make an informed decisiion. It seems like they fixed some thing which wasn't broken at all but charged me for that and left the main problem unresolved that I brought the car in for. They are giving me hard time and not fixing my car untill I pay them extra money, neither returning my money back. I found it totally unacceptable and unethical business practice. I am travelling by public transit now and facing lot of troubles since my car is still broken
Sincerely,
Qureshi, Riaz
Nissan - rust holes in botton of altima 2002
Well I will keep it short. Owner of a 2002 altima; car has been services at the nissan dealer for over 5 years; well to my surprise after a service call three week ago I was told by the service person, to come into the area where they actually service the cars (note never been in there before) he then showed me another altima that have hughe holes in them; proceed to tell me that is the same thing on my car except on both sides of the underbody. I was in total shock. He then referred me to call Nissan Canada, because he felt that this may b e as a result of a defective material. I call and off course all they can do was apologized. I went back to the dealer and was referred to their body shop person. I went and he took a look and stated "I am not going to even touch that, but gave me an estimate of over $3200.00. Again call back nissan and they were quite apologizing, but no assistance offered.
I spoke a few times with the servicer manager who responded, "well my technicians are not trained to look for rust holes." In the same breath she stated, "well if it is a safety issue then we will make a note and advise the customer.: Well obviously that is so contradictory. In any event I have and independent person take a look at the car and note the following.
1) this did not happen in the last 2 months as alleged by nissan. 2) I bought a rust proofing package when I purchased the car, only no to be told it is actually crap and was pointed out to me that areas of the car that should have been rust proof was never done.
I AM TOTALLY DISGUSTED, BECAUSE THIS WAS LITTLE DREAM CAR. AFTER INVESTING TO PURCHASING THE CAR AND KEEP IT MAINTAINED ONLY TO HAVE THIS HAPPEN. I WANT NISSAN TO TAKE SOME RESPONSIBILITY, BECAUSE THE DEALER SHOULD HAVE ADVISED ME MUCH EARLIER THAT NOW AND IF IT A DEFECTIVE/POOR SUBSTANCE OR PART THAT WAS USE THEN DEFINITELY THEY SHOULD TAKE RESPONSIBILITY. SECONDLY THE COMMENTS MADE BY THE DEALER ABOUT HER TECHNICIANS ARE NOT TRAINED, IS A LOAD OF CRAP, BECAUSE AS NOTE ABOVE SHE ALSO STATED IS IT WAS A SAFETY ISSUE THEN THEY WILL NOTIFY ME. I BELIEVE THE STAGE IT IS AT AND EVEN PRIOR TO THE STAGE IT IS IS A SAFETY ISSUE. WELL THAT IS IT IN BRIEF.
SO WHAT CAN BE DONE OR WHAT IS NISSAN PREPARED TO DO!
EVERY COMMERCIAL THIS COMPANY MAKES IS INCREDIBLY ANNOYING, MAKES EARS BLEED
ignition key wont come out of ignition, hubcaps wont stay on, brakes squeal
2006 Altima here, with rusted floorboards on both sides (worse on the passenger side). Dealerships referred me to Nissan Canada. Nissan Canada offered no help, explaining the car was past warranty, and there is no recall for the issue. Nothing they can (or were willing to) do.
Opened a case with Transport Canada. Transport Canada explained there were 30 cases reported in the US (NHTSA) for this model/year, and 10 in Canada. Not enough to order a recall. They understand the issue as being more common, but few report the issue to Transport Canada or NHTSA.
Most of the body shops I took the car to said they do not do this work. The ones that do this type of work explained that the Altima floorboard problem is well known. They correct it by pulling up the carpet, cutting out rusted metal, and welding a new piece in place. I will get this done in the near future.
I have Nissan 2003 and has the same problem, Can any one suggest how to fix this or how you have fixed this and cost for that ?
3 years ago I had to have the engine replaced on my Altima because the recall for the Catalytic Converter defective design, didn't work, and I ended up with holes through the entire engine. I was told I was lucky that it didn't catch on fire or that I wasn't on the highway when it finally gave out! NOW, I find out that there are HOLES in the floor of my car and that it is too dangerous to be road worthy! I can't even get it to pass inspection without sinking another $2, 000 to $3, 000?! I'm so angry about this. I want the car that I drive my kids in to be safe. I'm terrified to drive this thing. Even if I get it repaired, I'll just be waiting for the next death trap! Nissan is not the company I thought they were. BEWARE, I am finding hundreds if not thousands of complaints on [protected] models. Don't trust it. Get it checked out!
Same here. Bought my '05 Altima in the summer of '08 and has 67, 000 miles on it because I drive my beater p-up in the winter. Tonight I read about all the rust issues and thought I'd cross my fingers and look. Sure enough, rusting through on the passenger side and just starting on the driver's side. I saw a post asking us to call NHTSA Headquarters. I will tomorrow and hope anyone reading this does too...
1200 New Jersey Avenue, SE, West Building
Washington, DC 20590
Toll-Free: [protected] / Hearing Impaired (TTY): [protected] / Media inquiries: [protected]
USDOT General Information Main Switchboard (including personnel locator): [protected] / Monday-Friday, 8:30am-5:30pm Eastern, excluding Federal Holidays.
This appears to be a very common problem. It's obviously a manufacturer defect. Where is the RECALL! Nissan used a sound dampener material that retained mosture and caused the rust on the floorboards. They know about this problem. It won't be until someone dies and the Nissan lawers and their CFO figures the cost to ignore the problem is too much. Us stupid Altima buyers won't be able to get their floorboards repaired by Nissan yet. Everyone needs to report it to the National Highway Safety https://www-odi.nhtsa.dot.gov/ivoq/ . Have your VIN# ready.
I just found out myself about this potential safety hazard. My '02 Altima has zero rust on the body, and for the mostpart under the car. But, right under the floor where your feet rest I have a large, rusty, flaking hole developing! I am shocked and surprised about it. Then I search the internet and see this problem is with everyone, and Nissan hasnt sent recall or safety notices out to all the consumers! They know this problem exists and absolutely dont seem to care! Just wait till someone dies due to a crumbling car thats involved in an accident. They'll wish thay had fixed the problems earlier. In my opinion, this is on thier back, to fix, or compensate owners with this problem. Its just inexcuseable!
The problem is that Nissan used absorbent material as the sound proofing on the floor. This holds mosture and sits right on top of the metel on the floor. This is a design flaw and Nissan knows about it. It's an expense recall, so they are avoiding the problem. Someone will eventualy get killed because of their negligence. Tell everyone you can that Nissan makes crappy products and don't stand behind their products.
i have a 2000 nissan altima and the oil pan rotted out & was told it was a safety issue & they called the dealer & was told it was a recall but you had to bring it in during a certain time frame to have it fixed & the date had well passed
so i had to pay 382.00 to have it replaced
I feel this is not acceptable i never recieved the
notice on the recall & agree if it is a safety thing then nissan should be held accountable
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