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CB Vehicle Repair and Maintenance Nissan 545 US-22, Plainfield, NJ, 07060, US
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Nissan
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Nissan

545 US-22, Plainfield, NJ, 07060, US
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2 complaints
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6:55 pm EDT

Nissan - fraudulent sales practices

I test drove 2 cars and decided on a 2006 Murano. Everything was fine until we began negotiating for the price of the car. The salesman, Shawn Daiany, asks me at one point to give him my debit card, so when he presents my final offer, his sales manager will know I'm serious. I refused, and he presents the offer and tells me the sales manager approved the deal. When he comes back with the contract, it contains several outrageous fees: $695.00 for "dealer prep" he explains that if the car needed work when they took it in trade, this cost gets past on the me. There was also $350.00 in "document prep fees" and $200.00 for "title and Tag registration" finally they charged $195.00 for "vehicle etching". This amounts to $1450.00 in "fees". These "fees" would have more than wiped away any "deal" I had worked out for the price of the car. I refused the deal, and contacted the Consumer Fraud Reporting Agency on Somerset County. I was told that they have received many complaints about this dealership's practices and would in fact be sending them a letter addressing these concerns. I would never do business with them.

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Mehedi
Edison, US
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Feb 25, 2009 9:14 am EST

I had similar experience with this dealership. They con people. I Purchased a Quest from them. Everything was nice until it came time for negotiating the deal. There were all kinds of fees, charges in the deal, almost $1700 worth on top of what the van cost. I was also asked to pay for etching, $200 for title/registration.
Weeks later I finally get my registration and find out that it only cost $75 for the registration. I called Nissan and was told that the difference will be forwarded to me within the next week. By my account it would be a check for $125. To my surprise it was a check for $60 only. I called Nissan again and I was told that no one could help me on this. Accounting would not take my call because there were apparently too many complaints to deal with. The manager would not even come to the phone. I know $65 dollar is not a lot of money but it's the principle. I was also offered the customer care package but refused it because I knew it would be shady and they would tag on more expenses at the time of service. My salesman was Andy. I am thinking of calling help me Howard from channel 11 and exposing them. I was also called by a different salesman from Nissan the day after I purchased the car asking if I needed a second remote/key. He was willing to sell it o me for $50. I didn't think much of it then but it was the second set of key/remote that belonged to the van and should have been given to me at the time of purchase. North Plaifield Nissan is a con, they Zip people. I will never do business with them or refer anyone to them. I am hoping te BBB does something about this/them. They need to be shutdown.

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5:30 pm EDT

Nissan - Decieving sales techniques

I had a appointment to go in for my "free oil change" that came with my car. I had my wife drop off my car for the oil change and when she was there the person that took the keys told her that I have to get a $300 service because I was at 30000 miles. If I didnt get it I would be breaking my lease contract. This was not true as I called up nissan to discuss. This was not the first time they have pulled this. I went there two other times for service and both other times they tried to pull the same trick with me. I thought that since my wife was just dropping the car off for the oil change that was all we were going to get. She said that they were very misleading and made her believe that if I didnt get the $300 service package that we would not be able to give the car back at the end of the lease. The stuff included in the $300 package really had nothing to do with the lease. When I complained to the manager he just told me "since you are complaining we will not take your credit card for payment you need to pay cash or check"

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Joe Boser
US
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Dec 28, 2010 10:17 pm EST

Nissan of North Plainfield are all crooks, I would never get a car there even if it was free! Buyer beware of this place, you would be better suited to drive 30 miles to Bergen County in Hackensack and get good service there.

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MariaRojas
new brunswick, US
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Nov 02, 2009 10:02 pm EST

I recently bought a used 350 z from north plainfield Nissan (i love it by the way, except for a small power seat issue). My credit was pretty ### and Tim Gizmen from that dealership worked with me for 5 hours to get me approved with a bank. When I had my power seat issue they took it back to service and fixed it pretty quickly free of charge. I was a little annoyed about the seat thing but they more than handled it professionaly and and other than having to waiting a few days to get my car back I have nothing but praise for the people that work in the service and sales department and Tim especially, who bought me lunch and a full tank of gas the day I went to pick up my 350z.

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JMT426
Piscataway, US
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Aug 28, 2009 2:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I bought a car from them on July 11. The salesman, Tim Gizmen, told me the car had a 140-point inspection and was in great shape, even though it had high mileage and was old, an unlawful practice based on the Consumer Fraud Act. He also told me that even though they were selling the car "as is, " which he claimed they had to do because of the age and mileage of the vehicle, that the Lemon Laws would still be in effect. Which again is another violation of the Consumer Fraud act by misrepresenting any warranty. Then when a host of problems surfaced with the car, they wouldn't honor the law.

They made up one lie after another. Whenever they said anything, I would call the agency responsible for monitoring that aspect of the business and confirm they were lying. The salesman, Tim Gizmen, agreed to cover the cost of the tags and title, but they didn't "estimate" enough for it and are trying to charge me $43 more to get them. They claimed that the laws had changed and that I had to pay for two years worth of registration, but the registration card itself was only good for one year. Frustrated, I said I would pay the difference if they could show me receipts from the DMV, as required by law that they keep on premises, and they refused. They have not yet given me my tags or title. And the title is a document they must keep on the premises. I paid for the car outright, but they are holding me hostage. Too bad I saw this too late, but if you see this now, stay away from Tim Gizmen and his manager, Laura Fluor! Lying is like breathing to those two.

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jipped
Piscataway, US
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Jun 02, 2009 11:53 am EDT

i too was a victim of a bait and switch deal. they promised me one thing but due to it being closing time. they said they would get the paper work to me later. when i got my paper work the deal was totally different. i traded in my 2 1/2 year old Grand Jeep cherokee which was totally paid for and before the sent me the paper work almost two weeks later they had sold my jeep and increase the price of the car that i was getting from them so my trade in really turned out to be zero. and of course the monthly payment was more. because they had sold my car and the deal was almost two weeks old i was stuck. if you have an option shop somewhere else. they are not very ethical

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unsatisfied customer
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Jun 19, 2008 1:06 pm EDT

I definitely agree with you. I have the same experience with their sales and finance associate when I bought an SUV with North Plainfield Nissan early this year. Their sales practice is definitely unethical and deceiving. They do not give you full disclosre upfront. You just get hit with it when it's time to pay. I filed complaints against them with the BBB. I would suggest you do the same.

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