Nissan
Reviews and Complaints

Our 2004 Nissan Terrano has a blown engine after only 36,000 km. Reading online, it seems that there is a major problem with the Terrano engines. All of them are blowing at 50,000 km. I can't get any help from any of the Nissan dealers here in the Dominican Republic. Who do we contact for these problems? Doesn't Nissan stand behind their product?

Beware!

I went to Reed Nisan for an oil change (we all know how this goes) and I pulled my car into the service dept. and got out, was standing there waiting, by my car for 10 minutes. NOBODY acknowledged me, there were 2 service people there and 2 people in business suites. I don't know there names but they completely ignored me. I was irate at this time so I went inside to the cashier and told them that I needed help outside in the service dept. She simply stated, "there should be people outside" I said, "there is but they are ignoring me". She just told me to go and talk to the service dept. manager. I was like, "are you kidding me"? SO, I went over to the managers office and of course, no one was there. So, I proceeded back outside to my car, waited another few minutes got fed up and left. I would have NEVER expected this treatment from Nissan, a place where I have always took my car for an oil change. I am highly disappointed with the people over there. I will not recommend anyone to go there or to buy a car form there. I was so upset that I cried as I left. I took my car elsewhere, I was treated a hell of a lot better than that place. And i got a better deal on my oil change. If I were you, stay away from Reed Nissan.

I went to the ALTA Nissan dealer at Richmond Hill, Ontario, Canada to buy a car by trading in my old car. The sales agent called William Wou, used the Nissan website calculator to explain the monthly payment to me and then asked me to sign the contract and pay deposit. After I went home, I found out that calculator on the Nissan web site deducted the tax for the downpayment. It shouldn't be used for calculating the trade-in value of my old car because the trade-in value should be tax-free. This sales agent cheated me. Please be careful when you deal with this car dealer.

My Nissan 2000 Crewcab was leaking antifreeze. I took it to Northpoint for a diag check, they told me I had a busted Radiator hose and needed a Headgasket replacement repair, for a total cost of $1,804. I was called back about two weeks later and informed my truck was repaired but I had a loud knocking noise. Northpoint Nissan told me I needed a new engine because these things happen in vehicle repair.They located a rebuilt engine. When my engine was pulled to replace it they discovered a carbon deposit. Northpoint takes the Carbon deposit out and replace my old engine back in my truck. Subsequently I had to take my vehicle back to Northpoint 3 times due to engine light warning. This week was the last straw my vehicle is leaking antifreeze again, HELP ME.

Superior Nissan of Carson - 1505 East 223rd Street Carson, CA 90745. Toll Free: [protected] Phone: [protected]

I must let you know how dissatisfied with the service that I have received at Superior Nissan of Carson. I've owned many cars in my day and many Nissans, but this is hands down one of the worst service departments I have experienced. First of all, I just took a practically brand new car in for two problems that should not have happened. We purchased a 2006 Nissan Altima SE-R from the dealership in late 2005. Mid-2006, the car starts indicating the oil pressure is dropping. I take it in for service and I am told that it was a faulty gauge. The gauge is replaced and I get the car back. Again, after a few days, the oil pressure is again dropping per the gauge. I bring it in again, and I am told that the service dept. would perform an oil consumption test. They would put something on the car to let them know if the rate of consumption is abnormal. Meanwhile, during all of this back and forth, I have to keep coming in a leaving my car without given a loaner or something. I accepted that at the time because I was told that since it's a minor problem, and the car is "drivable", then it could not be provided. Soon after, I bring the car back and sure enough, the car IS consuming oil. Looking on the internet, I see that this has been a problem with a handful of Altima SE-R V6s with 6MT and Infiniti G35 coupes with 6MT. Great! SO now what? I was told by my service advisor Carl, that Nissan will order an engine, but Superior Nissan would NOT provide a loaner because the car was "drivable". That was 12/27/2006 and I had been bring the car in since October 2006 at the sign of the first problem. Meanwhile, the next week after I [picked up my "drivable" car, that I have to put oil in as much as I have to put gas in it, starts making banging sounds under the hood. This happens on a weekend, Sunday night to be exact. Once again, I have to drop my car off at the early bird drop at Superior Nissan of Carson, get a friend to take me to the Long Beach Airport to Enterprise-Rent-A-Car (Because that is the only place to rent a car 9:00 pm on a Sunday) because I need a "DRIVABLE" car to go to work the next morning. THIS 2006 ALTIMA SE-R V-6 IS NOT DRIVABLE! THE RATE AT WHICH IT CONSUMES OIL IS INCREASING EVERY TIME I DRIVE IT! I don't know when and where this engine is going to finally SEIZE UP! I call Carl the service advisor, that following Monday morning. I told him that the car is making noises and it is not drivable. He says that the new replacement engine is on order and will be in because it is a warranty job. I inform him at that time of the rental that I HAD to get, and he informed me that they will take care of the rental since I got it from Enterprise and they use Enterprise. I then keep that rental with the expectation that they will take care of me. Weeks and weeks go by and we are in to February of 2007. All calls to the dealership go unanswered, and finally after a desperate attempt to reach my service advisor, he informs me that I need to call Nissan One and complain about the engine taking to long. I call Nissan One 2/20/2007, and they confirm that it was up to the DEALERSHIP to provide me with something to drive and they will be involved with replacing the engine. I spoke with Jason at x57864 of Nissan One, and he gave me the File# 5624224 for my complaint. This was a classic case of "passing the buck". Finally 3/18/2007, almost 3 months after it was ordered, the engine comes in and is installed in the car. I return the rental the same day and present the receipt to Superior Nissan of Carson's service manager Manny Casillas and the service advisor Carl. Manny later tells me that Superior Nissan of Carson WILL NOT PAY for my rental! After I was promised compensation from the service advisor Carl and received confirmation from Nissan One that this was a dealership responsibility, they say "No". It was not my fault that they engine consumed oil and was defective. It was not my fault that the SE-R engine was on backorder from Nissan. I bought a brand new car with the expectation that I could drive a dependable and reliable car back and forth to work and home. I believed in this product and that it would be safe for my family to drive and ride in. I believed that this disastrous defect would be handled with the highest caliber of customer service. I was dead wrong. Now I have been stuck with a $1600.00 rental bill, a Chrysler Sebring for God sakes, and the dealership has duped me. I call every Nissan point of contact available to me, and no one is trying to hear me or give me compensation. As the proud owner throughout the years of a 1990 Nissan 240 SX, a 1989 Nissan Maxima, a 1991 Nissan Maxima, a 1994 Nissan 300 Z, a 2001 Nissan Maxima, a 2003 Infiniti FX35, and a 2006 Infiniti G35 coupe, I get NO NISSAN/INFINITI LOVE?! I have bought Nissans and Infinitis most of my driving life, and as a customer many times over, I do not deserve this treatment. I will not buy another Nissan made vehicle and will discourage others I know from doing the same until Nissan steps up and takes care of business. I hope that this posting will speak through me to others. Maybe now someone will hear me... or maybe not.

Regards,
Thom Washington

Copy:
bplakinger AT superiornissan.net
ejimenez AT superiornissan.net
mmelendez AT superiornissan.net
tmartin AT superiornissan.net
mcassilas AT superiornissan.net
lily AT superiornissan.net
mmelendez AT superiornissan.net
webmaster AT NissanUSA.com

On 4/28/07 I went to Nissan in hopes to purchase a new car and trade mine in. A sales person by the name of Jim attended me and was very helpful he listened and paid close attention to my request and found me the perfect car. I test drove the car and was ready to make a deal. Jim brought in Willy (willy sold me my first car and is now a manager) to do all the paper work and to work out the deal at that time we went out to show the car to my Father in law. We noticed that the cars exterior was not in good conditions so we requested for a white car. Willy explained to us that at the moment he did not have that car but that he will get it for us. We left Nissan to receive a call from willy the next day. I arrived at the Nissan with my mother to do the paperwork in which we did. I drove the car home to realize that it was not the same model as the car that I had test drove and that it was missing features. I called willy the next day to explain to him what has happened and willy did not want to hear me out he said that the car is what it is and that there are no cars with the features in which I had explained I went to the Nissan willy had me speak to Jim since me and him had test drove the car and Jim agreed after hearing me out the mistake was made. He said that he will explain it to the mgr and see what they could do for me. At that time Willy came out and disregarded everything that Jim said and said that there is nothing to be done. At that time Willy brought out paperwork to explain how the car is the same model and how I am making the wrong assumptions. When he showed me the paper in which we did our numbers on the first car with it had in bold blue marker the model in which I was suppose to receive 2.0 S. I pointed this out to Willy to show him that I was not making assumptions. Willy took the paper to his manager and at that time the manager took a blue marker and began to scribble over the S to show that it was a mistake and that it is suppose to be a 2.0. At that time the other manager came out and told me that there is nothing I can do the car is now owned by me and that I should not of had taken it home and that he will not reverse the transaction and give me my trade in back. I was very upset and told him I did not want the car leaving the new car with its paperwork and keys and leaving with my mother 20min later we arrived at our house and 10min later a tow truck appeared with the newly purchased car. The tow man was leaving the car in the middle of the road when we walked out and asked him what was going on he told us he was instructed to do so by George (manager) at Reed Nissan and that George had stressed to him to leave the car anywhere and that if the car is hit or stolen that is our responsibility and not of Reeds. My mother asked the man to please not leave it in the street and to park it in the drive way at that time my mother got into her car and began to drive out the parkway when the gentleman began to take pictures of my mother driving off and of our house. Reed Nissan treated me bad they were very disrespectful and unhelpful I bought my first car from them 5yrs ago and came back as a loyal customer and this is how I got treated.

I purchased a 2006 nissan maxima from Jeff Schmitt Nissan on Alpha Road in Ohio. My husband and I purchased it under the agreement that they would buff it out and change a rim that had been hit. They changed the rim but they did not buff it out because they claimed they had no way of buffing the car inside and it had been raining so we waited for two weeks for the buff to get done. Meanwhile we took the car home and noticed that the car would jerk to the right. We took it back to nissan and they noticed that the car wheels didn't match so they changed the tire (used) to match. The car continued to jerk We took it back and told them that the car probably needed to be aligned. They aligned it but told us that nissans do not need to be aligned unless the previous driver had hit the wheel really hard. They eventually sanded the roters and aligned the car. Meanwhile I still needed the buff job. Eventually the car was taken in and buffed. After we got the car buff we immediately took it to z-bard to have a diamond gloss coat put on the car to protect it. After the diamond gloss was put on (another $1000) we noticed that when they buffed the car the trunk had been discolored because of the buff. We notified the dealer and they did not contact us back for a week. First they told us that it was probably dirt. At this time since the purchase of the vehicle we had made at least 7 trips to the dealer to get the car taken care of. When they finally notified us my husband explained to them that it needed to be touched up because it was very visible. They stated that it could not be touched up because the black paint was hard to touch up. My husband said then the trunk would need to be repainted . They complained that they were'nt making any money on the car. My husband stated that he would pay half to have the trunk repainted which cost approximately $500.00. They said no they weren't going to spend any more money on the car. First of all they spent no money on the car. When they replaced the wheels they took them from another nissan on the lot. The car is still under manufacturers warranty. The grill that I did not mention that needed replaced was under warranty. They only thing they probably paid for was for the mechanic to align the wheels which should have been done before they put the vehicle out for sale. I am very unsatisfied with Jeff Schmitt Nissan. I paid with an extended warranty close to $26,000. I could I have purchased a 2007 for this price. I am very unsatisfied with this dealership. We know have to pay to have our trunk repainted an additional cost. I have owned 3 nissans in my life and I will never purchase another nissan.

I went to trophy Nissan to look at a truck that I saw on their website. The truck looked great, but they had no gas in it to really test drive it. I did take it down the road and back. Looked fine and drove fine. The alignment was off a little bit. They said they would fix it along with putting new tires on it because one of them had a big nail sticking out of it. I should have known what I was getting into when the salesman gave me the run around when trying to negotiate the price. After several hrs of waiting I signed papers on the truck. With the condition that they do the 27 point inspection because they never did it in the first place. They sent me home in a user car. The next day they said that they had to order a part and the truck won't be ready for several days. Eight days goes by and I still don't have my truck. After several messages with no return call, They finally tell me that it will be ready at 7pm and I could come pick it up. I verified that it would be ready on time, and asked to be call if something changes. I get there after driving almost an hour and they tell me that it's not ready. They send some pee-on of a manger to tell me. I jumped his case about no one ever calling me. He said he would make sure it was delievered to my work first thing the next morning. I asked for my car back and to forget the whole thing. They just ignored my request. If I known then what I know now, I would have insisted to get my car back. However, I really needed a truck. He said they would make sure that the truck had a full tank of gas for my trouble. Woahow... Late afternoon the next day they did finally get me the truck. As I was driving home, I noticed that the door sounded like it wasn't shut all the way. When I inspected it appears that the truck had been in prior accident and the door wouldn't never align right. There was pieces of glass in the floor. So I started checking out the tires and noticed they never replaced them. The tire that had the nail in it, was just rotated to the rear axles because it still had the nail in it.

All and all it's a good truck. I am probably most to blame for not really checking into the truck more. However, the treatment that I got from Trophy Nissan is unacceptable. They claim the customer is number 1, yeah, until you sign the contract. Then you're just another victim. I've already stopped some people from going there, hopefully this will stop you from going. They are BIG carlot so they don't care. They will only wise up when people stop buying from them.

I purchased this vehicle with good faith thinking that i would be trouble free because it is brand new. At 1000 km i complained to royce love nissan (rossburgh) durban that my bakkie had a vibration and i was told that it could be the propsahft. At 15000km the bakkie was taken in for a re-ring. Then i had a problem with the brakes ,the rear brake shoes was not fitted properly. At 30000km i complained that my bakkie was taking oil. Test were done and i was told that the vehicle needed to be taken in for a re-ring(second) again.

I still at this time did not have the problem with the propshaft vibration sorted out. Just before i took the vehicle in for the re-ring the gearbox pact up. This vehicle was towed to nissan workshop and the gearbox was taken for a report and i was told that it was due to driver abuse which then cosed me r8666.05. Before picking up my bakkie i was told that the re-ring was also done. At this time my bakkie is only doing 636km after re-ringing i have filled two pints of oil. Does this vehicle need a re-ring again, i don't know. This is causing me a lot of inconvenience. I think that i have a reject vehicle and i don't know what to do.

I have a 2006 Nissan Maxima which I use alot since I work almost 40 minutes from my home. One Saturday I am out with my kids and all of a sudden the car does like this jolt and turns itself off, I pull over to the side of the road and try to inspect any obvious little things to see why the car would just suddenly turn off, nothing was wrong, I called my husband and he says just wait a few minutes and see what happens. I waited for almost half an hour then I try turning the car on again, the car turns on but all the dashboard lights are on brake light, ABS light, gas light..etc literally all the lights on the dashboard and none of the gouges were working so I was not marking mileage, speed or gas. I call the Nissan dealer closest to my work and they say to take the car in on Monday and they will see what can be done. I take the car in and I explain to the service writer what happened and I show him how all the dashboard lights were on and how it smelled like something was burning he tells me that the car is unsafe for me to continue driving it like that, they will get me a rental and they will do a diagnostic on the car and he will call me as soon as he knows something. I get a call on Tuesday from the service writer and he tells me that the part that my car will need will have to be overnighted and that they would call me when the work was done. I agreed, they gave me a rental and I waited for their call. On Thursday I get a call from the service writter and he tells me that my car is ready and I can pick it up after work, he will leave the keys with one of his buddies there cause he will be off before I can get there. I arrive at the dealership I am asked to turn in the rental first, then another service writer comes out and hands me my keys. I wait for my car to be brought out I get in it, turn it on and to my surprise the smell and all the lights on the dashboard are on. I go into speak to the manager and I ask him if he knows from my receipts what was done to the car and if he can tell me why it is that the same problem that I brought the car in for continues. I told him that his service writer told me that this car was unsafe for me to drive and how did it make it safe now when nothing had been fixed. I get a call the next morning same service writer which blames the whole thing on the mechanic and how I will need to leave the car there for another few days so another part can be ordered. Finally a week later, I go pick up my car like at 5 pm after work and the windshield is cracked, the people at the dealership state that they are not responsible for these type of things and that these things can happen when the car is left outside in the Arizona heat, well by this point I am so upset and I call Nissan Corp and they tell me that every dealership is individually owned and this is a dealership problem and that I will need to settle this with the dealership. Now 1 month later my car again same problem all the dashboard lights came on, the gouges don't work and the dealership says that unless I want to incur further expense I have to take it to Midway Nissan have them look it over so they can determine whether the incorrect part was fixed otherwise I will need to pay for the problem to be fixed, since it could be something different, but presenting the same identical issues.

My Nightmare - Buying a Nissan at Denton North Texas Nissan.

My old 1996 Ford Windstar with 133K miles was being coming undependable. So, last Thursday Dec 14, 2006, I went alone, my wife was not feeling well, to look at Nissan vehicles at the Dealership; because they had sales ads. After being pressured by the sales staff till about midnight, over 3.5 hours, and not returning my trade vehicle’s keys. Then, I made my mistaken. I purchased a 2006 Nissan Altima.

On driving the Altima home about 10 miles I noticed that the car was very small and that the seats were about on half the height of my Ford Windstar and were not comfortable. This was a bad discovery. My wife has serious arthritis in her legs and would be the primary driver of this vehicle. She would have a very hard time getting into a the drivers seat and a much harder time getting out of the vehicle, because it is too low.

After a short sleepless night I decided to take the car back to Denton North Texas Nissan early Dec 15th Friday morning about 8:30 AM, so they could take the car back before it was registered. I explained to the Sales Manager the problem with the car and that I could not keep the car.

The Sales Manager, personally said, there was no 3 day return policy in Texas and would not take the car back unless I purchased another vehicle. Otherwise, he said that the car would be reposed and ruin my credit. To complete the nightmare UNDER DURESS 2 hours later I purchased another vehicle without my wife.

Now I am stuck with a 2007 Nissan Xteria for $23K+ Plus dollars, which is too much money for the truck. It is better than the Altima, but it was designed for Off Road use, which I will never do. Also the seats are stiff, not comfortable, poor Gas Mileage, and the truck rides is 100 times rougher than my 10 year old Ford Winstar. Not the right vehicle for my family. I would like to end this nightmare and keep my good credit and return the truck and get back my trade or the value for the trade.

This Dealership in Dickson Tn. is the worst ever. Payed for new vehicle on a Friday, truck out of state, received call on Monday wanting more money because in order to have step rails a lift kit had to be put on. We paid, received vehicle by Wednesday. Left dealership with less than 1/4 tank gas in it. Then was told that they couldn't get a sunroof visor, which we paid for, but would give us a year of Sirius instead of 3 months. Only got 3 months of sirius, and by now my temp tags are up. Went in to complain, asked to talk to owner but was told he was busy. Someone else took my complaint and gave me my tags that were marked about two weeks old. Dealer called me next day and had everything fixed. Then we find out months later that we didn't need a lift kit to keep it under warranty. Dealer berates me for making a fuss over the money and Nissan's consumer Affairs Specialist seem to think that I like the truck and paid so everything is O.K. ( I am still working on this) Now the leinholder contacts me because they haven't received anything. I received the title! I guess they messed that up as well, which leaves me to go to the DMV to fix it since I won't deal with this dealership anymore. The WORST of the WORST! This place should be shut down, they seem to have NO KNOWLEDGE whatsoever about running a car dealership, at least that is the way I feel in our dealings with them.

This dealer does not cover any replacement parts (especially catalytic converters, sensors, etc.) that are more than 1 year old. Since my Maxima is now due for a third catalytic converter/sensors at $1,200 (first one replaced at 52K!) third one would be at $1,200 at 82K within 2 years!

On-Board Diagnostic Computers are great for making money, they indicate which part is bad (highest prices items) then the service department replaces it. The cause is never investigated. Anyway, I'm no longer a Nissan customer.

I have the Nissan X-Trail 2006 ST-S 4x4 40th Anniversary edition (3 months old). Until recently I was extremely pleased with this car. The added extras (alloy wheels, large sunroof, and fog lights) are fantastic. I have not had the whistling sound heard by others when opening the sunroof. However, be warned, if you live anywhere subject to hot climate (such as Australia), you will find that the air-conditioner of this car is totally inadequate. Hours of operation on maximum does little to reduce temperatures inside the car, if outside temperatures are in the 30C's. Be prepared for your children in the rear to be sweating profusely, as there is no rear air vents. I have been unable to use the car for the last two days as temperatures in my town have reached the high 30Cs. I cannot get the car to come below 38C. When the car is parked, I have three reflective panels on the windshield and front windows, and two rear window socks. This is despite the highest grade (Grand Prix-Formula 1) window tinting. Also, I agree with a previous complainant that the heater also when directed at the feet requires manual shutting down of the upper vents. The dial to select vents also "sticks". Can anyone tell me, does the model above (I believe the Ti) have climate control?

My wife just purchased a 2007 Pathfinder LE from Carlock Nissan in Jackson Tennessee. Needing to find out why the doors did not lock when putting vehicle into drive, the first question from the service rep was: Did you purchase the vehicle here? That was not the correct answer I was looking for. Answer to initial question is that no Nissan products offer auto lock and unlock. That is an unsafe condition for my wife and it needs to be corrected. It only takes a computer change in the vehicle. So far no resolution from Nissan Hot line.

This was an email I sent to the representative of the Nissan Scarborough dealership, Nick Sgro. His response was that Nissan Canada deemed it acceptable for rear break pads on a Nissan Altima to disintegrate after 2 years and less than 40000 kms...

I leased a Nissan Altima from Scarborough Nissan 2 years ago. Up until this point, the car has treated us well. The problems started Wednesday November 15, 2006 when my wife Pamela noted a problem with the car. There was a grinding noise coming from the rear driver's side wheel. After driving it myself I quickly came to the conclusion that there was a problem with the rear brakes. I took the car to a Canadian Tire that was close to my house. It is the same Canadian Tire that I regularly have my car serviced at (Honda) and have had years of good service from their crew. After taking a look at the car, the service technician quickly pointed out that there was something obviously wrong and that I should take the car back to the dealership I got it from. The reasons that he listed were as follows:

1. The car had less than 39000 kms on it - break pads should last longer than that and the ones on my Civic certainly have.

2. It was the rear breaks that were affected - even though 2/3 of a car's breaking occurs on the front. The front breaks should wear out faster.

3. The grooves cut into the discs would indicate that there is no break pad left.

4. Canadian Tire didn't even carry the parts necessary to repair the car as the car is deemed to be too new for those parts to be ordered.

I immediately took the car to Scarborough Nissan. It was later in the afternoon on Saturday November 18, 2006. I explained the situation to the service manager and was told that breaks are no longer under warranty. I explained the extenuating circumstances surrounding the failure of the rear breaks to no avail. The service manager ensured me that a mechanic would look at the car to try and determine if there was any mechanical failure outside of expected wear and tear on the breaks but that in all likelihood, I would be covering the cost of the repair. At this time I had the pleasure of listening to another story about other cars whose breaks had failed at 18000 kms. My answer to that was "it certainly doesn't make it right".

I then went to the sales manager, Rick Holton, and repeated my story. Rick's answer to my dilemma was that a problem like this could be due to how the car was driven. This car is driven to our cottage by me with a family of four (including a four month old) and by my wife, somewhat sparingly, as she is on maternity leave. We are certainly not driving it aggressively or taking part in late night road races. Rick shrugged off that notion and then proceeded to tell me about a G35 he recently saw come in with worse break problems under 20000 kms. Again, this certainly does not make it right. At this point I had the distinct impression that nobody at the dealership really cared about the curious nature of this obvious mechanical failure and that I was getting nowhere fast. I told Rick that if this "likely" outcome was to be reached, that it would be the last time that they see this car until I give it back to you at the end of my lease, and that I would certainly not be purchasing another Nissan (though we will be in the market for a minivan within the year - the Toyota Sienna seems the clear leader over the Quest I was considering). That statement was met with a somewhat callous shrug.

I had the pleasure of picking up my car on Monday, November 20, 2006. I wanted an oil change done on the car at this same time and there was to be recall service performed as well. I learned that as a result of the recall service, the back wheels were re-aligned but that the car now veers as I did not want to pay for front wheel alignment as well. Fabulous - recall service caused me to have to pay for front wheel alignment (pouring more salt on my wounds). After agreeing to pay to have the front wheels aligned, I received the call stating the car was ready. I asked to be picked up only to find out that I was out of the pick up area (Yonge and Lawrence - maps.google.com - find out how many kms that is) - get that salt shaker back out!

Not to my surprise, the front breaks were found to be at a 35 - 40 % wear - within normal specifications. While I felt this lent further credence to my argument, Scarborough Nissan certainly did not. Apparently I had found a magical way of stopping mainly on my rear breaks only by keeping the front wheels off the road while breaking (pure sarcasm). I had earlier requested that the defective parts be kept - they were. I have them now.

What do I plan to do about this? First let me say that as far as I am concerned, Nissan has extracted $1000 from my family to cover a defective product that was leased to us. Considering the manner of folks that I have already had the pleasure of dealing with at Scarborough Nissan, I do not anticipate ever being able to recover that money. What I plan on doing is everything within my power to affect your bottom line. I plan on starting with this letter to you, Nick Sgro. My next steps are to post my experience to every blog/website I can possibly find along with detailed pictures of the faulty parts. Being a software developer, I guess the hardest part will be taking the pictures; the rest of it is child's play. From there, my imagination is the limit and the world is my audience. Of course this says nothing to the extent that good old word of mouth offers. My experience has already been shared with my parents and their friends in the Leaside area. Pam's parents in Bolton seemed equally interested in the story. It certainly has been passed around my office up in Markham and I know that Pam is anxious to pass it along to her colleagues at her downtown office tomorrow. My neighbors in Lawrence Park will also be subject to my witty banter on the subject.

The car was last serviced at a Nissan dealership in Markham and passed with flying colors before being brought in for its second service at Scarborough Nissan. I bought winter tires from that dealership and am happy that none of that money went to Scarborough Nissan. I now will extend this fight to Nissan Motor Company Limited at large. I plan on sharing this exact letter with the dealership in Markham as well. Don't think of it as one of the 16,624 Altimas sold in North America in 2005 or the 14,761 of them sold in 2006, but how many I can prevent you from selling in 2007.

North Texas Nissan is a new/used car dealership located in Denton, Texas. I can't think of a single thing that went right about the deal I ended up with. They quoted me a price of $24,500 for a truck on a 39 month purchase (and spent a long time convincing me that this was a great deal, having shorter pay out). Now on this day, I had to be at work because of a meeting and I was in a hurry. My fault. I should have walked out! I was buying the truck for my husband's birthday and figured I was dealing with a reliable firm.

Then I get to the finance guy, a well spoken, attractive young man from Nigeria. Complete with family pictures. I told him, repeatedly and ad finum, that I did no want the extended warranty program. I will extend the warranty when the existing one ends at 35,000 miles. Much cheaper that way. I start signing papers and midway through discover that instead of a 39 month purchase plan, I have a 48 month lease with a baloon payment that makes the car cost somewhere around $37,000. I get very upset and he starts talking about credit and finally mollifies me…I really did want the car for my husband. I get done, I am leaving and they want me to inspect the car. I explain that vision is bad, particularly up close and, since it is for my husband he needs to do. They insist I can't leave without doing so….I do. When my husband looks, he sees the bb hole by the back door I missed, and the bumper dent I also missed. Naturally, they refuse to fix it. Now the final insult to injury. I start reading all my paperwork carefully. On the last document I signed, at the very bottom, is that darned warranty I had refused. The dude slipped it in anyway!

These are some very bad folks! Be very careful when dealing with them and, honestly, I would avoid them like the plague! I have gotten several e-mails from other folks that have had the same problem or similar problem as I had so it sounds like a way of doing business for these guys!

Thanks, Helen

I had a flight to CA state to buy a car from another nissan dealer. With only 2 days before my flight, and the other car not showing up, I began to search multiple states to change my plane ticket willing to go where ever I found the car I wanted.I contacted Michael Harris from Santa Monica Nissan on 3/1/06. he said he did not have the car, but would do a search and call me if he could get one. The next morning 3/2/06 he called and said he had my car. I asked if he had got it from another dealer, and he said no, it showed up on a truck last night. At this point I stopped my search, because Michael said he had my car. That same day I called the other dealer to thank him for his time, and tell him I found my car at Santa Monica Nissan, and he said he had searched their inventory, and they DO NOT have the car they are telling you he has. He said they have one, but it has burnt orange leather and not charcoal. I immediately called michael and told him this, and asked if he had visualy seen the car to know it has charcoal leather, and he says yes, I have your car, it has charcoal leather. The next morning I called and left a message for him to call me, and he never called back. I went to the airport hours later and right before I got on the plane I called him again to find a place to stay there, and he informed me that he really did not have the car, and that he had lied. They did however have a similar car and I should take the flight anyways and they would discount the one with ugly orange interior. I told him I was stranded at the airport over 100 miles away from home with no ride home. They really did not seem to care once I made it clear that I would not be getting on the flight. I am out $280 in airfare and a bus ticket home due to their lies.