Nissan
Reviews and Complaints

Starting in oct 2015, i have continually tried to contact nissan to change our payment due date from the 4th of the month to the 15th, as we are seniors and need to use our social security check. I have spent hours literally waiting on the phone, being told that there is a high volume of calls due to the and i quote "new website"! i have sent around 7 e-mails to the accepatance corp, i get replys with different phone numbers and get the same recording! i have also called the dealer where we purchased the vehicle and no one there answers the phone in their finance dept and no one returns calls and i have left many messages. We have been nissan owners for years, best car we have ever had. Your corporation finanacial system is beyond terrible! all we want to do is change our due date so that we will not ruin our credit. I suppose if we did not pay for the car, sooner or later someone would call us, is that what we are suppose to do? please contact matthew hofmann [protected] or valerie hofmann at [protected]...Email addresses and do not, do not send a form letter, give us a real liv e person to talk to. No more recordings. [protected]@gmail.Com or [protected]@gmail.Com preference would be a live talking human being. Thank you hope someone will help us !

I have been a Honda buyer for the past 30 years and decided to buy a new Nissan of which was happy with. Without being informed via U.S post office other then I learned from the collection division that I was late. Once I investigated as to why when I have already set up auto payment, I was informed that Nissan has completely changed the website of which every customer "Must" set everything up all over from new account. In the past (Three) payments I've had nothing but issues. To top it off, Good luck getting someone on the phone, Average wait time, 35min to 49 min. by then your late for other important appointments and your day is in the gutter, because they are unfriendly nor will they direct you to the address or email so customer can officially complain on Nissan. This Nissan will be my last Nissan to buy! Nissan if your readying this, try to Honda's friendly service and GEICO Insurance customer service I truly rate them Number 1. I hope others that are as disappointing as I am leave you as customers. Perhaps, you should fire those that is dragging your company down that is making our live more difficult with your company. Al USMC

I have been a Honda buyer for the past 30 years and decided to buy a new Nissan of which was happy with. Without being informed via U.S post office other then I learned from the collection division that I was late. Once I investigated as to why when I have already set up auto payment, I was informed that Nissan has completely changed the website of which every customer "Must" set everything up all over from new account. In the past (Three) payments I've had nothing but issues. To top it off, Good luck getting someone on the phone, Average wait time, 35min to 49 min. by then your late for other important appointments and your day is in the gutter, because they are unfriendly nor will they direct you to the address or email so officially complain on Nissan. This Nissan will be my last. Nissan if your readying this, try to Honda friendly service and GEICO Inc customer service I truly rate them Number 1. I hope others that are as disappointing as I am leave you (Nissan to other better companies). Al USMC

So this happened Tuesday Nov 17th 2015, driving on the highway no vehicles in front of me and I hear a loud bang sounds like a gunshot didn't know what happened till glass started falling down on me. I immediately pulled over off the highway to check my 3yr old son because he was in the back and got hit with some of the glass. Thankfully he was ok just a bruise on his cheek. Not 1 person stopped to see if me or my son were ok, you could clearly see my sunroof blown out.I was so upset I couldn't even drive had to call My Husband to come get me. He then called Nissan and a tow truck. Get home an hour and a half later and get a phone call from the dealership stating Nissan's warranty won't cover it saying it was possibly a rock, which it was NOT there was nothing around when this happened they just wanna save there ###. The sunroof exploded outwards as you can see in the pics, which tells me cabin pressure exploded it. So my husband now calls Nissan Canada to tell them himself what happened. Nissan Canada phoned us back on Weds to tell us it would not be covered once again, so my husband phoned them and lost it was once again sent for review they just phoned me today to say the same damn thing a third time! I also got a phone call from the dealership's service manager who began to tell me that a rock could have hit it at any time while owning my SUV and it decided to shatter on Tuesday while I drove it! I believe this is a defect in the sunroof of my just over a year old Nissan Pathfinder with only 21000 kms on it. I have also read similar instances happening to the same vehicle same year in the states as well as many Kia vehicles which are affiliated with Nissan. So thank you Nissan for making this as hard as possible for this family of 6 to get my Vehicle fixed. I now am vehicless until whatever gets figured out. I have 4 kids and can't drive them anywhere even in a emergency as my hubby works and he has to have his truck. Thank you for now making me scared to even drive my pathfinder for fears of this happening again or fear of my moon roof exploding with my 4 children inside. I don't feel I should have to foot a huge bill to fix my sunroof plus clean up glass all over my car!Maybe don't cheap out on glass that is on top of roofs and design them better!

I lease a Nissan Rough 2015, which was a Demo car with 8700 K from Alta Nissan Richmond hill. Car delivered on February 10-2015. Since very first month I had issues with this car. I attached all the documents. The problems never fixed as I was told they cannot duplicate the problems! 1- Trunk automatically opens while I was driving (twice happened) and couples of times when car was parked. 2- Key ID is not recognized and other messages which I have record it and attach the pictures. So I cannot start the car! 3- Navigation screen freeze On May 15-2015 I was driving on Yonge St, close to May St. While I was driving Trunk opened and my cloths was fall down on the road, a police cars close the road and lets me to pick up my stuff. (Emailed Nissan Canada as well) Before that time I noticed the trunk was open when it was parked, I didn’t take it seriously as I was thinking might I push the key button by mistake. After incident I notify Alta Nissan and I was told they cannot find the issue! On June 27-2015, I couldn’t close tail gate bar with the keys so I had to close it myself; (none of the button work). September17-2015 tail gate opened again while I was driving! Invalid key Id message appears. I took the car to dealer! I was told too bad, we cannot see the problem, you keep drive the car! (Pictures provided- also email Nissan Canada) October13-15, same issues, they keep my car for couples of days. I was told sorry we cannot duplicate the issue. (Video provided) October 31-2015 I was driving out of underground parking, trunk opened on its own wiper hit the pipe on ceiling and back window glass broke on my friend’s heads! I email Robert “general manager in Alta Nissan”, On November 2nd I take the car to the dealer, Robert (General Manager), Phil (service manager), Collins (service advisor), and my fiancée been there. Robert said don’t worry we know these car had this issue before, you don’t need to go through insurance we fix the car. After 3 days they call and said “our service people from Nissan Canada couldn’t duplicate the problems, you need to go to your insurance to fix the damages! We don’t cover the expenses. I email Robert and ask him to call he didn’t call me back. Also I call Bill (customer service Manager in Nissan Canada), he denied answer the phone and didn’t let I leave a voice message for him(I was told he doesn’t have one!), I ask him to call back. Bill didn’t call back either. On Monday November 8-2015 I sent a complain letter to Robert and Bill regarding terrible customer service and very unfair decision, and then they call and repeat themselves. They denied sending a work report. They had my car for four days “from November 2nd till November 5, 6 pm” so I think it’s my right to know what exactly they did and what was the outcome! After driving this car for 8 months and had 2 serious incidents I am totally sure this car is not safe to drive. I cannot concentrate on my driving! I hesitate drive in highways as I afraid the trunk open again. “what if this time it cause a serious accident”. I think it’s not fair on me to pay $400 per month for a car which already proof is not safe and it’s not worthy. Still trying to solve the issue friendly, this is my last chance to communicate with you before I take a legal action, It seems Robert is ok if I go to abbreviation, he said might I can proof this car is a lemon one! I would like Nissan take back this dangerous car! I appreciate your help to solve this issue. Regards Nahid Bonakdar

I have owned over 50 cars in my lifetime, some old, some new, some I paid cash, and some I financed. This is the absolute most ridiculous customer service of a financial institute that I can imagine. In July 2014 I purchased a 2014 Altima for highway driving for work, the mpg made sense and it kept the miles off my other vehicles. I was told that I had to use Nissan financing to get the price advertised on the windshield, "probably not the case" but I went along with it and paid the point and a half higher interest over my normal financial institution in favor of the rebate money. Made monthly payments 2 weeks in advance for the last 15 months, as luck should have it I recently had a downturn in business and no longer needed this car for travel. I sold this car and the financial institute that the buyer used cut a check directly to Nissan for payoff. It is now 2 weeks later and literally hours on the phone and back to the dealer for help and still the same ridiculous story from Nissan. Yes they acknowledge that the account is paid off and I have even received the check back from them for the over payment and here is what they will tell me. IT COULD TAKE UP TO 45 DAYS TO GET A RELEASE OF LIEN LETTER. This is something that any bank I have ever used can produce and get to you in a day or two. The people who purchased my Altima now have a car that they are obligated to pay payments on that they cant even register and drive and I am sure in their eyes I am the bad guy here. I actually liked the Altima and would have probably purchased another one if business called for it, very nice car. However I will never own another Nissan product and I urge anyone thinking of using Nissan Financing to reconsider, ABSOLUTE WORST financial institution I have done business with in my 50 years.

Mr. Cooley, I have bought 2 Sentras, and a 2014 Maxima all within 3 years with no concerns until now. I am very concerned and now angry with regard to the service at your Nissan dealer. It is way above and beyond just reaching the service manager Vernon of whom yet has to return my call. I am sure you are a very busy man, so let me just give you the factual events that are clearly in violation of TX Consumer Protections Act(s) and TX Deceptive Trade Practices Act, not to mention other potential fraud violations. I (as a last resort) send you this communication since I am unsuccessful at resolution at the dealer level with the last correspondence left for your GM (Matt) of whom wont, or has not had time to return my call. 10/23/15 RO OPEN by Jermal Scott #8589. under customer # EC473104, and RO # 717812. Type: WN Underhood Vias control confirmed and accepted for warranty. Documentation provided to customer and promised completion date of 10/24/15. An Altima SL Rental was issued/paid for by dealer (since no Maximas were available ) due to repairs being over 24 hours and the wait time to get said parts in. 10/24/15 Call to dealer on day vehicle supposed to be ready results in being told by Stephanie that "parts are on order and latest would be Wed the 28th for completion and delivery and to stay in rental vehicle." 10/28/15, 10/29/15 Call to Dealer no response. No call back on both days. 10/30/2015 Nissan USA re-contacted. Regional Assigned for warranty claim on separate issue (not the same as original/above that was already accepted). This separate issue was for the Rear View Mirror, since piece absent to turn into Nissan for dealer to be compensated for claim, so consumer initiated assistance. This was listed as Type: "CN" and not "WN" to protect dealer until accepted under warranty. *This was not part of the main claim as accepted under same RO 717812 as "WN." as authorized and "awaiting parts." 10/31/2015 Additional call into dealer. Vernon returns phone call in afternoon. Claims he will get back to me and that in mean time they are no longer warranting original item as previously accepted and completely contrary to documentation and prior communication as listed above. To date Clay Cooley Nissan has been in physical control and custody of this vehicle for 1 week and 2 days and failure to perform or due as promised and as written, has failed in completion of the contracted warranty work. Additionally, pre-paid maintenance plan items have not been completed either to include oil change and tire rotation. What and where was my vehicle for over a week? What transpired and what has gone on with my vehicle while in Clay Cooley Nissan's possession? Clay Cooley Nissan has agreed to file this as written on RO 717812 with Nissan USA, and was offered to use my MPP Extended warranty plan. However, the service manager advised to include claim(s) under the manufacturers warranty only to retract the written agreement and promises on 10/31/15 and then withhold vehicle for over a week in possession with no warranty work completed as promised, or pre-paid maintenance completed as promised under MPP Pre-paid maintenance plan. I am attempting to encourage Clay Cooley Enterprises in an informal memo/email to work towards resolution at this time. Failure to do so will result in contacting legal counsel and leaving vehicle on property until the situation is disposed of/litigated. It should also be known that a mechanics lien (should one be placed on the vehicle during litigation) petion copy will need to be submitted to the lien-holder, NMAC for notice purposes until resolved. Regards,

Penny Stone 7 hrs · Edited · I would like to bring a situation to the consumers of Canada's attention with regards to the poorest customer service I have ever received in my life! This situation has left me feeling small and abused by a multi billion company that in no uncertain terms told me that there was nothing I could do that they held the power and things would go as they decided. My exact answer ...power shifts and obviously you are not familiar with social media... Watch what one woman on a mission can do! As some of you know my mother passed away May 17 2015 (my oldest brothers birthday) from stage 4 colon cancer. However let me backup a bit. In august 2013 my mother leased a 2013 Nissan Sentra she was smart enough to buy the life and disability insurance on it as she was a "just in case"kind of person. Fast forward to January 2015 this is when she was diagnosed with the stage 4 cancer. Up to that point she has made 21 payments on time and without problems. After Her death I contacted Nissan Saint John with regards to what steps to follow. We set up a meeting and I was asked to bring in a copy of the will and they could start the proceedings. I did as they asked. They were supposed to contact Nissan Canada to stop the payments until the insurance company paid it out. We waited 3.5 months for the insurance company to forward the payment to Nissan because Nissan Canada was more concerned with the 3 payments that were behind. As it turns out Nissan Saint John failed to forward the documents to Nissan Canada and they continued to take payments from my deceased mothers account. When I brought this to Nissan Canada's attention they refused to answer as to why they would continue to do so. The woman said your mother is dead thats not Nissan Canada responsibility. I was livid. They told me they would not give the insurance company a final amount until I settled the 3 payments that NSF of course they NSF the account was closed by the bank and myself. She said it was not her problem it was mine I asked her why would I settle the payment when the insurance company was paying it off. Her whole attitude changed after that. She was only to happy to help me then. The insurance company was to backdate the payments from the date of my mothers death. However Nissan drug their heels and delayed giving the info to the insurance company another 10 days. Fast forward to the second week of September and several dozen phone calls later they finally admitted they had they payment for 5 days but something got missed. I said I understand but how is that my problem? Then I was informed that there was an outstanding balance of 6592.61 and if I wanted the lien lifted I had to pay that amount. I called Saint John Nissan who were only concerned with the 39 remaining payments. When I explained that the 39 payments were made by the insurance company they no longer wanted to speak with me they told me I had three options 1. I could return the car and they would resell it to which I said why would I do that? 2. I could pay the 6592.61 and have the car transferred to my name or 3. I could drive the car for 39 months and return it at the end. All of which would benefit Nissan. The man I spoke with at SaintJohn Nissan was rude and ignorant and basically acted as if I was bothering him he told me there was nothing he could do and to call Nissan Canada. In order for the car to be released from Nissan and the lien lifted I was forced to pay the 6592.61 which I reluctantly did as they had instructed. However after 10 days of waiting they still haven't released the car and several dozen more phone calls only resulted in them telling me that there was still $460.18 of a balance left and if I did not pay it they would not release the vehicle. When I told them I had followed all f Nissan's Canada's rules only to have them change the rules mid game the man I spoke with explaied to me that until the $460 .18 was paid not to call as they would not release the vehicle I explained many times that the insurance company paid off all remaining 39 installments and we were free and clear. Between the insurance company and myself plus the 21 payments my mother had made prior to her death they had received over $34, 280.39 which according to my estimate based on the lease agreement was more than my mother agreed to pay however as of the date of this post they have still failed to release the vehicle. Finally being totally fed up I called back and asked to speak to the supervisor to which they make me wait on hold for 64 minutes Mr. Hussein The supervisor told me in order for the lien to be lifted I was to pay the last installment I tried to explain to him that the insurance company and my payment more than paid off the balance of the lease and in fact Nissan Canada would end up owing us money his answer to that was the $460 .18 was such a small amount I should just pay it and do myself a favor and pay the amount I explain that Nissan Canada would not receive one more nickel from me and that I planned to take my plight to social media he chuckled and said that was my right. He did tell me that he would work on it and return my phone call today October 13, 2015 and assured me the lein would be lifted. However I was told that same information by four different agents within Nissan Canada all of which were untrue I am still waiting for Mr. Hussein to call me back. I want to bring everyone's attention to how some customers are treated. I'm sick of the little guy getting shafted at every corner and being mistreated and abused by huge corporations where does it end the way I was treated is unacceptable I was merely trying to take care of my mother's final wishes and her affairs sell the vehicle and pay off some small outstanding debts that she had but Nissan Canada has made this near impossible. Please share this post let's make this go viral and make big corporations accountable...:: every customer should matter thank you so much for taking the time to forward this and showing Nissan Canada and SaintJohn Nissan that one person can make a difference! My family just want closure so we can begin to heal but we have not been able to as Nissan Canada refuse to do their part.

Drip Wipe does not work: In my owner's manual page 2-22 it says that I can set the Drip Wipe to on or off using vehicle settings. It does not say that the option " If so Equiped " so I assume it comes with my model. Furthermore when I go to vehicle settings it gives me the option to set it ON or Off. I have set it on. The dealer tech ( Niagara Falls Nissan) says the sensor is not installed. I have called Nissan Customer Service " on )9/30/15 @11:00 AM and was told that there is no standard that they can refer to tell me whether it should be on my vehicle or not which I find astounding. I would assume that data base exits to tell someone in Nissan that this option shoud be on my vehicle ( VIN # 5N1AT2MV2FC873684). I would like it installed or be compensated for the lack of the feature. Richard Glushkoff [protected]@cogeco.ca

Transfer Case is cracked and leaked oil. I just heard the noise and took it to the dealership. They told me the repair would cost $3500 + Tax. According to threads online, this seems to be a very common problem on the Muranos. Some vehicle owners claim their dealerships repaired this for free as it is a known issue. My dealership says otherwise and blames me for not having the vehicle regularly serviced with them.
This isn't fair at all. My vehicle is regularly serviced at an authorized repair center and if this is a common issue with this model than the repair should be covered by the manufacturer.
Please help.

Dear Nissan Egypt,

Please send a copy to NISSAN head office

I would like to report a complaint about being subjected to a car accident driving one of Nissan's sedan Sunny models before completing 650 km !

The reason for filing this complaint is that during the accident, when I suddenly found another car before me in the opposite direction., is that when I pressed the brakes hard, the response of the breaks was very poor & may have caused the collision in my opinion. It clutched too hard, then went completely loose, the thing which made my car sway from side to side & collide with the car I was trying to avoid.

Added to this, after the collision, I was thankful my wife wasn't killed in the accident, as the right fender was completely squashed as if it was a piece of paper, showing the car body to be extremely weak & lacking proper safety measures.

I am very disappointed & dissatisfied with the first Nissan car I ever bought on the good reputation I heard from friend, to find the car having such major issues that could be life-threatening!

I do hope that Nissan Egypt will do the needful to resolve this problem that I believe was mainly caused by defects in the car fabrication & components, without resorting to Nissan International, as this car was fabricated in Egypt, unlike other Nissan makes.
I have many photos to show for my damaged car please send me link to send them to you.
My Email is:
[protected]@hotmail.com
[protected]@gmail.com

 Hoping to hear from you with an adequate compensation.

Best Regards,

Victor Fayez Fouad Youssef

[protected]

CHIEF CABIN CREW

EGYPTAIR

Sent from Samsung Mobile.

Sent from Samsung Mobile.

Good Morning,

On February 11, 2015, my daughter and I had purchased a 2013 Nissan Rogue from Grande Prairie Auto LP. My daughter knows the salesman (Donnie Clarkson) and trusted him to make sure everything was working on this vehicle as we were purchasing this sight unseen. Attached you will find a copy of the bill of sale and the Mechanical Fitness Assessment. We were under the impression that everything worked on and in the vehicle. In May, my daughter was trying her air conditioning as it was very hot outside and she noticed that it wasn’t working, just blowing hot air. We sent the dealership in Grande Prairie an email asking them to please have this fixed as we felt it should have been working before we purchased it. I spoke to Donnie Clarkson (the salesman) and he apologized saying he didn’t check the air conditioning because it was so cold outside when he took it for a test drive. Since this call with Donnie, my daughter has taken the vehicle into Go Mills Nissan South in Edmonton for an estimate and to find out what was wrong with it. Attached is a copy of the invoice showing that there is a leak in the condenser. We have asked the dealership in Grande Prairie to pay to have this fixed and they refuse to do anything about it. We are also being told that the repairs are not covered by the warranty we purchased at the time of the sale. We have looked over our warranty which is a Peace of Mind Added Security Plan and on page 17 (attached as well) you can see that all the parts of the condenser are covered by warranty showing no exclusions. We have spoken to Nissan Canada and they feel this should be covered because we should have the Platinum warranty once it is unsuspended. We also had to send Nissan Canada all the information attached in order to have the registration transferred to us or they wouldn’t even speak to us. We feel this should be covered by our warranty as well, according to the documents provided and would like to see the dealership fix this issue at no cost to us.

Since this email a few things have come to light. We have spoken to Nissan Canada and they say our warranty is suspended because the proper paper work and inspection have not been completed by the dealership in Grande Prairie. So we call the dealership back and they try to blame us for having no warranty. I have been told by the General Manager, Troy Collinge, that in order to get the warranty transferred a final inspection needs doing on the Rogue but they won’t pass the inspection until the air conditioner is fixed. Now they want my daughter to put a claim in through her insurance company and they will graciously pay for ½ the deductible and they will pay for the inspection once the repairs are complete. Well my daughter is in no hurry to go through her insurance company in fear her rates will increase and she feels this should have been taken care of before we purchased the vehicle or even the warranty. We feel they sold us the warranty under false pretenses and we have been paying for this since February 2015 and have not had it at all. I have called Nissan Canada back and they are going to do a review on this matter as they feel this isn’t right as well. Not sure what our next step is so we decide to email local companies in hopes that you can be of some help to us. Please contact me (Amber Pyne) at [protected] (work) or [protected] (cell) or my daughter (Sarah Kobialko) at [protected].

We heard back from Nissan Canada and they say the repairs are not covered by the warranty but the dealership should have had the inspection done before they sold the vehicle to us with the Platinum warranty. All this time we thought we had a warranty that covered our repairs to the vehicle when really we have nothing and yet we paid for this. We are trying to get someone to understand that the warranty inspection should have been done and any repairs completed before we purchased this vehicle. So now what happens if we repair the air conditioner condenser and they do the inspection to have the warranty transferred to my daughter and they find more wrong with this vehicle. Who pays for repairs then and if her insurance goes up because we put in a claim then who pays the increase? All my daughter wants is to have the air conditioning fixed and paid for by the dealership where we purchased this vehicle and then for them to pay for the inspection and get the warranty figured out. Is there any way you can help us
get the right solution to this nightmare problem?
Thank you

I brought my Nissan Patrol to the dealer because I live in Mozambique and can't find reliable service / mechanics anywhere. They have had the car since August 2014 and haven't fixed the problem. Now they say it is a computer part. They ordered it in February and said it would be in in 3 months. Still nothing. I was just informed (June 16, 2015) that they don't manufacture the part and it will be until August if they manufacture the part. I have already spent 5000 to fix and nothing and now to be without a car for a whole year? This seems unacceptable. I have been really patient but now I am seeking help and compensation because it is costing me to not have the car.

This dealership is unbelievable! I purchased a used vehicle from them. There was an issue with 4 of the door locks before I purchased and I told them i wasn't interested unless they were fixed. After talking to their technicians, the used car manager knew it would be a worse case scenario of $2000 to fix. The manager told me she had to get that approved and when she came back, she said she got the approval to do the deal. So the paperwork was done and financing was done and down payment was done. They kept the vehicle so they could do the repairs on it. This took a little more than a week.

The technician couldn't fix it. After guessing and throwing a part at it, which didn't fix it, they sent it to Toyota to have it looked at. Toyota told them it would be about $2000 to fix it. I am assuming the lock actuators needed to be replaced.

Today I get a call from the same manager telling me that they were not going to fix the door locks because it was going to cost $2000. They tried to switch vehicles with another of the same model but with 30, 000 more miles on it and for the same price.

It is my belief that their plan was to sell the vehicle and if they could fix it cheap, then great, but if it was going to cost the $2000 to fix, they would just back out of the deal. This is a very shady and unethical dealership.

I am very displeased with the staff here to say the least. I will never recommend this dealership to anyone and I hope everyone who reads this do the same. I wouldn't buy anything from them now, and their technicians don't know what they are doing!

I worked for M'lady Nissan for about a month then was fired for supposedly not putting a oil drain plug back into a car. And the customer left and drove 45 miles with no drain plug in the car which if there were no drain plug in the car there is no way the motor would have help oil. So I got called into the office to be terminated and as soon as I asked about my last pay check they told me that I would not be reciving one due to the incident and prior mishaps with the company. I later that day talked to a few former employees that worked there and they explained to me the same thing had happened to them in the past. They waited till I worked my full 40 that week to do this to avoid having another payroll check being made out. They let me come get my tools but refused to answer any questions regarding my final pay check