Nissan
Reviews and Complaints

Recently I had an opportunity to visit the nissan showroom in al khan - al arouba street for an enquiry about a vehicle. Following which I visited the showroom about 3-4 times for the purchase requirements. To my disappointment I had noticed that the branch manager of that showroom was smoking cigarettes inside his cabin inside the showroom. This defenitely shocked me as there is a "no smoking" board evrywhere in the showrrom, it is illegal to smoke in an office, and considering that a showroom is filled with cars and smoking among cars is very very dangerous. The smoke smell had travelled and was very disturbing but unfortunately the branch manager continuously smoked evrytime I visited.
This must be a usual practice which must be stoped and taken action about.

I Advise all Customers Do not Go to Yonkers Central ave nissan, I left a Deposit on a 2012 Rogue and signed the Sales order form( Not a Contract ) mind you they didnt even give me a copy when I walked out the finance man stated that I will get everything on Monday. I was not happy with me being pressured and forced to not leave and demanding that we can discuss the deal, I was not happy with the service on how everyone had me waiting for a long time while my sales person fooling around and on his phone. The sales manager was so aggressive towards me signing the deal. However it turns out that I truly wasn't happy and Couldn't afford the payments so I went back and tired to get my money back and the sales manager Chris had threaten me to call their attorney and I was not allowed to get my 500 deposit, I stated to chris that I had lost my job and that I couldn't afford the car, He Didn't care and goes No Money Back!

My 2002 Nissan Altima began burning oil several months ago. I had an oil change done and two weeks later it was two quarts low. Believing this to be the fault of the company that changed the oil, I brought it back to them and they did another oil change. A few weeks later two quarts low again. I began researching on the web and found numerous complaints pertaining to exact same problem. I called Nissan and they said that only certain vin numbers applied to recall manufactured in certain areas, but mine wasn't one. They apparently are giving people the run around and don't want to take responsibility for a defect they had. My engine is now shot like so many other people. I wish everyone would stop buying Nissan until they fix the problem that they should have fixed long ago.

My wife, toddler boy and I all went to the dealer with one thing in mind getting the car we want. Well that is exactly what happened we did. Until 2 weeks later they came back and said they need more money down. Before we left we confirmed and asked if the loan will go through "we wouldn't give you the car if we weren't 99.99% sure we can get the loan approved" said the finance manager. Well guess we were the .01%. After a little research we found this is called spot delivery. We did return it but not till we got 2 weeks of using it for free. There were other things as well that we didn't like, 75 month loan (what is that crap) and a few other financial information hidden till we got home and looked at the fine print. Lastly Pinnacle Nissan is the worst company and would never recommend them to anyone. We found another dealer and their first response was "we like people". This is the worst dealer I have ever done business with just glad we were able to get out of this one.

In January 2011 I leased a 2011 Sentra from Nissan Motor Acceptance Corporation through Kelly Nissan of Lynnfield, Massachusetts. On April 1, 2011, I hit a large piece of granite that was laying in the middle of a busy intersection, apparently it fell out of a truck onto the road. The car in front of me swerved quickly to avoid it, but I was unable to do so. Later that day, I discovered that I had lost all the transmission fluid and the car would not move. That same afternoon I had it towed to Kelly Nissan. Eleven days later, I was told that the transmission had a hairline crack in the casing and a new transmission was ordered on April 11 and would arrive on April 20. During the following days, I was told many times that the transmission was on a truck and would arrive here at any moment.

Now, on April 28, after several calls to Kelly Nissan's Service Manager and to their parts department, and to Nissan's Regional Manager, I was told that the transmission is not on a truck, but it has been ordered and will not arrive here until May 15th. This means that my car wil be at Kelly Nissan for more than 6 weeks. (If things go as they say it will). Everyone, plus the Nissan Regional Manager tells me today that they are "sorry" but it is my problem. Six weeks just to get the part and then to get it repaired is not just my problem, but it is also Nissan's and Kelly Nissan's problem. On the 28th, Nissan tells me that this delay is caused by the manufacturing problems in Japan. I cannot believe that Nissan has to order every replacement transmission from Japan. But, if that is the case, why didn't they just tell me up front? The Nissan Regional Manager says that I hit the stone, therefore this is my problem, and she is "sorry" for the delay, and I will just have to wait. I assume the Nissan does not have a supply chain here in the U.S. and must order each transmission from Japan. This is very poor performance by Nissan and Kelly Nissan. So why tell me for weeks that the transmission was on a truck, due to arrive at any moment, which obviously was not even near the truth?

These guys from West Covina Nissan are scammers and their service is total ###. They’ve misled me on car conditions and sold me a bad car. Now they’re refusing to take it back and give me my money back.

Dear Sirs,
My Name is Ruqaya Abdo from Alex., Egypt
I was Subjected to ill-treatment and poor service and poor maintenance when I re-installed the broken windscreen glass of my Nissan Sunny model 2003 in Nissan Sunny agency and service in Alexandria which is The Alexandria Auto Engineering Company in Amiriya area in Alexandria. I paid 900 Egyptian pounds, but after a very short period cracks occurred in the glass from the bottom near the wipers.
When this happened I went to the Nissan Sunny agency in Alexandria and then it turned out that the cause of breakage or cracking, was because of faulty installation of the glass by the agency. However, I was not paid any compensation and they ignored even giving me a polite reply. Instead I was told: "Do whatever you want..you will not get anything!"
This is an evidence that this company is not a decent or respectful agency and yet I preferred to deal with them even though the price of installing glass in the market is one third of the amount I paid.
I attach herewith a copy of the payment receipt (in Arabic) and of the invoice I got from the company
I hope that you will address this matter because this treatment that your customers receive from this agent will have worse results if it continues on your sales.
Please accept my Best Regards and thanks...

Eware false phone commitments from midway nissan!

They worked a classic bait and switch. Here’s our experience.
Don’t let it happen to you!

We were looking to lease a car in december and made contact with midway nissan.
After thinking the decision through, we decided to wait until april.
Then came the emails… to which we replied we are not moving forward now.
Then came the calls. They assign these calls to managers to try and move you back to a buying mode. We ignored most but they kept coming.

I finally took the call from aaron, a used car manager, and nicely explained that we were waiting until april. When asked why, I simply explained it was a financial decision. He asked if he could get me into the car were interested in with no money down and no payments until april would I be interested. I replied yes and gave him my budget parameters of $350 - $400. He told me he would work on it and get back to me.

He called back and told me he could work out a deal for the car with no money down, no payment until april, for $389.00. I was truly impressed and we set up a meeting for the next day.

My wife and I arrived and were introduced to aaron, who introduced me to a gentleman by the name of patrick. He asked us for some basic information and walked us out to look at the models we were interested in. We test drove the vehicle and decided to go ahead with the lease. During this process, I asked him on two occasions if he had gotten the details on the arrangement that aaron had given me. He said he was told but was quite busy and didn’t remember all of it. This was when I became uneasy about the process.

After taking our application, he left and went to the finance director. After 10 minutes patrick came back, sat down and look at us and said there were no special programs for our model and the lease payment was not $389 as stated, but actually $520!

At this point, I stood up and told patrick, I had in fact been lied to by aaron. My wife and I left the dealership. On the way home, I called aaron’s boss ed brown and informed him of our experience. He expressed his concern and asked what he could do to get us to work with the dealership. My response was simple “nothing, we are not doing business.”

If you want a nissan, I suggest you find another dealer. One that has integrity and character and speaks the truth.

Midway nissan wrote on 1/7/2012 11:44:32 am:

Aaron is one of newest employee's and i'm terribly sorry for the confusion and misrepresentation. (Note: admission of representation). We have a high customer satisfaction rating and pride ourselves in customer service. Our gm or sales director will be contacting you in hopes of creating a resolution. It's with the spirit in mind that sometimes mistakes do occur and people do make mistakes and hopfully you will be open minded in allowing us to create resolution.

Aaron hendizadeh
Customer service and loyaly director
Midway nissan
[protected]

Franklinsantagate wrote on 1/7/2012 12:18:39 pm:
Your actions disqualify you for our business, so there is no need to contact us - in fact do not contact us.

My resolution is to share our experience on blogs such as this, yelp and others.

To use the excuse of "new employee" is really quite weak.

Aaron carries the title of sales manager. It denotes maturity with a correlating degree of responsibility, authority and accountability.

I would think his actions prove his lack of maturity, and as such you should minimize his responsibility, authority and call his words and actions into accountability before you have more customers like us.

Concerning your pride of customer service: take a gallon of pure water. Put one tablespoon of dirt in it. It spoils the whole gallon. I suggest you invest more time in principles of character training in your employees because it takes a lot of water added to get the water clean again.

Midway nissan wrote on 1/7/2012 12:50:28 pm:
In conclusion, your feed back is well stated. We will learn as much as possible from this incident and move forward to better serve future customers. Thank you for your time and consideration.

I went to Morris Nissan at 1714 Savannah Hwy, Charleston, SC 29407 on July 27 2011. My 2004 Nissan Quest was checked for a noise from the engine and the AC was not getting cool. Mr. John Mount Jr, told me that I had about five oil leaks and I needed an AC Evaporator. He told everything would come to over $2, 000.00.

That was more than I could afford. Mr. Mount said he could fix the oil leak for $950.00. I agree because he said there was no oil in my motor. I was scared my van was at the end of the road! He told me that fixing the air would cost $1, 375.00 plus tax because they had to go in the dash board. Mr. Mount said if I let him fix the oil leak, he would put the freon in at no extra charge.

After my van was done, instead of the $950.00, I was charged $864.15. After I got home I realized that Mr. Mount had lied. He charged me $49.98 for the freon. After I looked the the price of the parts, I was upset with the parts costing less than $100.00 but the labor was $700.00.

I called Mr. Mount and asked how much the labor was an hour and he said $120.00. My response was that my van wasn’t there any longer than 4 and a half hours. Then he turned around and said, even if they did less than time expected, they still have to charge that amount. I am confuse because either they charge by the hour or they lie and take peoples money.

It can’t be both ways. I have called the service manager Wesley B. Morris since 8/3/11 but no respond. I feel he is avoiding me. I feel like John Mount was trying to rip me off about the AC problem. I took my van on 8/3/11 and had the air fixed. The problem was the condenser, which I have the old part. I believe Mr. Mount knew it was the condenser but intended to rip me off again. My air has been working every since.

Mr. Mount lied and said they found a very small leak in the evaporator. The freon was pouring out like water! These are the things did to my van, so they said: washer drain for 63cents; oil filter for$5.27; ThreeBond12 for $20.00; Switch Assy for $24.27; Seal-oil.Dif for $9.45; O-Ring for $4.46; [protected]@$30.00; [protected]@ $32.00; [protected]@ $700.00.

I didn’t expect a free job nor did I expect 2 get RIPPED OFF!

I purchased a certified preowned car from this dealership in April 2010. Three months later, my alternator went out. When I returned to the dealership to have it replaced, I was told by the used car sales manager at the time that though there was nothing wrong with the battery, they were going to replace it just to be on the safe side as the alternator and battery work in conjunction with each other.

Two days ago, approximately 1 year and 4 months later -- well within the traditional warranty period of 2 years provided by ANY RETAILER ON ANY CAR BATTERY SOLD, my battery died. When I returned to this dealership yesterday for replacement, I was told by a service representative that the battery replacment would not be covered by the warranty because it provided a one-time only replacement and I'd already had one battery replaced.

Ridiculous given that the first replacement at 3 months should not have been necessary or my responsibility - i.e., at the expense of my warranty's one-time only replacement provision. Therefore, yesterday I of course expected the dealership to step up to replace the battery at its own expense (which is what should have occurred the first time they replaced the battery), so I spoke with Kevin Richardson, one of the used car sales managers. After I cut short his intended explanation to me of how my habits may have caused the battery to fail in such a relatively short time, he finally went and spoke with the service department on my behalf and returned to advise that they once again denied coverage for the battery replacement.

I of course left without having the battery replaced and immediately contacted the Nissan One-to-One Center (that conducts customer service surveys for the service centers) as well as the consumer affairs department at the Nissan national office, lodging complaints with both.

This afternoon I received a phone call from the service manager at the dealership who after initially offering me the token free oil change, did offer to reimburse my expenses related to purchasing and having installed a new battery yesterday at another facility. However, while I appreciated his effort to right the wrong that occurred yesterday, clearly this dealership responded to my complaint only because I had to exercise the frustrated effort of contacting Nissan directly.

Yesterday the North Point Nissan dealership employees were not at all concerned with my complaints and level of frustration with their glaring lack of common sense and/or unwillingness to acknowledge their responsibility in the matter. As a result, yesterday I was forced to waste additional time and money having yet another service center replace the battery that North Point should have been decent enough to replace while I was at their center. I have little time and even less money to waste; therefore, I expect a much higher level of customer service from entities that I patronize - esp. on a regular basis. I am very disappointed with North Point Nissan, and I will no longer be a returning customer but rather will obtain routine service from the neighboring Toyota dealership or drive miles out of my way to obtain warranty service at another Nissan dealership. Of course, because of this, I will not be purchasing another Nissan - though I love my current one and the Infinity I had before it.

Ek het februarie 2011 n nuwe qhaqui by hul gekoop, ek was van die begin af nie tevrede net die paaiement, wat toe op r8019 uitgewerk het, die verkoopsman het gese die paaiement gaan so r6000 wees, die dame se toe dis nou polisse ens wat bykom, sy haal dit toe af, die paaiement is nour7000. Na baie oproepe en baklei kom ek steeds nerens en besluit om die voertuig in te ruil vir n goedkoper voertuig. Ek ry van een handelaar na n ander, hul se reguit vir my die kar is baie baie oorlaai ek gaan hom nooit ingeruil kry. Ek bel die garage weer en beginn nou ernstig vra vrae want ek besef iets is nie reg nie. Hul verskoning is dat hulle het geld nodig gehad om my ander inruilvoertuie af te los, r34000. Ek koop die kar met n special wat die garage gee, r30000 dep, ek "koop" n maintanance plan, r27000, ek betaal r10000 kontant in.
Ek stry en vra vir die dokumentasie, want ek het geen gekry nie n afskrif van die kontrak nie niks.
Ek sien niks wat die prys so hoog maak net ekstras? Vra wat dit is, hul raak ongeduldig met my en se ek weet wat dit is want ek die vorm geteken waar al die bedrae ens uiteengesit is, ek stry en se ek het nie so vorm geteken, vra dat hul die vorm vir my moet aanstuur, met n skok kom ek agter ek betaal vir ekstras nudgebars, excaliburs, towbar, mags ens. Geen van die goedere is op die voertuig nie, laastens by die plek waar koper moet teken,... Dis nie my handtekening. Iemand het namens my geteken... Ek vra wat staan my te doen, die paaiement is hoog vanwee goedere opgelaai is wat ek nie van weet nie, nou hou die garage my al n maand aan n lyntjie en kom nie met n oplossing. As ek bel en vra om met vikus niemand te praat is hy nie beskikbaar, ek voel dat ek te na gekom is en nou sit met die gebakte pere en die garage was hul hande terwyl hul bedrog gepleeg het om vorms bank toe te stuur wat nie eens deur my as die koper geteken is nie.

The cars are nice, but the workers are selfish and complete scam artists! They're liars and they're rude. I got about 20 calls from their workers urging me to return my lease on the first of the month instead of the 25th. They said they'd waive the last month car note. I brought my car in, they took it away, made me sign papers, said I don't have to worry about any payment, then sent me on my way. The next day, Nissan motor corp calls me and tells me I still owe a payment on the car for the month that I no longer have the car! Outraged, I called great neck Nissan, hoping they would reinsure me being that they told me I could return the car without paying the last month. I spoke to Bobby, who seems to have selective memory or is in serious denial. He claimed he never told me I would be payment free which was a complete lie! If that were the case, I would've stayed with my car an extra 25 days, since I'd be paying for it anyways. I then spoke to junior, the manager, who was completely useless and treated me with the least bit respect. He told me "too bad" when I explained to him how his workers falsely advertised that I'd return my car early and not need to pay. He did not take responsibility for anything, he was rude, unprofessional, and ignored my calls. Not to mention, refused to call me back when I requested my car back for the remaining 25 days. Great neck Nissan is a terrible, unprofessional establishment, in need of new managers, new workers, preferable younger with better memory, and they need to practice a better appreciation for customers. I am not satisfied.

I have taken a new 2011 pathfinder on 3 years lease from local dealer in Saudi Arabia by name " Al Hamrani". From day one it has been a very bad experience be it irresponsible customer service respresentative, Non availability of accessories & Periodic maintainance. I have many instances where the nissan employees asked me to go for grey market to buy parts and accesories instead of coming to company outlet.
Currently, my insurance expired two days ago and i have been running around at the dealer outlet from past 7 days to get it renewed, since i will be travelling intercity for the holidays. From day one i have been given false dates and today which is last day before complete Saudi arabia goes on national holidays for 7 days, they mentioned they cannot process until after holidays. This has impacted my holiday plans due to non insurance.
Honestly, It has been a very bad experience owing a Nissan.
Regards
Syed Rakaan
Mob:00966-[protected]
Jeddah-KSA
Pathfinder 2011
TDB 6986

Thous guys are layers !
They will promise you things that you will never get.
they cover on they bad reputation under commercials .
i will never sand no one that i care about there...

My husband and I own a 1999 Nissan Pathfinder. Last May we paid to have a $1300. repair done. There is now a recall on that repair. In the letter we received from Nissan, they state if we had paid out of pocket, we could be reinbursed. We needed to take it to a Nissan dealership, and have their Service Dept. look at the repair and document that the work had been done. T
I took the truck to Suburban Nissan. They had it looked at, and told me the work had never been done. They would be able to do the recall work that day. I got my car back. I took it to Dick Scott Nissan, and they looked at it. They documented that the work had been done. We now will be able to get reimbursement from Nissan. Suburban was going to so call do the work (which had already been done), and collect the money from Nissan.

I traded in my Mercury Mariner because I was getting "poor mileage to the gallon of gas". After looking at several makes/models, I was attracted by the Nissan Rogue due to size and mpg. I have had my Rogue for almost a year now and have been unable to get much over 21mpg highway. I have taken it in to the dealer a couple of times and always told something different. Today I was told that it was due to the gasoline we use now which has a percentage of ethanol in it. But if the range is 22 to 28 mpg, I am not even close...my usual mpg for city is 17 to 18 mpg. This is a rip off; I was getting better mileage from my Mercury. Since the car is a lease, I am stuck with this car for another 2 years. I will never lease or buy a Nissan product again and have advised my family and friends as well. I am sure I will never hear back from Nissan regarding this issue; that would be typical of their "customer service".

In Jan 2011 my 2005 Pathfinder LE didn't blow any heat when idling and just 2 months before that the fuel gauge started acting up funny - tons & tons of these issue on these model have come up recently. Then now my transmission started acting funny, not shifting and down shifting irregular. took it in to get checked and they said it had to be replaced due to some a faulty radiator that had leaked coolant in the tranny. I only have 137K on it & my other car which is an Acura has 305K & no problems with tranny or motor. I was told that i'm out of warranty & it will cast me $7000 to fix this.
my car never over heated or did anything different. the only issue was the one day of shifting funny. does anybody have any experience with this with Nissan Canada people.

on top of that i am dealing with the common fuel level sensor issue.

Someone I know is a mechanic at Nissan dealership & he told me that this has happened because of faulty engineer on Nissan's part & the problem occurs around 110-130K . Even if I get a new rad & tranny it's going to fail again because it a bad part as the tranmission cooler runs through the radiator. When the cooler fails, coolant gets into the transmission and destroys it.

I called Nissan Canada and they said they can't do much about it as I'm outta warranty. I think it a safety issue and a recall must be issued, as the vehicle can stop anytime and cause a crash & might kill some. So Canadian consumers who have 2005 & up pathfinders, Xterra, Frontier, armadas or similar trucks should file a complain with transport Canada, the number to call is [protected], the more complaints they get they'll look it more seriously & make Nissan change their faulty parts. People with higher models trucks who currently have low kms when you past 100k & will be outta warranty you'll get the same issue as it's the same faulty radiator that is used in your trucks too. So pick-up the phone & file a complaint, transport Canada people are very helpful when you call. make sure you have ur VIN # handy when you call.