Nissan
Reviews and Complaints

Planet Nissan practices bait & switch tactics to get customers. They will quote you a price on a vehicle, their managers will confirm it, but once you're in the door they will not honor it.

My 2017 Sentra was purchased by me at this dealership in May 2017. The car has been dealer serviced only and currently has 78000km. The car came with a 5 year 100000kmk powertrain warranty. Go figure, I delivered the car for an oil change and am being told I need a $1700.00 repair (new head gasket required). I asked if this could be fixed under warranty and was told to deal with Nissan Canada. I called Nissan Canada and am being told they will not cover any costs associated with the repair as I am beyond the 5 year warranty period - not even a partial offer. I mentioned that this is my 4th new Nissan, all of which they have records of, and have been a devoted Nissan customer since 1990. They still will not cover the cost of repair. I have no use for Nissan Canada nor this dealership. Hope I have better luck with my Honda.

I purchased a brand new car from this dealership and have had nothing but problems with the car and the way they have treated me. I regreted my purchase the day after I bought the car. I tried to get my original car back, but they refused. The lied about the car not being there anymore, when it clearly was there for 6 months. They promised me a certain price and then did not deliver it. I have tried to cancel my GAP insurance and have no luck with that either. Only lies and run-around! They have treated me rudely and threatened me. I hate them! Be careful if you go to that dealership!

I bought a truck from them in 2004 and purchased a 100k service warranty. When my truck started having issues I took it in for repairs and was told warranty expired at 80k miles. I paid for the repairs out of pocket but later found my warranty info showing a 100k warranty. I took this to Nissan of McKinney and the owner (Chris Godwin ([protected]@nissanofmckinney.com) told me they would not reimburse me the cost my repairs because I didn't get my truck repaired at a Nissan service dept. I told him that this was unacceptable customer service and he told me "don't lecture me about customer service until you have a business as successful as mine". All I could do is laugh at him at that point. What's funny is I met him a long time ago at a customer appreciation dinner and my wife remarked that he looked like your typical cheesy car salesman - and he did: short, prematurely balding, overdressed (rhinestone cuff links - wow, impressive), [censored] baggy sense of self importance, short, and very, very cheesy. I would say he looked like a Fry's Electronics employee but that would be an insult to Fry's employees. This guy is a real [censored] bag. Ask to meet the owner there and see for yourself. If you're reading this thinking this sounds like sour grapes, you're 100% right. I bought two cars from this dealership and to be basically be told f off from a sleazy little guy like Chris Godwin over a $479 mistake they made, it does not sit well with me.

I purchased a 2006 Nissan Frontier Pick-up in 2008. With only 40, 000 miles on the vehicle, the radiator failed which caused gyclol to enter the transmission. The transmission failed along with the torque convertor. Nissan paid for the repairs except for the radiator, because they said it was out of warranty. I had to pay for the radiator, and because of economics I purchased a new after market radiator. I had the truck for a month and the rear end differential failed. Another major component of the truck failed. Now I am concerned about this vehicle. I contacted Nissan, customer service, and wanted to understand what other problems I might have. Of course the answer was nothing. But the real clincher is the repsonse I received when I asked them pay for my radiator on the initial failure. They said they would not pay for the radiator because it was an aftermarket one. I mentioned to them that I have been a loyal Nissan customer for several years purchasing many Nissan pickups and even getting my children to buy Nissan's. I explained to them that I do not think I would purchase another Nissan product in the future. They did not seem to care. And I also explained to them that they would rather have paid for the cost of new reaiator, which was over $700.oo but would not cover the cost of a $562 radiator. And they were willing to loose a loyal customer over $562.00. That just floored me. I asked them if they knew what the words Customer Service meant?
Sincerely disappointed Nissan customer.

I purchased a "certified pre-owned " 2006 Pathfinder from this dealership. I was told it went through two rigoruous 90 point inspections before I purchased it. I was also told they had just put a brand new battery in it. The day I bought it, I was driving it home 10 mins from the dealer and the "service engine soon" light came on. I called my salesman the next day and he told me it was probably just a loose gas cap and I could drive it that way. The owners manual said the light should go off on its own after 2-3 trips if it was in fact the gas cap causing the light to go on. The light did not go off it stayed on for two weeks straight. I only had the car for two weeks and I came out one morning and it wouldn't start. I popped the hood and saw the battery terminals were covered in battery acid and corrosion. We called the dealer and spoke to the sales manager Laura Flores, she said the car was inspected and she was not sure how that could have happened and to bring it back to the dealer. Two days later the car wouldn't start again and then again that night.

In additon to this I was never called about my plates or registration being ready to pick up and my temp plate was set to expire. I received a call from the finance guy Arnie, asking me when I was going to pay my COD balance of $500 for DMV fees. I was never told about any balance and when I checked my sales receipt dmvadmin costs were already in the final price. It seems they were trying to get me to pay more money on top of that. He asked me to fax him a copy of my sales order. I did so and then he said I didnt owe the $500 it was their mistake. No apology either. I brought the car in to be looked at and the battery terminal cables were so rotted they had to be replaced. This was the reason the service engine light went on. This was a visible problem so the car clearly was NEVER inspected and I was lied to. I also found out that day that my registration was marked as costing only $4.50 and it expired in 3 wks. I had to renew it myself pay $76 on top of what I paid the dealer $350 just to transfer my plates and to top it off the inspection had to be done in 2 days because they held my plates without telling me for so long. Stating I owed them money I did not owe.

I have now had the car a month and it started to make a very very loud screeching sound while driving it. I brought it to Midas to have the brakes checked and was told the rear brakes were completely worn, the pads had next to nothing left and the rotors were shot I had to $300 to get the brakes fixed. When we called the dealer again citing the car was supposed to have been inspected why was all this not taken care of we spoke to Paul and he was very nasty and did not care to help.

Do not go to this dealer. I had a terrible experience and still have issues with the car they sold me for $20, 000. And I have only had it a month. When I bought the car they seemed very nice but once I was out the door I had nothing but problems with it and no help getting them fixed. They wanted nothing to do with me once I signed the paperwork.

Recently a recall item that I never recieved notice for, failed.
My Catalytic converter blew up and caused my engine to blow as weel sice parts of the catalyst sucked back into engine apparently a common thing that has happened and has caused the engine to catch fire which is why a recall was issued. My car never caught fire thankfully because I had my family in the car when this happened.
I was told by a Nissan rep. Daniel who was nothing but rude and ignorant, that I had to get my car to a Nissan dealer (the nearest one is approx. 450 km away) and if the part was found defective Nissan would cover towing costs. The towing company was going to charge $1300 + to tow it, I was to pay cash up front, well like most people I don't have that kind of money to hand out, so I drove 100 km rented a car dolly from u-haul, drove 100 km back put the car on the dolly and towed it with my half ton to the nearest dealer dropped it off and drove back home a total of 1029.2 km approx. $160 for gas. Well it was determined the catalytic converter was defective but Nissan will NOT reimburse me for the rental of the car dolly or my gas because I choose to tow it myself rather than pay $1300 or more to have it towed by a company. Roadside will not cover this is what I was told even though I explained I just saved Nissan over one thousand dollars. Hmmm makes a lot of sense. I was considering trading my Altima in on a new one but Nissan can keep their junk, I will be trading my car in on a new one but I assure you it will be anything but Nissan.

Do you trust your dealership? This is always a rhetorical question that everyone find themselves in such dilemma situations. Most of the time there is no other choice but to bring your staggering car in for repair. Now, upon entering these doors a man with a big smile on their face and flat iron shirt with tie, enticing you with their small talk and silver tongue. But behind all that smiles are opportunistic sharks lurking and ready to swallow you whole. Full of deceptions and deceits and what it comes down to is about getting your money.

What came about writing this letter is not about money but “Trust”. It all started when I heard sound coming from the front undercarriage of my Nissan Murano. First thought came to mind was a hole in my muffler or exhaust. So I checked the exhaust and muffler and the sound was definitely coming from the front. I brought my car first to a muffler car shop and lifted my car up and making the diagnostic evaluation. They have examined my mufflers and exhaust and instead of having it repair there I was kindly told that the repair needed is in the front manifold and it’s better to take it to the Nissan dealership because my car should still be under warranty at 58, 000 miles.

The same day I made an appointment with Middletown Nissan Dealership. The following morning I turned my car in for repair and I told them about the sound that was coming from the front. Few hours later I was called by the Nissan service advisor. I was told that the problem was the rt. side manifold that needs replacement and that there is a small leak starting at the transfercase. He advised needs of replacement, and then he added since my car is almost at 60, 000 miles the drive belt and transmission fluids need replacement as well. No other diagnostic added at this time. At this point he told me that unfortunately my basic warranty had already expired in March of 2007 and my powertrain had also expired. Therefore all costs will be coming out of pocket, $1895 for manifold, $159 for drive belt and $? for transfercase. I was appalled by these and I just don’t know where to begin. My Nissan murano is 2004, but I purchased it in 2007 @ 12, 000 miles at a Certified Nissan dealership. I know I have some form of warranty. So I paused and I told him that I will have to call him back and make decisions to have it fix or pull it out. So I did my own research and called the Nissan Consumer Affair.

Magically, I was told by the Nissan Consumer Affair that I have a pre-owned vehicle warranty that won’t expire until March of 2011. And that the repair needed (manifold and transfercase) are included in the warranty. So, I called the service representative back, and told him the case. He paused, and then he said he’ll call me back. He didn’t call me back; I called him back an hour later. He apologizes, because he said he didn’t realize that I do have a warranty, but it didn’t show on his computer. At this point I started having doubts with his excuses. I told him to just fix what cover under the warranty. The he said he has to keep the car for the day because they won’t have time to finish the job by the end of the day.

The following day I called in the afternoon to check on the status on my car because I haven’t heard from the dealership. I was told that they had finished replacing the right manifold but now working on the transfercase and will call when finish. End of the day came and there was no call, so I assumed the car was not finish. At this point I already felt that I’m now being pushed in the back burner.

3rd day came, there was no call in the morning, so I called the dealership again around 2pm. I spoke with the service representative again, and he said “ oh, you didn’t get my message, I called you and your car is ready.” I checked my phone again there was no caller ID from the dealership nor there was a message…” My thoughts…”Liar“. Then he added on the phone that my muffler needs to be replaced and that my midpipe is broken. At this point why suddenly there is a problem at my muffler and midpipe exhaust. My car was just checked out for muffler and exhaust the day before I brought the car to the dealership. So I wasn’t so concerned. But I ended up calling the Nissan Consumer Affair again just to validate how much my deductible. I already don’t trust my own dealership.

At the dealership, I was greeted by the service representative and then he told me that to be careful because my exhaust might fall and the noise from the front is gone but there will still be noise from the back. My thoughts were “what are you talking about…” as my car was being pulled out of the car there was a little noise from the back. At this point I just want to get out of that dealership. As I started driving, there were fumes coming out of the vent that was never there when I turned my car or the weird nose from the rear. Every owner knows every sounds or every shakes their car makes, and I know that sound was not there nor the vibrations that I felt when I started driving my car. I even called my wife to let her know something weird is going on with my car especially the fumes that was coming out of the vent. Then suddenly I heard a crash and then screechy noise under my car, so I pulled over. Sure enough, there it was, the rear exhaust is on the ground broken off from the rear muffler of the Murano and the bracket was broken off from the frame. I was in fumes. I called the Nissan Dealership again, and spoke with the service representative, and all he could tell me was “ I told you so”. So I hang up and never returned to that dealership. I felt that this entire incident was way too coincidental and that I felt that my car has been tampered. My car was fixed somewhere else that day.

I called the service Manager of the Middletown Nissan Dealership the following day to express the whole incident. Instead of reassuring me he was very defensive and telling me that there was rust on the exhaust and that they didn’t bring that rust to my car. And that I didn’t listen to their advice and he was accusing me that I couldn’t possibly hear the noise from the back because of the noise from the front of the car. He was doing more of the talking instead of hearing what I have to say. Needless to say, it was not a very constructive conversation. How do you complain about the service of a dealership, when even the service manager has poor management and poor customer service? Now more than ever, I’m convinced that the service on my car was tampered. And you can’t complain to a manager who works on the same dealership, because I believe that they all look after each other like a hornets nest. All I can do is to write. And hopefully other people will not fall in the same hole.
I’m saddened by this because I always believed in Nissan and so as my family. For many years we have owned many Nissan cars, (sentra, stanza, maxima, altima, and murano). Now I think it’s time to change that culture. Clients tell is the importance.

I bought a new Nissan Micra in Sept 2008. In February 09 the dealership replaced my carpet as the fibres begun to come away near the drivers seat. For the record, i never leave anything on the floor in front of the driver's seat that could possibly cause the problem. I can't even rest my foot there as my legs are too long. The carpet was ok for 1-2 months and then it happened again. I had to get the carpet replaced for a second time in June 09. Now in October, it's happened for a third time. This time though, Nissan it not honouring the warranty. They claim it's not a manufacturing issue. Yeah right! Iv'e never heard of any other cars where the carpet disintergrates every 3 months and its not an issue of quality. If they didn't install substandard carpet in the first place it would have to be replaced all the time.

I called the client relations department for Nissan Australia and they advised the warranty department made the decision to decline my claim based on information given to them by the dealer. The dealer said all he sent them was a photo of the damaged carpet. How can they base a decision on a photo.

I have also been told by the dealer (after i purchased the car) that it's a very common fault with the Nissan Micra model. Other people have also had their request for replacement of the faulty and substandard carpet declined too. How can it not be a manufacturing issue?

Now all I'm getting is the run around. The dealer says it's put of their hands and Nissan Australia can't or won't help. They said they can't comment on what the dealer has or hasn't told them.

I am never going to buy another Nissan vehicle again and i wouldn't recommend anyone else did either.

I purchased a new 2004 Nissan Titan truck (Vin.#1N6AA06B94N593345) from Oakwood Nissan in Saskatoon in October, 2004. I purchased extended warranty for this truck as I was concerned with it being the first model year, the first foray for Nissan into the large truck market and the numerous accessories the truck hosted.

I am writing this email/letter as I've grown increasingly more frustrated with Nissan's lack of caring for their customers and the Nissan vehicles they build and sell.

This has been the poorest vehicle I have ever owned. I will add that I have owned about 15 mostly new vehicles over the past 30 years.

The first problem I encountered was the first year I owned this vehicle. Something was rattling inside the drivers and passenger doors. After 5 trips to Oakwood Nissan the problem was dampened by 'glueing' the window track. This has since let go in the drivers door but its off warranty and not Nissans problem they claim.

The second problem I had with this truck was a thumping in the tires before the truck had 30, 000kms. Oakwood Nissan analyzed the problem and believed it was my fault for not having a wheel alignment performed before 24, 000kms. Oakwood wanted me to allow them to put on 4 new tires at my expense along with a wheel alignment of course. I declined and went to the nearest KAL tire and had a wheel alignment performed and a balance. Turns out, the alignment was fine but the balance wasn't good. That would mean a poor balance was done at the factory. I contacted Nissan Canada customer service but I only wasted my time.

At about 55, 000kms, I had the tires replaced. KAL tire noted that the brakes had a judder in them on a subsequent test drive. I took the truck back to Oakwood Nissan service. Sure enough, there was a problem with the brakes. As it happens, there had been a problem with these rotors warping and Nissan had extended the warranty from 3 years, 60, 000kms to 3 years, 100, 000kms. I was at 4 years, 55, 000kms. You guessed it, my problem.

Yet another problem I had with the truck is an oil leak near the back of the transmission. Luckily, my extended warranty covers such items. I made an appointment 8 days ago at Oakwood for have the truck in at 08:00 to have this problem checked as well as any outstanding service bulletins. I had the truck in by 07:30 and was told it wouldn't be ready until between 14:30 to 15:00. I told the service manager that I needed the truck for a 14:00 appointment and he said he would 'try his best.' I arrived at 14:45 and they hadn't even got the truck in yet. I believe this was intentional!

I don't expect any compensation from Nissan. I only hope Nissan would begin to take responsibility for their poor customer service. As mentioned earlier, I believe that I am now being intentionally targeted to not get work completed. With this letter, I know it won't get any better but I won't be intimidated.

I will have to put up with the problems this vehicle presents for another 1 1/2 yrs. and then move on to something other than a Nissan truck. I only wish this truck was half the vehicle that my wife's Infiniti EX 35 has shown to be.

I purchased a '03 Honda Element last November. Granted, the transaction took place under duress, since the vehicle I was driving was running badly and I decided to trade it in before continuing on to Denver, Co. So, I decided on the Honda tagged $12, 999. Since I trade cars every 2 years or so and ALWAYS buy used, it didn't seem like a huge risk to me, since I know a bit about cars and have probably done 20 such deals in my adult life. I have NEVER bought a warranty.

Imagine my shock when I called the bank to refinance my car and learned that my loan was in excess of $17k! I figured the bank had made an error. The customer service person at Bank of the West remarked that she'd never seen a worse financing deal! (Additionally strange because I have excellent credit and had a loan in good standing with the same bank at the time of the transaction! And the car was not valued at anywhere near $17k at this time.) Apparently the additional charges for service-tire and wheel $900? (No new tires, so what was this charge?) and service warranty $2, 500, were tacked onto the contract AFTER I SIGNED IT. No copy of the contract in question was given to me, but I didn't realize this until I was back at my Colorado home. When salesman Pickett-White made a courtesy call 3 days AFTER the car was driven off the lot, I mentioned to him that I never received a copy of the contract. He said he would send me one. This has not happened TO THIS DAY, (perhaps because this salesperson doesn't exist!)

When I questioned the "mistake" with their finance manager, he claimed there was $4300 in finance charges, so that's why my debt had increased by 6k. Later, he decided to say I had to pay for this warranty and for repairs and maintenance to the car. I'd never heard of this before!At the signing in his office, another man in a suit STOOD in as a silent witness. I'd never seen anything like that before either. (Was this done as a CYA in case I later ojected to the bogus charges?) Later that day it seems the general manager was out and the salesperson I dealt with no longer existed. The finance manager was to busy to talk to me.

Can you help? I would be satisfied if I could get the $5k-$6k charges removed/reimbursed from my finance contract, AND if Planet received some consequences for ripping me (and likely others) off. I believe this scam is somewhat routine at Planet, because in order to pull it off, at least 3 or 4 people would have had to coordinate the deal. They were all cooperating in this fraud, and that includes the general manager.

Hi sir my name is ahmed I have nissan sunny 2007 I bought it new from egypt now I make 20000. I make all servise in nissan every time when I go to make serivce I told them my car consume alot of gas and it is not stable I mean when I push break the motor shaking and want to stop the maintance in nissan took my car and put it on computer and told me now every thing is fine. From 5000 kilo until now 20000 kilo I have this problem last servise they told me your car need electricty cable egr and they do not have it right now I been 14 days right now and they do not have this cable my question how I buy new car and after 5000 kilo I need cable and why they to late to inform me they need cable on 20000 kilo and why they do not have it and without any apologize my motor number 429506 and my e mail is h_algamed @yahoo.com my mobile number [protected]

I bought a new 09 altima at abc nissan paid cash, paid for extended warranty and skyway. was lied to as to when the skyway would be installed had to wait 2 months then i finally had to call and demand my money back for it. they assured me that they would do everything to make me happy so as not to give my money back. so once talked over i agreed to 1 year of free oil changes and full car wash. i took my car in today for the oil change and so called full car wash. when it was done i went out to my car and saw that my rims were still really dirty and i asked didnt my car get washed and they responded by saying "yes it did" i pointed out the tires and not to mention none of the inside was even touched. they then said "oh all we do is run it through the car wash we don't scrub it, do the tires, or the insides". as i know it wasn't his fault, because the coupon said complimentary oil change and car wash. so i then thanked him for nothing and went to the sales and asked to speak with nicole the customer service director which by the way is very rude. well all she said was if you want to wait another 25 minutes i will be happy to have them wash it again but it would only be the outside the tires and a vacuum. i then told her that i had already spent over an hour there for just an oil change and the run through car wash. and she simply said, with no care in the world. " well it does say oil change and car wash". i then told her yes it does but that was not the agreement. it was for a oil change and full car wash. then she simply again, told me well you will just have to take it up with the person you spoke with for the agreement. and by the way she was one of the persons i spoke to. all i have to say is i am so tired of getting the run around from this business that i just dont want to even spend anymore of my time dealing with them. needless to say i had 3 potential customers for then also to pay cash, but now that is all out the window. well i think they lost alot more then i did. i will never shop for a vehicle with them again.

I purchased my Nissan Amanda from Nissan Fairfield, they sold my loan to Fireside Bank, under the same type of sale promotion 98% financing. At the time of my purchase I put 20, 000 down and a rebate of 2, 500 making my down payment 22, 500, Nissan was looking for a financing company it was Fireside Bank, sense I was also purchasing Credit Disability Insurance and Auto Repair Policy, Fireside came back asking for an additional 5, 000 dollars to cover those policy according to Nissan financing department. My problems began when I attempted to use the Credit Disability Insurance this was after my purchase about three years later I became ill and need surgery, I was living and working in North Carolina I attempted to use the disability insurance that I purchased in 2005 when I purchase my Nissan Amanda. I have locked horns with the Devil Fireside Bank. They refuse to honor my purchase of Credit Disability Insurance. I blame Nissan Fairfield who sold my the policy and Fireside Bank who hold my loan. This what I have to say for anyone purchasing a new car and are financed though watch your purchase and the financing department at Nissan. Be sure to read the Credit Insurance Application and Certificate of Insurance which will explain the exact terms, conditions and exclusions of the policy, I was told that it would be mailed to me with my auto repair policy, when I did not receive them I was not alarmed because I had moved. Still paying my auto note as required of me until I became disabled I had no idea Fireside Bank would not honor this agreement. What you need to know about this type of insurance is eligibility requirements including age maximums, working requirements and health questions may apply. Also, benefits may be subject to a waiting period. The policy may include maximum coverage or benefit amounts and/or durations. Exclusions for pre-existing conditions, normal pregnancy, intentional injury, air travel and/or atomic explosions may apply. I received nothing and this is the problem I only have were I signed for it on the auto contract. As for Nissan Fairfield for selling the policy, only a licensed insurance agent may provide consultation on your insurance needs. This is a voluntary insurance product. Your financing outcome is not based on your selection of this product. I was played out of 5, 000 for this insurance I would not have paid them I would have used this money to in my saving to over any illness or to purchase a policy that would have cover my disability .

I agree i also had a terrible experience with this company -the Smithtown dealership in general as i went in to turn in my lease at the end of the 36 months i agreed to lease another altima trade in my 2006 for an 2009 with no money down they gave it to me for a ridiculous amount of a price a month but because i was a trusted returning customer of theirs there agreement with me was to decrease they payment about 200 a month after the first 6 months . well i had gone back after the first 6 months was told it couldnt be processed threw the computer system because the leasing company wasnt open on the weekend and was promised it would be done the following monday well the monday came and to my knowledge thought it had been taken care of like i was told but when the next bill arrived i saw know change in the amount when i called to question this all of a sudden nobody knew what i was talking about the salesmen that i was dealing with had no longer even was working there when i had tracked him down at another dealership he was at he had the nerve to not even remember sitting down with me totally lying about our conversation all i know is do not trust these people they will tell you anything you want to hear and i had to learn the hard way but i like to post this in warning to others and new buyers out there to be careful these salesmen are nothing more then souless bloodsuckers and will get you for everything you have if your not carefull dont let them get the best of you.. SHAME ON YOU NISSAN!

I bought a 2008 nissan versa in November2007, I got extended warranty on the car, that was costing me$4000 extra. I bought the car for my daughter. Because she had no credit. Any way before the first payment was due I went back to cancelled the extended warranty. Sign the form, the finance lady took the package they send me in the mail. She told me it would take four to six weeks. And I should be getting a letter in the mail. Can you believe it now may 7, 2008 five months later, no cancellation. Received by nissan motor acceptance corp. When I called. The payment center they never received. Please help me. I already have new car warranty on this car. My daughter cannot afford an extra $4000 dollar. I am a single mother thanks you.