Woolworths

To whom it may concern, I'm writing to inform of a disappointing customer experience in Woolworths Raymond Terrace today at around 11:30am. At the self service checkout, the supervising staff member "Tara" was exceptionally rude with absolutely no provocation from myself or my partner. After correcting my purchase silently and creating an uncomfortable atmosphere, Tara then took away the basket my partner was using before he was finished with the items he was scanning. At this point, I was finished scanning my items and had paid, holding handfuls of items waiting for my partner to finish his transaction. Due to this, not wanting to drop anything before he could buy a bag, I went to grab a basket for the interim where I was met with a hostile "you can't have a basket". Taken aback, I agreed and apologised. My partner, not so easily bullied, questioned this as he has been employed at this Woolworths and was dismayed at this abhorrent level of customer service. Tara spoke in a smug, argumentative tone, telling him "you'll have to buy a bag then" at which point we grabbed a trolley and left. Disappointed, I walked back into the store to ask Tara's name to complain about the unnecessary humiliation she had just put us both through with her horrific attitude towards customer service, only to have her laugh as I walked away to complain. Lining up at another counter to give feedback, I was met with more hostility and nonchalance from Jackie Cox, in a supposed "customer service" centred role. While I understand that baskets are not to be taken from the store, this was not my intention and being treated like a criminal in such a sarcastic, smug way was completely unnecessary and tasteless. Simple human kindness and a basic level of respect would have sufficed. I left disappointed, angry and embarrassed and will find it exceptionally hard to shop at this Woolworths again in future. I hope this feedback will be taken seriously and appropriate action taken on reprimanding the employees that did not display the ethos of Woolworths in any way.