Audible
Reviews and Complaints

I had the same problem I was on the phone for over 4 hr with tech department. Went through every possible fix over the phone with 4 different people. When no one could fix the problem I was told that I would receive a call from (I guess) a tech guru. This happened 2 times both times no call back. Then I thought I would call and close my account thinking this will get a response. No no big deal gave me my money back like no problem. I thought for sure I would get oh please sir I will get you the assistance you need right now. Nope it was like we are so big we do not need you. I would love to do a you tube complaint and have it go all over the net. The sad thing is I still would like to get audio books.

Audible scammed me twice. I have NEVER even signed up for a free trial because I don't download books or music. They got me a few years back...with a credit card on my AMAZON account. Now I just noticed they have been charging me $16 and change a month since March of 2016. Yep...my Amex card I had on file under my Amazon account. I didn't catch it until today because I am trying to pay the card off and don't use it. The card had also expired on my Amazon account 12/2014...so...I filed a complaint with Amex and they are checking into it. I also contacted the I###TS at Audible ...they are only willing to refund me 4 months worth of charges...after they ripped me off for $147. I like Amazon...but this has forced me to think about if I want to cancel my Amazon card and also my Prime membership. I have deleted my credit cards off of my Amazon account page. From now on if I order anything I will have to enter card info each time. Seems to be the only way to avoid these a**holes from unauthorized fraudulent charges.

Had subscribed to their service for a few months but cancelled back in june/july and they are still charging me!

We had a similar experience. Amazon denies sharing information with Audible, but that doesn't seem credible in light of what happened to us.

We had several months worth of charges when I finally thought to ask my husband what he was buying on the shared card. He was mystified, so I called Wells Fargo. Wells Fargo called Audible and conferenced me in. While we waited on the line, the rep used all of our email addresses and telephone numbers. She was able to find my husband's address based on his phone number, but his email address was not linked to an account with Audible. The WF rep eventually gave up, hung up on Audible, and passed me over to the fraud department. The card was cancelled, and all the charges were refunded to us.

After we received the new card, we both updated our information with Amazon. On 7/25, Audible charged our brand new credit card. Take note that we know exactly which online accounts were updated with the new credit card information--Audible was not among them.

I called Audible, and the rep found the email address with which our credit card information was associated. It was an email address that belonged to another individual whom we have never heard of. The account had never been used. The rep deleted the account and refunded the charge (at least in theory--I haven't seen it yet on a bank statement).

The reply to my email to Amazon said: "I'm very sorry for the inconvenience you experienced in this case. I understand you're being charged $16 per month by audible and an e-mail address that doesn't belongs to you is associated with the audible account. Since you're being charged service fee by the Audible.com you'll need to contact them to resolve this issue. Although Audible is part of the Amazon family, Audible is independently operated."

It appears far more likely that Amazon and Audible are sharing a database with customers' personal and financial information and the database scrambled the information at some point. I plan to pursue this with Amazon, but if I cannot make any headway, I will report it to my bank and to law enforcement. There are only two choices here: either Amazon failed to safeguard our account information or someone hacked one of our accounts and used the card number to set up an account s/he had no intention of using.

Which do you suppose is more likely? But if Amazon continues to deny, then I will have no choice but to take precautions based on the other choice.

I can not access my Audible as my phone number has changed, Customer Service was so difficult to connect to, then they can't do a thing. So all my books that I have paid for are lost.

This is not an acceptable solution for a company that has become too large that they DO NOT CARE!

Hello,

On January 28, 2023, my account was debited for 14.95 with additional charge for taxes or so.

Since I don't remember ordering anything from this website, I encourage you to please investigate and provide refunds asap.

below is a screen shot of the transaction.

From December 6th, 2021 until now, I've received monthly charges of $14.95 to my bank from Audible. I don't have an Audible account.

Since I don't have an Audible account, Audible has provided no way for me to cancel these charges.

Audible has been charging my Amazon Prime Visa without authorization on 8/21/22 and many other dates

I discovered that I've been being charged monthly...without my authorization since January of 2019! I never noticed because A. I buy things through Amazon constantly so it didn't stand out and B. It doesn't show up on your purchases/orders screen. You have to get into the electronic orders section to see the charges and hey, if you never do electronic orders, then why look? So I had around $640 worth of audible services over a 43 month period of time!

I called the Audible department expecting a fight, but they refunded me every penny. I did have to provide them with the last 4 digits of the credit card/s associated with the account to get it. Since I had three card numbers during this time frame, I had to call my Visa company to get the past numbers, but they could easily access that info and Amazon gave me back the money.

On a side note, I do think it's sneaky to auto charge customers after a trial. I don't even remember starting a trial. I've never once listened to an audiobook. But sure enough, there was one book in my library that was the culprit for launching the trial. Funny thing is...I've never even heard of the book and it was not listened to...so not sure how that happened.

i got charged $16.00 and bought nothing from them there information number is
US*WQ90V85L3 AUDIBLE
US*WQ90V85 [protected]

I WISH TO GET MY MONEY BACK PLEASE BECAUSE I PURCHASED NOTHING FOR $16.00

Hello,
Charges were made on June 18, 2019
I received a charge on my mastercard (Audible CA*M64PT95H0 ) for Amazon Audible which I did not order. I would like to have a refund please.

Michelle Ramoutar
michelleramoutar.art@gmail.com
[protected]

I had fixed the issue and cancelled my subscription, my bad!

On November 23rd, 2016 I was charged 14.99 for audible from Amazon. I have never used this or authorized them to charge my card. I called the number, and was unable to get a hold of anyone. I will have to call my bank and let them know so they can get a hold of the the company and rebute the charges.

I keep getting charged 14.95 a month on my credit card. I have no idea how your company got my information, but this is fraud and stealing. Please contact me asap to reimburse my account.