Bacardi
Reviews and Complaints

Hi Customer Service Representative,

I took 3 of my family members to the AT&T Pebble Beach Open this past weekend. We had entrance passes to the Grey Goose Party tent. We were there quite awhile, on the 6th hole, watching the game and drinking (of course). The bar ran out of the cute white wine glasses with the bird twizzler sticks, so we were unable to get the drinks that we had wanted. My guests were quite disappointed as they had traveled quite a distance to attend, and are all huge Bacardi fans!

I appreciate you taking the time to read this.

Best,
Dolly Colby

Hi I been drinking Bacardi limon since 96 my [censored] never had a issue buy 2 bottles a week my last 2 bottles had a funny old smell to it can't explain I but like it's old not good I been drinking it for to long I'm really mad I'm from Philadelphia I should be the face of the company as much as I drink it so I get to Indianapolis this weekend for my daughter cheer competition and I go to a liquor same smell what's going on we don't suppose to have nothin liquor smell that's 4 bottles I had that wasn't right

Hello. We are writing to let you know we bought a bottle of your wonderful rum to celebrate Thanksgiving. When my husband went to open it, the entire top of the bottle broke filling the bottle with glass particles and we had to throw iut the entire bottle that cost 25 dollars. I am not a company just a regular person. Is there any chance of getting reimbursed? Thank you for your time. Please see attached pictures.

over the last few months i have been getting bottles of limon bacardi that taste funny and have had to pour them down the sink. It tastes and smells bad and actually got one liquor store to exchange the bottle i had bought. I am not going to be buying it any more as it is a waste of money to me. I used to enjoy limon bacardi but tired of this bad tasting liquor now.

i purchased this bottle and found this fungus like things inside.this is a sealed bottle. i dont know weather they will replace this bottle or not. but this is the quality of stuff. also this is my first experiance . bacardi was my fav brand.now i doubt. i am also moving some legal activities.photo added. i dont know how you will response.i dont know what is that thing inside.i really doubt how can i drink this polluted thing.
thank you.

We have been a loyal customer of Bacardi for many years and never had a problem. We sell all the Bacardi products and all the range from the enlarged group. Never have I had to complain. We have invoiced for point of sale activity and retro payments. This had been in process now for over 6 months. No communication with our local representatives and no sign of any money agreed by our contract.

When i opened the bottle it tasted of water and No flavor or smell of alcohol at all. i am not happy with Bacardi right now and then took it back to liqour store and they told me to contact Bacardi so i did. Would like to compensated for this.I am a very loyal consumer Bacardi white rum. I was upset and throw the bottle away. My name is richard wells

I thought that perhaps you might have some insight on what to do about a rebate that we never received from Bacardi from last Decembers' $45 Holiday Rebate Offer. Starting in March we contacted Bacardi about not receiving the rebate. We were repeatedly told that there was great demand for this offer and to not worry, we will receive our check. We called repeatedly in the weeks after and were told that they couldn't understand why we didn't receive the check. Finally we were informed in July that the company they use to issue the rebate said that they never received our rebate information and that it was too late to submit anything to receive our rebate. The Bacardi representative told us that there was nothing they could do. We were infuriated that it took so long for the rebate company to inform us that they never received our information. At the time we mailed off the rebate information we kept photocopies of everything: the rebate form, the receipt, when we sent it, and for how much. I asked the Bacardi rep why it took so long for the rebate company to respond and what the point of keeping photocopies is if a person has no recourse for re-submitting the information. He didn't have much of a response to that except that he was sorry that things went this way. We are very disappointed in how this whole thing went and we want further action taken to prevent this from happening to other people. It leaves a bad taste in our mouth for doing any future business with Bacardi.