BatteriesPlus review: 12V18AH Battery

On 15 Nov 2023, I purchased a 12v-18ah battery for $75.41 from the Batteries Plus store located at 3128 Secor Rd, in Toledo, OH 43606. The battery was not tested prior to purchase and the battery was dead when I arrived home. I attempted to charge the battery, but no success. I returned the battery a week later where it tested at only 2v. The store manager was rude and interjected himself in the process, telling me I would have to wait 3 hours to charge and retest the battery. I live an hour away, so I left the battery at the store, but never received a refund and the store still has the dead battery. I contacted customer support, but they (Christine) did nothing to help. I will now be filing a small claims complaint.