I visited the Mishawaka, IN location yesterday around 2:30 p.m. I found the clerk to be rude and condesending. He is a middle aged man, on the tall side, talks very fast. I told him I needed a new battery. He questioned how I knew I needed a battery. I explained AAA had just been to my house to jump start my vehicle and tested the battery. He insisted on testing my battery. He told me to go shut my car off and open the hood. I did not mind turning my car off, but it was not my place to open the hood. After testing it, he almost argued with me that there is life left in the battery. I explained I wanted a new battery. I can't have it not start again be stranded. He proceeds to tell me the battery probably gets low because I do short drives. How does he know that is what I do? He did install the new battery and I left. While I was waiting for the battery to be installed, a few more customers came in the store. A young employee came out from the back and abruptly said, I will get with each of you as I can. I found that rude also. When the man was almost arguing with me about a new battery, I almost left without making a purchase and going to another business who would be more helpful.
My receipt on my battery for my truck said full warranty for another 9 months. I took my truck back to my Blair's ferry road store and they said it just needs to be driven more. I drive it every other day. I took the truck into my Toyota dealer and they checked charging system and checked out good. I went back to Batteries plus and they said I could buy another battery and they would deep charge mine. I said I wasn't buying another battery and they could give me another one. That was a content point so I said I would give them a debit card and wanted my money back in cash as the debit would be out of my bank before I hit the first intersection. They didn't think they would have any cash to give when I returned. Not have 150.00$ in the till,really? I left with a new battery and was told they will have to eat the cost. Isn't a warranty worth damn? Is it all Batteries plus or just the Cedar Rapids store?they