Bay One Security
Reviews and Complaints

Hired "Louie" and his "team" to help secure several apartment buildings.

After Louie personally "guaranteed" each of my complex's would see "overnight" improvements, our security situation actually gets worse. Two weeks into our contract, frustrated beyond belief and worried about liability and insurance claims from upset tenants who justifiably are upset about car break ins and other issues, I spend 3 random nights in my car watching the checkpoint Louie promised me they would walk at least twice each night.

For 3 nights, same thing each night, no security check, I'm pissed. I call to confront them and they tell me their officer was there, but they will "double check" and make it a point to speak to that officer. Hopeful they will do this, I go back out again for a 4th night and he shows up once. I spend a 5th night more than 3 weeks into our contract to verify again their performance. At the very end of the shift, nearly 6 am the officer shows up. I corner the poor guy who's unshaven, nervous and out of sorts and I unload on him. After 20 minutes I can tell he's as frustrated as I am. We have an offline chat to find out why in his opinion our site security was not improving as Louie "guaranteed" would happen.

The officer goes on to tell me there's no way he can visit every property on his schedule because they've over booked him. His 10 hour shift requires him to visit 11 sites, some 4 times per shift ranging as far south as Morgan Hill back to Milpitas and Santa Clara. I told him I suspected as much because I had staked out my own parking lot on 5 separate occasions, and the first 3 nights Bay One did not stop and make the agreed upon checks. I pressed further and confronted him on the reports I've been given showing 4 checks on each of my properties per night, he shrugs his shoulders and tells me that's not what he reported to Louie. Pressing him harder, he comes clean that he's been threatened to doctor the reports which he refuses to do, the company is behind on payroll and their promises to him have not been met either. Saying I'm not alone, he has the same issues with other site managers who are also upset with him, he tells me he's tired of this and ready to quit.

I've since let them go, hiring a National company and while my security still isn't what I want, it's improved dramatically and my tenants have commented positively that they see the changes.

I'm highly suspect the positive reviews here are bogus just like this company. Read the context, spelling and grammar, something's clearly not right. Would have given them a negative 5 stars if possible. If you decide to interview these guys, do yourself a favor, get a face to face validation from national accounts who have not been paid off. You wouldn't believe what their former officer shared with me. Apparently the only bills these guys pay are the customers they use for reference purposes who fooled me...ONCE.

Caveat Emptor

Attention to every one in the field do not work for this company they are liars and a joke the cars are not safe they pay u crap for officers or sups the company lies about the hours they have they don't have the property hiring paper work period they do not know what they are doing the cars do not have Ac in them the cars are gross and nasty not clean they have lost alot of accounts the staff is very young and should not be in this business they do not know what they r doing the gm ismean and and rude and is lazy as hell the company never responds to calls this is the worst company I have ever worked for do not hire them for your security its mistake there dispatch cant even get there account names right

do not work for this company and do not hire this company for your security the company is not safe to work for. they do not know what they r doing the r very miss managed the Gm and the own are full ofcrap they lie to to get to work there there patrol cars are unsafe not clean and not in good drivin condition the company does not have the right legal hiring paper work either the dont have u fill out I9 which is illegal they dont do back round checks or drug tests the company office is never open period.

the gm does not care if u are in unsafe car or not the cars slide around in teh rain and u cant control the cars period the gm also over steps his bounderys and arrests people they are not in there propertys which is crime and illegal period he yells at the tress passers which is very unprofessional