Bel Air Collection Resorts & Spas
Reviews and Complaints

This company is a bunch of crooks and fraudsters.

I had multiple salespeople all tell me pretty much the same things. How timeshare saves you money on vacations and how I could turn around and sell it immediately for a profit. That was the most bombastic lie. That I could rent it for a profit, I can not even cover the cost of the maintenance fees with their company renting it out. Every word that these people spoke was fictitious. At one point they had 4 people at the same time pressuring me. Timeshares have a terrible name for a reason, and I am not sure how they are still legal, seeing as they continue to trap people with lies, and no amount of laws stops that, at least not here. Now add that this happened in Mexico, and they really do not care about protecting people. I think the Better Business knows that. The BBB had a place to file a complaint about Bel Air on their site, but they deleted my complaint on their website. Something is just not right here. Only when you have been deceived by these wretched companies, do you hear of others who will admit the embarrassing news they, too, were duped. This has been going on for too long. This industry needs a facelift, and outlawing them could be a start. Or only allowing a few years to trap someone in a bunch of bogus crap is better than allowing these entities to victimize people so rampantly.

Put in request for assignment number so as to trade with II. No response after 3 days so called resort. Spoke to Mike who said he'd take care of it and I'd get a number that evening. Nothing happened. Called again a few days later and all I was told was computers were down. After submitting 4 different requests via the website, with no response..I again called today 2/9/2011 and Mike now informs me that there is no inventory for a 2/2 lock-off to exchange? I paid 25k back in 2005 for this timeshare and now they're telling me the only thing they can offer me is a studio and one bedrm or two studio's to trade? WTF? I was told I was going to have to wait till there was 2/2 unit inventory to trade? Furthermore, they couldn't even give me an estimated date when this would be available! This was NOT in my contract when I bought from PDSG. I have paid the maintenance dues, my unit was paid in full in 05 and now I can't trade because of Inventory? I realize Mike just works for the company but this is just unacceptable! I have never had this problem with exchanging till Bel Air took over.