BeNaughty review: Charging without consent

My first email when I saw that taken money from my bank account

Hi... I spoke on the phone and I tried to explain that I don't want anymore this account... And the person who I talked said that my subscription was cancelled... That was in September... How can you as a company make such this huge mistakes?
Sorry but taking my money is not right and if I don't receive the money in my bank account I will complain to the police... This are is a theft action.
Thank you
Dear Member,
Response from them

This is to acknowledge that your request has been created with the ticket ID [CDZ-[protected]] and will be answered in due course.

We aim to respond to your query within 24 hours.

Best regards,
Customer Support Team.
Greetings! We appreciate you reaching out to customer support.

Please be informed that this subscription has already been canceled, and no additional payments will be taken from your card.

To investigate this case further, please specify the exact date and amount of the charge in question.

If you need further assistance, do not hesitate to contact us again.

Best Regards,
Customer Support Manager

My response
Hi again
October 03 - £49.99
16 - £24.99
31 - £49.99
November 28 - £64.99
December 23 - £64.99
This are the dates you taken money from my account after September 05.

Response from them
Greetings! We appreciate your reaching out to customer support.

Unfortunately, your cancellation procedure on BeNaughty.com was not completed as was advised on the cancellation page, this is why you were charged for the next billing cycle (24.99 GBP).
We would like to emphasize once again that when you selected the membership type, it was stated that it is auto-renewal and that it will be billed on a monthly basis.

While you were buying a membership at BeNaughty.com, there was an offer to get a free trial on our partner site, at IAmNaughty.com.
It was a special offer '2 for 1' on the same payment page. Also, there was an option to refuse this offer by unmarking it.
As we can see, this offer was accepted by you and you received confirmation emails from both sites to your email address.

We have checked the system and unfortunately, we cannot see any cancellation attempt from your side on IAmNaughty.com, that is why you have already been re-billed for another period of subscription (49.99 GBP, 49.99, 64.99 GBP, 64.99 GBP). Since we want to resolve your issue as soon as possible, please describe the way in which you have been trying to cancel your subscription. Have you received a confirmation of the cancellation to your email address?

There are 4 ways you can cancel your subscription:
1) You can do it manually yourself on the site (go to My Settings and then Billing history);
2) You can do it by calling Customer Support;
3) You can do it via the Contact Us form;
4) You can do it by email (as a reply to any site notification).

Our customers always receive a confirmation email right after cancellation if it has been performed correctly.

At the moment, we assure you that your subscription are now canceled so you won't be charged again. You can still use your membership until the expiration date, after which your profile will simply become a non-paid one.

Best regards
Customer Support Manager

My response
Hi... I spoke on the phone and I tried to explain that I don't want anymore this account... And the person who I talked said that my subscription was cancelled... That was in September... How can you as a company make such this huge mistakes?
Sorry but taking my money is not right and if I don't receive the money in my bank account I will complain to the police... This are is a theft action.
Thank you