Mate1 Enterprises’s earns a 2.3-star rating from 76 reviews, showing that the majority of users are somewhat dissatisfied with dating experience.
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Charges without being a member at all not even a trail member
Got charged $39.95 and i've never even heard of your company... I've been with my wife for 8 years now and have a 5 yr old kid... Never and don't ever need this site yet im getting charged and from the looks of other complaints you habe been doin this to alot of people somehow and getting away with it... I really hope someone who cares sees this and actually does something about it
Desired outcome: Refund
My account
I told them I want to cancel but I have no way of canceling my service. Can anyone tell me how I can call them I want out of this account. If anyone knows of how I can cancel it please email me at [protected]@aol.com. Thank you
services that were not rendered
I am being charged $145.64 for services that I did not recieve and would like an imediate refund for this matter
I ordered $10.00 in your cookies and was charged $145.64 after you so kindley took my credit card information and then robbed me of that money for somthing that I did not recieve
I would like a response from management asap for this matter
I should still have a credit left over with your company not a bill for this ammount
What good is this site - none to nowone
Is Mate1 Enterprises Legit?
Mate1 Enterprises earns a trustworthiness rating of 11%
Not worth the risk. Protect yourself and your money by staying away from Mate1 Enterprises.
We conducted a search on social media and found several negative reviews related to Mate1 Enterprises. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
However ComplaintsBoard has detected that:
- We found clear and detailed contact information for Mate1 Enterprises. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
- Mate1.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
- Mate1.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
- We looked up Mate1 Enterprises and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
cancellation and service
I am dissatisfied with the site and wanted to cancel as I have had many issues with the site including false responses, messages that will not delete, past messages appear after deleted, etc. I have tried to cancel my subscription but the site is not taking my password nor can I find a number to call to cancel? My debit card was charged on 10/26/19 for $39+?
I want to cancel and have my last charge refunded please.
everything
Yep it's a scam, the profiles are fake and the "likes" and "messages" you get are from people are all generic and seem computer generated. I think the women I did talk to were mate 1 contracted people hired to have text conversations with you. I couldn't even log in to my account too I mean I have to use a work around by clicking on messages from my email. Stopped using it after a few weeks, I mean this site is the worst. When you cancel your membership it shows a picture of a skinny nerdy guy on a computer crying. Pretty sick this is how you see men lol and I'm sorry for you whatever bitter person made this site.
fraud and scam
I came to the conclusion that this site is a total scam and ripe off. I feel that I'm a decent and honest guy and I had my profile reviewed by my friends and felt that I should received many query's. I'm the type of person that reaches out to people and doing a search for local ladies I sent out messages of introduction and as a matter of fact of over 50 and not one response received back I can't believe that 50 people don't have the manners or common decency to reply by saying thank you but not interested which is something I would do. Therefore I feel that all the profiles are false and made up my Mate 1. I even wrote to them complaining of this and never received a response. I even wrote to ladies way outside my local area and again the same. I also belong to POF whereas I do receive responses to my messages . To all of you people that are thinking of joining this site save your money and time strictly a rip off. If you call them your always on hold for over 30 minutes before they finally pick up and the person that does answer must be the custodian can never get a straight answer...you all were warned stay away they do not deliver.
About my money
I tried to go mate 1, just for the 3 days promo trial of 1.99 dollars, I did not intend to become a member or continue, unless I see a good reason, but on Friday 28th of June I received an alert from my fraud alert department that 53.80 dollars was withdrawn from my account if I know of it, so I asked them to find out who did it, only to see that it was mate 1.com, I told them that it was not my consent, so the said I should ask for my refund and also if don't want to continue with the site again, so pls I need my money back, my name is Chioma Owunna, with Scotiabank Canada
mate1
This company is shady. Very shady. One big scam They will rip you off. Avoid. They get your account number and will take money from your account without your consent. There are no such things as "implied" consent. "Well she"implied"it was OK." See what I mean? If they don't have your signature, they don't have consent. Anyone interested in a class action?
contact us option / block option
First, the "chat" under the contact us option does not work, it never connects or even attempts to connect. That is extremely aggravating.
Second, I want to know if when I block someone, are they still able to view my profile? I block them not only because I do not wish to receive messages from them, but I also do not want them repeatedly viewing my profile. That is creepy, once you let them know you are not interested and they keep viewing your profile. It feels like an invasion of privacy.
I only signed up for a 14 day trial and at this point, do not plan on extending my enrollment, if this is the kind of service I will receive.
refund/fraudulent activity
I tried a trial I repeat a trial offer! A trial offer only! Mate 1 went into my account without my permission, or authorization! They not only went into my account they went into it since December 2017.
I notified my credit card company that Iam disputing, and refusing to pay it! My email is [protected]@hotmail. I expect a full refund asp.
This is fraud, and theft! You don't go into someone's account unless you ask them, or have there permission!
I had to cancel my credit card so they won't do it anymore! It was a trial, and a trial only! I never agreed to anything more! I never agreed for them to go into my account without my authorization from December until now!
I expect a full refund! This has been reported to the fraud department of my credit card company! I expect mate1 to resolve this issue asp!
Ya exactly you had to go somewhere else to find it! It is not even visible right there in big bold letters right by the trial offer! You had to go find it somewhere else! My point exactly a scam!
This is a scam! You can't even reach these people, or email them! If you manage to reach them they hang up! This is a scam so many people have complained about mate 1. I refuse to pay it, and iam disputing it with my credit card company! A trial is just that a trial! No one has the right to go into your account! Unless they get your consent, or ask you! They never consulted me after the trial to see if I was interested they kept just taking money out! Which is a scam! They get you to do a trial so they can get your credit card, and do things like this! Iam very very upset! I had to cancel my credit card so no more fraudulent activity can go on my card! Iam disputing this with my credit card company! I refuse to pay these charges as it is a scam, and fraudulent activity!
You really don't get it. it is part of the agreement you signed. you can keep coming up with excuses as to why you think it is a scam, simply because you chose to not do your due diligence. I didn't have to go anywhere else, I simply read through the user agreement that you must agree to in order to create an account. you didn't read it. you just checked it and went on your merry way. you did authorize them to access your account. you didn't pay attention. that is all on you.
You dont get it I was scamed! another complaint where they scamed someone $100.00! another complaint where a person was not even on file, but getting requests I saw your profile check me out! the person said it is false cause I did not even have a profile! they have so many complaints! they are a bunch of scam aexists! I will be getting a refund as my credit card company seen all the complaints, and had to go to a different page to see the conditions, and the print is so small! anyway, iam getting a refund! no way iam letting them scam me like the person for $100.00.
I don't understand why your so concerned and defending fraudulent activity! I guess your not an honest person! it is none of your business so get lost you [censored], [censored]! it didn't happen to you, but, if it did I bet you would be singing a different tune! stop defending conartists stupid [censored]!
You really don't get it do you? you did authorize them to charge your account when you created your trial membership. you agreed to the terms and conditions in order to sign up. those terms very clearly set out the rules and what was expected. I copied and pasted a section of the terms in my first response and it took me all of 40 seconds to find that information when I went to the website. I will attach screen shots of their user agreement (the contract that you agreed to when you registered) it clearly states that you cannot even register for an account unless you agree to these terms, so you obviously did. I also highlighted the specific section on trial accounts. and finally, I felt generous, so I included the section about cancellation and refunds (you aren't going to like it, but it is what you agreed to)
Ok - 1) you didn't notice the monthly charges for the past 7-8 months? 2) the terms and conditions (which you agree to before signing up) clearly state that you must cancel before your trial period is up if you do not wish to be charged
From the website:
"if you do not cancel your membership before the end of the specified trial period, you will be automatically upgraded to full member status and your active credit card will billed, or rebilled, the applicable fee, on a monthly basis for as long as your full membership remains active."
They have no business going into my account without authorization! people need to ask permission, and seek authorization! you dont go into someone's account without asking, or permission! this is fraudulent, and theft! just because I did not notice until now does not make it right!
You GAVE them the authorization when you agreed to the terms and conditions when you signed up. They have every right to withdraw that money. You told them they could. You are responsible for canceling your membership. It isn't fraudulent or theft. You entered into a contract and they stated exactly what would happen. You chose not to read that and that's on you.
I never never never gave them authorization! never never! I did a trial thing and that was it! I never never never gave them authorization to go into my account after the trial never! I will be getting a refund! I am disputing this with my credit card company as we speak! I have told them iam not paying it! I told them this is fraud, and iam not paying for something I did not authorize! they have no business going into my account no business without authorization and asking!
Exactly it was on a different page, and in such small print I had to squint to see it! this is definitely a scam! I will notify my credit card company that it was on another page together!
automatically signing up customers
Hello
I signed up for the 3 day trial period with Mate1. I tried the service and didn't like it. I saw that they then automatically charged me for a membership. I don't want that. I called Mate1 to tell them to cancel and to refund my account. I waited for 12 minutes on the phone and then was disconnected. You have bad customer service.
Please cancel the membership I never asked for and refund into my account.
Claudia Olson
[protected]@yahoo.com
refund
I signed up for the 3 day trial period and cancelled the services from your company. I no longer wanted the services because I was unable to mavigate the website to my understanding. I was interested in some of the photos but was unable to talk to the people as I wanted to. When I made up my mind I cancelled the service. The money was still taken from my card. I the money to be refunded backvto my card as soon as possible please. I hope that we can come to an understanding of this matter. If you have any questions please call me at [protected]. Thank you so much.
I request the fee of $31.90 removed immediately from mate1.com as of May1st 2018. I emailed Jennifer and she assured me that my fee was removed. Your company is fraudulent in billing me as of today May 29th, 2018. I have contacted my credit card company and they are removing this charge off my card. I demand a confirmation number to cancel this wrong fee/transaction immediately. Please call me at [protected] or email me immediately at
my email address of nina_billington@yahoo.com
My name is Nina A. Billington. I want to cancel my subscription dated on May 1, 2018. I received a bill for #31.90. I want this fee removed immediately. I sent an email to you on May the 2nd, 3, rd, and 4th. Jennifer returned my email with the assurance that this bill/fee was removed. Today is May 29th, 2018 and this bill is on my credit card. I have contacted my credit card company as of 6:30 p.m. central standard time and they are telling me to refuse to pay this charge. Sincerely Yours, Nina A. Billington My phone number is [protected] My email address is nina_billington@yahoo.com
dating service
I did not authorize mate1.com dating service to use my profile at all. I filled out some questions for our time.com and now im getting all these profiles with men. I want to be invisible on this site immediately. My email address is [protected]@aol.com. Take me off this site. I have called company with no success. You can revch me at my email address.
I have tried your phone number and was on hold for a long time tried your Web site and it doesn't work, I want to CANCEL my membership
deductions of money from my account without my knowledge
I want you to stop and take my account off . I don't need it anymore because all the ladies are fraudsters. Please stop the deduction. Email [protected]@gmail.com What I have gone through some of the ladies I cannot say it . They are all scammers and just to milk and cheat . I had an experience with 6 different ladies and none of them is good. They are...
Read full review of Mate1 Enterprises and 4 commentsdating site
Warning run from this site! You have read the reviews.
They rip off paying customers by not forwarding messages, flirts etc. This is the mate 1 employees you are only allowed to see. It's not jumping on the bandwagon if it's true and it is. Sometimes you will see the same female using different names on the same session. Once they demand some form of payment, iTunes cards to cash, you better just block them, it's all they'll demand, send me iTunes card love you long time sailor.
I cannot get them to stop sending me there dating stuff
Mate1.com. I cannot find out on there sight any way to cancel.. I am not that savvy on sights.. All other sights cars. Tools etc.. To inscribe there's usually a spot on bottom that says unscripte... This sight has none.. I never remember even signing up.. I have never paid them.. Can you please help.. Why is there not a flag with yahoo where this type of company. Can automatic go into a spam folder.. Or a button/ flag that puts them on notice..
fake military profile
There is someone using General David L. Goldfein in a fake profile. Profile says he is American Indian. He is actually Jewish.
He is using the phone number of [protected] and has been sending multiple texts messages beginning Wed. Jan 31, 2018
Asking for pictures and copy of my Military ID.
He's asking to do a Military Proxy Marriage and told me to contact USA.Military.base.[protected]@gmail.com and tell them I want to apply for a (MMC) Military Marriage certificate with my fiancée David Lee Goldfein in Kabul Afghanistan. then wait for further instructions.
I received a message from a Steven that reads Hello I am Steven I have a package to be delivered to you get back to me. from number [protected] I just received 3 calls just now from a number [protected] Chapel Hill, SC. I did not answer these calls.
That same chap did it to a woman here in NZ turns out he stole my log in name & pass words & created his on my account as I was a paid up member where he wasn’t! He did get caught because I contacted the site!
online dating service
Signed up for a 3 day trial and next thing I know $49.95 is being taken from my account and there is no way of cancelling your subscription or finding a way to have money returned to my account! This is beyond unacceptable! This service boasts that it's the best around and as far as I can see and have experienced is that it's just a flat out scam to get money from people and give them no way of cancelling and getting money returned to there bank accounts
took my money!
I signed up for a 3 month plan...after the first month I wanted to cancel did not like the site at all. So I go to Mate 1 website to cancel my membership as I thought! 2 months later BAM! Mate 1 takes out another $49.95...so now I cancel the transaction at my bank, call Mate 1...at this time I have been on the phone holding for customer service for 45 minutes. This site will scam you! be careful!
cancellation.
I called [protected] to cancel my Mate1 ad on Saturday and a msg. said closed on weekend. The recording said to contact help desk to get email address, but I can find no help site on Mate1. Please help me now! This has been going on since Friday. So frustrating. I do not care for this dating site.
Charlene [protected]@yahoo.com Date I tried to cancel, 10/13/17. I want my membership canceled effective 10/13/17 and credit my charge account from 10/13/17 until my membership is up. I took it out for six months. Charlene and two purr---fect cats
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About Mate1 Enterprises
Overview of Mate1 Enterprises complaint handling
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Mate1 Enterprises Contacts
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Mate1 Enterprises phone numbers+1 (888) 688-4760+1 (888) 688-4760Click up if you have successfully reached Mate1 Enterprises by calling +1 (888) 688-4760 phone number 0 0 users reported that they have successfully reached Mate1 Enterprises by calling +1 (888) 688-4760 phone number Click down if you have unsuccessfully reached Mate1 Enterprises by calling +1 (888) 688-4760 phone number 0 0 users reported that they have UNsuccessfully reached Mate1 Enterprises by calling +1 (888) 688-4760 phone number
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Mate1 Enterprises emailssocial@mate1inc.com100%Confidence score: 100%Support
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Mate1 Enterprises address334 Cornelia St., № 354 United States, Plattsburgh, New York, 12901, United States
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Mate1 Enterprises social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024 - View all Mate1 Enterprises contacts
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