Mate1 Enterprises
Reviews and Complaints

mate1 has taken 150.00 from my account tht was not authorized. icancelled this the same day i signed up. an the transaction are still happenin. i want this stopoed and my monies placed bac n my account 150.00 dollars my name is jessie taylor phone number is [protected] asap pls

i, d like too get this issue resolved pls

myname is jessie taylor my account at bank of america has bn charged 49.95 for service tht were not used for 3mths. i cancelled this accounts mths ago from mate1. an the charges still exist. i, d like this to be resloved soon pls. an my monies placed back n account [protected]. total of 150.00 dollars. ur attention would be greatly appericiated. thank u. my phone number is [protected]

mate1.com I was charged my for nothing 49.95 dollars to my bank account date 04/19/10 please I need my money back.thank you

e-mail.piri2005chediak@yahoo.es mate1.com I was charged for nothing to my bank account 49.95 dollars my credit cart is visa [protected] please I need my money back to my bank account.

if you can automatically take money from an account, WHY can't you automatically send a warning E-MAIL. your are doing people wrong by steeling, taking money from people with out asking IS steeling.dalescobee@centurylink.net

mate1 one has taking over hundred thirty dollars from my account and it was not authorised I signed up for a $1.95 cent three day trail and $49.95 has been taken from my account twice and thirty something once and I want this stop and my money returned.My name is Enoch Cameron Phone NO.[protected] ASAP.

Cannot get messages sent to me because of supposed tech. difficulties. Going on for 2 days now. Online ambassadors seem to be playing games, for what I do not know. I will be cancelling my service shortly and better not have problems with that as others are having. Seems to be nothing but a scam to get your credit card # and do monthly billing for bull service. Will be talking to legal council if this grap continues

I am paying for a service, and being denied access, saying I am not human. I am outraged at this behavior, on part of Mate 1. How dar they force me to participate in their survey. Not interested. If that be the case give me my money back.--John Touma

i'm wanting to put a court case together to put an end to this site for ripping people off and get refunded the amount and then some for what they have ripped off from other people including myself and for fraudulently propatering as a respectable business when they aren't one, just need a lawyer and a coupl other people that have had their money taken by the site I'm not joking if no one has the balls to stand up to them then I will

wish to close account not letting me been charged credit card amounts not agreed or autherisedby me one already taken for 34pounds others pending i signed up for 3 day trail and cant get off site also was told webcam for 5 pounds but charges pending for over 60pounds this isnot autherised and expect refunds how do u get contacted to sort this

cancel my membership.You overcharged me.4-5-14.Anthony D Dunning.2469 E State Rd64, Princeton, IN 47670.[protected].

Huh I can check my messages just fine so I know its not the site itself. What are you using? I know mobile devices don't work all that well cause its not a site made for mobiles. Maybe try it on a different browser? IE9 the newest one has problems with some sites. Never had any problems with my billing there either. Good luck - their CS staff has always helped me with just a quick call or chat.

Delete mate 1.com NOW

I do not want any more profile from mate 1com. Just not interrest program. I am not ready to date now. Just can not afford the program.
But thanks anyway. No more e-mail start today. Delete now Delete, Delete Mate 1.com. Delete Thank you

Nothing more to say. Just fix your own glitch.

As ALREADY STATED, my complaint says it all. Thanks in advance for taking care of the problem.

Would like a full refund please of £39.99 I only wanted a 3 day trial and close my account thankyiu

I signed up for 3days free trial kept getting people from far away and didn't care for this site and don't think it's worth 49.95 can't afford it for one and would like a refund

I canceled my account. Bet yet still got charged. I would like my full refund asap To my visa. Very unhappy.
Thanks ic3cream207

please cancel my account and i want to pull out of mate1

I am not satisfied with Mate1 Services. I feel it is a RIP-OFF all the girls are looking for a sugar daddy. I'm Not one. Also most of the woman are from Canada. I can't be bothered with that I could not go to Canada I have no VISA. And I don't want them visiting me from Canada when there significant other is away or watching. Please cancel my membership and reverse any costs that I can Recoup to my VISA debit.

thankx . carlos cortes

My husband I saw him on this site tell wrong information about himself he not single, he doesn't have a job in two years.I left him but back together now I want him off this site. How long has he been on I think I have that right to know .He not nice guy these l ladies think he is after get in relationship he come abuse.just give you head up. WANT YOU SENT ME A THE REPLY TO tootiedaniel@hotmail.com MY NAME J JOHNSON wife it mate one.com

a technical supporter worked on my mate1 and now i have nothing the page is blank this has been going on all week i have posted a concern before and now i have no mate1. i person emailed me back and
said the problem was fixed now i a staring at a blank page

We're sorry to hear about any disagreements or issues with our services. Mate1.com is committed to finding a solution for its members and offers some of the best Customer Support available in the online dating industry, including 7-day-a-week toll-free phone support([protected], or [protected] if you are outside North America), round-the-clock email support – support@mate1.com, as well as a live chat support feature available during normal business hours.Many similar sites offer only limited support options, some lacking even a phone number to get in touch with their staff. We’re even open for most holidays, and we post specific holiday hours directly on our Contact Us page when we’re not.

Please get in touch with our Customer Support team regarding any issues you are experiencing, or any technical difficulties you have encountered and we'll be happy to try and resolve them with you. That's what we're here for!

For your convenience, here is a direct link to our site’s Help/Contact Us page, which contains most of our contact options.
http://www.mate1.com/nw/faq

For additional options, please access our Help/Contact Us page from within your account itself after logging in, which you can do from this link:
http://www.mate1.com/nw/login

i want to cancel my mate1 account

i'm tying to cancel my mate1 subscription

BE GLAD YOU DIDN'T SIGN UP. THSI SITE IS ###.

THEY DONT TELL YOU THEY'RE GONNA KEEP BILLING $50 A MONTH.

their customer service sucks

this sounds very similiar to the call i had to them. i am a woman, and because i dont pay for my site they told me they couldn't help me on the phone and gave me an email address! but they never answer their emails! i am thinking of quiting the site all together. especially when i hear that men pay and get tricked so much. there are so many free sites out there this one sucks.

anytime you email or try to chat the responses are generic and the spelling is wrong. Everytime I chatted The person was from Ghanna and they were there helping a sick relative. I would ask questions about them on their profile and they would answer wrong. the person AlWAYS wanted my Phone number Email wanted to skype and wanted money from me even. I reported this many times and Mate never took any action to correct this? I am being charged over 119.00 for basically nothing but a scam and fake profiles! The BBB need to know about them. Jerry

I MYSELF HAVE FALLEN VICTIM TO THIS THERE IS NO TRUTH IN DISCLOUSURE FOR FEES ITS THE OLD BAIT AND SWITCH.WORKING IN LAW ENFORCEMENT IN AZ I ENCOURAGE ALL ARIZONA PESIDENTS TO FILE A THEFT BY DECIEPT AND FAILURE TO DISCLOSE.ALSO WITH THIS BEING ON THE WEB THE POSS THEFTS ARE TAKING PLACE ONLINE WHICH MAKES IT FEDERAL AND FELONY.IVE CONTACTED AND FOUND THERE IP ADDRESS.I SUGGEST YOU CONTACT YOUR BANK TO HAVE A NEW CC CARD ISSUUED, AND FILE A COMPLAINT...GOOD LUCK

my name is Brian Cate. my email is bricate@paradise.net.nz my complaint is that i unsubscribed from mate 1 approximately 18 months ago & they are still taking money from my credit card. can't seem to be able to find a email address or phone number. if they can contact me on my email and give me some details that would be fantastic

YOu have charged my credit card, without my permission, ...I am now giving your Mate 1 site to FBI ...
You are a bunch of trailer trash!...Give me my money back, now...I did not order anything from you.

singed up for 3 day member [protected] in the amount of $1.95 called 9-14, 9-15 to cansel order so iam not charged $49.95 for a new order I WILL NOT PAY THIS AND WILL TAKE FARTHER ACTION. (http://www.mate 1 .com/) DONT CHARGE MY ACCOUNT.
THANK YOU

iam trying to pay for one months of mate 1 and they say my credit cards we no good .i know both of them are in good shape .why cant i get this done . i want back on line tonight

cancel my account

you charged my account without my permission, now my bank account is going to overdraw.

over charging and double charging at mate1.com what a rip off

Just wanted three day free tril. charged for a month I'm not paying it

Same as the above. $39.95 is being taken from my account without my authorization. Will contact them and my bank tomorrow.

I just got billed for $49.00, haven't even upgraded.

Thats the 3rd time thay charged me why 1st time i was pay 2$ and aoutomaticlly 2nd time that charged me 69$ and today i see that again 3rd time thay charged me 66$ why. Who can gave u permission. Refund me plz and befor a month ago i was used that after that i cant but why u charge me till now? Give the monye back

I also have not used this and you keep taking the wmiu out of account stop it right now!'

hello i didnt sign up to you and yous took $89.71 out of my account i want a refund back please.

Yes, this site, Mate1 is a cheating site. They charged you more money such as USD 49 without any authorizations after the trial membership. Which the trial only cost USD 1.95 and they had already planed to rip off people for the second charge- USD 49 which is obviously fraud. People should reveal them and join together and file a lawsuit to this company and/or its relative websites.

I sighned up for trial period. didnt like it . next thing I now . with out my permison. you guys take money out of my account. who gives you that right. I just want my money back . thank you jerry

Class action law suit? Anyone interested? Perhaps we can put these [censored]s out of business? How do get it started?

Site appears to be a 100% SCAM, run by garden-variety spammers/online criminals. In addition to all of the details mentioned above about fraudulent means used to attract customers (fake profiles/obviously fake messages, etc), they are also shameless/blatant spammers: within a day of registering a new domain name, they registered an account with the EMail address of the domain's admin contact & started spamming it - falsely claiming that I had signed up for it. So at BEST, they're buying lists of EMail addresses intended for spamming - or at worst, they're harvesting the addresses themselves. Even in the best-case, they're clearly making no attempt whatsoever to validate to validate signup requests/EMail addresses, which was totally inexcusable in 2008 - let alone in 2018.

Oh, and calling them "criminals" is not hypberbole: by failed to obtain explicit consent from an address owner before sending them commercial advertisements to that address, they are violating this country's federal anti-spam laws. In other words: they are committing a crime, which makes them criminals.

I here to complain that i don't know what is happen to my account since i open it i don't even have a message or flirt

FRAUD, , , , DIRTY LOW LIFGE SCAMMERS CHARGED MY CARD FOR MONTH WHEN I AGGREED 3 DAY TRIAL FRAUD, , , , , SCAMM, , , , , NOW CALLING POLICE, , , !

Yes @Frank, I completely agree with you. No dating site is genuine. I saw many dating websites and mate1.com is one of them. A lots of new dating sites created by people on daily basis. Day before yesterday I came across new website i.e https://sugar.date/ but it doesn't mean that one can start complaining about sites when they are not ready for online dating or surprises.

I don't know how on earth they got my credit card number, but they've been repeatedly billing me on a monthly basis for about $50 each time. I never signed up for any 'service' of theirs and have no idea who these people are. I ended up having to cancel my credit card account and I will be contesting the charges with the credit card company. Unbelievably, this is the second time this sort of thing has happened to me, but with a totally different card/credit card company. I'm not irresponsible with my cards and they've never been physically out of my hands. What the hell?

Mate1 have taken £23 from my account, and I am NOT getting the service! everytime I go to mate1 it's the same old.It wants me to subscribe! Sort it out please.The money was taken out last Monday! I am one of the people who cant afford this and want my money back! or want the service for another month, it's only fair right?.

Cancellation membership a.s.p; unable to reach them by phone. They have made and unauthorized withdraw from my visa card. Not sure how they got my card number, ill be changing my account with visa. Something needs to be done about this company praying on single people, thats just wrong.

Cancel membership and return the money you withdraw from my visa card or I will take legal action.
My email wtribley@msn.com

Gentlemen. The secret is to Get a prepaid credit card at the grocer for 25 dollars or whatever. Then fill up the gas tank with 20 bucks, and then with you 5 remaning dollars sign up for the 1.99 for a few days. If they try charge you for additional billing to bad for them. I think there are real profiles on that site but you have to search for them, 99% of the all the chat requests are prob call center workers lol i dunno.

mate 1 accessed my bank account and took 49.99$ for subscription renewal i never ok'ed this ### i canceled my subscription the same day 2-28-12 NOW I WANT MY MONEY RETURNED TO MY ACCOUNT! Any help with this action will be greatly apprishiated thank you Daniel Bording bordingdaniel@yahoo.com my phone number715-553-1512

Ring or TeX asap please.

I paid twice by mistake i only need one month at a time or 2 months after getting charged twice in 5 minutes of each effoss payment.It totaled about $48 dollars. I wanted one month for $24 only

I paid twice within 5 minutes. Ring me or do I get 2 months with mate one now.Ring or TeX me please.

Ya took money off my card and I did not agree to it I want my money back on my card I don't get on that site I'm married I don't need to be on a dating site y'all took 49.95 I want it out back on my card

this website is a joke the biggest scam that I've ever came across in my life all of these gorgeous womens photos that they are sending to you are not even the people that you are texting the reason they don't want to talk to you on the phone is because that is not them in the photo they're probably just some obese ugly big fat that are just trying to drain your account every one of them that I spoke with either lives or claims they live in Nigeria or some other foreign country and they want you to send the money to help them get back to the United States what a lie don't fall for it and I hope you're not stupid enough to give them your account number... I had this one girl telling me when I asked her why can't I talk to you if she said Oh I can only text you ... then she wanted me to send her a new phone and pay for her monthly bill I was laughing my ### off and finally blocked her... and last but not least the funniest part is when they all say oh baby i love you I miss you how funny is that you haven't even met this person in there saying baby i love you I miss you it's just hilarious...

Is signed up for the free trial after they bombarded my inbox with emails telling me that I had mesaages from people till I saw one that said your messages are about to be deleted. So I looked and it said you can have a free trial for three days. So I subscribed for three days And all the messages were from them telling me that they had sent me matches and proper unflattering ones as well like one person had and don't get me wrong but he was massively obese with his eyes closed and the cameracamera pointing up at his face. Catch my drift. Point is read the small print it is not a free trial they don't want you to read the small print cos it means their company is gonna get your details and charge you if you don't understand it properly I lilie most people have to do a whole days graft for £40. They are thieves that will not refund you your money and in fact if you do want a refund you have to make sure it is postmarked no more than three days after they have stole your money and that you haven't used the service at all. C**ts

Is this a legit phone number or a Sex talk phone line ?

All the girls have the same lines, and I would like you to close my account immediately. My 3 day free trial is over tomorrow. Thank you.

We certainly understand your concern about certain Mate1 profiles.

If another member on the site is trying to obtain your email address, promote another business on our site, solicit you or ask you for money, that member needs to be reported immediately so that we may remove them off the site for violating our Terms & Conditions.

We do our very best to prevent people from misrepresenting themselves in their descriptions as well. However, because we have millions of profiles on our site, with thousands more being created on a daily basis, from time to time you will encounter a profile which is not honestly representing that member's true status, age, location, etc. For that and other reasons, we have provided a "Report a Problem" link at the bottom of a member's profile. If you suspect someone of being flagrantly dishonest about something important in their profile/photos/description, or of otherwise violating our Terms of Service, please report that to us so we can investigate further as needed.

Please get in touch with our Mate1 Customer Support team regarding any issues you are experiencing, or any technical difficulties you have encountered and we'll be happy to try and resolve them with you. That's what we're here for!

For your convenience, refer to our site’s Help/Contact Us page, which contains most of our contact options, as well as easy answers to your questions.

Cancellation can be done online quickly when you are in the "My Settings" portion of your profile - simply click on "My Profile", then click Subscription Status (you will be prompted to verify your password for security reasons) and then follow the prompted steps to cancel. Alternatively you can always call our 7-day-a-week toll-free phone support([protected], or [protected] if you are outside North America), or use our round-the-clock email support – support@mate1.com, as well as a live chat support feature available during normal business hours to cancel your subscription. After doing so your membership will be terminated at the end of the current billing cycle and you will not be re-billed again. You may re-activate your membership at any time.

Please get in touch with our Customer Support team regarding any issues you are experiencing, or any technical difficulties you have encountered and we'll be happy to try and resolve them with you. That's what we're here for!

For your convenience, here is a direct link to our site’s Help/Contact Us page, which contains most of our contact options.
http://www.mate1.com/nw/faq

For additional options, please access our Help/Contact Us page from within your account itself after logging in, which you can do from this link:
http://www.mate1.com/nw/login

BUT broken HEARTED ! Sorry for their greed ! With integrity they could still prosper !
Truely I'm sorry that I too was scamed ! And to be truthful there was a moment of BLISS ! So it was not A TOTAL lost !

Hi All!

I agree except it is happening to women too! I had recently sign up with Mate 1. Before long (less than 24 hrs) there were overwhelming amts of messages! I thought I'd met a wonderful man from the US, with an accent not US...Within 7 days, He says he is 'going to spend the rest of our lives together, he's in love etc. An 'instant tell her' love affair...kind...lol ! It is so easy to get 'sucked' up by these parasites looking for everything from cell phones, cash etc. I have reported it several times, he still is on line at this site ladies...such a 'sweetman two, two two! They have done absolutely nothing to help all the victims and potential victims of these tragedies!

Regards,
Not that Stund!

Deactivating new mail notifications doesn't. Canceling all email subscriptions doesn't. Change email address to bogus address doesn't work either. They keep sending reactivation messages after you've cancelled and after you have deleted your profile. Complaints to technical support and other mate1.com contacts have been fruitless. Don't believe all the anonymous posts. mate1.com is crap and a never-ending nightmare.

i cancel their service several times but they keep charging me month to month i am just tired of them when this thing is going to end looks like they do not care to be report to better business bureau what worse can be i will report this company as soon is possible

I agreed to one month and they still hit me for 50 plus dollars out of my checking for another month account and they will refund this months amount !

Thank U for your full report! I received lot of Ambassadors' messages, & I was thinking to pay, but now I will clean my profile.

The lady i spoke with at mate1.com said that they have had problems with scammers and will teminate their membership immediately! Also the customer serivice rep. said they are registered with the bbb. Also has anyone ever ran into a lady name claudia smith?

Here is the owner of Mate1 dating sirvice phone number and address... [protected]. and the address is... 334. Cornelia St. #354.Plattsburgh, NY.12901.

You've made an error of judgement, just front it out and tell everyone you've been hit by a bug that is computerised and alters what you said .

Tell them you've heard they do this to try and intimidate you for a future blackmail ... but don't loose site of the fact that the web and the governments allow this to go on, where are the fraud squad

What you're describe seems highly unlikely. The mechanisms for sending a message on Mate1, the one you would have been using to attach a photo, have no way to send email over the Internet. Sending a message on Mate1 can trigger a notification to be sent out over the Internet, but the server that sends the notifications doesn't know the contents of the messages its sending notifications about.

Its also very easy to contact us. We have a "help/contact us" link on the bottom every page of the website. I don't see how anyone could miss it.

In short there's no way this happened.