I ordered theater room seating from Berkline in mid-September 2009. I was told it would take 6-8 weeks for them to manufacture it and deliver. Three months later, I am still waiting.
They keep coming up with various excuses, i.e., waiting for parts, bad economy. Their new estimate is January 15 but I'm sure they will come up with another excuse when the time comes. I've paid a 50% deposit. I've asked for a price reduction due to the long delay but they ignore me. They don't care. I will never buy anything ever again from Berkline. I don't trust them at all.
The complaint has been investigated and resolved to the customer’s satisfaction.