Bikeinn
Reviews and Complaints

I gotta say, I had a pretty rough experience with Bikeinn. I ordered a helmet and some other stuff about a month ago, but the helmet just kept getting delayed. I asked if they could just send me the other items first, but they said they had to deliver the whole order together. I mean, come on, that's just not fair.

They couldn't even tell me when the helmet would arrive, and they gave me two options: either keep waiting or delete the helmet from the order. I asked how much they'd refund me if I deleted it, but they wouldn't tell me. I needed to know so I could figure out if it was worth it to keep waiting for the bundled shipping savings on the other items. But nope, they just kept insisting I delete the helmet first.

After a lot of back and forth, they finally gave me an estimate of the refund amount. It wasn't great, but I agreed to delete the helmet anyway. And then, after I deleted it, they told me the refund amount was even less than the estimate they gave me! I tried to explain the issue to them, but they just stopped responding.

So now, I've ended up paying way more for the other items than I would have if I'd just bought them separately without the helmet. And they've basically taken away the discount they promised me for the whole order. It's just not right.

Honestly, Bikeinn's approach is pretty terrible. Their advertised delivery dates aren't accurate, they don't communicate delays until the day the item was supposed to ship, they won't take responsibility for anything, and they give you options that don't actually help. And all of this while they've already taken your money! It's just not fair.

This was my first time buying from Bikeinn, and I feel like I got cheated. So if you're thinking about buying from them, just be careful.

Bikeinn is a website that I have used multiple times to purchase cycling equipment. However, I have had some issues with their pricing and customer service when it comes to international orders.

Firstly, Bikeinn has confirmed to me in writing that they would not charge me the Spanish VAT for deliveries outside of the European Union. However, they only accept payment in the local currency of the delivery country, which in my case was Swiss Francs. I ordered a device with a purchase price of 799.00 Euros, which includes the 21% Spanish VAT. This means that the purchase price without VAT is 660.33 Euros. However, Bikeinn charged me 810.96 CHF, which includes 21.99 CHF for transport. When I asked about the high price, I received different and evasive answers from each customer service representative. They mostly told me that Bikeinn has no control over additional customs and transport fees, even though these fees have nothing to do with the purchase price and are billed separately by the Swiss customs.

One customer service representative even wrote to me in an email that I was charged 731.85 Euros, which corresponds to the 810.96 CHF. This means that I was charged around 714.00 Euros for the device, not 660.33 Euros. This is an extra cost of about 8%. Interestingly, this extra cost is almost exactly the same as the Swiss VAT that Swiss customers have to pay when shopping abroad!

In conclusion, I believe that Bikeinn is not interested in providing transparent pricing information. They charge arbitrary prices for international orders and hope that customers won't notice because they are charged in the local currency. The customer service is overwhelmed and not interested in providing open and honest information. Additionally, the pricing structure is likely designed to make foreign buyers believe that Bikeinn ships with (pre-) customs clearance, which is not the case. Therefore, I recommend shopping at other online stores, such as Bike-Discount or Rose-Bikes in Germany. These stores allow payment in Euros and provide transparent billing information. They also ship with pre-cleared customs to countries outside the European Union, so the final price is clearly visible.

I have all the emails and invoices available for inspection if needed.

I bought a bike computer from Bike INN back in June 11, 2022. It was a great deal, only cost me about $31 total. However, it's now November 11, 2022, and I still haven't received it. I've been tracking it through their website, and the last update was on June 28, when it supposedly cleared US Customs in Chicago and was on its way to me in Colorado.

I started to get worried when I hadn't received it by July 10, so I contacted BikeINN. I sent them at least 8 emails or contacts through their website, but they just kept telling me to call the USPS and US Customs. I did that, and the USPS said they had never received the package from customs. Customs said they passed it on to USPS. USPS said they thought it was probably stolen. It was a frustrating experience, to say the least.

Bike INN did send me an email with a form attached to fill out for their shipping company, but the attachment was missing. I had to send them another email to let them know. Finally, on November 7, I received another email with the form attached. I printed it out, filled it out, scanned it into a PDF, and attached it to an email I sent them. Today, they sent me an email saying they checked with their shippers, but it was after the deadline, so they couldn't do anything about it.

I had sent an email to Bike Inn on November 5, giving them until November 15 to refund my money on this order. Their website claims that they have a personalized customer service team that's available 24 hours a day via chat, email, or telephone. However, I didn't find this to be the case. In two of my emails, I told them that I didn't think they were even listening to me or reading my emails. I would tell them that it had been several months since I had ordered, several months since any new tracking information had come, and I wanted my money back. I even told them what USPS had said. But the next day or two, I would get back what appeared to be a form response that the order was on its way, please be patient.

This was the second time I had ordered from them. The first time, I had no problems at all. But this time has been ridiculous. They do have great prices, but I didn't find any satisfaction at all from my communication with them. I don't plan to order from them again.

My experience with Bikeinn was unfortunately quite frustrating. While I did purchase four items from their website, all of which were listed as "in stock" at the time of checkout, I soon discovered that shipment of my order would be delayed for two weeks due to items being out of stock. I was not informed of this delay or offered alternative solutions until I reached out to Bikeinn myself. Finally, on April 26, my items were shipped and I was told to expect delivery within 5-15 business days.

However, as of May 28, I have yet to receive my order. Tracking information, dated May 1, shows that my items are still "in transit to destination country." While I understand that the COVID-19 crisis may be causing shipping delays, I was disappointed by the lack of communication and updates from Bikeinn throughout the process.

I reached out to Bikeinn multiple times regarding my order status, but received slow and unhelpful responses that did not address my concerns or offer any form of compensation for the delay. Eventually, I had no choice but to dispute the charges with my credit card company. Even after informing Bikeinn of my decision and requesting that they cancel delivery, their response was dismissive and unhelpful.

In the end, I decided to order similar items from a competitor in the U.K. (Chain Reaction) for less money. Their items were shipped in less than 12 hours and I am expecting to receive my order within 4 days. While I rarely post negative reviews, I felt it was important to share my experience in order to warn other consumers. Based on my experience, I would advise caution when considering purchasing from Bikeinn.

If you're thinking of purchasing a bike transport bag from BikeInn.com, be very careful and double-check everything. We had a negative experience when we ordered two bags that did not match up with what was shown in the video on their website. After reaching out to their customer service, we were informed that the video only showed a different, more expensive bag. We asked for a return authorization but were only given one after agreeing to pay the shipping costs ourselves. Eventually, BikeInn.com accepted responsibility and reimbursed us for the bags, but they refused to reimburse us for the original transportation charge or the Canadian duties paid. We ended up losing 19% of the total cost of the transaction. Under Quebec laws, this type of misrepresentation is considered illegal. To confirm that it wasn't a mistake on our end, we showed the website and products to multiple bikers who all agreed that BikeInn.com misrepresented the products that they ended up shipping to us. Overall, while we did eventually receive our reimbursement, the process was both frustrating and costly.

Recently, I placed an order on Bikeinn's website on December 7th, 2019. However, I followed up with them to inquire about the shipping date for my order. They informed me that the Shimano RC5 Blue EU 43 was unfortunately not available any longer, which caused a delay in my order. They presented me with two options: either remove and refund the unavailable product and send the rest of my order or replace the unavailable product with an alternative one. I declined both offers and was informed that they were still expecting the delivery of the Shimano RC5 Blue EU 43 and that it would reach their warehouse on or around December 12th, 2019. They advised me to either replace or delete the item from my order if it did not suit my schedule.

Sadly, I was disappointed to receive yet another message from them today. They informed me that the Shimano RC5 Blue EU 43 had not yet arrived at their main warehouse, although they had anticipated that it would have arrived already. They apologized sincerely for the delay and assured me that they were actively working to resolve the issue; however, they urged me to delete or replace the item if I could not wait any longer. Unfortunately, I feel frustrated that canceling my order remained their only solution.

Overall, the experience with Bikeinn has not been ideal. While I appreciate their communication, their apologies, and their sincerity, I find it troublesome that canceling my order has become their go-to solution. I hope that they will work to improve their inventory tracking to avoid misleading expectations and ensure timely delivery for future orders.

I recently ordered some items from Bikeinn (bikeinn.com) on May 19th, with the estimated delivery time being the first week of June. Unfortunately, I was informed after paying for my order that it would not be ready for shipment until June 11th, which meant that it wouldn't arrive until at least early July. Understandably, I was disappointed by this news.

In an effort to find a resolution, I contacted customer service, who advised me that if I didn't want to wait, I could cancel the items that were not in stock and the company would ship what was in stock. I followed their advice and removed the items that were not available, and I was refunded for those items. However, I was charged $65.99 for shipping for four items that should have only cost $16.99 in shipping fees.

Naturally, I don't believe that it's justified to pay for shipping costs for items that were never shipped, so I contacted customer service multiple times through email and the chat option. Unfortunately, my emails went unanswered, and the one time I was able to reach a customer service representative through chat, I was told to expect a call from another department within 24 hours. It's been two weeks since that conversation, and I never received a call.

I've spent hours waiting for assistance through chat, but my efforts have been in vain. The most frustrating part is that I have received generic responses about shipping delays due to COVID-19, which do not address the issues I have experienced. It feels like I'm being robbed of nearly $50, and I'm at a loss for what else I can do.

Overall, my experience with Bikeinn has been terrible, and I regret not heeding the negative reviews that I had read before making the purchase. Needless to say, I will not use or recommend their services in the future.

Unfortunately, my experience with Bikeinn has left me feeling extremely disappointed. I had high hopes for this company, but they didn't live up to their promises. One of the biggest issues I faced was with their return policy - or rather, lack thereof. When I received an order that was incorrect - with two nine speed chains instead of the two ten speed chains I had ordered - I reached out to the company for assistance. However, instead of helping me, they simply told me that I could return the items at my own expense.

Not only was this frustrating, but it was also expensive and time-consuming. And to make matters worse, the return process for Bikeinn is confusing and difficult to navigate. There's no guarantee that you'll actually be reimbursed, and it feels like the company takes no responsibility for their mistakes.

Aside from the issues with returns, I was also disappointed with the quality of the items I received. The Campagnolo 10 speed cassette I ordered wasn't up to my standards, and it felt like a waste of money.

Overall, I'm extremely dissatisfied with my experience at Bikeinn. I had hoped for a better outcome, but unfortunately, that wasn't the case. I would caution others against doing business with this company, and I'll be taking my business elsewhere in the future. It's important to do your research and choose a reputable company that stands behind their products and policies.

I recently bought the Elite Arion Digital Smart B+ roller from Bikeinn (bikeinn.com) for $380, a seemingly good deal since they sell for over $650 new. However, upon receiving the rollers, I was disappointed to see that the box looked old and worn, and two plug adapters that should have been included were missing. I had to purchase an adapter from Amazon and wait a week for it to arrive.

When I finally plugged in the rollers, they made a loud buzzing noise and then stopped working altogether. I was unable to connect to them via ant+ or Bluetooth. It was clear that I had been sent a defective and used unit, as evidenced by the gunk around the stickers and the overall worn appearance.

Needless to say, I opted for a full refund and was directed to a link for a return label with prepaid shipping. However, I was shocked to receive an email stating that my returned item had been sent to the manufacturer to verify whether the defect was covered by their warranty policy. I was never notified of this possibility and never asked for the item to be sent back to me. I predict that Bikeinn will try to charge me more money regardless of whether they send the item back or not.

I would strongly advise against purchasing from Bikeinn or any of the Inn sites. It seems like a complete scam, and I have been trying to get a refund for 18 days as of January 9th, 2020, with no response from Bikeinn. Luckily, I was able to do a chargeback through my bank and received all of my money back. Don't make the mistake I did- don't buy from Bikeinn!

As a avid cyclist, I recently had a less than positive experience with Bikeinn.com and their parent company Tradeinn Team Customer service. Sadly, I must report that my final review of these companies is not a positive one.

After placing an order for two bike tires on April 16th, 2020, I was shocked to discover that my package was missing 7 weeks later. Despite previous attempts to locate the package, including multiple customer support requests, I was informed that my order could not be located. To make matters even more frustrating, I was also informed that the order could not be cancelled or refunded until I received it and sent it back - which seemed highly unlikely given the circumstances.

This unfortunate situation left me feeling completely helpless as a customer. I was paying for something that I never received and that the supplier had no responsibility to refund until the item was returned - which seemed improbable at best. I firmly believe that the responsibility for this situation lies with Bikeinn.com and Tradeinn Team Customer service. When a business chooses to use inadequate shipping methods, it should be their responsibility to make things right with their customers.

Unfortunately, both Bikeinn.com and Tradeinn Team Customer service refused to take responsibility for their actions and refused to refund my payment for their lost inventory. I felt that their behavior was incredibly disappointing and unacceptable. As a result, I will never choose to do business with them again.

I urge other cycling enthusiasts to think twice before choosing to do business with Bikeinn.com or Tradeinn Team Customer service. They have already received numerous negative reviews and it is apparent that customer satisfaction is not a top priority for them. As a fellow cyclist, I wish you all the best of luck in finding a company that values your business and treats you with respect and integrity.

I recently ordered a helmet from BikeInn (TradeInn) website and unfortunately received it in a damaged condition. The product had a cracked visor which I noticed upon opening the package. I immediately contacted BikeInn via email with pictures of the damage and expressed my concern since I had a race event in just 5 days. After waiting for 4 days, I received a reply from BikeInn that the return department would look into it. However, as I had received no further response, I had to use the helmet with the broken visor in the event.

I found out that this particular helmet was out of stock on other websites, so I had no choice but to keep the damaged one. A few weeks later, I received emails from BikeInn suggesting that I contact their courier company or return the unused product to Spain at my own cost. Alternatively, I was offered $60 which was just a third of the cost of these visors on other sites.

When I expressed my dissatisfaction with these options and requested either a replacement visor or compensation so I can purchase it elsewhere, BikeInn insisted that I return the product before they could address the issue. Moreover, they refused to confirm if they have the visor in stock or could send a replacement but rather kept me waiting for weeks with no resolution.

I have also provided BikeInn with screenshots of other companies that sell the visor, but to no avail. It seems that their customer service is random, and nobody is looking into the issue. I have also seen many bad reviews about this company, so I would advise others to be cautious before buying from BikeInn.

In frustration, I ordered a new visor from another company for $185 and await further discussions with BikeInn. It appears that I may have to contact other parties to help me get a fair outcome from BikeInn. So, overall, my experience with BikeInn has been deeply unsatisfactory, and I would not recommend them to others.

My experience with Bikeinn (bikeinn.com) was incredibly frustrating and disappointing. I had ordered Ergon Large Black grips along with a few other small items that all showed as "in stock" on their website. However, four days after placing my order, I received a message asking me to review my purchase, and when I checked my account, I saw that the grips "might" not be in stock.

After reaching out to their customer service through their "Contact Us" page to inquire about the availability of the grips, the response I received simply stated that the Large Black size was not in stock and that I could cancel my order. I had also asked if they had the Small size or any of the Blue colors in stock and when they expected to get new stock, but these questions were completely ignored.

As the Large Black size continued to show as out of stock on their website, I attempted to get further clarification and answers from their customer service, but was met with unhelpful responses and continued lack of transparency. I had ultimately decided to cancel my order, and had requested a refund of my purchase price and the international transaction fees charged by my bank, but this was also met with no response.

To add insult to injury, I discovered that the Large Black grip had suddenly changed back to "in stock" on their website eight hours after I had cancelled my order. This completely contradicted their initial claim that the product was out of stock and only added to my frustration and annoyance with their unacceptable level of service.

Overall, my experience with Bikeinn was incredibly unsatisfactory. Despite the affordable prices that they offer, the lack of transparency and honesty in their business practices are simply not worth the hassle and frustration. I would not recommend this retailer to anyone and will certainly not be returning in the future.

As a consumer, I was initially drawn to Bikeinn due to the significantly lower prices they offered for MTB gear compared to other online stores. However, my experience with them proved to be extremely disappointing, and I cannot recommend them to anyone.

I placed an order for over $200 and paid for a delivery service through UPS. However, I was disappointed to find out that my package was not delivered complete. I had ordered a set of MTB knee guards, but I only received one for my left knee. When I reached out to customer service, their response was not helpful at all. They asked me to fill out a return form and provide photo evidence of the item and the shipping label, assuring me that they would "investigate" the issue. However, when I filled out the form, I discovered that the only option available was to purchase a return label for $7.99.

This process was incredibly frustrating, and I noticed that many other customers had similar experiences of not receiving their ordered products or refund. After reading several negative reviews, I began to worry that my case might turn into a dispute over whether I had truly only received one knee guard from a set.

I suggested that they either send me the missing knee guard or provide me with a return label at no cost, but all I received in response was a long message about the company's policy on returns. At this point, I lost all faith in Bikeinn's ability to resolve my issue.

To make matters worse, Bikeinn was able to get my review taken down from Trustpilot, claiming that they didn't believe my experience was genuine. Instead of addressing their customers' concerns, they seem to be more focused on protecting their image.

In contrast, I had a much more positive experience with a bike manufacturer who delivered the wrong product. They promptly apologized and corrected the mistake without any hassle.

In conclusion, I would highly recommend that customers stay away from Bikeinn due to the high likelihood of receiving incomplete or incorrect orders and poor (if any) customer service.

If you're thinking of purchasing a bike transport bag from BikeInn.com, be very careful and double-check everything. We had a negative experience when we ordered two bags that did not match up with what was shown in the video on their website. After reaching out to their customer service, we were informed that the video only showed a different, more expensive bag. We asked for a return authorization but were only given one after agreeing to pay the shipping costs ourselves. Eventually, BikeInn.com accepted responsibility and reimbursed us for the bags, but they refused to reimburse us for the original transportation charge or the Canadian duties paid. We ended up losing 19% of the total cost of the transaction. Under Quebec laws, this type of misrepresentation is considered illegal. To confirm that it wasn't a mistake on our end, we showed the website and products to multiple bikers who all agreed that BikeInn.com misrepresented the products that they ended up shipping to us. Overall, while we did eventually receive our reimbursement, the process was both frustrating and costly.

Recently, I placed an order on Bikeinn's website on December 7th, 2019. However, I followed up with them to inquire about the shipping date for my order. They informed me that the Shimano RC5 Blue EU 43 was unfortunately not available any longer, which caused a delay in my order. They presented me with two options: either remove and refund the unavailable product and send the rest of my order or replace the unavailable product with an alternative one. I declined both offers and was informed that they were still expecting the delivery of the Shimano RC5 Blue EU 43 and that it would reach their warehouse on or around December 12th, 2019. They advised me to either replace or delete the item from my order if it did not suit my schedule.

Sadly, I was disappointed to receive yet another message from them today. They informed me that the Shimano RC5 Blue EU 43 had not yet arrived at their main warehouse, although they had anticipated that it would have arrived already. They apologized sincerely for the delay and assured me that they were actively working to resolve the issue; however, they urged me to delete or replace the item if I could not wait any longer. Unfortunately, I feel frustrated that canceling my order remained their only solution.

Overall, the experience with Bikeinn has not been ideal. While I appreciate their communication, their apologies, and their sincerity, I find it troublesome that canceling my order has become their go-to solution. I hope that they will work to improve their inventory tracking to avoid misleading expectations and ensure timely delivery for future orders.

Bike Inn is relatively consistent in providing good customer service. However, there was one instance where their customer service fell short of expectations. Despite having ordered from their website multiple times without any issues, a recent purchase was damaged upon arrival. The customer opted for a return due to the damaged garment, and followed their usual protocol by reaching out to Bike Inn's customer service team for assistance.

Unfortunately, their response time was rather slow and lacked any personal touch. The customer felt as if they were communicating with a robot, as responses were extremely generic and failed to address the specific issue at hand. After two weeks of waiting for a legitimate response, they attempted to change their initial request to a voucher rather than a reimbursement for their item. Bike Inn rejected this request and instead tried to reimburse a portion of the cost of the damaged garment - an unacceptable resolution given the garment's damaged condition.

Moreover, they would only return the cost of the item; shipping fees were excluded from this refund. This made it incredibly frustrating for the customer, as it seemed as though Bike Inn cared little about their satisfaction or the quality of their products.

In essence, Bike Inn's customer service in this instance was inadequate and failed to meet the expected standard. Their inability to provide quality service incited frustration in the customer, and their commitment towards satisfying those who use their services was called into question.

My experience with Bikeinn was nothing short of a nightmare. I was excited to build a new bike wheel and ordered all the necessary parts from their website. However, my enthusiasm quickly turned to frustration when I discovered that one of the items I had ordered was out of stock. To make matters worse, their customer service was unhelpful and even sold me an item that they didn't have in stock. When I asked about replacing the item, I was shocked to find out that I would have to navigate a confusing process that included an extra fee. Despite my hesitations, I decided to follow their instructions.

To add insult to injury, the price displayed at checkout was not accurate and conveniently hid an extra shipping charge. I was charged for both the replacement item and the original order, even though the latter had not yet been shipped. I tried to remove the old product from my order, hoping for a refund, but Bikeinn did not credit me back for the value of my initial order.

All in all, I feel like I was taken advantage of by Bikeinn. Not only did they sell me a product that wasn't in stock, but they also charged me extra for the replacement item and sneaky shipping fees. In the end, I ended up paying for my original order plus the replacement part, as well as two separate shipping charges. Needless to say, I won't be shopping at Bikeinn again and I would advise others to be cautious when buying from them.

I had an unfortunate experience with purchasing from Bikeinn.com. While I initially ordered shoes and socks, what was delivered to me instead were snowboard pants. I didn't lose my cool and immediately contacted their customer support for assistance. Sadly, I was directed to an automated process for returns and not provided with a clear response regarding when I could expect my original order to finally arrive. Despite multiple attempts on my part to connect with their team, I did not receive any meaningful response.

Feeling frustrated and disappointed, I decided to take action by returning the incorrect items. However, even after doing so, I still wasn't able to get my hands on my original order of shoes and socks. Instead, I was informed that I would receive a refund - but still no indication of when this would take place.

I tried every available communication channel to connect with Bikeinn.com to solve the issue - from their Facebook page to their Instagram and WhatsApp accounts. Nevertheless, my efforts were met with silence. The items I had originally ordered were also out of stock at this point, which was very frustrating.

As a customer who has trusted Bikeinn.com with my hard-earned money and placed my faith in their services, I had hoped for a more positive experience. The lack of an apology and compensation, coupled with the agonizing inconvenience of not receiving my original order nor a refund, made my experience with this company completely unacceptable. I therefore urge fellow consumers to choose a different vendor for their biking needs - and steer clear of Bikeinn.com.

Unfortunately, my experience with Bikeinn (bikeinn.com) has not been a positive one. I ordered a pair of cycling shoes from them six weeks ago, and I have not received any information on the status of my order since. Despite paying a premium price for fast delivery and being promised a two-week delivery time, my shoes were shipped three weeks late, causing them to arrive well after my birthday. In addition, the tracking number that Bikeinn provided has not provided any updates on the status of my order, even though I paid extra for fast delivery.

I understand that the current global health crisis has created many difficulties for businesses of all kinds, but it is frustrating that Bikeinn has ignored all of my communication attempts. I have sent several messages and received no response, which is especially concerning considering the amount of money I spent on this order.

Based on my experience and reading other reviews, it seems that many customers have had trouble with lost or delayed orders from Bikeinn. While I cannot confirm this, it is clear that the company needs to invest more in improving their customer relationships. It appears that they focus more on their website and marketing than ensuring customer satisfaction.

Overall, I would strongly advise against ordering from Bikeinn. The lack of communication and potential for lost orders is not worth the risk, especially given the high prices of their products. You can find better options elsewhere without the added stress and frustration.

If you are planning on purchasing anything from Bikeinn, I would suggest that you think twice and take this as a warning about their services. My experience with them has been a complete nightmare. Their customer service is anything but customer-oriented, and they provide scripted and vague answers to basic shipping inquiries.

I placed an order with Bikeinn on July 2nd, 2020, and was given an estimated delivery date of July 13-17. However, it took them over two weeks to fulfill my order, and it wasn't until July 17th that it finally departed from the Netherlands and was on route to Canada. As of today, August 5th, I still haven't received my order, and there has been no further information about its whereabouts.

To make matters worse, their last correspondence with me suggested that I contact my local post office to see if the package was being held by them or Customs. After contacting my post office, I discovered that the parcel wasn't even in the country at all!

I strongly suspect that Bikeinn operates on deceitful practices, including deceiving their customers about shipping lead times and possibly even their stock. It's almost as if they just want to take your money without delivering your items! If they don't stock the items they sell, they should at least be transparent about it with their customers.

I have been ordering from other online competitors for years without any issues, and I regret not sticking with them. I am considering putting in a claim with my credit card company for this terrible experience. In conclusion, I advise anyone thinking of purchasing from Bikeinn to reconsider and avoid them at all costs.

Hello fellow bike enthusiasts! I wanted to share an experience I had with Bikeinn (bikeinn.com) in regards to purchasing a tyre. Specifically, I ordered a tyre on July 17th, 2021 and as of today, I have yet to receive it even though it was showing "IN STOCK" at the time of my purchase.

I have reached out to the company multiple times and they reported that there is a delay in their warehouse of 4 months. Yes, you read that right, a FOUR month delay. I was quite frustrated, to say the least, considering I purchased the same tyre from another bike shop (albeit more expensive) and it was delivered promptly just a few days later.

However, I still have not cancelled my Bikeinn order as I find the situation quite amusing at this point and I'm curious to see when (or if) it will finally get delivered or if the company will admit defeat.

The tyre still shows as being delivered in 2 more weeks, but this changes daily and is always 2 weeks from the day you log into your account. Although Bikeinn does respond to my emails, they don't answer all my questions such as what does "in stock" actually mean? Where is the tyre currently? And why is there such a delay?

I understand that COVID, Brexit, and Ever Green getting stuck have all had implications for shipping, but this delay seems excessive for an item that was supposedly "in stock." Additionally, having the raw materials and knowing the company that makes the tyre, should that not guarantee that it is in stock nowadays?

I just wanted to share this experience with all of you, so you can be aware that if you need something quickly and it appears to be "in stock" on Bikeinn's website, it could mean anything. Keep this in mind if you plan on ordering from them.

I recently had a poor experience with Bikeinn (bikeinn.com) while trying to purchase a pair of Sm rt70 slx disc brakes in May. Despite paying the invoice promptly, I had to contact Tradeinn for a shipping number and was informed that the order would be delayed for another 10 weeks. I reached out to Klarna to cancel the order as I had found the same item available elsewhere and Tradeinn confirmed the cancellation.

However, my experience with Klarna was not positive as they claimed that Tradeinn had not cancelled the order. This resulted in me receiving no product and losing my hard-earned money. It was disappointing to experience such issues with both Bikeinn and Klarna as they are well-known companies in the cycling industry. I had to spend an additional 65 euros on a pair of similar brakes, which was not in my budget.

I have heard of various complaints about Klarna in the past, and unfortunately, my experience has confirmed that they do not provide sufficient assistance in cases of disputes. I have since requested that they prove the payment and shipment of my order, and I hope to receive my money back soon. It is essential that people remain aware of such issues when dealing with these companies, and I recommend being cautious. Despite all the negative experiences, I hope that Bikeinn and Klarna take steps to improve their customer service in the future.

I would strongly advise readers to avoid Bikeinn.com at all cost. I recently placed an order with this company (order number [protected]), and it has been sitting idle for 25 days now, supposedly waiting for international departure at DEN HAAG A. While I understand that the ongoing COVID-19 pandemic has resulted in delays in various shipping services, I have to say that my experience with Bikeinn.com has been appalling.

Compared to other overseas sites that I have ordered from, the fact that my Bikeinn.com order has been sitting unused for so long suggests to me that this company is not deserving of your hard-earned money. Furthermore, the customer service I received from them was close to non-existent and they simply do not care about providing effective resolution to their client’s grievances. Their apparent lack of empathy and responsibility simply reflects a lack of good business conduct.

Fortunately, I used PayPal when I placed my order with Bikeinn.com and will now raise a dispute with them through PayPal's dispute resolution system. I anticipate receiving just another robotic apology from them, where they will likely just blame everything on COVID-19. However, if you look carefully, you will notice that they have always operated this way, even before the pandemic, and will not stop until consumers stop purchasing from them.

As a consequence of my frustrations with this company, I am planning to publish a comprehensive consumer review of Bikeinn.com on my YouTube channel. I believe that the company urgently needs to upgrade its customer service and reconsider how they conduct their business or to simply shut down. Bikeinn.com needs to improve its practices and provide effective solutions to their clients' concerns. Until and unless they do that, I recommend that people avoid transacting with them. I will leave a link to my YouTube review once I have it available.

I recently had a very unpleasant experience with Bikeinn (bikeinn.com) and would like to share my thoughts with fellow buyers. A few weeks ago, I decided to purchase two bike tires from this company. Although the price was average, I was enticed by their promise of 100% customer satisfaction and fast, reliable shipping via airmail. Regrettably, I did not realize the tires would be shipped from Spain.

After placing my order, I received an email notification that my tires had shipped. I was elated and eagerly awaited their arrival. However, much to my dismay, I noticed that my tracking was displaying a message stating "IN CUSTOMS, PENDING US CUSTOMS DISPOSITION CODESpring GDS US, United States". This meant that my bike tires were in customs somewhere in New York and I had no idea when they would arrive.

I contacted Bikeinn to inquire about the delay and they provided me with nothing but lukewarm responses and unreasonable excuses. When I requested a refund so that I could purchase from another vendor, they refused, stating that it was too late since the package had already been shipped. It was clear from their demeanor that they did not value me as a customer and I felt that my concerns were being brushed aside.

As of writing this review, it has been three weeks since I placed my order and I still have not received my tires. This delay has caused me to lose confidence in this company, and I am extremely disappointed in the lack of urgency that they have displayed in resolving this issue. I have also spent over $100 in Uber rides just to get to work.

Overall, I would advise that you do not conduct business with Bikeinn, especially if you are living in the USA. I found them to be dishonest, deceitful, and utterly unhelpful. I hope this review helps other potential customers avoid a similar fate.

My experience with Bikeinn was a disappointment from the start. While their website appeared to be professional and well-organized, my order confirmation gave me a false sense of security. I was excited to receive my purchase on time, but unfortunately, I had the same experience as many other customers. While the company claimed my package had shipped, it never arrived.

This is a sophisticated scam that I wouldn't wish upon anyone. The company created the illusion of an actual shipment, complete with a picture of my package with the correct shipping label. However, they never actually shipped my package. Instead, they pocketed my money and paid a small fee to the shipping company to make it look as though they had.

It's baffling to me why Bikeinn would choose to ship from Holland when they are based in Spain. It leads me to wonder if there are more lenient fraud laws in Holland that they are taking advantage of. Unfortunately, only a handful of customers in these reviews received their shipments. The rest of us are left waiting in frustration.

After over three weeks of waiting, I contacted my credit card company to reverse the charges and ordered the same items from Amazon at a slightly higher price. While it was a relief to finally receive my items, I couldn't help but feel frustrated at the three weeks I lost waiting for Bikeinn's phantom shipping.

It's disheartening to think that this company is still in business, taking advantage of unsuspecting customers. I hope that someone in Spain or Holland takes notice of this and launches an investigation into Bikeinn. No one deserves to be scammed in this way.