Bilt Rewards review: Bilt to liaise with Wells Fargo to rectify the adverse impact on my credit score due to the system glitch.

Hello everyone,

I wanted to share an experience I've had with Bilt and am hoping to find a resolution.

In brief:

I've been trying to set up AutoPay via the Bilt platform. When trying to pay rents from the my account, instead of the MasterCard, I encountered problems. Although I followed the process thoroughly, and even received confirmation emails, the platform consistently reverted to my MasterCard.

It's important to note that the BiltProtect Debit option, as advised by Bilt, is only available on their mobile app and not on their website. This oversight led to the belief that my payments were set up correctly when, in fact, they were not.

As a result, my credit score has been adversely affected. Bilt's current responses have not provided a resolution, and Wells Fargo has informed me that they cannot make any adjustments as they must report all account information accurately under the Fair Credit Reporting Act.

I understand that glitches can occur, but what's essential is the timely rectification of such issues. I've made videos showcasing this glitch, which I've shared with Bilt's support team.

To the Bilt team: I genuinely hope we can find a solution. I've been proactive in trying to rectify this situation, and I believe a collaborative approach would be best. A glitch in the system should not lead to lasting adverse effects on a user's credit score.

Thank you for your understanding and looking forward to a productive discussion.

Best regards,