BingoBash review: I bought four tickets for the coffee cup room, and it normally gives you your tickets back if there are not enough players

I bought four tickets for the coffee cup room and when there are not enough players they give you your tickets back but they never I want my tickets back please, and while I'm at it, I want to complain, about the games' room in messenger, it's been going on for 5 months now every time I press the button for free chips I get a message saying opps you've already been given this, the same happens when I pick a box and the games, its really annoying could you please look into this, thanks Ms Eleftheria Michael