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Purchased Dog Bed in 6-28-20 for $129.99
I still haven't received bed. I emailed them regarding it and they said it's stuck in transit. They said to confirm my address, which they already have. I confirmed it on Monday and have reached out to them multiple times with no response.
I'm starting to think this is a scam. They have email only to respond to and no phone number. Hopefully, something can be done about this crap as it will happen to others
I ordered a small bed that ended up costing over $50 (later found out you can get the same bed on Amazon for half the price) and paid extra for tracked/faster delivery. After a week of no updates I email customer service asking what was going on and they progressively took longer and longer to reply to me. Eventually they decided to tell me it’d take about 30-35 business days to get to me and so, naturally, I asked for a refund since I can get the same bed for half the price and in like 2 days from Amazon. After I asked for a refund they decided to stop replying to me all together. Extremely frustrating and unprofessional. I do not recommend this to anyone even if you are cool with waiting that long. The fact that they decided to ghost me after asking for a refund just screams unprofessional and unhelpful. Do not buy products from a company that don’t value their quality of customer service/care.
Yes, same thing with me. I asked for a refund and they stop replying to me. I guess they are closed down now because I tried looking for them and their website did not come up. I guess we lost our money.
Ordered 9/10/20
ASMAK 525 (Blue Biggy)
Sep 10, 2020, 10:19 PDT
Hi Joe, ,
We have resent the confirmation email to joe.allen324@gmail.com and for your convenience your order# is M#5710. We shall send you the tracking info once generated in our system.
Thanks
Blue Biggy
(September 8 the asking for email confirmation)
Body:
Placed an order for 2 of these beds. September 2. Haven't received any email confirmation to track package. Please advise.
DeepSleep Calming Bed™
Light Gray / XL - 31"
BA_9DA2B495D8D01317 (-$18.00)
This is the only email I received:
Thank you for your purchase! - Blue Biggy - Checkout
(November 11, 2020) Still nothing and have been charged since September)
Joe Allen
Thu, Nov 12, 2020, 2:10 PM
to Blue
I'm needing to know if these beds are still coming. Please let me know, otherwise please credit the credit card that you've charged me.
Please advise.
Joe
(Last response from company, nothing since) It's now 1/6/21
ASMAK 525 (Blue Biggy)
Nov 17, 2020, 1:49 PST
Hi
We apologize but due to COVID-19 pandemic there has been delays in delivery of various items and COVID-19 medical suppliers are getting priorities on shipping so shipping time is delayed and we hope you will understand.
Thanks,
Blue Biggy
NEEDLESS TO SAY THAT THESE ARE SCAMMERS AND WE HAVE ALL FALLEN VICTIMS. KARMA, KARMA, KARMA ON THEM!