Blue Sky Solar and Roofing
Reviews and Complaints

I got Blue sky to put in 37 solar panels and it cost me a bunch. It took them 5 months to install and get everything up and running. Finally, on August 13, the panels started making electricity. But guess what? On June 28, 2022, not even a year later, the Inverter broke. It took them until August 6, 2022, to fix it and get it working again. So during the hottest months of the year, June and July, for a whopping 70 days, my solar panels were useless. My bills shot up to 600 bucks a month during that time. And now, even though they fixed the Inverter, one of the panels still doesn't work. Blue Sky sent a crew over and they said all 36 panels were fine. But I know I had 37 panels! Since then, for a whopping 204 days, from January 18 until now, I've only had 36 panels working. When I talked to *** from support, he said he'd try to send a team to check it out. But get this, they don't even have a team! So much for their 20-year guarantee. I'm worried this is gonna be the situation for the next 20 years.

On September 20, I signed a contract with Blue Sky Solar to install an evaporative cooler, insulate my attic, re-surface my deck, build a pergola on my deck using bi-facial solar panels as the roof, and install 20 solar panels for a total system size of 7.5 kW for $69,004. I secured financing for this and started making loan payments. In March 2022, my loan was canceled and my payments refunded because my solar project wasn't complete, or even started. In August 2022, Blue Sky informed me that the original project was not possible due to engineering reasons. I agreed verbally to have the solar panels installed on my roof instead and expected a new contract for this reduced project and a layout drawing to approve prior to installation. I received neither. The panels were installed despite Blue Sky not filing the appropriate permits, and the system subsequently failed inspection. I have tried to negotiate with Blue Sky, but they refused to send me a new contract or complete the project. They are threatening to send me to collections, put a lien on my house, uninstall the system, and come to my house every day until I pay them for the original contract that they are unable to uphold. I have paid them nothing for the project at this point. The dispute is that they refuse to send me a contract for the work they actually performed, and also that the project is not complete or adequately permitted. Their only attempt at resolution I have seen is to demand payment. My desired resolution is a contract stating they will install 17 solar panels for a system total of 6.2kW for $20,000 including standard warranties and guarantees associated with a solar install. I want the correction notice items remedied and the system fully inspected and operational. I want all further communication with Blue Sky to be in written form, delivered by standard postal delivery. I want *** to never come to my house again.

Filing this complaint for my parents who don't speak ENG. Note: the address connected to the project I'm talking about is the same as my personal contact address listed on this complaint. I've submitted a review and tried contacting multiple people beyond ***, who has limited info. *** and *** from Blue Sky Solar and Roofing LLC pitched their sales in October in ***, . They promised solar panels, 8 new windows, a new furnace, attic insulation, LED bulbs, and a smart thermostat. We took a loan from a third party to pay for the panels that would eventually take over our electricity bill. We were supposed to get reimbursed if the panels weren't up and running by Feb 2021 when the loan payments start. After the project started, *** and *** stopped answering calls/texts. Progress made by BSSR LLC since Oct 2020: 1. Insulation added to the attic but not fully completed. Missing insulation in some areas, focused on back of the house, neglected living room and one bedroom. 2. BSSR LLC contracted ***, a local DFW electrician, to transfer the indoor breaker system to an outdoor one in Summer 2021. Process took weeks but never finished. Huge hole in the closet where indoor breakers used to be. *** said he'd come back or ask BSSR LLC to send someone, but we never heard from him again. 3. Panels installed quickly, but approval process long and frustrating. Still not on. Double payments since Feb 2021, only received $300 check. Want project completed ASAP with reimbursement plan and detailed timeline.

My experience with BlueSky Roofing and Solar Company started during the storms in 2020. They were going around the neighborhood and a representative came to my door. Without much explanation, he quickly climbed onto my roof to inspect it. He confirmed that there was damage and immediately called my homeowners insurance to start a claim. Once that was taken care of, he began discussing the possibility of installing solar panels on my home. I mentioned multiple times that I couldn't afford both electricity and solar panels. However, he managed to convince his company to cover the first year of payments for the panels. At the time, I had just been furloughed from my job. He assured me that once the solar panels were installed, I would never have to pay for electricity again. If I did, he promised to cover the cost. He never explained the price of the solar panels or the length of time it would take to pay them off. All he mentioned was that I was approved by their finance company and that the monthly payment would be $176. He didn't mention that the payment would increase after the first eighteen months or that the loan term would be 20 years. When I contacted the company to request the removal of the panels due to the lack of explanation, I explained that I am 65 years old and would be 85 by the time the panels were paid off. The person I spoke to said they would remove the panels if I paid them $13,000. Additionally, because I hadn't completed the necessary details with the loan company, I received a certified letter stating that if I didn't pay over $40,000, they would place a lien on my home. Over the past eighteen months, I have been receiving electric bills. Last month's bill was almost $300, which shocked me. I called the electric company to inquire about it, and