CB Medical Services and Facilities Bonitas Medical Fund Declining my chronic medicine

Bonitas Medical Fund review: Declining my chronic medicine

Juriaan Reyneke of US

Feb 27, 2020 1:49 pm EST

Verified customer

In December we applied for my medicine but it was declined due to the fact that I am not on a higher plan. And I was told even though I move to a higher plan I was not guaranteed that they would pay the medicine.
My question is what do you do if a customer can not afford a higher plan?
Do you just decline their medicine left right and centre?
This behavior is unethical as I am a customer that pays my medical aid every month and I haven't had a break from a medical in a few years!
I believe that you only take my money every month but you can't deliver a service.
Please see that this is sorted asap as my condition worsens day by day.

Regards
Juriaan Reyneke

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BlockG, 164 Katherine St, Gauteng, 2196, South Africa, City of Sandton, 2010, South Africa

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