CPAPSupplyUSA
Reviews and Complaints

I've been using CPAP Supply USA for a while now and I gotta say, they got some good stuff. Their sleep therapy equipment is top-notch and the prices are pretty reasonable. I mean, I ain't no millionaire, so I appreciate a good deal when I see one.

What's cool about CPAP Supply USA is that they've been around for a while. Like, 10 years or something. That's a long time, man. And you know what that means? It means they're doing something right. They got integrity, you know what I'm saying?

I've had a few interactions with them and they've all been positive. The people who work there seem pretty chill and they know what they're talking about. They don't try to sell you stuff you don't need or anything like that. They just wanna help you get a good night's sleep.

Oh, and get this. They got a 100% price guarantee. That's right, if you find a lower price somewhere else, they'll match it. That's pretty sweet, if you ask me.

Overall, I'd say CPAP Supply USA is a solid choice if you're in the market for sleep therapy equipment. They got quality stuff, good prices, and a good reputation. What more could you want?

I had a really bad experience with CPAPSupplyUSA. I ordered a CPAP machine from them and they took my money, but I never received the item. It was a big disappointment and I was really frustrated. To make matters worse, I started seeing some unusual charges on my credit card that I suspected were related to this purchase. I had to go through the hassle of requesting a cancellation with my bank, which was a huge headache.

I would strongly advise anyone to stay away from this company. They are not reliable and their customer service is terrible. I tried calling their 800 number several times, but no one ever answered. It was really frustrating and made me feel like they didn't care about my business.

Overall, I would not recommend CPAPSupplyUSA to anyone. They are scammers who take your money and never deliver the item. If you're looking for a reliable and trustworthy company to buy a CPAP machine from, I would suggest looking elsewhere.

I gotta say, I was pretty impressed with the products I got from CPAPSupplyUSA. They looked legit, with the logo and all, and I didn't have any issues with them. However, I did have a bit of trouble getting in touch with customer service. I tried a few times, but didn't get any response. I even sent some pics to show what was going on, but still nothing. And to top it off, when my package finally arrived, it looked like someone had sat on it or something. Not cool, man. Overall, I'm not super stoked about the lack of communication, so I'd say maybe try another place if you're looking for good customer service.

I gotta say, I was pretty disappointed with CPAPSupplyUSA. It took them like forever to even get my order to the post office (according to Amazon customer service). And then they had the audacity to ask me to change my review! Like, come on guys, you know you messed up and now you're making it even more of a hassle with this refund situation. I'm definitely gonna be spreading the word about my experience with this company, and not in a good way. I mean, I get it, mistakes happen, but the way they handled it just left a bad taste in my mouth. So no, I won't be changing my comments, even if they refuse to post them.

We bought a Portable Outlet backup battery for my husband's CPAP machine from CPAPSupplyUSA. We were excited to receive it and try it out. We read the description and watched the Portable Outlet video to make sure we knew how to use it. When the battery arrived, we were disappointed to find out that it was NOT a backup battery but an alternate power source. We were confused because we thought we had ordered a backup battery. We did some research and found out that this is an older unit, not the newest unit which does act as a backup. We were disappointed to find out that CPAPSupplyUSA doesn't even carry the newest unit.

We called the company to return the battery, but we were told that their policy states that once opened, they do not accept returns because they are medical devices. We were frustrated because we didn't think this was a medical device. It is just a battery that can be used for not only medical devices but cell phones, even outdoor televisions! We tried to explain this to the customer service representative, but they wouldn't work with us. We were very angry about this. We just lost $300+!

Overall, we were disappointed with our experience with CPAPSupplyUSA. We thought we were ordering a backup battery, but we received an alternate power source. We were frustrated that the company doesn't carry the newest unit. We were also disappointed that we couldn't return the battery because it was opened. We didn't think it was a medical device, so we didn't understand why we couldn't return it. We hope that CPAPSupplyUSA will improve their policies and customer service in the future.

I had a conversation with a customer service representative at CPAPSupplyUSA about my allergy to nickel. I asked if she could suggest a CPAP mask that does not contain nickel. We talked for more than an hour on the phone. She convinced me to pay $30 for "Assurance" in case I did not like the mask. When the package arrived, I opened it and found that the mask had magnets on it, which I specifically said I could not have. I contacted the company and spoke to another customer service representative who was condescending. She told me that I would receive a refund for the mask, but not for the extra $30 I paid for "assurance." She also said that I would have to pay for the return shipping before receiving my refund. I am now out $55 for their so-called insurance and return shipping. It was their mistake for sending me the wrong mask in the first place. I am extremely angry. I suggest avoiding this company at all costs.

I gotta say, I was pretty disappointed with my experience shopping at CPAPSupplyUSA. I mean, if I had read the reviews beforehand, I probably would have gone somewhere else. But I had just finished a sleep study and needed to order some supplies, so I figured I'd give it a shot.

After completing the sleep study, I was told by the nurse-practitioner that she would send the prescription right to the company. But after a week of waiting, I still hadn't received any order confirmation or emails from the company. So I got on the chat to ask what was going on, and the woman on the other end practically scolded me for not having an order confirmation. Like, come on, lady, I wouldn't be asking if I had one!

Anyway, I called the company and they told me they couldn't send the stuff because they hadn't received the prescription. So I had to make another appointment, wait another week, and the nurse-practitioner had no excuse for why she hadn't sent it. Finally, after another week of waiting, I called the company again and they said they had just sent it out.

But that's not even the worst part. I ordered some nasal pillow replacements and after two weeks, I still hadn't received them. So I sent them a chat and the reply I got was just my order number and the tracking information - which I had already included in the chat! I was so frustrated that I just cancelled the order altogether.

Now, I'm reading all these reviews and I'm really hoping I can get my money back. They're asking for proof of purchase, but I don't have the receipt from January and I never even received the replacement items. It's just really poor customer service all around.

So yeah, I wouldn't recommend shopping at CPAPSupplyUSA. Save yourself the hassle and go somewhere else.