1800CPAP.com
Reviews and Complaints

I recently had an experience with 1800cpap.com that left me feeling disappointed. They claim to have the lowest prices on Cpap Machines online, but when I called to have them match a popular online competitor's price for the exact same machine, they refused to issue a refund for the difference in price. Their price was $1700.00 on 3/25/2022, while the competitor's advertised selling price was only $1225.00.

I was surprised and frustrated by this, especially since their website boasts a Lowest Price Guarantee on CPAP Machines, Masks, and Supplies. They even have a cheeky disclaimer that reads, "Psst, please don't tell the manufacturers how low we are selling their products for, they might cut us off!" I copied the guarantee from their website and it's clear that they claim to offer the lowest prices online.

As a customer, I was disappointed that they didn't honor their own guarantee. It's frustrating to feel like you're not getting the best deal possible, especially when you've done your research and found a lower price elsewhere. I understand that businesses need to make a profit, but it's important to be transparent and honest with customers about pricing.

Overall, my experience with 1800cpap.com was not great. While they may have some good deals on CPAP machines and supplies, I would caution others to do their research and compare prices before making a purchase. And if you do find a lower price elsewhere, don't count on them to honor their own guarantee.

I gotta say, I have mixed feelings about 1800CPAP.COM. On one hand, they have a pretty good selection of CPAP masks and accessories. I use the F&P Eson II mask, which isn't my favorite, but it gets the job done. So when I saw they had new cloth masks on their website, I was pretty excited. I mean, who wouldn't want a more comfortable mask, right?

Anyway, I decided to take the plunge and order one of these cloth masks. I was happy to see that they had a money-back guarantee, so I figured I had nothing to lose. Well, turns out I was wrong. When I tried the mask on, it created a weird lump under my nose and blew air into my eyes. Not exactly what I was hoping for.

I tried everything they suggested to fix the problem, but nothing worked. Eventually, they suggested I try a different style of cloth mask. They said I could get it for the price difference between the two masks, which seemed fair enough. So I went ahead and ordered the new mask.

Unfortunately, that one didn't work for me either. It also blew air into my eyes and left me feeling pretty uncomfortable. At that point, 1800CPAP.COM said there was nothing more they could do for me. I was out $95 and still didn't have a mask that worked.

Now, I don't know what the solution is here. I understand that everyone's face is different, and what works for one person might not work for another. But it seems like there should be a way to test these masks out before you spend all that money on something you can't use.

All in all, I'm not sure if I would recommend 1800CPAP.COM. They have a decent selection of products, but their return policy didn't work out for me. Maybe it'll work out better for you, but I wouldn't count on it.

I recently purchased a refurbished Airsense 10 from 1800CPAP.COM, just like my old one. Unfortunately, I've been having some issues with it. It no longer blows air or changes to my sleep pattern, and when I tried to contact 1800CPAP.COM for help, I didn't receive a response.

I thought that maybe the machine couldn't read that I was breathing out of my mouth, which is why I was getting a stuffy nose in the middle of the night. The representative I spoke with suggested that I buy a heated hose or send the machine back. However, even after trying these troubleshooting methods, the machine still isn't working properly.

In fact, I've been snoring worse than ever with this machine, which is why I've gone back to using my old one. While my old machine isn't perfect, it at least controls my snoring. The new one doesn't even do that, and I paid $749 for it!

I just want to be able to get a good night's sleep without waking up because I can't breathe. Unfortunately, this machine is not as simple as "press start and you will get a good night's sleep." I hope that 1800CPAP.COM can help me resolve these issues soon.

I recently visited 1800cpap to purchase a RespCare Aloha Replacement CPAP Mask Headgear Strap as my current strap was no longer usable. I placed my order and waited for two days, but when I checked the order tracking, it was not moving and was pending review. I was worried, so I decided to email customer service to inquire about the status of my order.

To my dismay, they informed me that there was a backlog, but on their website order chat, it clearly stated that there were "104 pcs IN STOCK"! I was confused and frustrated because I purchased the item because it was stated as in stock, and I was not informed until I asked that there was a backlog.

I am not sure if the website is misleading consumers to trick them into purchasing items that are not actually in stock, or if they posted the wrong information on the website, leading to confusion and frustration for customers like me. I hope they can clarify the situation and improve their website to avoid such issues in the future.

Despite this issue, I must say that the customer service representative I spoke with was polite and helpful in addressing my concerns. I appreciate their efforts to resolve the issue and hope that they can improve their inventory management system to avoid such problems in the future.

Overall, I would recommend 1800cpap for their wide selection of CPAP products and helpful customer service. However, I would advise customers to double-check the availability of items before making a purchase to avoid any potential issues.

I recently had an experience with 1800CPAP.COM that left me feeling frustrated and disappointed. I had ordered a CPAP tube to be sent to my holiday location in Spain, and paid $80 in freight fees. However, the product never arrived. It wasn't due to an incorrect address, but rather because the company failed to properly declare the item with customs documentation. The package was sent without any description of what it contained, which caused issues when it arrived in a European country.

To make matters worse, when I contacted the company about the issue, they refused to reimburse me for the $220 I had spent on the product and shipping. They claimed that I had agreed to their terms and conditions, which apparently state that consumers are responsible for customs documentation. I was shocked that a company that claims to be international and experienced in shipping products would put the burden of customs documentation on their customers.

After reading other reviews online, it seems that I am not alone in my frustration with this company. Many other customers have had similar issues with products not arriving or being held up in customs due to improper documentation. It's unacceptable that a company would continue to operate in this way, knowing that their customers are being cheated out of their hard-earned money.

I am considering taking legal action against 1800CPAP.COM to ensure that other consumers don't fall victim to their shady business practices. It's important that companies are held accountable for their actions, and that customers are protected from being taken advantage of. In conclusion, I would strongly advise against ordering anything from this company.

I recently made a purchase from 1800CPAP.COM and wanted to share my experience. I needed a new mask, hose, and headgear in a hurry because my dog had attacked my old gear. I've ordered from this website several times before and have always been impressed with their quick delivery. So, I decided to pay extra for expedited shipping this time around, hoping to receive my order even faster.

However, things didn't go as planned. While 1800CPAP.COM did their part and shipped my order promptly, the USPS dropped the ball. Despite paying extra for expedited shipping, it took over a week for my order to arrive. This was not the fault of 1800CPAP.COM, but I was disappointed that they didn't have a solution or answer for me when I reached out to them.

I received several emails from their customer service team, assuring me that they would take action if my order didn't arrive within a certain timeframe. However, this timeframe was way outside of what I had paid extra for, and I was left feeling frustrated and disappointed.

It's important to note that 1800CPAP.COM sells medical equipment, and for many people, this website is their best choice for purchasing these essential items. While I have used their services before and have been satisfied with their products, this experience left me feeling let down.

Overall, I would recommend 1800CPAP.COM for their quality products and reasonable prices. However, if you need your order quickly, be aware that there may be delays beyond their control.

I recently had an urgent need for a travel CPAP machine for my deployment with the Red Cross. I was recommended a specific machine by the salesperson at 1800CPAP.COM and paid $50 for overnight shipping. However, when the machine arrived, I was disappointed to find that it was heavier than my regular CPAP machine, despite my request for a lightweight option. The machine had equal dimensions but was vertical instead of horizontal.

To make matters worse, the company sent the machine to the wrong address. When I contacted them to explain the situation, they offered to refund only 5% of the purchase price as a restocking fee, even though the mistake was on their end. I had to track down the package myself and go to the post office to retrieve it, which was a huge inconvenience.

When I asked to speak to a manager or owner to resolve the issue, I was told that they would call me back. However, despite leaving multiple messages over the course of six days, I have yet to receive a return call.

Overall, I was extremely disappointed with my experience with 1800CPAP.COM. The salesperson did not listen to my needs and recommended a machine that was not suitable for me. The company made a mistake in shipping the package to the wrong address and refused to refund the full amount for their error. And to top it off, their customer service was non-existent when I needed to speak to a manager or owner. I would not recommend this company to anyone in need of a CPAP machine.

I recently had an experience with 1800CPAP.com that left me feeling frustrated and taken advantage of. I've never been one to pay much attention to the fine print when making a purchase, but this time it came back to bite me.

I had ordered an item from 1800CPAP.com, but for personal reasons decided to cancel the order before it was shipped. Unfortunately, I had already been charged for the item. When I contacted the company to request a refund, I was shocked to learn that they would be deducting 5% of the purchase price as a fee for returning my money.

I've made plenty of purchases in my life and have never been charged for returning an item in similar circumstances. It felt like 1800CPAP.com was determined to squeeze every last penny out of me. When I reached out to them to express my frustration, their response was essentially, "tough luck, you agreed to the terms and conditions."

It's frustrating to feel like you're being taken advantage of by a company that's supposed to be providing a service. It's a reminder that as consumers, we need to be vigilant and read the fine print before making a purchase. It's not fair to be charged for something that no one else would require, and it's disappointing to see a company prioritize their bottom line over their customers' satisfaction.

I recently had an experience with 1800CPAP.COM that I feel compelled to share. As someone who values their health, I was disappointed with the service I received from this company and would not recommend them to others.

One issue I had was with their shipping process. While their website allows for different shipping and billing addresses, I received an email a few days after placing my order stating that it had been flagged as potentially fraudulent. They demanded a copy of my ID, which I provided, but then asked for additional evidence. It took them three days to respond to my messages, which was frustrating.

When I finally called them, they verified my information but then informed me that one of the items I had ordered was out of stock. They refused to send the other items separately, which meant that I had to wait almost two weeks for my entire shipment to arrive. This delay was particularly frustrating because my CPAP tubes were leaking, which meant that I had to deal with apnea episodes for an additional two weeks.

Overall, I was disappointed with the service I received from 1800CPAP.COM. While I understand the need for security measures, their process felt overly burdensome and delayed my shipment significantly. I would caution others against ordering from them and suggest looking for alternative options.

I recently bought a CPAP machine from 1800CPAP.COM and was disappointed when it never arrived. I even paid extra for FedEx delivery, but it seems like they delivered it to the wrong address. I have cameras set up and can clearly see that the package never came.

When I called customer service to report the issue, I was met with a young lady who told me that I need to dispute this with FedEx. I tried to explain that I paid them for the machine and for it to be delivered to me, but she insisted that it was my issue to handle with FedEx.

I was frustrated and told her that if they weren't willing to help me, then I would just call my credit card company and have them void the transaction. She then told me that I couldn't do that.

I mean, really? You can't expect me to pay for a $1000 machine that I never received. The customer service I received was horrible. At no point did she offer to help in any way or compensate me for the machine or delivery charge.

I understand that mistakes happen, but the lack of assistance and compensation was unacceptable. I will never purchase anything from this company again and advise others to use them at their own risk.

After accepting my order and taking payment of $1181.69 and holding the money for 20 days while telling me they would contact my doctor if i could not find the required documentation they now say pay them another $99.00 for a "home study" or I will be charged $73.99 to cancel my order. I have been in the process of moving to Vero Beach over the last 2 months with no new Dr. and paper work in 2 location I still provided the Dr. information and a receipt for my clinical sleep study with the Facility name and the Lincare information from my current CPAP machine it is PAY or PAY shocking.

I ordered machine parts from the website www.1800cpap.com and paid about $36 for the delivery. These jerk provided me different product, and I couldn’t find anyone from the customer services. They didn’t reply to emails and phone calls as well. It’s impossible to return money. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.