Pride Mobility’s earns a 1.8-star rating from 15 reviews, showing that the majority of mobility device users are dissatisfied with their products.
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PRIDE LIFT CHAIR MODEL NUMBER LW627022141S20
We purchased this chair on 22 June 2023, it was delivered on 28 June 2023. On 12 July 2023 the power unit and piggyback back-up battery apparently came loose and was trapped and crushed between two members of the frame resulting in the power and back-up battery were crushed, rendering them useless-rendering the chair useless...
I spent two days getting the run-around on the phone between the retail store where the unit was purchased (they no longer carry the Pride line). I was given the name and number for the area rep and he referred me to the customer "care" line they refused to supply the parts and referred me to a dealer, who stated that they could not help and then referred me to another dealer who said they could send a technician out and that I would be charged for repair. We had use of this chair for a little over two weeks and the PRIDE company will do nothing to help our situation.
Product, service, wsr is a problem also your nail and the tech won’t call me back for a week because he couldn’t get in at 8 o’clock at night
They promised me two months ago two or three days they would be getting the part number. The part finally came into the service man 6 weeks and he’s had it for a week now, he wanted to come at 8 o’clock at night with my 93 year-old mother and that wouldn’t work she’s in a senior home. mother lives in that chair and she hasn’t been able to use it for almost 2 months now for a part, she’s only used it since October, it broke and 60 days
Desired outcome: fixed now
megam-mm3601-stn-Pos. Lift w/heat
hello
We purchased this lift chair on 2/21/22 if was defective so we had a even exchange 3/20/2022 the chair keeps locking up. This is has locked up several times. When that happens its difficult for us to get out of the chair. That's dangerous How do I get a refund or store credit from nfm omaha ne.
Not a happy camper.
key dates 2/21/2022
3/20/22
Is Pride Mobility Legit?
Pride Mobility earns a trustworthiness rating of 94%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Pride Mobility. The company provides a physical address, 23 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Pride Mobility's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Pridemobility.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Pridemobility.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
A trust mark has been identified for a pridemobility.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.
Pride Mobility as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
We looked up Pride Mobility and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- Despite a high level of trust, our investigation found issues with Pride Mobility's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 20% of 0 complaints were resolved.
- This website appears to offer a link shortening service. Scammers may also use shortened links to make malicious or fraudulent websites appear more legitimate or to hide the true destination of a link. Therefore, it's important to exercise caution when clicking on shortened links, particularly if they come from an untrusted or unfamiliar source.
- We conducted a search on social media and found several negative reviews related to Pride Mobility. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Q6 wheelchaiR
My chair, ilevel actuator, has been broke since july with no corrective action
this is my second chair q6 and the 4th acuator that has broken.
I have requested that pride management contact me thru kris yonushka pride mobility products to address my multiple failures.
I forwarded the previous email to the quantum rehab reps in the il area and they are in communication with johnny and jerry at patients choice regarding your current situation.
Based on you follow up this morning as well, i have asked that a quantum representative reach out first hand via phone or in person to respond to your frustrations.
I’ll keep you informed in what i hear back.
Thank you
kris yonushka
kris,
what happened to having a mgr come see me. I have all my service records and i have issues that need to be discussed and someone from pride or quantum needs to take some time to address my issues. As discussed my findings my be of interest to someone!
a reply would be greatly sppreciated.
Johnnie & pride/kyle
i can't make this [censored] up. Last night while reclined the calf pad falls off the afp.
See attached pics.
So now i'm all greasey trying to put this back on myself at 12:30 in the morning and that ain't working. So i have to wait on pa to show up at noon.
Just more inconvenience.
What's the status on light switch and getting the actuator done?
what about the hip guide and head rest post?
i had an afp issue with old and new chair.
I have reviewed the service records you sent and pride was advised of the afp issue well before it failed on both chairs
and it failed because the pride tech gave your tech bad information and the issue was not addressed correctly on both chairs. Thus the failer occurred.
This should be on pride and not the responsibility of me our my insurance company to pay for since the issue was never corrected by pc or pride.
It would be nice if someone in management could address all these issues i have been going thru.
Any assistance would be greatly appreciated.
Please contact kris and have management contact me
earl eggert
[protected]
Desired outcome: REPLACEACTUATOR
quantum Q6 power wheelchair
please be advised on this day tuesday may 3 2022i in which i received the wheelchair my husband was unable to dismount safety which caused his left leg to get caight between the protruding foot rest and the base of the body of the wheelchair. This caused my husband to disdain an tibial platau fracture , the wheelchair is not custom made for him it is too big for him please call us at [protected] or email us at shelly.[protected]@gmail.com to compensate us for this injury before with decide to take action thank you shelly zuckerman
Zero Turn 10
We just purchased 2 new Pride Zero Turn 10 electric mobility scooters. They were delivered 10/05/21. We took a cruise. As we were disembarking from the ship Saturday 11/20/21, we were caught in a cloudburst. We AND the scooters were drenched. That night the scooters wouldn't move. The lights were on, they were getting power, but they wouldnt move. We have had them sitting in the sun since then, to dry out, & one is working good & the other is getting there. The thing is... it is not covered under warrenty. There is nothing we can do to prevent it from happening again EXCEPT (as told to me by a Pride rep) carry a WalMart bag to cover it with in an emergency.
These are $2700.00 machines & thats the best advice they can offer me?
It seems to me that the parts that are so susceptable to moisture should be encased in plastic, during manufacture, to protect it from the moisture. It is mainly the electronics inside the tiller that are the problem.
Desired outcome: this issue be addressed be the Pride company.
Delivery of Parts for repair
Purchases Pursuit XL in 2017.
No problems until 2021.
July 16: Scooter stared "jerking" when accelerating.
Replaced Main Controller Interface Part # CTL139124 $668.00
Installed new batteries. $400.00
July 28: Scooter still "jerking" when accelerating.
Replaced Motor and Brake assembly $1434.00 part # DRVASMB2175
Service Call $385.00 (extra hours for installation)
July 28: Scooter still "jerking". Technician called Pride services. Told to order "wig-wag" speed controller and Speed Pot.
Ordered parts the same day.
It is now Nov. 1 and I still do not have the parts. The vendor/repair company keeps updating me with an extended delivery. Now the new date is mid-November.
Pride reps told the vendor that they do not actually know where the parts are. Sub standard delivery policies. It has been three and one half months.
Pride is overjoyed to take your money for a new scooter, but they fail miserably when it comes to repairs.
Please, just find my parts and send them asap. I am 72, non functioning legs, and depend on this scooter everyday.
Desired outcome: Get the parts here.
Lack of part for a recalled electrical problem
I bought a new wrangler pride used it twice and it's been broke down for three months waiting for parts setting in Active Mobility center. 14330 7th st. Victorville Ca. 92395 PH [protected]. I paid 5000 grand and haven't used it more than 2 hrs xxlprmv600ds1001 purchased from Top Mobility on the internet. 9-22-20. I'm feed up fix or give me my money back. I've made payments on a dead horse. That I thought was an outstanding company
Desired outcome: New one
Jazzy 614 hd power chair
Purchased a Jazzy 614 power chair, delivered on 05/19/2020.
Chair had broken part on right side above the wheel. The bar under the right arm was scratched with pliers. I think they dropped the chair or messed it up when they put it together. If you adjusted the joystick back where you could reach it, then the joystick would turn out. The chair was clearly damaged and they should not have brought it to me like that. They also gave me a charger that is no longer made and not for the chair. I purchased the broke part and a correct charger myself. With Covid-19, don't want to be around people. I have got the runaround from them about getting a replacement chair. On 08/01/2020, the chair died out. They said they would come out with a Pride representative. They lied. Two store employees came out on 08/19/2020. They took the chair back with them. This place thinks it is good business practices to rip people off. The do not care for their customers and are full of outrageous excuses.
They ripped me off $3, 779.00. I have requested a refund twice and they ignore me.
There are lawsuits; Jazzy chairs catching fire. People have burnt up in these chairs.
I don't call being a Pride Authorized Dealer caring about your customers. Now we know why Home Health Store does not buy these chairs, but they will gladly get you one.
At home install
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Paid Inv#3291 John Garberick
Inbox
x
Tres McLurkin
AttachmentsMay 23 (10 days ago)
to me
Hello,
I would like to Thank You for your purchase today. Here is your Paid Invoice. Please take a look to make sure all is correct. If any questions Please call me at [protected]. For more information about bath lifts, mobility scooters, or any of the products we carry please feel free to give me a call.
Again, thank you for your purchase and look forward to serving you in the future.
Best regards,
Tres McLurkin (P) [protected]
Sales Manager
3901A Commerce Park Drive | Raleigh NC, 27610 | [protected] - FAX |
Email: tres.[protected]@inetalliance.net
Attachments area
John Garberick, Sr
May 31 (2 days ago)
to Tres
No-one has contacted me for install.
John C. Garberick, Sr.
Tres McLurkin
Jun 1 (1 day ago)
to me
I will get an email to my contact now to get a call to you Sir. Have you received the lift as of yet? Hope all is well.
Best regards,
Tres McLurkin (P) [protected]
3901A Commerce Park Drive
Raleigh NC, 27610
[protected] - FAX
Email: Tres.[protected]@inetalliance.net
From: John Garberick, Sr [mailto:[protected]@gmail.com]
Sent: Tuesday, May 31, 2016 8:00 PM
To: Tres McLurkin
Subject: Re: Paid Inv#3291 John Garberick
John Garberick, Sr
Jun 1 (1 day ago)
to Tres
been here since Wednesday.
Tres McLurkin
Jun 1 (1 day ago)
to me
Ok, You will have a call today!
Best regards,
Tres McLurkin (P) [protected]
3901A Commerce Park Drive
Raleigh NC, 27610
[protected] - FAX
Email: Tres.[protected]@inetalliance.net
From: John Garberick, Sr [mailto:[protected]@gmail.com]
Sent: Wednesday, June 01, 2016 11:19 AM
John Garberick, Sr
Jun 1 (1 day ago)
to Tres
thanks
John Garberick, Sr
Jun 1 (1 day ago)
to Tres
Just heard from someone in Texas. You told me they would come to my house to install. Now there saying gotta take car pick it up. Aint happening. Medtech who I guess is doning install, I do not do buisness with.
If I knew, I would not have bought lift.
John C. Garberick, Sr.
Tres McLurkin
Jun 1 (1 day ago)
to me
Let me follow up on this. That is not the way it is supposed to work. Give me a few.
Best regards,
Tres McLurkin (P) [protected]
3901A Commerce Park Drive
Raleigh NC, 27610
[protected] - FAX
Email: Tres.[protected]@inetalliance.net
From: John Garberick, Sr [mailto:[protected]@gmail.com]
Sent: Wednesday, June 01, 2016 12:18 PM
To: Tres McLurkin
Subject: Re: Paid Inv#3291 John Garberick
Just heard from someone in Texas. You told me they would come to my house to install. Now there saying gotta take car pick it up. Aint happening. Medtech who I guess is doning install, I do not do buisness with.
John Garberick, Sr
Jun 1 (1 day ago)
to Tres
Thats the way Rick at Medtech treats me.
John C. Garberick, Sr.
Tres McLurkin
Jun 1 (1 day ago)
to me
What I just got back.
Hi Tres,
They do the install at the customer’s home. We’ll contact X-Med and get it straightened out.
Best regards,
Tres McLurkin (P) [protected]
3901A Commerce Park Drive
Raleigh NC, 27610
[protected] - FAX
Email: Tres.[protected]@inetalliance.net
From: John Garberick, Sr [mailto:[protected]@gmail.com]
Sent: Wednesday, June 01, 2016 12:28 PM
To: Tres McLurkin
Subject: RE: Paid Inv#3291 John Garberick
John Garberick, Sr
Jun 1 (1 day ago)
to Tres
No. Ive heard nothing.
John C. Garberick, Sr.
John Garberick, Sr
Jun 1 (1 day ago)
to Tres
Not trying to be rude. I am seeking advice for what was told to me by MedTech, Rick the owner from the lady in Texas. You told me home install, than some person calls and said MedTech Rick said differently. Unacceptable.
John C. Garberick, Sr.
Tres McLurkin
Jun 1 (1 day ago)
to me
It is unacceptable. That is not how this works with Pride Mobility and our installs with the Manufacture. This will be at your residence where install will take place.
I do not know who Rick is in Texas that said this. I got the Manufacture which is PRIDE who sets this up with their contractors for install from X-MED.
I am following back up now with them at the manufacture now.
Best regards,
Tres McLurkin (P) [protected]
3901A Commerce Park Drive
Raleigh NC, 27610
[protected] - FAX
Email: Tres.[protected]@inetalliance.net
From: John Garberick, Sr [mailto:[protected]@gmail.com]
Sent: Wednesday, June 01, 2016 3:29 PM
John Garberick, Sr
12:49 PM (23 hours ago)
to Tres
Thanks
John C. Garberick, Sr.
Tres McLurkin
12:51 PM (23 hours ago)
to me
They are working on getting another tech for you to come to the residence. They are on top of it. Sorry for this confusion.
Best regards,
Tres McLurkin (P) [protected]
3901A Commerce Park Drive
Raleigh NC, 27610
[protected] - FAX
Email: Tres.[protected]@inetalliance.net
From: John Garberick, Sr [mailto:[protected]@gmail.com]
Sent: Wednesday, June 01, 2016 3:49 PM
John Garberick, Sr
1:05 PM (23 hours ago)
to Tres
thanks.
John Garberick, Sr
8:24 AM (4 hours ago)
to Tres
You know, this has turned into a big mess. Pride will not answer me, its obvious nobody cares. Just come pick the thing up.
ive emailed Pride two or three times. No response. I find it hard to believe that they do nothing. That is BS.
Tres McLurkin
8:26 AM (4 hours ago)
to me
Did you get a call from new installer as of yet? Who did you email at Pride?
Best regards,
Tres McLurkin (P) [protected]
3901A Commerce Park Drive
Raleigh NC, 27610
[protected] - FAX
Email: Tres.[protected]@inetalliance.net
From: John Garberick, Sr [mailto:[protected]@gmail.com]
Sent: Thursday, June 02, 2016 11:24 AM
Tres McLurkin
8:34 AM (4 hours ago)
to me
I am calling them now for update..I know they were checking with another installer for you. Lets get this installed. Give them a few to pull together.
Best regards,
Tres McLurkin (P) [protected]
3901A Commerce Park Drive
Raleigh NC, 27610
[protected] - FAX
Email: Tres.[protected]@inetalliance.net
From: John Garberick, Sr [mailto:[protected]@gmail.com]
Sent: Thursday, June 02, 2016 11:24 AM
John Garberick, Sr
9:03 AM (3 hours ago)
to Tres
No. Just the contact us.
John C. Garberick, Sr.
John Garberick, Sr
9:07 AM (3 hours ago)
to Tres
I havnt had time to start tracking people down.. Thats my next task.
John C. Garberick, Sr.
Tres McLurkin
9:08 AM (3 hours ago)
to me
No need to. That is my job. I am on it now. Will have an update from Pride with install company soon for you.
Best regards,
Tres McLurkin (P) [protected]
3901A Commerce Park Drive
Raleigh NC, 27610
[protected] - FAX
Email: Tres.[protected]@inetalliance.net
From: John Garberick, Sr [mailto:[protected]@gmail.com]
Sent: Thursday, June 02, 2016 12:08 PM
John Garberick, Sr
9:10 AM (3 hours ago)
to Tres
Tres McLurkin
10:08 AM (2 hours ago)
to me
Pride has a call out to another tech. Pride is awaiting call from him to see if he will do the job. He is a little further away from you than the initial installer so hopefully that will not be an issue. I will update as soon as I get word back from Pride.
If we run out of options I can have this picked up and your money refunded a 100% to you at worst case scenario.
Best regards,
Tres McLurkin (P) [protected]
3901A Commerce Park Drive
Raleigh NC, 27610
[protected] - FAX
Email: Tres.[protected]@inetalliance.net
From: John Garberick, Sr [mailto:[protected]@gmail.com]
Sent: Thursday, June 02, 2016 12:10 PM
John Garberick, Sr
10:41 AM (2 hours ago)
to Tres
Why is Pride letting this dealer get away with this?
If this person is telling crap to pride about me I want to know about it. they need to contact me. This person lies, he screwd me on a 40, 000.00 wheelchair.
John C. Garberick, Sr.
Tres McLurkin
10:44 AM (1 hour ago)
to me
This installer that wanted you to bring the lift to him to install? He screwed you on a wheel chair?
Best regards,
Tres McLurkin (P) [protected]
3901A Commerce Park Drive
Raleigh NC, 27610
[protected] - FAX
Email: Tres.[protected]@inetalliance.net
From: John Garberick, Sr [mailto:[protected]@gmail.com]
Sent: Thursday, June 02, 2016 1:42 PM
John Garberick, Sr
10:48 AM (1 hour ago)
to Tres
Yes. We do not get along.
John C. Garberick, Sr.
John Garberick, Sr
10:51 AM (1 hour ago)
to Tres
I know this is a stupid question to ask you, but can I get the CEO EMAIL ADDRESS.
John C. Garberick, Sr.
Tres McLurkin
10:53 AM (1 hour ago)
to me
For Pride the manufacture?
http://www.pridemobility.com/contact.asp click here
Best regards,
Tres McLurkin (P) [protected]
3901A Commerce Park Drive
Raleigh NC, 27610
[protected] - FAX
Email: Tres.[protected]@inetalliance.net
From: John Garberick, Sr [mailto:[protected]@gmail.com]
Sent: Thursday, June 02, 2016 1:51 PM
John Garberick, Sr
10:56 AM (1 hour ago)
to Tres
Ive been here, its just general email. Thats ok, I will try other methods.
Im not trying to do you wrong, but this is bs.
John C. Garberick, Sr.
Tres McLurkin
11:02 AM (1 hour ago)
to me
I just called my contact about this also to bring her up to speed. If you want to shoot me an email about that situation with him you can. I will get it to her where it can go up the ladder for you. I assure you they are not aware of this.
Best regards,
Tres McLurkin (P) [protected]
3901A Commerce Park Drive
Raleigh NC, 27610
[protected] - FAX
Email: Tres.[protected]@inetalliance.net
From: John Garberick, Sr [mailto:[protected]@gmail.com]
Sent: Thursday, June 02, 2016 1:57 PM
John Garberick, Sr
11:05 AM (1 hour ago)
to Tres
No, Im not done with this person. Feel free to pass along info.
John C. Garberick, Sr.
John Garberick, Sr
11:08 AM (1 hour ago)
to Tres
Im just assuming, but Pride evidently has heard crap from this person, I would like the info..
John C. Garberick, Sr.
Tres McLurkin
11:09 AM (1 hour ago)
to me
That I do not know but will have them look into that now.
Best regards,
Tres McLurkin (P) [protected]
3901A Commerce Park Drive
Raleigh NC, 27610
[protected] - FAX
Email: Tres.[protected]@inetalliance.net
From: John Garberick, Sr [mailto:[protected]@gmail.com]
Sent: Thursday, June 02, 2016 2:09 PM
John Garberick, Sr
11:10 AM (1 hour ago)
to Tres
I sorry, I forgot to finish email. Why is pride letting this happen?
John C. Garberick, Sr.
Tres McLurkin
11:15 AM (1 hour ago)
to me
They work with X-MED which is the install contractor for the Installs. That is why they do not know this.
X Med uses Pride Certified techs to set up these installs all over the US.
Best regards,
Tres McLurkin (P) [protected]
3901A Commerce Park Drive
Raleigh NC, 27610
[protected] - FAX
Email: Tres.[protected]@inetalliance.net
From: John Garberick, Sr [mailto:[protected]@gmail.com]
Sent: Thursday, June 02, 2016 2:11 PM
John Garberick, Sr
11:18 AM (1 hour ago)
to Tres
Ok, but the lady said Rick MedTech. Maybe im jumping the gun, but I dont think so.
John C. Garberick, Sr.
Tres McLurkin
11:20 AM (1 hour ago)
to me
Looks like he is 10 miles from you per Pride. If that is the installer that wants to do the install at his shop.
Best regards,
Tres McLurkin (P) [protected]
3901A Commerce Park Drive
Raleigh NC, 27610
[protected] - FAX
Email: Tres.[protected]@inetalliance.net
From: John Garberick, Sr [mailto:[protected]@gmail.com]
Sent: Thursday, June 02, 2016 2:19 PM
John Garberick, Sr
11:26 AM (1 hour ago)
to Tres
Yep I believe so. Is there not a contract he has to sign?
If your telling me home install, why is pride letting this happen.
John C. Garberick, Sr.
Tres McLurkin
11:28 AM (1 hour ago)
to me
That is what they are looking into with them, he claims all his tools are there where he is at instead of taking them to you. They will not use him again I can assure you.
Best regards,
Tres McLurkin (P) [protected]
3901A Commerce Park Drive
Raleigh NC, 27610
[protected] - FAX
Email: Tres.[protected]@inetalliance.net
From: John Garberick, Sr [mailto:[protected]@gmail.com]
Sent: Thursday, June 02, 2016 2:27 PM
John Garberick, Sr
11:38 AM (1 hour ago)
to Tres
Thanks. My opinion thats a lie. Everytime someone can here they had big truck. There employee said they have everything they need in truck.
John C. Garberick, Sr.
Tres McLurkin
11:44 AM (58 minutes ago)
to me
I have had these installed all over the US and never any problems like this I can tell you.
Best regards,
Tres McLurkin (P) [protected]
3901A Commerce Park Drive
Raleigh NC, 27610
[protected] - FAX
Email: Tres.[protected]@inetalliance.net
From: John Garberick, Sr [mailto:[protected]@gmail.com]
Sent: Thursday, June 02, 2016 2:39 PM
Lack of service or interest
I have a Go Go Ultra Scooter and dealer was told I probably have a wiring harness short. When I called Pride they said I would have to have the dealer work on it. They do not Provide
diagrams or schematics. nowI have to pay $65.00 per hr for the guy to look at it. not much service.
The complaint has been investigated and resolved to the customer’s satisfaction.
You are lucky, my "guy" charges $235 just to come look at my scooter. I also have asked for schematics and it was a NO.
"Removed by the request of the author."
Poor quality and service
Purchased a Pride Legend Scooter approximately 1-1/2 years ago. Have have three major problems with the scooter. Originally, the scooter had an unacceptable noise level from the transmission. The last problem: LED Battery Voltage Indicator failure - the scooter was returned damage to the cover plate that covers the battery area. On the way home, the scooter failed again! In addition, the manager alleged he would go over the unit specially. The unit was returned today with the cover unit having the same damage (NO repaint or replacement).
I am a Senior on fixed income and I paid CASH for this unit from Peterson. From my experience with the Pride product and treatment at Petersen, I would NEVER by or recommend Pride products or Petersens!
DO NOT BUY from Powersports max. POOR quality and they don't stand behind the products they sell. Buyer beware. Here is a list of problems with the ATV we've had for 7 months and ridden very little problems. They will not rectify the problems.
-Flat tires
-Leaking gas tank
-Broken axle welds
-Chain comes off repeatedly
-Bolts falling off
-Muffler fell off
-Shorts in the electrical systems- lights
Do no buy.
scooter
I bought a pride scooter from spin life. I had it two weeks have problems already. Pride nor spin life is doing anything. i dont recommend either pride or spin life buyer beware I am out 2500.00 I am trying to get them to take this piece of junk back. One last thing they tell how good there warranty is dont believe it.
I got a Z-Chair and began to have problems 6 month after. First the battery lasted only 3 month and was checked out and replaces. Now after many complaints, I charged it overnight and it lost charge about 10 am and I have to stop every thing and charge it for several hours. I cannot do that since I cannot walk at all. It just came back from the company I bought it from and they said nothing was wrong with it. I charged it overnight and at 10am it went from two green light to blinking red light is 3 minutes and had to be pushed home from the garbage dump.
I have had it and I am first complaining to the maker, medicare and file a consumers report.
I have only had the chair a year and a half. This is a nightmare. It supposed to go 12 miles on a charge and do not even go a 1/2 mile.
disability scooter
Pride Mobility scooters are not only shoddily built, they're dangerous. I paid for mine several times over in repairs, which was bad enough, but the thing recently fell apart with me in it. The seat post welded to the base broke apart, the seat fell backward, and so did I. It was a miracle that I wasn't badly hurt, but only had a badly bruised head and shoulders from the fall. It isn't a lawsuit because I lost no money. But disabled scooter users should be aware that Pride scooters are not wise choices, and may even be dangerous choices.
The complaint has been investigated and resolved to the customer’s satisfaction.
Dissatisfaction
I will be purchasing a new scooter for the 4th time in 5 years. I consider myself a "light" user in that I only use it 2-3 times per week for 2 hours per use. I use it for shopping, museum, or library usage. I don't think that this is a stress for a scooter. At over $1500.00 each time this is a hardship on my disability income. Do not buy a Sonic Pride scooter if you expect it to last beyond 3 years. This is "normal wear and tear duration" according to the company's customer service agent, Stephanie.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have had a GOGO Elite Traveler fo 2 years. I have had it in for repairs more than I have actually had the scooter in my possession. The batteries last only a few months before having to be replaced. My insurance told me they will not continue to replace my batteries because they feel that its not medically necessary to replace them now because they keep replacing them. My insurance company (Medicaid) said I was using my scooter like a car and it was the reason my batteries were dying thus putting the blame for the faulty scooter on me. I was taking it out a few times a week and never going over 3 miles with it each time. I would charge it over night like suggested too. The scooter advertises that it goes 7 miles on a single charge. Right now I am not even getting a mile! The power indicator shows full charge until you start going and it drops indicator lights so fast... like within minutes after going maybe 20 mins its on the last yellow light and then red. Also when riding the motor will make a grinding noise for a few seconds and then run normally and then do it again. I have also had the speed pod, motor, battery pack, charger, fuses, battery connectors, and all 4 tires replaced. That is a lot of repairs in 2 years don't you think? FRUSTRATED!
I have a Gogo elite Travel Scooter. I had two warranty repairs - each time I was told it was somehow my fault. After about 9 months, I had to spend $200 to replace the battery. Now, after a year, it is inoperable without a $360 repair. When you connect the back wheels to the body, pins snap into holes. This connection is blind, so you can't see whether it is going in correctly. If it is not slipping in correctly, as I found out, a pin bends. The only repair is the expensive one of replacing the motor. Again, I'm told it was my fault, that I forced it. An easy design fix would be to make this electrical connection a separate plug from the physical connection of the two pieces. That would solve the difficulty of connecting blindly a delicate part. Something made to be constantly disassembled for travel should not be so delicate anyway. When I tried to tell Pride about the problem, they had no interest at all. They maintain that their design is perfect. Wouldn't you think that a company would want comments that would help them improve their product? Don't buy this. It is too delicate for even occasional use.
I have 2 Pride Revo units, one was bought new in 2010, so it is not that old. Just recently Pride has dis-continued making the Revo, but much worse, there are little to no parts available. Their vendors will not supply crucial parts anymore, and when I ask how to get in touch with the vendors for a response, I am in a knee-jerk response, told, "we do not give out the contact information for our vendors." The part that broke on my Revo was where the throttle tabs connect to the plastic lower shroud, which in time, (and Pride know, this as well as a whole lot of other things engineered to break and go to expensive repairs, ) due to normal stress, will break apart, rendering the unit un-useable. As in another comment, the higher up you go with trying to get a solution, the more evil the customer service reps become--with an attitude of "just go fly a kite". Even though a company should be required to supply parts for at least 7 years, according to the higher-up rep, that is only a "courtesy" that they are not honoring. The Revo is the largest selling unit, since around 2000 to the present, and so what are potentially millions of Revo owners nationally and around the world supposed to do, with units new and old when they need parts? According to the company, we should basically just "go shove it". This company needs to be made accountable for this totally callous and uncaring attitude. These units are not only one's "car" but one's total mobility inside and out, and this attitude should not be tolerated.
My Pride scooter (GoGo ultra X) was purchased second hand with every single part brand new. Ran great for two months now not so much.
Speed pot needed replacing two months after first getting scooter.
Throttle pot now needs replacing and possibly the controller (keep getting 9 beep codes when scooter is switched on occasionally). Frequent motor cut outs.
Useless pile of crap. Get another scooter from another company. No wonder I got this scooter so cheap - no one wants to touch them with ten foot poles. They're useless and won't hold up being bounced around on speedhumps and kerbs.
My Pride GoGo has that same clacking noise. I have the local dealer come out, and all he does is put some kind of grease on the wheels----at a charge of $115. I can't keep doing this every three months. It's just too expensive.
Be careful with a Pride purchase.I had 2 pride scooters over the past 17 years. Other than batteries I had no problems. Then Pride went with Chinese manufacturers for the new scooters. My problem is a clicking noise from the wheels. The local sales office now tells me all the scooters have the same problem. The solution is to swap the wheels and grease them. However, after 2 or 4 months the wheels start their clacking noise again.This noise is like putting a wooden clothes pin on a bike wheel. CLACK< CLACK all the time. Worst of all the sales firm knew of this problem and continued to sell to new customers. they tell me even if I put new wheels on the scooter the same problem will start after 2 to 3 months. Bad design, horrible support, no solution. My next step is to file a complaint with Medicare. Maybe they will stop funding future purchases if enough people complain ! -----JR Phoenix, Arizona 5/22/2012
My Pride Jet 7 was in use about one year when things started going wrong. Just days after the warranty expired, I had to replace both batteries to the tune of $300.00 Then, it was the battery charger, again nearly 300.00. Last, the controller arm went bad. The response from the company where it was purchased was that the chair was obsolete, but--maybe they could find a spare one in one of their warehouses. Of course, the part was approximately $1200.00 and the labor charge was $27.50 per fifteen minutes. I would not have another Pride product ! One major thing I find lacking with this company is "pride" in their product.
I have a pride jazzy power chair and I am vert unhappy with it .It has wheels that stick out one foot from the chair and is very hard to move in small areas, the bumper also sticks out and is very sharp in fact it has ruined my walls in my hallway and my kitchen cabnet doors are almost cut in half my entrance doors are damaged my furniture is ruined from these sharp things, my feet and ankles have been twisted by the front wheels and not to mention that the arms always come loose and will not stay tightened I am really afraid to travel with this machine of distruction . It has caused more damage than I can repair, Please do not purchase a Pride mobility product .Lnda Reed Shasta Lake california
I recently registered a complaint about a Pride Legend scooter, as well as Petersens Medical (in St George, UT) to Pride Mobility itself. I asked Pride Mobility to respond to my complaint, if they had any interset in customer dissatisfaction. Pride Mobity has made NO RESPONSE!
If you're looking for a handicapped scooter, I don't recommend Pride Mobility products unles you have a lot of money for high and unreasonable repairs! ** I FULLY SUPPORT and STANDBY MY STATEMENTS!
DO NOT BUY PRIDE PRODUCTS! If you are in the market for a mobility scooter invest in an INVACARE scooter. I've had mine for 2 years of heavy use and it has held up beautifully, and NEVER EVER failed to get me where I needed to go.
Whatever you do though, stay AWAY from Pride.
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Pride Mobility emailsinfo@pridemobility.com100%Confidence score: 100%Support
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Pride Mobility address182 Susquehanna Avenue, Exeter, Pennsylvania, 18643, United States
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024 - View all Pride Mobility contacts
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