Booksy
Reviews and Complaints

As someone who frequently uses deal finding websites like Groupon, Living Social, and others, I was excited to discover Booksy.com. However, I was hesitant at first to provide my credit card information to the site. After reading their policy that my card would only be charged once services were received, I decided to give it a try. Thankfully, I didn't encounter any issues with Booksy using my card without permission, unlike my experience with another similar site, Lifebooker.

Despite cancelling an appointment with a salon through Lifebooker, I was surprised to discover that they had charged my account for the full amount anyway. When I reached out to Lifebooker for a refund, they told me that the salon had actually charged me. But when I contacted the salon, they claimed that it was really Lifebooker who had done so. Frustrated and feeling cheated, I called Lifebooker once more to try to get to the bottom of this. Unfortunately, their representative informed me that since my account had already been debited, they couldn't refund me.

This whole experience left me feeling disappointed and disenchanted with Lifebooker. I was even considering taking them to small claims court, but ultimately decided against it to avoid giving them more free publicity. Needless to say, I will never be using Lifebooker again. It's just not worth the risk. Fortunately, sites like Booksy provide a more trustworthy alternative for people looking to book salon appointments online.

I recent had an experience booking a Laser Hair Removal (LHR) treatment through Booksy, and unfortunately, my experience wasn't up to my expectations. Although I initially purchased the treatment for $229 for 4 areas at European Skin Care Center in NYC, what followed was quite frustrating. Firstly, I had difficulty getting through to the company to book my appointment, which is never an ideal situation. When I finally secured my appointment, I was disappointed to discover that the office was not as clean as it should have been.

To make matters worse, I noticed that they didn't use a paper liner between customers; instead, they used a dirty blanket. Additionally, they didn't offer protective eyewear, which is essential when undergoing skin treatments. When I got home, I decided to do some research on the treatment I had just received, only to find out that I had received IPL instead of the LHR that I had paid for.

I immediately contacted the company, but getting an acknowledgment was difficult. After several calls and emails, someone named Ariane finally got back to me, and she started to speak to the company on my behalf. Lifebooker, the company I bought the voucher from, eventually refunded their portion of the payment, which amounted to about $80. However, this still left me out of pocket by around $150, and despite my efforts, Booksy wasn't willing to do anything about it. In the end, I was unable to get a refund from Visa as the payment went through Lifebooker, not the European Skin Care Center.

In summary, my experience with Booksy was a complete disaster, and I would advise readers to stick with Groupon, regardless of how much you think you might be saving. I had no other option but to dispute the payment through a small claims court, which was a significant inconvenience. Ultimately, based on my experience, it's clear that there are still some issues that need to be ironed out with their platform, and I hope that they can address these in the future for the benefit of their customers.

As someone who has used various daily deal sites in the past, I decided to try out Lifebooker and purchased a deal for 2 separate sessions of partial highlights, a cut and a blow out. Unfortunately, my experience at the salon for the first appointment left me feeling like I was not treated as a regular customer. Disappointed with the service, I reached out to the customer service team at Lifebooker to address the issue, and spoke with Andrea who assured me that she would contact the salon and get back to me with a solution. However, after a couple of days, I received an unhelpful email from Andrea stating that the salon had refused to refund the unused portion of my deal, claiming that the services had already been rendered. This was clearly not the case, as the services had only been provided during the first appointment. To my dismay, Andrea suggested that I either resell the voucher or give it as a gift to a friend. Frankly, such an option was ridiculous, as the voucher was in my name and I didn't want to subject anyone else to subpar service.

The most frustrating part of the entire experience was the complete lack of response from Andrea and Lifebooker after my follow-up emails. I expected better customer service from a company that I had placed my trust in. It's distressing to see a company ignoring a customer's grievances and requests, and not caring about having return customers. I've received better service at local bodegas. If you ever have a problem with a vendor, do not expect Lifebooker to advocate on your behalf or assist you in any way.

In conclusion, my experience with Lifebooker was extremely disappointing and left me with a bitter taste in my mouth. I will not be using their services again and will advise others to be cautious.

I came across Booksy and it is disappointing to say that my experience with the website has been less than satisfying. Although I wish I had seen the negative reviews before making my purchase, I went ahead and bought a deal from lifebooker.com through Booksy.

To my dismay, I noticed that my credit card had been charged for the deal but there was no sign of the "loot" on the site. I reached out to their customer service team via email and received a prompt reply asking for my name and deal information. However, I did not receive any further response even after a week of waiting.

Out of frustration, I decided to call them up after three weeks but their automated system didn't help much either. Despite selecting the option for customer service, I was put on hold for six minutes before I was taken back to the beginning of the automated system.

I then tried to reach out to the person who had responded to my first email but was disappointed when I found out that the phone number went straight to a vague voicemail message. The lack of customer service was truly frustrating and left me with no choice but to file a dispute with my credit card company.

In conclusion, I would advise others to steer clear of Booksy as my experience has only led me to label it as unreliable and unworthy of my time and money.

I recently tried booking appointments with various salons through Lifebooker, but unfortunately, my experience was far from satisfactory. In fact, I found that the platform seemed to attract less than ideal salons that were eager to make a quick buck. I had purchased a voucher from Hollywood Tans to have a Brazilian Blowout done, but when I tried to book an appointment, they refused to honor the voucher. Every time I called to inquire about scheduling, they would ask if I had a voucher and then claim that no appointments were available only to never follow up. Consequently, I had to request a refund.

My second attempt was with Confidence Salon for a Keratin treatment. Unfortunately, they hurried through the process and did not properly flat iron my hair, which is necessary to seal the Keratin into the hair properly. They even tried to charge me an extra $20, claiming that I had more hair than average, which was a hugely disappointing experience. I washed my hair several days after the treatment only to see that my hair looked just like it did before. Despite raising the issue with Confidence Salon and Lifebooker, nothing was done to help me.

Lastly, I tried Val El Salon, where I again had an unsatisfactory experience. The salon staff did not take enough time to properly flat iron my hair, instead rushing through the entire process, which lasted just over an hour. I also noticed that they were quite conservative with the product, and it was apparent that they had not used enough to accomplish the desired result.

When I raised my concerns to Lifebooker, they did nothing to address the issue, which was disappointing. Additionally, they blocked me from leaving reviews after I complained and found that their reviews on their website tended to favor dubious salons. I strongly suggest that you steer clear of Lifebooker and check out review websites instead. I personally prefer using Groupon, which I have always found to feature much better businesses.

I recently had an experience with LIFEBOOKER LOOT and I want to share my thoughts. First of all, I want to clarify that this review is not for the LIFEBOOKER online spa reservation system, which I think is great. Now, when it comes to LIFEBOOKER LOOT, I would say that it's important to only purchase deals for services or establishments that you know and trust to ensure that you get your money's worth. Unfortunately, if you do have an issue with a purchase, refunds can only be obtained through the owner of the establishment.

I recently had a particularly bad experience with a cleaning service called My Smartest Choice (ny nj cleaning service), which I purchased through Lifebooker Loot. They cancelled my Saturday appointment, which I had been waiting for over a month, and showed up 2.5 hours late the next day without any cleaning supplies. I agreed to pay for one service and refunded five full vouchers, but they only refunded three. I found this to be very frustrating.

It's important to note that once Lifebooker Loot sells a deal, they don't have any control over the refund process, and it's entirely up to the establishment to issue any refunds. While the customer service experience with Lifebooker Loot was good, I don't think they do enough to fight for their customers. Other deal sites like Groupon and The Dealist have a better process in place for resolving issues with merchants. I think Lifebooker Loot needs to reevaluate their model so that customer satisfaction is given more priority and unfair business practices can be addressed more effectively. Overall, I think Lifebooker Loot is a decent service, but there is definitely room for improvement.

If you're looking for reliable and trustworthy online booking services for salon and spa businesses, you should avoid Booksy like the plague! Their customer service is nothing short of terrible, which is a major red flag when it comes to online booking platforms.

Their lack of background checks when it comes to partnering with businesses is astounding. One of their business partners was running their massage business out of his own house in an unsavory area, with birds flying around the room. This is not only grossly unprofessional, but also dangerous for customers.

Another business owner they work with was extremely rude and unprofessional when it came to client appointments. This individual made one client wait for 20 minutes outside of their building before finally opening the door. When the client expressed their anger at the situation, no apology was forthcoming from the business owner. Instead, they insisted that the client wait for an additional 15 minutes before they could see them!

In desperation, the client reached out to the Booksy customer service team in the hopes of finding a resolution to their ongoing conflict with the business owner. Unfortunately, their experience with Booksy was equally frustrating. After making three phone calls and sending countless emails, they still had not heard back from customer service. In contrast, Groupon and Living Social have much better customer service and are more reliable and reputable when it comes to the quality of their business partners.

In conclusion, if you value your money and sanity, stay far away from Booksy. They have no business partnering with subpar service providers, and their lack of customer service is unacceptable. Look for other, more trustworthy online booking platforms to manage your beauty and wellness appointments.

I recently had a terrible experience with the teeth whitening service I booked through Lifebooker which left me feeling frustrated and helpless. The process of scheduling an appointment was plagued with issues such as wrong times, no call backs, and rude customer service personnel on the phone. After three failed attempts at booking my appointment, I had no choice but to request a refund from Lifebooker. Unfortunately, they refused to refund me, instead offering me $129 in "reward dollars" in the form of store credit.

At this point, I decided to purchase a birthday gift for my boyfriend, a massage, with $60 of the reward dollars. However, the appointment making interface proved to be equally problematic and I struggled to complete the purchase. To ensure that my reward dollars would be used correctly and processed without issue, I emailed Lifebooker to provide them with the exact details of the massage I was looking to purchase. They responded with reassurance that using my reward dollars would be "no problem."

However, when my boyfriend and I arrived at La Nee Thai massage, the owner had no knowledge of Lifebooker and the discounted rate they purportedly offer. To my embarrassment, I had to pay for the massage again at full price. I immediately contacted Lifebooker, but despite speaking to countless employees and even speaking with the manager twice, all I got was a half-hearted "we're sorry." They refused to refund me, citing their policy, and provided no meaningful assistance beyond their apologies.

I was shocked and dismayed at the complete lack of customer service and business acumen displayed by Lifebooker. It's clear that they have no regard for their customers and their only concern is making money. I now have $129 in "reward dollars" that I have no intention of using with this awful company. I don't want to go through any more hassle with Lifebooker and have taken them to small claims court. My advice would be to stay far away from this company if you value your time and money.

I recently had an unfortunate experience with Booksy.com. I purchased a voucher for laser hair removal and found that the services provided were sub-par. When I tried to get a prorated refund for the unused sessions, I was met with horrible customer service. I spoke to a representative named Jenna, who offered me an account credit instead of a refund. I was outraged! After the terrible experience with the practice and the poor customer service, why on earth would I want a credit to buy more vouchers from them?

I sent an email to express my frustration and received a response offering the same credit. I explained that I didn't want to purchase another voucher for what would probably be another subpar service provider. Instead, I wanted a refund. As a professional in the sales, customer service, and marketing industry, I know that customers aren't expecting companies to operate without problems. What they want is companies that excel at resolving them. This is the definition of good customer service and what brings a company success. I suggested that Booksy.com take a look at how LivingSocial operates since they are hugely successful and offer great customer service.

Since I am unable to receive a refund, I plan to share my experience on social networking sites to warn others not to waste their money on Booksy.com vouchers. It's unfortunate since I think their company is founded on a great idea, but their execution of it is lousy.

I recently decided to test out a new booking platform called LIFEBOOKER since I have had great experiences with GROUPON in the past. Unfortunately, my experience with one of the services they offered, IN THE ZONE DELIVERY, was nothing short of terrible. I would strongly advise anyone to stay away from this delivery service.

To start with, you have to purchase coupons (or "loot" as they call it) to get a discount on their food delivery service. After I bought my coupons, I tried to register for IN THE ZONE DELIVERY online, but their site was not functioning properly. I attempted to get online for a full day with no success, and I even left them a voicemail, but no one responded.

The next day, I tried again and was finally able to get online to register. I spent time choosing my menu for the week and got a confirmation email for each meal I ordered. However, the food never came. I tried contacting IN THE ZONE DELIVERY to inform them, but no one seemed to care. So, I contacted LIFEBOOKER and asked for a full refund, but they only offered to refund me half of what I paid.

Why should I only get half a refund when the service they offered was terrible and I never received any food? I had to use the coupon number to log into the system, and if this was going to be my experience, then why should I trust them to prepare and deliver food that I put into my own mouth?

To add insult to injury, the ITZD contact they gave me blamed me for not receiving the food, even though I didn't put any holds on my deliveries. I continued to request a full refund, but they refused.

I was so frustrated that I decided to involve my credit card company and opened a dispute claim. I want to warn others that they should stay away from IN THE ZONE DELIVERY and perhaps LIFEBOOKER should consider discontinuing their relationship with this delivery service. As a customer, I felt let down, ignored, and frustrated by the whole experience with this platform. Don't waste your time and money by dealing with these people.

As someone who loves to indulge in self-care, I was excited to use Booksy to schedule a massage appointment with Tranquil Touch in Valley Village, CA. However, my experience ended up being quite frustrating and disappointing. Despite pre-paying for my massage, I found myself dealing with repeated cancellations and lack of communication from the massage place. Not only did I not receive the service I paid for, but I also had to deal with the added stress of having my appointment canceled on me twice at the last minute.

After having enough of the poor customer service, I attempted to get a refund through Lifebooker, the platform I used to schedule and pre-pay for my appointment. Despite reaching out to both Lifebooker and Tranquil Touch through email and phone, I received no response and did not receive a refund. This experience left me feeling cheated and frustrated, and I would not recommend using Booksy or Lifebooker given this unfortunate experience.

Instead, I would recommend seeking out other sites and platforms that have well-established reputations for delivering excellent customer service in instances like this. While the deals advertised on Booksy and Lifebooker may seem tempting, the potential cost to your time, energy, and ultimately your wallet is simply not worth it. As someone who values my time and hard-earned money, I learned the hard way that taking a chance on a less reliable platform is simply not worth it in the long run.

But then, a friend recommended Booksy to me and I decided to give it a try. And I am so glad I did! The booking process is easy and straightforward, and I have never had any issues with getting in touch with merchants or scheduling appointments. The platform has a multitude of options for all your scheduling needs, from haircuts to massages to chiropractic services.

One of the things that impressed me the most is the ability to read reviews and ratings from other clients before booking an appointment. This is especially helpful when trying out a new service or merchant. I have used Booksy to book appointments with several different merchants and have been extremely satisfied with each experience.

The entire process is seamless and user-friendly, and the website/app is easy to navigate. And the best part? I never have to worry about being left in the lurch like with my previous experience with Lifebooker. Booksy has excellent customer service and any issues I have encountered were quickly resolved.

Overall, I’d highly recommend Booksy to anyone searching for a reliable and seamless booking experience. Whether you need a haircut, a massage, or a chiropractic appointment, Booksy has you covered. Say goodbye to the frustrations of scheduling appointments and say hello to a completely hassle-free experience with Booksy!

If you're in the market for a new booking platform, you might want to consider checking out Booksy.com. This website is a great way to find reputable experiences without the hassle of dealing with flaky businesses.

With Booksy.com, you can find a wide range of services and businesses, from hair salons to yoga classes. The platform is easy to navigate, and you can search for businesses by location or type of service. The best part is that all of the businesses on Booksy.com are screened and vetted, so you know that you're dealing with a reputable operation.

One thing that sets Booksy.com apart from other booking platforms is the user experience. The website is designed with the user in mind, so you can easily find what you're looking for and book your appointment in just a few clicks. Plus, the platform is mobile-responsive, so you can book on the go or from the comfort of your home.

Another great feature of Booksy.com is the ability to read reviews from other customers. This is a great way to get a sense of what to expect from a business before you book your appointment. Plus, you can leave your own review after your appointment, which can help other customers make informed decisions.

Overall, if you're looking for a simple and hassle-free way to book experiences, you might want to give Booksy.com a try. With a wide range of businesses to choose from and a user-friendly platform, it's easy to see why so many people are switching to Booksy.com for all of their booking needs.

I recently had a less than positive experience with Booksy, the online appointment scheduling platform. Although intrigued by the prospect of booking appointments with ease online, I found the site to be quite clunky and frustrating to navigate. Despite already signing up for the site, I was unfortunately still unable to confirm my appointment due to issues with consent regarding personal data processing, and a lack of clear direction regarding where to do so. In my frustration, I reached out to the person I was trying to book with via phone, only to find that I was the second client to report issues with the Booksy site. In fact, they were so dissatisfied with their experience that they were actively considering switching to a different platform altogether. Considering the sensitive nature of personal information involved in health-related appointments, I couldn't help but feel concerned that the Booksy site may be vulnerable to hacking attempts, or worse. I've attached some screenshots to further illustrate the issues I encountered and believe this feedback might help others determine whether or not Booksy is the right platform for them. After all is said and done, I wouldn't recommend using Booksy until these issues have been addressed and remedied.

I recently had an experience on Booksy that I feel compelled to share. I purchased a haircut and blowout service from Styles by Leah, which appeared to have no restrictions on the certificate or on the LB website. However, when I called Leah to schedule an appointment, I was informed that the service is only available on specific days of the week, which unfortunately did not fit into my busy work schedule. We were unable to find a time that worked for both of us, which led me to seek a refund from LB customer service.

Despite being told that I would hear back from a representative within three days, I have now been waiting for ten days with no response. I have sent two emails and left a message on their support line, but have not received any reply. This lack of communication is concerning, especially considering the fact that they do not answer their support line. As a result, I have been forced to contact Visa in order to reverse the charges for this service.

I was disappointed by this experience, as I was eager to try out Styles by Leah and had high hopes for the service. It's frustrating to not be able to make an appointment due to unclear restrictions, and even more so to be left in the lurch by customer service. I plan to report this incident to the consumer protection agency in order to prevent others from being similarly affected. Overall, I hope that Booksy can improve their customer service and communication policies in order to better serve their clients in the future.

As an avid user of online scheduling platforms for my business, I have had the unfortunate experience of using Booksy (booksy.com). To begin with, there was a mistake made in inputting the name of the business, which cannot be changed even though it was their own error. This means that all our reminder messages have the wrong name on them! It's frustrating that a minor mistake like this cannot be rectified.

Furthermore, their customer support is virtually non-existent. It's incredibly difficult to get ahold of someone for help, and even when you do, getting answers to queries is almost impossible. The support videos are not useful at all. The platform is clunky and it takes a long time to enter or look at any kind of information. The only good thing was the database of patient names they have, but unfortunately, there is no way to access or export it for use.

Overall, I am extremely disappointed with Booksy and feel that it has been a disaster for my business. Additionally, every time there is a schedule change, it sends an email to our CEO, and there seems to be no way to shut that off. It is a major cause of frustration for us. To sum it up, Booksy's platform is a not funny joke. I would not recommend it to other business owners like me who rely on online scheduling systems for their day-to-day operations.

Sincerely,

[protected]@ Edgewater

As a business owner in the alternative medicine field, I was hesitant to switch to Booksy after being a longtime user of GenBook. However, circumstances led me to give it a try, and unfortunately, my experience hasn't been entirely positive.

One of the biggest issues I've had with Booksy is their technical support. It can take forever to get a response from their team, which is extremely frustrating. Additionally, their tutorial videos are geared towards salons, which doesn't apply to my business. In contrast, GenBook had excellent customer service and was always available to help me whenever I had questions.

While I understand that every business has its strengths and weaknesses, it's challenging to evaluate Booksy without proper technical support. For example, I asked a question one afternoon and didn't receive a response, which is unacceptable. Even when I followed up with question marks, I still didn't receive a reply. This lack of communication is a major drawback for me, especially since reliable communication is so crucial in this industry.

Another issue I've encountered is trying to sign up for Booksy's no-show protection. While they keep asking me to do more things, I don't know what else I could do. I've completed all of their requested tasks, but I'm still not enrolled in their no-show protection. It's frustrating and confusing, to say the least.

Overall, I'm still undecided about Booksy's services. While they may work well for some businesses, they're not a perfect fit for mine. Until I receive better technical support and communication from their team, I'll continue to weigh my options.

I was very disappointed with my recent experience with Booksy. As a caretaker for my 95-year-old mother who was ill, I purchased a deal that unfortunately expired. All I requested was a credit, not a refund, however, I found it incredibly difficult to get in touch with their customer service team. Despite sending numerous emails, I failed to receive a response and attempting to reach someone over the phone proved impossible. I felt completely ignored by Booksy.

After persistently emailing every day for nearly a month, I received a response from someone claiming to be a customer service representative, who stated that they do not give refunds. This response was frustrating for me as I distinctly did not ask for one. I continued to email the company to try and resolve the issue, but unfortunately, received no further response.

Upon further research, I discovered that this company actually operates out of an apartment in Brooklyn, New York, with the "owner" using the name Brittany. This made me feel uneasy about the legitimacy of the company.

To make matters worse, most of the "deals" advertised on Booksy were at substandard businesses. This all made me question the company's credibility and I would not recommend using their services in the future.

Overall, if you're looking for a reliable and trustworthy company, I would suggest looking elsewhere. Save yourself the hassle and avoid Booksy at all costs.

As someone who relies on effective business software to manage my day-to-day operations, I was extremely disappointed with Booksy's customer service. After having my account migrated from Genbook, I found it impossible to connect with a representative by phone for any assistance. Despite trying repeatedly over several weeks, there was no response from their phone support service.

As an alternative, the only option offered was to reach out through their chat system. Unfortunately, this proved to be equally frustrating, as response times were often delayed and I was frequently left waiting for days on end. Even worse, there was no ability to initiate a new chat conversation, meaning that once I was stuck waiting for a response, I had no way to move forward until I heard back from customer service.

Despite their lackluster customer support, I will say that the software itself seemed to function relatively well. Although I was promised a call from the support team to review all software features, that call never materialized. Given that this is a crucial tool for running my business effectively, I found this lack of follow-through to be both puzzling and concerning.

All in all, my experience with Booksy was anything but ideal. As someone who relies on this platform for the success of my business, I was truly disappointed by their decision to completely shut down phone support, and the lack of attention to customer needs.

Booksy is an online booking platform for beauty and wellness services that offers its customers the convenience of booking their appointments with just a few clicks. The platform boasts a vast network of professionals and a user-friendly interface that makes finding the perfect service provider for your needs a breeze.

With Booksy, you can easily search for the service you need based on your location, desired date, and time. You can also read through reviews from other customers to ensure that you book with a reputable professional who will give you the results you desire. In addition, you can view the professional's portfolio and past work to get a better sense of their style and expertise.

One of the standout features of Booksy is their scheduling system that allows you to book and manage your appointments effortlessly. You can set up reminders for your upcoming appointments, and even reschedule or cancel them with ease if something comes up. The platform also supports online payments, making the entire process seamless and stress-free.

Unlike other booking platforms that offer sub-par customer service, Booksy puts their customers first by providing a knowledgeable and responsive customer support team. Whether you need help with the booking process or have a question about a service provider, Booksy's support team is always available to assist you.

Furthermore, Booksy is highly recommended by its customers, who appreciate the platform's transparency, efficiency, and reliability. With Booksy, you can trust that you'll receive top-notch service from professionals who are passionate about their craft and dedicated to providing excellent customer service.

In conclusion, Booksy is an excellent booking platform that offers an unparalleled user experience. Its robust network of professionals, user-friendly interface, and reliable scheduling system make it the go-to platform for anyone seeking beauty and wellness services online. Whether you're looking to get a haircut, a massage, or a yoga class, Booksy has you covered.