BookYogaRetreats review: Terrible experience

Terrible experience

I had terrible experience with BookYogaRetreats. Think twice about planning of your trip on this platform. I booked the yoga retreat and noticed straight away that I picked wrong dates. I payed deposit. I contacted tripplanner(BookYogaRetreat) about this straight away and also the hotel that i booked. The hotel was very helpful and we agreed that there wasn't possible to change the date and they said that they will cancel the booking on their side. They wrote me that tripplanner (BookYogaRetreat) have the deposit and that i will have a chance to use it for different booking. Tripplanner (BookYogaRetreat) was very slow and unhelpful in the email answers. They claimed that hotel didn't agree to cancel the booking and that they are holding deposit. They were answering very slow and it was clear that there is a mess on their side. Finally when the date of my trip came they didn't answer and i lost the chance of having the successful trip due to lack of communication with them. I got an email few days after the trip that they are not taking the responsibility and that the hotel didn't cancel the booking and that return or reschedule of my deposit is not possible. It was super uncomfortable and stressful experience and I am extremely sad about handling of the matter on Tripplanner (BookYogaRetreat) side. I extremely advise to be careful planning trip with them.

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